I had one of the worst hotel customer service experiences I've ever encountered at La Quinta by…read moreWyndham Los Banos tonight. I was traveling from San Diego to San Francisco and knew we would need a few hours of sleep, so I called ahead around midnight to confirm availability. I let them know we would arrive around 2:00 AM. The gentleman on the phone was polite and confirmed a rate of $122 plus tax, with payment upon arrival. When we arrived at 2:00 AM, the front desk experience was immediately uncomfortable. The woman working the desk seemed irritated that we were there at all. When I asked for a room, she quoted $156. I calmly explained that I had just spoken with their reservation line and was quoted $122. She responded bluntly, "We don't price match," and said she didn't care who I spoke with. She then told me that if she honored that rate, she would also charge a $50 early check-in fee. While standing in the lobby, I called the reservation number again and was once more quoted the $122 rate. While I was on the phone, the front desk attendant was frantically texting someone on her personal phone, which felt very odd. The reservation agent placed me on hold and called the front desk directly. I was standing right in front of her while this happened. She told them she could not honor the rate because she had already "done her checkout for the night." I genuinely felt like I was being taken advantage of and that the refusal was personal and spiteful rather than policy-based. To make matters worse, the front desk employee then walked into the back and took a call on her personal phone. As we were preparing to leave, I saw a large cockroach scurry across the lobby floor. That was the final confirmation that leaving was the right decision. I have never been so disappointed in a hotel or its customer service, and this experience was enough to ensure I will not stay at a La Quinta again. I will be reporting this experience to corporate, and I strongly suggest management re-evaluate overnight staffing and customer service standards at this location. Sometimes the universe steps in for a reason. This was one of those times.

Fast check in. But the air conditioner units are old as molasses. Sooooooo loud. We aren't sure how…read morewe are supposed to sleep. 179.00 a night? Seriously shouldn't charge more than 129.00. No alcohol in their tiny store and the chlorine smell from the pool will choke you out. Cant even go there to relax after a long drive.

My van died on the I-5 on the way home from Redding. Once I secured automotive repairs, I called…read morein and they had vacancy. Talk about fantastic owners (shout out to Vick) and what an adorable property! We got checked in quickly (and behind us, another stranded motorist!) Once we got to the room, the smoke alarm was beeping, so I went back to the office and Vick was there immediately to change out the battery. My mom's a retired painting contractor with *extremely* high standards, and she was impressed with the quality of the room. The bathroom was nicely retiled, and the shower is the second best water pressure I've encountered. The grounds are gorgeous with mint, palms and succulents all around. 100% would stay again.

Entered room to see a roach on the floor. Two bath towels, 1 hand towel and 1 wash cloth. No…read morecoffee maker, no info for wifi. Went to office and rang twice but no response. No info re breakfast or not. Room was nicely renovated but. . .

We did not book ahead, but we arrived around 6pm, after checking two or three budget hotels, priced…read moreover $125, we tried Sun Star, and we were very pleased. The front desk is closed, but the service person came right out, and showed us the room. We were pleased that it didn't have the medicinal cleaning smell, or any other smells, the sheets were crisp, the bathroom clean. Refr and microwave, but no coffee maker (no big thing for us); ice machine asked for 25 cents, kind of strange... We were worried it would be noisy, right off the main street, but it was just the opposite; very quiet, Bonus: a nice walk way in the back along an irrigation canal, and the Tesla supercharger less than 5 minutes away. Because it is right on the strip, without anyone at the front desk, we weren't intially sure if it would be safe, but all was good and I would definitely stay again. While you are here, just up the street is Hot City, a truly great smokehouse! .

EXTREMELY RUDE ! The young boy working in the night time should really watch his mouth. I asked…read morehim how much did there rooms cost and then I showed him what there price was online and he laughed and said good luck you can't get that price. So after I booked the room he then refused to honor the online line price . He told me that he has the right to refuse service to anyone and to ask for a refund online

I used to love this inn while traveling through Los Banos with my kids but the last two times have…read morebeen just horrible... I didnt want to leave a review last time but this time it's just out of hand for the price... there was a used c*ndom & socks under the bed, the floors were disgustingly dirty, the toilet was not cleaned, there was someone elses hair tie still in the shower.. I striped the beds and laid me own blankets and pillows because I was so scared they weren't clean as well.. sadly we'll never be coming back on our trips... if looking for CLEAN, nice & safe rooms in Los Banos check out hometown inn, they are freshly remodeled and worth the price!!!!

There was limited parking. The room was not clean and smelled like marijuana. The service was not…read moregreat. There was a used shaving razor left in the shower from a previous guest. I had to put on gloves and clean the place. Also, the towels were dirty. The beds were hard and uncomfortable. And the wifi was barely functioning.

I decided to book here for the night. I checked in about 8 pm…read more Around 10 pm because I left, I found out the door does not lock.... I called the front office regarding it. The lady then tried telling me that the door locks... The door does not lock... She then at that point continue to try to calm me down as I continue to tell her that there is no way of locking the door from the inside. With her response being "you can only get into the room with a key." As a female for starters, if the door does not lock from the inside that's scary I think for anyone! To charge almost $90 a night with a door that doesn't lock. I'd rather sleep in my truck... I will not be coming here again... They won't refund me... As it's a "no refund" location. They wouldn't even move me to another room.

Room stank . As soon as walking in had a really bad odor . Sheets were dirty. Nothing like any…read moresuite I've ever stayed at.

