NOTE: Do not use booking.com to book any time here. Dealing with a very minor issue had me on the…read morephone for over 4 hours over multiple days. I would go so far as to recommend never using booking.com for any reason, but I'm also unhappy with this location for having basically no policy or management in place for dealing with third party purchasing. PROS * Good fridge and microwave options * Location was good with eateries within walking distance. * Staff were great * Good price vs other options in the area CONS * Was on the side of the road facing the highway and the road noise bothered me more than I expected. Definitely bring earplugs. * Mildew smell in my room that cleared up after I ran the A/C for a bit. * A sharp point on the bed frame scratched me. Note that this was formerly a 4-star review because the staff really did an amazing job dealing with booking.com. But they also have a business relationship with someone who's screwing their customers and that's really not a one sided problem.

Stayed here 1 night simple check-in. The elevator is super slow, and there was a weird smell on…read moreour floor like there had been pets in the hotel. Overall, the room was clean and nice size. I don't really have anything specific to say about the stay. There wasn't much interaction beside check in.

I enjoyed my stay. Great place to chill and stay. But that dude Mr. Keller at the front desk took…read moregood care of me and answered all my questions. Thank you Kendall for furthering my good vibes at your place my dude. A thousand thank you's.

Hotel was clean and felt safe. Room was comfortable and the bathroom was clean. Good water pressure…read moreand good towels. Hotel is right on the road and shares a parking lot with a gas station. Didn't love that. Little parking. Lobby didn't offer much. But overall the value was great.

This hotel is conveniently located from a main artery in Cedar Park and access to the expressway…read more Let's not forget to mention the shopping and entertainment plaza within walking distance. Enjoyed the larger accessible room tonight since the availabilities were wide open, which is spacious and offers the small kitchenette and nearly full size fridge - very adequate for longer stays. Two additional stars if the elevators were not right at the exit of the hotel and before the hotel check-in desk. Also a couple of the parking lights were out. Both pose security issues for me and when traveling, that's one of my top priorities. Complimentary breakfast is always a nice feature, this one offers more like an express version than that of their sister hotels. One night stay was just right for us!

Good: -the location (convenient to restaurants and can walk…read moreto plenty of stuff) -price (super affordable) -staff was kind -it was quiet, we had no hallway or exterior interruptions -the Home2Suites room amenities...full fridge, sink, plates and cutleries are really convenient Not so good: -house keeping didn't come a single time. We had to ask the front desk for new towels. We stayed for 6 nights. -breakfast was such a disappointment -the light in our bathroom kept going out -the signage upon arrival the first time is very difficult to tell what it is. You can clearly decipher the Aloft next door though. -the gym is located immediately upon walking in. With clear glass. Frosting the glass or putting up a film would go a long way in making someone more inclined to use it. I intentionally did not workout because I'd be in a literal fishbowl.

Our water was shut off again, so we booked a place for the night as I had a pain appointment in the…read moremorning and we had no idea how long the water would be out. My wife did the booking as I was at work, and thought she booked another place but it was fine. The front desk person when we checked in was friendly and they give you a card for several items at no extra cost from the store area. We took advantage of that as it was very nice. The room was comfy and a good size, we were only there one night not sure how cleaning works or service of new towels and replacements. They had a kitchen and bar that opened at 5 pm as as we came right after work we had not eaten so we went there first. The lady running the bar and taking the orders was by herself and was very good and friendly but leaving her alone seemed kind of bad on the part of the company. We got the happy hour old fashioned which was a good price but not very good. We tried it, we are always looking for different old fashions and some are great and others a miss. The food was surprisingly good for a hotel. I got a bacon cheeseburger and fries. Shana got dumplings and a salad. It didn't take to long though there were more people ordering by this time and it sounds like just one guy cooking. We slept well, the room was fine, the shower takes a while to heat up. SHANA SAYS: Good Service, very clean and well appointed but weird old carpet. Now Breakfast: We had breakfast the next day. They had a "buffet" for $13 dollars. This was awful, no one took it, and it was just sad. It had some fruit, juices in open carafes on the counter, some cereal, coffee, and oatmeal. 50% of it is butter, syrup, honey, etc. There is nothing there, it is insane. You can order breakfast and again one server and no one took the buffet. I had eggs, bacon and sausage. The bacon was crunchy and good, sausage was solid. The eggs were ok. Shana had French Toast and mostly enjoyed it, good for hotel French Toast. Our server here was good but strangely nervous and when I got my Dr. Pepper he wanted to know if it was alright as sometimes it is flat which seems to be a well known problem they don't fix. Shana used the gym, said it was good for a smaller hotel, had lots of different equipment but the treadmill was wobbly. It was fine for what we needed it for and was close to home. Given that it was close and for an emergency not sure would we stay here again unless a similar issue happened. It is not bad but the promised breakfast buffet really soured it.

I can to an even and had reservations with my wife and children, we came to the bar to eat my wife…read moreand I. the bartender Shamus I handed my card and I'd for an open tab and food. He then literally threw my card I handed him at my wife and said get it from her after I said I gave you my card why throw it at my wife and what's up with the disrespect. I am a retired Honorable Veteran who is the owner of a few restaurants and would never treat anyone like I was treated. I wrote a review to the general manager and yet to hear anything from them. the male was a Caucasian male mid 50's attitude problem with skin color that does not look like his unless they are paying him. this scumbag does not need to work in the public if he hates to deal with Indigenous Americans!!! and if this business allows this kind of employee then we will never be back and will take this to the corporate level because it was that serious and was recorded on camera on Thursday August 8th between 8pm-8:13pm .... I talked to the manager and yet to hear back for further follow up so I guess this behavior is acceptable. 931-305-8312 family of Abernathy !

