This is a family owned, Vehicle Repair shop. The couple who own it and also work every day in the…read moreshop, are so friendly and outgoing to everyone. We have continually had great service and excellent communication from this shop. The last time I brought my car in for a repair, they provided a complete diagnostic report with photos of the problem. They broke down all of their concerns along with estimates for each itemized repair. We have brought all of our vehicles in, and had nothing but great service. It's tough to get reliable auto work done in a small mountain town. But CT's has really come a long way, providing dependable repair work in a friendly atmosphere. I recommend this business to anyone who asks.

Excellent service for reasonable prices - I would recommend them to everyone (including family).read more

I limped my RV over with transmission trouble codes. They ran codes and checked under the rig…read more Wiped some oil off a corroded pigtail. Started to write up a service order and found parts weren't readily available and it would be a few weeks before they could get to it, so I'm looking elsewhere for a quicker fix. Very nice folks. Recommended Hutches in Aztec. 90 miles away. They'd tow me.

I not only rate a business by service of the work but also kindness and sincere honest business…read morepractices. This place provides adequate work. However I would recommend staying away from this business as the owners, although seem very nice, they take NO ownership of mistakes. They allow employees to park in the same small area as all of their business trucks and Customers vehicles. If damage happens "it wasn't us". Even though the business parked my RV and was told you're all set to stay. I open my slides and the 1 employee that insists on parking next to my rv is damaged. Owners said "I didn't push the button to open the slides. You did". So now I get that bill too. There was about $2,000.00 more work to be done on my RV. I had that stopped. The owners don't see they just lost $2,000.00 today because they allow employees to park wherever they want, but I hope future sales from work too will look somewhere else.

Our fan belts failed on a Friday afternoon coming into Pagosa. Anthony and Mike saved the day…read morelocating parts and making the repair -- we were back on the road in two hours. Vacation saved. Amazing service. Thank you so much.

Horrible service and I will tell you why I went in last December to get four tires replaced on my…read morecar. II did leave a great review at first until a week later I left to go on vacation and when I got a flat, not their problem, I was in the middle of nowhere. I went to change my own tire because I was in the middle of nowhere come to find out they did not put my personal property back. I have four locking lugs one on each rim and it was nowhere to be found in my car never to be found again when I called them to confront them. They didn't even say sorry the guy that I talked to said oh that sucks. That's not what you say in this situation they said they would talk to the mechanic he was out to launch. I had to call back three hours later still waiting for a tow. Never mind they said they were pretty sure he put it back in my car, thieves, untrustworthy horrible people do not go there.

The service I received was a good as you could hope for from any.mechanic in any town. Although I…read moredon't live in Pagosa Springs, I know I have a place to go to if I'm in the area.

I travel between Denver and Durango several times a year. The only time I'd ever stopped in Pagosa…read moreSprings before was for gas or food, so I wasn't familiar with any other businesses there until a day ago. On one of those trips, my 2013 Jeep JK's radiator basically blew up a couple of miles outside of Pagosa. I pulled into a parking lot and called AAA. While waiting for the tow truck, I needed to figure out where to take it and get it fixed quickly. I didn't want to have to stay overnight. I called my mechanic in Denver, and she recommended Best Rate Auto. I was surprised she knew anyone that far from Denver, but she had lived in this part of Colorado. When the tow truck driver arrived, he recommended the same shop, so that's where we went. I met the owner, Max, at his very busy shop at about 10am. He said he'd have a look and let me know what needed to be done. About thirty minutes later, he told me the radiator needed to be replaced and handed me a written estimate, which, based on my quick research, seemed very reasonable. He said they'd get started right away. At about noon I looked into some local hotels in case it was going to take overnight, and then I walked to a nearby restaurant for lunch. When I got back at about 1:15, Max came out to tell me it was ready. I honestly couldn't believe they were able to get the parts and complete the work that fast. I drove back to Denver over Wolf Creek Pass, and the temperature stayed in the normal range the entire trip. I can't thank Max and his crew enough. They didn't just save my day; they made my month.

