Aside from all of the issues, they did end up giving us a discount for our troubles and I respect and appreciate that, having said that, I am hoping that they improve the property and perhaps I will give them another shot in the future. read more

The room was clean. Pretty huge room. Bathroom was not bad. Customer service was great. The only thing was , birds crap on my truck! . All in all not bad. I stay here again. read more

Best Western Andersen's Inn - First time here - Hotels Near Me - Santa Nella, California

Everything was amazing! Totally recommend! Nice quiet area we had no complaints at all!

Best clean room.perfect shade.patio side open .clean prestine pool.breakfast.split pea open bar.perfect place to go on a weekend and have peace and quiet.trucker friendly read more

Great front desk staff but is much cheaper if you book on the BW site. It was 132 online, 159 or more on the phone. The courtyard is really beautiful, don't let the exterior fool you. Very clean rooms. I love the in room chaise. Nice balcony. read more

Best Western Andersen's Inn - More garden - Hotels Near Me - Santa Nella, California

Rooms smelled odd, and very out dated. Zero hot water in the shower, and the AC also barely worked. If you're in a pinch staying here would be fine, but if you can find somewhere else you absolutely should read more

Just dirty straight up dirty the heater stinks. The bed smells like dirty sheets. The lock to the sliding door , don't lock . The carpet was wet. There's dirt in the corners. I haven't been wiped in. Who knows how long compared to my other stays at other best Western. This is horrible. read more

Best Western Andersen's Inn - Hotels Near Me - Santa Nella, California

Great stay, but sheer curtains in the room NEED To come back. This helps for privacy and adds so much light in the room. read more

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Asked for king front desk gave me queen , then prepended that was what I said. We are FAT and I know the difference... Fri night Nov 14 had no NBC or ABC stations. Owner too cheap to give you Dateline or 20/20 on major channels. Crappy BW and don't even start on Anderson Pea Soup. UGH read more

The girls Taylor , Alexis , when making reservations , rooms are always up to date and clean . Had rooms once or twice smelled like smoking but they got me switched right away ! Always friendly courteous and helpful ! read more

Miserable experience! The room had multiple bugs, holes in comforter, hair and sink, the shower only had cold, hot water, and the mattress was crazy lumpy. The lighting in the room was so dark. It was hard to see around the room. I absolutely do not recommend this hotel for anyone read more

I have stayed here on three separate occasions and each time the rooms were clean and comfortable. The rooms are extra large in comparison to most Best Westerns, which is nice. The hotel is located across from Pea Soup Andersons and close to several gas stations and other food options, which makes the stay pretty convenient if you're traveling up or down the 5. read more

What a great inn to stay at. It definitely deserves more than the average reviews of 3 stars. We stayed for one night, room was clean, newer, mattress was comfortable, amenities was just right. My favorite part was the hot breakfast buffet, and the floor to ceiling sliding door that leads to the courtyard lawn. We didn't use the pool, but we walked our dog on the lawn, which was clean and well maintained. It was worth the value and will definitely stay here again! read more

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DO NOT COME HERE. PLEASE TAKE THIS AS A WARNING.....STAY AWAY. OUR FUEL GOT STOLEN OVER NIGHT it was down hill before we even park our truck. I have called hours in advance. The lady told me that is was 100 I total plus the $30 pet fee. That wasn't the case. It was $95 for the room a and $30 pet fee. So we felt like we got lied to. They stated that they had truck parking. Which they do. It was a large paved area. BUT IT WAS FULL. We got there around 7pm. We parked at a not so good dirt lot on the otherside of the best western parking lot. When we got to the front desk, the clerk wasn't so friendly. I keep having to tell her we had a rewards member. It wasn't until after she check us in that I finally got her to link our rewards account. She didn't bother to ask us about the rewards or even give us the water that you usually get when you are a rewards member. I have asked for a king size bed and she ended up giving us a two bed room. Thier business center doesn't work. So I had to walk to the truckstop to get papers printed out. The room was clean. Bed was a little to rough for me. The shower was nice and hot. The next morning, they had a hot breakfast. It was what you expect. Sasuage patties, eggs, toast, cereal, oatmeal. Got back to our truck and found out that some a#&*hole siphon fuel out of our tanks. We were on half when we park and came back to almost empty. I have took some pictures of how the area looked. Whoever stole our fuel, did a pretty bad job. Most of the fuel went on the ground as I can tell. Left our fuel tanks a mess with fuel everywhere. read more

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Much better than Motel 6. Clean rooms and decent continental breakfast. For 20 bucks more than Motel 6 you get a hell of a lot more. The AC really does work here. read more

