When the guy that owned it before Covid was always there this place was the best. I have had the…read moreultimate car wash with gate privilege since before covid. I had to show that owner I was capable of pulling up into the touch wash safely to get my pass. Since the new owner took over I no longer have privilege to use the touch wash I pay a subscription fee for. In fact, it is now closed most of the time. This is even during business and weekend daytime hours. So I am being forced to use the lesser wash almost every time. They also stopped stocking the vacuum tokens. I am supposed to get one per week. Most of the vacuums don't work, but aren't labeled, so if you do want to use vacuums you can lose money finding out they don't work and no way to get money back. If something doesn't change this month I am canceling my subscription and going to one of the new, state of the art car washes that actually are maintained. Employees have told me the owner now doesn't care that things don't work.

***Update***** Since the owner can only reply with a statement that I am tied to a competitor…read morevalidates this review. (Attached photo of response incase they try to remove it)Police report # O18043081 Ogatamie county sheriff public record. Also my personal email address is adishman49@gmail.com. If you would like proof of my purchases with this company for the last 2 years since I moved here from out of state, plus any other documentation to make an informed decision on this incident please send me a message and I will help you the best I can. *** continue to my review*** I used to enjoy this wash, been here so many times, so much that I figured I'd go ahead and sign up for the monthly unlimited package. That is until the day I had an issue and was told to basicly go away. I called with an issue I had with a wash and was told to bring in my truck to show them what had happened. I show up to only be greeted rudely and told that I am a liar and that they were not responsible for what had happened before they even looked at my vehicle or understood what happened. To top it off they had already cancelled my account before I even showed up. What had happened was their touch car wash side had left scratches all over my truck that morning. The sides, hood, mirrors, tailgate, roof, and new chrome trim I had just placed on my vehicle that weekend. When I tried to show them that the new chrome had even been scratched, I was told they don't cover after market damage anyway, and to leave without understanding that the scratched chrome proved consistancy. They refused to do an incident report or give any insurance info. So I just contacted my insurance and I am going to let them handle it. (My insurance stated they will go after damages on my behalf due to photo proof and receipts of new equipment installation) A police report has also been filed per my insurance company's request, and was instructed this was not a new occurance for this business. So if you love your paint job beware! Also read the other low star reviews of issues with scratched vehicles. Thank you.

2 years ago I wrote a review with photos about how terrible they cleaned my car and ignored the one…read morething I asked (don't wipe the interior front window). The owner called me and said she would give me a gift card if I took my review off Google so I did. She sent me a $10 gift card... so instead of paying $30 dollars I could pay $20 for a shit job. Today I went back hoping they improved. Absolutely not. I wish I could upload photos because there is so much dirt, hair, and crumbs left on my dash, floor, and center consol. It's no wonder you can't leave a review on Google for this place anymore because all of them would be bad. My advice to you is pay the $10 at Kwik Trip because you will pay for the same amount of service for a third of the price.

You have got to watch this place. Two different occasions they shuffled me through and not do a…read moretire shine or half hazard job of wiping things down. When your paying $40 for a car wash it should be done right. When I showed the manager this last time my tires were not done he left me in the parking lot took my jeep to the front copped an attitude and put my jeep in 4WD LOW turned on my air conditioning put the air conditioning on and turned the knob to cold and put the jeep not on defrost but circulation. Fogged immediately on me once they released the jeep. This manager should be fired I called the owner and reported him. Definitely not a way to treat customers.

they are close my apartment and big washing maching and dryers and reasonable and friendlyread more

This place is by far the cleanest and most friendly place I've ever been to. They are constantly…read morecleaning. Anything goes wrong they fix the problem immediately. I would recommend this place to anyone.

Read the other Yelp reviews!! Others have complained about the (non existent) under carriage wash…read more This is exactly what I filed with the BBB (still have not gotten a response from Tsunami!): Misrepresentation... This company misrepresented services which were to be provided. Specifically an undercarriage wash was supposed to be a part of the Big Wave service. Immediately after getting my first car wash at this business, I checked the undercarriage of my vehicle and it wasn't clean nor was it even wet. My main purpose for purchasing a package was for washing the undercarriage of salt which will be coming in the future Wisconsin months. I paid for a whole year right from the get go and am 100% dissatisfied in how they misrepresented themselves. I will pay for a single wash (at $10) but am requesting the rest in refund ($179.89). I tried performing a request for refund through their website however it would not let me register. I would like to be contacted via email and credited for what I paid (minus a single wash).

Been out to the Fremont, Ohio location twice this week. Closed at 5:30 PM tighter than a drum the…read morefirst try. The system "Crashed" in the middle of the day on the second. Sure glad they hot their $34 a month for "Unlimited" car washes this month.

great car wash but the customer service is awful for billing system us should just go ahead and…read morewash their vehicle and be done

Beware!! The person at the gate signed me up for about $18…read moreper month. But little did I know that when that "promotional" plan expired the price MORE THAN DOUBLED. It went up to about $39.00/month. Shame on me for not paying attention to the price gouging in time to cancel it. They would not even entertain the idea of good customer service and refunding or making it right with some coupons or anything in order to keep my business. There are so many other car washes in the area. Don't waste your money on Club Car Wash.

This is a wonderful car wash. Reasonable prices and my car is always nice and clean…read more They do have vacuums and if you need air fresheners, extra towels or products to wipe down your interior that is also available for a small price. Dollar to coin machine is also on site. This property is very well maintained on a daily basis Open 24/7. Shining up my car now.

Car looks like crap. Only dirty water came out. No soap. Clear coat protector looked like oily…read morewater. Never again.

I have been a member since my local Tsunami car wash opened. I have been patient with un announced…read moreprice increases on my membership, as well as double charges for the same vehicle. The customer service at the car wash location itself is really great! Unfortunately, they are unable to keep management or support the nice staff that they have. Corporately this place needs to be more professional and proactive with customer service needs. The first over charges I had took over a month to get a response. This month I am having a similar issue. I decided to go ahead and take my three vehicles elsewhere. It's so nice to have that option. I hope this company can do better in the future. You sure are risking some great employees at the location I used to go to.

Did this Car Wash get every smashed bug off my hood... no. But I was impressed by a number of…read morethings about this express wash. First and foremost, the two guys working there today where very helpful and super friendly. That just isn't expected at a car wash! Because this is an express, you pay at a drive through machine outside. I was having a problem with the payment, and a guy came running out to help. Inside, the guy spraying my car told me to have a great day... twice! Little things like this makes me as a customer feel pretty good.... And willing to go back! Next, the place is pretty new, clean, and has free vacuums available. All a big thumbs up.

Absolutely worst experience I've had here every time I go which is rare. 1st off I had my 2 front…read moremats washed and vacuumed besides the whole inside and outside taken care of. After leaving the store 1 week later I noticed my floor mats were never but back in my car!!!!! Why!!!??? Because your way to busy talking and doing other stuff. Organization there is lacking big time with the very full staff that they do have! Now I have to go back to pick them up which really upsets me on their part!!!!!

Everything always goes well at the PDQ car wash. Their attention to detail leaves nothing much to…read morebe desired. My wife loves it when i fill up her car, then roll over to PDQ for a full service inside and out. Awesome!