Joe is fabulous. I recently moved to Pagosa Springs and ran into a problem when getting my Colorado…read morelicense plates--an employee at another auto body shop broke the bolt holding my old plate in place. I ended up driving around with Colorado plates on the front and my old state plate still stuck on the back. Being new to the area, I visited several auto shops and received estimates ranging from $50 to $100, with no one feeling confident they could remove the broken screw. Then I found Precision Autobody & Collision. Not only did Joe immediately assure me he could fix the problem, but he took care of it in about 20 minutes--and didn't charge me anything. On top of that, he noticed that my plates had been installed incorrectly and took the time to put them in the proper positions. I'm so grateful for his honesty, skill, and kindness. It's a wonderful feeling to find someone you can trust, especially in a new community

I would not recommend this shop unless you can go without your vehicle for months and are prepared…read moreto manage all communication yourself. We were never contacted about delays and had to initiate all communication. Finally, after around 3 months of waiting and periodic calls we were told the waiting was for one headlight, because an OEM part could not be found. WE told them an aftermarket part would be fine as we just needed the vehicle back. In total four months went by before the car was finally ready. When we arrived, we noticed a four-inch crack in the windshield. When we brought it up, we were told it must have already been there, which was frustrating given the car had been sitting in their gravel lot for months. We were told to file a claim with our insurance instead. When driving away, the steering wheel was shaking badly due to the right front tire being underinflated (only 15 PSI). Shortly after getting the windshield replaced, we discovered the newly installed bumper wasn't even properly attached--no clips or bolts on one side. We had to bring the car back again. The owner said it should make us feel better that the technician who worked on the car had been fired. It didn't. Quality control should come from ownership, and ultimately, it's their name on the work. We were given a $10 gift card for all the inconvenience, which felt dismissive considering everything that went wrong. To top it off, a few weeks later we discovered the other headlight (not the one they replaced) wasn't even plugged in. Overall, this was a long, frustrating experience with repeated issues and poor communication. Proceed with caution.

I wanted to thank the people at Holladay Auto Repair and share my expierence…read more I was on vacation with the Family traveling from Texas in our 2014 Ford explorer sport. I keep this car fully maintained and cared for. Prior to our trip I did the 120000 mile service changing fluids spark plugs and coils with motorcraft oem. Eyerything seemed good for the trip. After making the climb into Pagosa i noticed some random misfire. After parking for an hour when I went to start the car. It was missing so bad it would barely drive. I knew I needed a mechanic! I did some searching and went with a top rated shop I found online. When I arrived at my appointment he looked under the hood and said he did not have time to deal with ignition/ electrical issues. I was devastated and went on my way. Trying to think what to do. I went to a local auto parts store to get a replacement spark plug. They recommended holiday auto repair. Holladay was able to get me in the next morning. Shane, the owner, and one of the mechanics Will, were very receptive and told me they would diagnose to the best of their ability. I found them to be very competent caring and professional. Within an hour they had the coils and plugs out and it was determined that these were not OEM parts, but Chinese copies labeled as Ford Motorcraft. ( Amazon problem) They replaced all the plugs and coils, and made sure that the car was running correctly. All of this was done at a fair and reasonable cost with upmost care to my vehicle, my safety and my family. I personally highly recommend this shop to anyone and know that these people at Holladay auto repair have the best intentions. Shane the owner, has integrity and care for all of his customers. I know after being in the shop for three hours that his concern is quality work at a fair price but always keeping safety for the customer in mind. Some people don't realize how complex it is to be a mechanic and balance all of these issues. Your money and time is well spent with Holiday auto, I wish everyone the best expierence.

Scheduled a cooling system flush and service, was done on time and a couple dollars under the quote…read moreI was given. Staff were friendly and very courteous! Highly recommend Holladay!

CD Stood me up the first day for a trouble shoot and scan check engine codes. $200 hr for this…read moreservice. Ok. He came over next morning and I preceded to inform him of what the last three shops/mechanics had diagnosed. Several Transmission selonoid faults. I asked him if he had time and a lift or bay that could handle my 13k lb class C RV. None of the other shops could accommodate me. He rambled on about shop RV insurance. Walked to his truck and said to call a shop in Aztec. I asked him if he was going to check my truck. He said no . I asked why, he said "he prefers not to work with people who think they know more than him.". This stranded 74 year old full time Rver for 12 years was flabbergasted . Rude and Unprofessional. Not a nice person at all.

I needed front brakes and had overheatinf issues on our truck while traveling in tbe area. CT the…read moreowner personally took care of our issues quickly, professionally and at a reasonable cost and got us going promptly, he even came to the campground we were staying at and completed the repairs. CT was recommended by the campground owners and he did not disappoint us at all. Over all a very trust worthy individual and company that i highly recommend if you are in need.

I've Been a steady customer now for over ten years Always walked away feeling satisfied. Pleasant…read moreand knowledgeable staff always willing to work with you.. Great prices and quality product.

Had to snow blowers fixed here and Charlie was very reasonably priced. Appreciate a small town…read morebusiness and will continue to take our stuff there for repair.