Recently stayed here for a work trip. The customer service here is great. The front desk person was…read moreable to accommodate me having a room on the first floor due to foot injury. They are in the process of renovating the hotel rooms so there was a strong smell of paint in my hotel room, which I didn't like. The continental breakfast was pretty good. They're also located right by the highway for easy access.

The hotel need to be more organized specifically in the breakfast area and many entrances are not…read moreworking so you always have to come in the front entrance, the make a little uncomfortable if you are parking a little far. Breakfast is not good variety, always the same each day and eggs need to be more cook.

The room stunk of cleaner, check in, which is at 3PM but I arrived at 3:45- 4PM, was chaotic and…read morelong with the front desk person calling the cleaning staff several times to ask if the room I chose as a Hilton Honors member was ready, but it wasn't and in the middle of the desk clerk trying to figure out where my reservation was, a man (customer) walked right up asking for the clerk to change out a $20 for him. Luckily, she told him he'd have to wait a minute. Finally, the clerk asked me if another room would be OK and I said it would be. Once I got to my room there was cleaning staff in the hall way and several carts. I go into my stinking to the high heavens room and within 10 minutes, someone from cleaning was briskly knocking and announcing "HOUSEKEEPING!" Then attempted to open the door, but I had the stop on, so I opened the door and I still don't know why they knocked. I asked her if the room was clean and I didn't get an answer. I went out, then came back around 9PM, apparently there are free cookies, I didn't know about until I was leaving the next day and then it was just too late. And I want to mention, every single Hilton brand hotel I have stayed in gave me water bottles as an honors member, I didn't get them at this location. The next day was check out and I'm glad it was only one night. I got up early and was the first one down for breakfast. Unfortunately, the eggs had hair in them and everything else tasted off. at least they had fresh bananas. This hotel overall was a disappointment.

Room was clean. Very disappointed in the management. While I understood when I booked my…read morereservation that I wouldn't be able to cancel, due to a family emergency, I had to cut my stay by a day. Since I was to return to the area two weeks later, I asked if the day could be transferred to the next visit. I was given a phone number to call, since they couldn't make that decision. I called the number and after being put on hold, was told that the manager of the hotel was not agreeable to doing that for us. So why give us the number to call? Disingenuous. Wasn't asking for a refund, just a credit toward another stay. They lost a customer.

Friendly, efficient and accomidating. Always nice to reserve…read morea room when I'm in the neighborhood. They also do business meetings and rent party rooms for a holiday event.

No A/C, No Shower, No response to telephone complaint - $ 195 rip off…read more A/C set at 74 degrees - no lower. Shower handle broken No hot water or the ability to turn off. Telephone call response was to call back later when manager present.

Stayed here for 2 nights when I attended a family wedding. The staff at the front desk were…read morefriendly and helpful. I did not have to wait on a long line.(I did check in online but still had to check in at the desk to get a room key.) My room was huge, clean, with comfortable beds and lots of storage space as well as a roomy kitchen. I had requested non feather pillows on the app and they were on the beds as I had hoped! There was a cute free breakfast every day. The area was always kept clean. The gym is lovely with plenty of up to date equipment. Oh... and you can stream HBO for free!! Can't wait to return.

This was a great hotel. Clean. Quiet. Nice rooms. My only complaint about the room is that the…read moresuite has just a curtain between the living space and beds. A door would be preferred. The breakfast buffet was excellent! Every day they had different dishes. Great variety. There were plenty of options for people who don't eat pork and even for vegetarians. Usually the only protein is eggs. But they also had chicken sausage, vegetarian sausage, and a yogurt bar. Of course there was the usual continental breakfast fare: waffle maker, assorted cereals, assorted breads (bagels, muffins, etc), fruit, and juices. Although there are some empty spaces at this minute I snapped some of my pictures, when one thing ran out they were quick to replenish it. And they made sure to keep food stocked until the end of breakfast (sometimes buffets start emptying things out well before closing time). This was definitely appreciated by those who came a few minutes before 10! The space for dining is a bit small. Every day except one, it was very crowded. But they do provide trays so you can take the food to your room, which I did each day. Having trays was awesome--such a small thing but made a big difference! They also have a hot drink area available all day: coffee, hot chocolate, and tea (although the flavors are basic).