SKIP THIS PLACE if at all possible. This place lacks cleanliness and friendliness. This is exactly why I prefer to camp or travel in my van conversion than stay in a unfriendly, dirty place. The room (refer to images) had bloody boogers on the walls (yes walls) the door handle and door had dirty fingerprints all over, the light switch panels also had dirty finger prints, the bathroom door frame looked like it had black mold growing on on it. The room had a weird chemically smell to it yet obviously has never seen a good cleaning. If you're sensitive to aromatics then skip this place. Summer the "manager" checked us in and she was there when we checked out. Both interactions with this person were not pleasant. She argued with us this morning that she told us that breakfast was from 6-9 when last night upon checking in she CLEARLY said until 10am. Then again it's a blessing we missed breakfast, considering how filthy the room was, I would not doubt the kitchen is also filthy. It's apparent that Summer needs more time off, go back into training and learn customer service, how to greet folks and it wouldn't hurt to smile. She is is sad face to have represent this establishment. I will never stay here I would rather drive straight through this odd smelling town and crappy hotel. The only positive experience of this stay was the working WiFi and the nice maintenance man who came to fix the broken TV last night. read more

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We stayed 1 night in June 2023. I completed a review for Best Western detailing the disappointment of this hotel. Received an email saying we would get refund, which we have not received. They don't answer their phone. Talked to corporate & they were to contact Anderson hotel and I was told I'd hear from the hotel. Two months later I've had no contact from this hotel & no refund. We are faithful Best Western customers, but this has really been bad customer service especially after sending an email saying we'd get a refund. read more

Best Western Andersen's Inn - Pool, not heated - Hotels Near Me - Santa Nella, California

Not being charged $22 for showing up 45 minutes before my check in time would nice. Especially when my room was ready and no additional work was required by the hotel. Room functioned fine but was pretty run down. read more

The hotel is beautiful, the rooms are clean, but the receptionist is all the more reason to not stay here. There's no name tags, but she has blonde hair. I checked in closer to 5pm. She had a bad attitude to me. I feel so bad for the other girls she works with. She talked very angry towards me and was clearly annoyed when I had asked about joining rooms. I've seen her a few times before when i stay here and she was bad then to customers. My English is not always good and she yelled that I not sound Spanish. I don't know if it's a discriminatory thing or what. If you stay here be warned for the lady with blonde hair. Upon further investigation, by talking to other frequent hotel guests, I have learned that the front desks, worker name is Tammy. I do not know how she can still work here with how rude she is. read more

We reserved a room at this motel to attend a funeral. We checked in late. At 6:00 in the morning, I heard someone trying to get in the room. I asked who it was, and there was no reply. Someone said, "Someone's in the room." The door started to open, and I slammed it back closed and threw the latch on. When I called the front desk, they said their co- worker didn't put us into the system and wanted us to come down to fix the problem. No, thank you! But how were they able to give us a card key if we weren't in the system? It sounded too fishy. Five minutes later, all the power went off, then back on again. We received no apology or room comp. It was very surreal. We're never going back! read more

Have stayed here driving between Seattle and Arizona for the last few years. Pet friendly for sure. Beds are comfortable enough for one night. read more

for some reason the whole place smells like pee and we found dog poop on the yard and ofc i'm not going to show poop.and the doors were open and they had cheap locks that was broken . read more

Flies, flies, flies. And where there are flies, there are maggots. While we didn't see any maggots, they had to be somewhere for there to be so many flies in the room. Not only was the room filled with flies but there was also some type of mystery bug that I squashed on the bathroom floor. And speaking of the bathroom. It was filthy. The bathtub was sticky with accumulated soap scum. We meticulously checked the beds for bed bugs and found none, thank god, as this was the last room in the valley on Thanksgiving weekend. Best Western, this really is the last straw, I'm finished with you. read more

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we really enjoyed this hotel. we loved the layout with the inner courtyard and the pool. felt a little like being at a resort. the breakfast was great and they even had some gluten free options for me. very friendly staff. read more

Clean enough but really outdated and not worth the money. There were some other minor disappointments about the room but here's the main thing... Found out at 7am that our shower didn't work. The front desk employee gave us the advice to "just pull it (the shower controls) really hard". No, the shower should just work! Then she said "they should discount it for that" but just handed us our receipt and turned away without another word. Disappointed I paid $100 for this place. It doesn't hold up to Best Western's standards. read more

Very clean, updated rooms. Beautiful garden courtyard area. Staff was very friendly. Breakfast spread was fabulous: sausage, scrambled eggs, fresh waffles, cereal, yogurt, fruit, toast, bagels, coffee, juice. Despite it's location it was not noisy at night, rooms are well insulated so you don't hear any traffic or noises from nearby truck stop. We had a great nights sleep. We will definitely be returning! Fabulous spot to stop and rest on the way to LA. Pea Andersens Soup Restaurant is right next door. read more

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Can't believe BEST WESTERN Corp allows this motel to pass their standards! The best thing is the pool area. The rooms are very poorly maintained. Grout, tile, finishes, feels dirty and ugly. Nothing special about this place. Below basic. Our toilet didn't work well and eventually overflowed. So gross. Haven't been to this bad of a place in a long time, luckily. read more