So the wife and I are in Cedar Park for an Austin Train Association ride from here to Burnet…read more(that's another review). We chose this HI as we're Hilton members and it's about a block from the train depot - see pick from our room. This is a newer HI. How do I know - the shades and curtains are electric - just a push of a switch and up they go. Room was very comfy. A/C cold. Bed comfy - slept like a baby. We need a handicapped accessible room as my wife is on crutches for a recent surgery and the bathroom was well equipped. A complimentary breakfast buffet that's is standard was nice but they also have a bar, yep, a wine n beer bar. 5-10pm I think. Oh the charge it to my room. Lots of restaurants in the area. And real close to the train depot. Certainly a nice place to stay.

We were getting a new roof and gas fumes and turpentine fumes filled our house so we had to stay…read morehere for a night while our house aired out. We stay at about 100 nights a year with Hilton for work. This hotel was great. Bed very comfortable. Shower nice. Hotel very clean and brand new.

This has been my least favorite aloft stay this year, and I'm happy to be checking out today. I…read morereceived a friendly welcome when I checked in. However, I was not recognized as an elite member. I also didn't have a greeting on my TV when I walked through the door, and I didn't receive any texts from the staff welcoming me. I guess the other aloft hotels went above and beyond, and I received basic service here in North Austin. The room wasn't the cleanest. It wasn't filthy, but you can tell it didn't receive a thorough clean. There was hair in the shower, a red looking piece of something questionable on the door, something questionable that was brown on the bathroom floor close to the wall. I had slippers on and/or wore shower shoes the entire time. I didn't request to change rooms because I didn't want to end up with something worse than I had. I just sprayed the entire space with lysol. There was also an incident with the guest in the room next to mine, they left their dog in the room alone and it was crying, howling, and barking on and off for an extended period while I tried to work. I contacted the front desk through text around 830pm. and checked around 9pm. for a response and was told they were helping other guests. So yeah, I will not stay at this hotel again. Overall, it is a lackluster experience.

Stayed at this hotel when F1 was in town and next time, I would rather sleep in my car than stay…read morehere again. Lazy housekeeping - not replacing towels and sheets with clean ones, just folding up dirty sheets and wet towels. Television in room never worked. Hotel lost power on the third night and blared alarms all night. Never received an explanation or apology. Do not stay here.

There were definitely some positives, but also several issues that impacted our stay…read more The staff we encountered were friendly and always greeted us warmly. The beds were comfortable, and the location was convenient for our needs. We also appreciated the spacious room layout. Unfortunately, housekeeping and maintenance were inconsistent. We repeatedly requested removal of a dirty trash can that had clearly seen better days. We even placed it in the hallway, yet it was continually returned to our room without being replaced. We also experienced issues with room cleanliness and felt that basic housekeeping requests were not fully addressed during our stay. Another frustration was the early-morning grounds maintenance. Being awakened around 6:00 a.m. by landscaping equipment directly outside the building wasn't ideal, especially for guests on lower floors. It seemed like the work could have started farther from occupied rooms and moved inward later in the morning. What disappointed us most was the lack of follow-up regarding concerns we raised during our stay. We weren't looking for points, refunds, or compensation--we simply wanted the issues addressed so future guests could enjoy a better experience. Overall, the hotel has potential thanks to its friendly staff and convenient location, but attention to cleanliness, housekeeping communication, and guest comfort would make a significant difference. Would I stay again? Possibly, but only if these operational issues were improved.

I recently stayed at Hyatt Cedar Park for work, and overall I would rate my experience 3 out of 5…read morestars. There were definitely several positives: the property is located in a beautiful area, there is plenty of free parking, and the hotel itself is clean, modern, and well maintained. My room met my expectations for the rate I paid, and the location was especially convenient since the place I needed to be for work was only about three minutes away. Being roughly half an hour from the Austin airport was also very convenient. The staff experience, however, was mixed, and that is really what brought my rating down. When I arrived on Monday, both the woman at reception and the gentleman who checked me in were fantastic. They were friendly, welcoming, and made a very good first impression, even though I unfortunately did not get their names. On the other hand, the service I experienced afterward was not nearly as good. The gentleman working Tuesday night was not rude or offensive, but he came across as uninterested and not especially polite. He seemed preoccupied with other work, was turned away from the door, and gave me the feeling that I was interrupting him just by approaching the desk. He did not offer help, and the interaction felt dismissive. The experience on Wednesday morning was also disappointing. The young woman working the breakfast area/front service was on the phone while I stood there waiting for several minutes without even being acknowledged. Even a quick "I'll be right with you" would have made a big difference. I understand multitasking can be difficult, but basic acknowledgment is such an important part of hospitality. It felt more like a training issue than anything else. The manager that morning was friendly and pleasant, but I also noticed him walk past a dropped napkin without picking it up. That may seem small, but details matter in hospitality, and they often reflect the overall level of attentiveness. As for the breakfast, I appreciate that it is included in the rate, and that is definitely a plus. I also want to mention that the woman preparing the food was very sweet and kind when I spoke with her, so my comments are not directed at her personally. That said, the breakfast itself was just average and not something to get excited about. The biggest issue for me was the eggs, which were clearly powdered eggs. For me, that is a major drawback because I place a high value on food quality. The rest of the breakfast was standard fare like bagels, sausage, jelly, butter, and similar basics. It was acceptable for a complimentary breakfast, but not memorable. In the end, this hotel has a lot going for it: a good rate, a clean and modern property, free parking, and a convenient location. If I were rating only the room and the property itself, I would probably score it higher. But because service and attention to detail matter so much to me, the inconsistency in staff professionalism brought the overall experience down. I had some excellent interactions and some disappointing ones, so I'm left feeling that this hotel has potential but needs more consistent customer service and better staff training.