On our way to Oakland last fall, my cousin and i got stuck on the 5 freeway and ended up in Los…read moreBanos, never been to this place, small town and not bad at all. The local towing company brought us here after seeing a few motel along the way. Place was what you pay for, decent price, beds were comfortable and the rooms were clean. Staff is polite and really nice. A family runs it and they are very nice people. If i ever find myself in Los Banos for whatever reason i am staying here, local eateries are across the street and walking distance to many others. Thanks from a out of town-er!

Decent place. Clean rooms, nice pool, great showers. Beds were "OK" but not great…read more The only bad thing was that it took us 20 minutes to check in and it was late at night and the guy at the front kept talking and talking and didn't seem to know what he was doing. However, to be fair, he was very kind to us so that's pretty much the worst of it. It was a decent place, but I think we would prefer another place the next time we are in town. But for a decent, clean place, this is fine.

Abstract You cannot…read moreinvestigate the mental state of your hotel managers. The Customer is ALWAYS RIGHT I was robbed at the Travelodge in Los Banos, California Dear Priceline, I had made a reservation for February 7th, 2024 at the so-called Travelodge by Wyndham in Los Banos, California and checked in at around 2 pm that date. After checking the room, I got to my main object, the tub. I had asked the hotel manager if the tub would stop up and he said, "yes." I checked and there was no way possible unless I stuffed things in the drain. I checked the hot water because I had traveled a long way and needed to soak my bones. There was no hot water. I called the front desk and he said, let it run for 15 seconds. I had let it run for close to a minute; no hot water. He said, "listen, I won't charge you for the tub; we charge for the tub." Of course, I said, "WHAT?" This, of course is unheard of. How would it be possible to know if I used the tub or the shower and this is unheard of! At that point, the conversation escalated and I said, "I want my money back." He said, "if you don't leave my property, I'm calling the police. I did nothing wrong so I said, "Go ahead." Beforehand, when I checked in, I received no paper to sign, simply a key card, no registration paper so I could put my New Mexico tag in, he took my card and double charged me which I was to find out. I wasn't particularly concerned, was tired and hurt from driving a thousand miles and just wanted a hot bath. Back to the police, they knocked on the hotel door in around 40 minutes after I entered the room and after the phone conversation. I did not use the room and disturbed nothing but a hand towel. I was talking to Priceline customer service and handed the cellphone to a policeman and he took a number to Priceline to call since I was attempting to get my money back. As far as protocols for Priceline to the hotel, I had no idea and thought if a hotel room smelled like cigarettes and vomit, had no bed or no hot water, I could reject it. Seems not! I turned in the key, said a few words and left and went down the street to a Planet Fitness and took a shower and slept in my car at Pilot Truck Stop in Madera, California. The next day, I was exhausted and booked a real hotel in Fresno, Ramada by Wyndham. During that day of rejection, Priceline called Travelodge by Wyndham in Los Banos, California pretty much all day, the next day and subsequent days until today when he finally answered the phone and rejected my refund. Priceline agent did not ask why. Today is Feb. 17th and I had been dealing with Priceline agents in The Philippines for at least an hour a day until now. Priceline said they would call me back and never did, told me to keep my phone on multiple times, one call back, call back in two hours on the 16th because the manager of the Travelodge was in a meeting and my call would be expedited. It was not, I was on hold for another interminable length of time with your hold music that I despise since I am a composer and X-college music teacher and can't stand wrong notes. Be that as it may, hold music is a fact of life and mushy accents as well but I could finally get information and ideas of protocols. It is a fact and record, I did not stay at that hotel. Cannot stay at a hotel where there is no hot water and the manager lies to me and now steals my money. I will act. I can sue for the sum of $30 for $1500 and the price of the serving. I have called Wyndham and spoken to them about this property and of course, they do not want their name on it. I have no jurisdiction in Connecticut so I will sue the hotel in Los Banos in California and want records from you to bolster my case. Of course, I have to collect but I'm okay with that. I will use the court of public opinion which is my judgment, you should not be associated with this property and I will ask you to refund my charge from Priceline and I will do nothing. What is my time, pain and suffering worth? I understand that you cannot hoof it to every hotel and give every manager and desk person a psychological examination but this guy, and I am well aware of psychological types, I'm 72 and have dealt with a lot of personality types. I have police records, I have attendance at Planet Fitness since I use a card to enter, I have the records from the Philippines. Hours and days on the phone trying to recover my money. The psychopath would not refund and your agent did not ask why. There are no records that I even stayed there, could not find it at your website and I've been charged as a ghost. No record except the Priceline charge and his double charge which he refunded because it would look bad. The record shows that he double charged me. No, you are to pay me back. Sincerely, Larry Cooperman and a long-time customer.

Internet didn't work AT ALL. Rooms are old and smelly. Also at 6:30pm we were told the room we had…read morereserved was not ready!?

as for me I didn't have any issues the room was clean it was outdated but it wasn't a big deal, the…read morestaff was nice the price for the night was cheap and more importantly it was pet friendly

First of all the person at the front desk, (presumably the property owner or manager) took one look…read moreat my tattoos and said they have no vacancies. "Vacancy" neon lit in the dirty window and all. There were rooms clearly available, rooms with curtains open at 8pm, called afterward and asked, they did. I'm traveling for work, no pets, no kids. Judged. As for the property filthy, clothes hanging along the walkways, garbage littered in the tiny parking lot.