Two girls , but only one is checking people in, I had to wait., she was doing something on computer. Went to my room after checkin, both keys didn't work. I call desk, girl comes with new set, neither one works. Tell her to check me in room next door. Keys worked. I asked for quiet room, puts me facing truck stop next door. I go in room hit the light switch.... nothing. Lamp at back was switched off. Everything else was working. Room clean. Update: I went to dinner and came back to find another guest trying to open the same room where the keys didn't work! Stupid desk girl didn't make note of the broken door and forgot about it! TOTAL INCOMPETENCE! read more

ITEMS STOLEN and ROACHES!! Do not stay in this hotel. We checked in and left to a family party when we arrived our room had been broken into and our belongings were stolen. Receptionist didn't know how to work the cameras and didn't help with much. Filed police report but that's about it. And to top it off there were roaches in the restroom. Find another hotel to stay at!!! read more

Paula checked us in and was very nice. Made sure to check that we had AAA & reduced the rate for us. Yay!!! She was very warm & let us know about breakfast, wifi, pool, parking, & let us know to call or stop by the office of we need anything since it'd be open late. She also gave us coupons to Andersen's Pea Soup Restaurant across the parking lot. Definitely go there, it was yummy! Breakfast was your average hotel breakfast. Make your own waffles with various toppings. Juices... Bread & Pastries... Slept well in the bed. Numerous pillows. TV worked :) A/C was in wall but above head and not on the floor. Cooled the room well. All the entry doors faced the parking lot, so the sliding glass doors faced inwards toward the pool & green area... not bad. I'd stay there again on my next road trip. read more

Wonderfully clean room; sweet and simply courtyard. Right next to Pea Andersons and a cute little Loves. Directly adjacent to a truck stop. Alicia greeted me and was wonderful, kind, compassionate, and so accommodating. I was so tired from driving I could barely see straight and this was my little Oasis, my saving grace on a long trip. Pea Anderson's was good, too. There are a few stray cats that roam the property from the truck stops nearby and it was pretty charming. read more

I would have given this place 4 stars but I left items there in the spring and I'm STILL trying to get them back months later. I've NEVER had such difficulty like this retrieving an object left while traveling I've updated my stars They are under new management and once I was in touch with the new manager I had my items in about a week. read more

Meh. Stayed here last night and it was a let-down from what I expected. It's definitely a "motel", though Best Western's web site doesn't indicate that (calling it an "inn"). I'm not a fan of motels - I don't like the door opening straight outside, especially when you're right on the highway. This place is at the intersection of I-5 and Highway 33, so the roads are busy 24x7. Anyway... room was ok. It had a queen size bed but clearly was designed for a king size bed - the nightstands were still a half-foot away from the bed. It was weird. "Complimentary continental breakfast" was from 6am-9am, and we did not get up in time for breakfast so no comment there. Pea Soup Andersen's is next door and they even deliver. Not bad if you have to stay in the area, but I'd try the Holiday Inn Express across the freeway instead (it looked newer and nicer). read more

The pros - price and the quaintness of this hotel. It's pretty cute and all the rooms seem to look out on green lawn and the pool. The BED was awesome - very comfortable and lots of good pillows which is very important! Also - air conditioner works awesome which is also very important!! imo The cons - it smells old - also the water pressure in the shower - it is not good. The temperature of the water was ok but I really don't like taking a shower in a little stream of water. I would stay here again- time to go get some breakfast- enjoy your day! read more

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One of my favorite hotel to stay when I'm in the area of Santa Nella. My favorite part is the hot breakfast. Also, I have to mention the the front desk receptionist has a superb customer service skills . Her name is Serenity . She is I believe a new addition to this Hotel way better customer service than they had before. read more

Stayed here 2 nights. We requested first floor and received confirmation. When arriving, clerk refused our confirmation and we had to haul our luggage upstairs as this motel has no elevators. The place is filthy and the bed was very uncomfortable. Save your $ and stay elsewhere read more

ATTENTION TRUCK DRIVERS!!!!!! Do not stay at this hotel unless you want your fuel syphoned twice have they stolen 70+ gallons off my truck. They hotel has no cameras in the front lot and the staff seems no to care what happens there. Try staying at the quality inn across the street, you can park at the Carl's Jr. If staying the at least your fuel won't get stolen. read more

Accommodations are pleasant. Front desk staff is nice. Manager... is nonexistaent? I was chagred twice for a one night stay 2 weeks ago. BW corporate cannot help, only the on-site manger... who is. Never. On-site. Not great for business when even BW corporate cannot get a hold of the manager. Split pea soup is great but I'll stay elsewhere the street next season and I recommend travelers do the same. read more

We were met with an excellent check in and accommodation for a large car trailer. We were able to park our trailer right outside our room which was recently remodeled and quite comfortable. The Anderson split pea restaurant shares a parking lot so that was very convenient. At 7:30 PM , we were seated immediately but it filled up quickly. The soup was delicious and we split a dessert. A great place to stay in the San Joaquin valley. read more

Room backs up to a truck stop. You even have a warning about Carbon monoxide in your room from the trucks running outside. Wind was blowing the other direction when we were there so not a problem, just be aware of this. Our biggest problem was the the bathroom smelled like puke. Freeway access is great though. PS rooms need some updating looks like the last time they were updated was the 70's. read more