Been to quality 5-star hotels around the world, but there's something to be said of charming bed…read moreand breakfasts in picturesque places such as Greenwood Lake. I stayed here because I wanted to be away from the masses and crowds, and the Waterstone Inn fit the bill perfectly. The inn is literally across from the lake, so makes for a perfect summer or weekend getaway. The inn provides kayaks and canoes free of charge to go out on the lake. I communicated with Maureen before my stay and she was very quick to answer any questions. She was an absolute delight to converse with throughout my stay. She mentioned they weren't sure if they'd reopen after 2020, but they invested more money into the property and made some renovations to make the place more comfortable for guests, despite being an older property. All rooms/suites have a private bathroom and locks for privacy. I stayed in the spacious Bradford Suite on the 3rd floor, but all the rooms they offered seemed equally delightful to stay in when I took a peek. The place is so small and cozy that I didn't encounter any other guests except during breakfast hours (I think only one other room was occupied mid-week). Breakfast is included and is delicious...the food is freshly made to order. There are plenty of places to sit for breakfast whether it be a couch in the lounge, the window-side tables with lake views, or the front porch. The nautical and lake themes throughout the property were very well thought out and tasteful to give you a "getting away" type of feel. The porch area is welcoming and the perfect place where you can enjoy spectacular views of the action on the lake. The property has a parking lot on property directly adjacent to the inn which always felt safe and secure. The town of Greenwood Lake on the NJ/NY border is very cute, and was the filming location of a lesser known recent movie starring Morgan Freeman called the Magic of Belle Isle. All staff I encountered were amazingly welcoming, so I wouldn't hesitate to run as small businesses like these deserve to be supported.

My husband and I stayed at the Waterstone Inn in Greenwood Lake, New York this past weekend. This…read morebed and breakfast is awesome! We are travelers and this is one of the best accommodations we have every lodged. From the moment we arrived until the moment we checked out; the experience was A-1. The rooms are cozy, spacious, and equipped with all the amenities that you need. Our room, the Montclair was full of windows, and we had a full view of the lake. The homemade breakfasts were so savory and yummy and let me not forget to mention the unlimited coffee, tea and lemonade that was provided throughout the entire stay. The location is close to many restaurants, shops, and the beach. We had fun kayaking out on the lake. Kayaks and canoes are available on the premises at no additional cost. This was our first time staying in Greenwood Lake and we simply loved it. Our stay at the Waterstone Inn added to our amazing weekend getaway full of everlasting memories. A big shout out and thank you to Dennis, Maureen, Tara, and Christine for your exceptional hospitality and making us feel at home and we look forward to a return visit! Thank you! Yvonne and Nicholas

Great hotel for visiting the area or FDU. Very clean hotel close to the highway. There is not much…read morein the immediate surroundings except a residential neighborhood. Nice restaurant, bar and full service Starbucks

This place has become my go-to hotel whenever I am visiting NJ/NY. The location is super…read moreconvenient--right off major highways, close to Korean Town, and with a bus stop right next to the property that takes you straight into NYC. It makes getting around really easy whether I'm heading into the city or staying local. The hotel itself is consistently comfortable and reliable. The rooms are very spacious, clean, and well maintained, and the staff is always professional and welcoming. My most recent stay was extra special because the hotel was hosting the Korean soccer team--such a fun and unique experience to see them up close! One thing that could be improved is responsiveness to service calls. I often find myself having to go down to get assistance instead of being able to reach someone directly by phone. Overall, this is my trusted spot whenever I'm in the area, a solid choice for convenience, comfort, and location :)

From the moment I stepped into the lobby to the time I opened my room, this older /aged hotel is…read morenot like the other Hyatt hotels I have stayed, but it wasn't that bad either. I paid $170 including taxes and fees for the first night and had enough points for the next 2 night, so it was a great deal for us for 3 nights. The room itself was good. Bed was comfortable, and the bathroom appears clean. TV worked well, and highway noise wasn't too bad. Breakfast, which included for all guest, was better than the traditional continental breakfast. Plenty of juices, cereal choices, bread and bagels, and hot food items. Without this offer, I think this hotel would be a C in my book. Overall, I would grade and give this hotel a B-. Have a great night!

I had an OK experience at this Hyatt Place hotel. They have online check-in to expedite the…read morecheck-in process, however, checking in was anything but seamless. Despite letting the front desk know I had already checked in and was charged for the night, including the incidental fee, I was still met with intrusive questions and was prompted multiple times I would have the standard incidental fee added. Confident these fees already showed up as transactions on my credit card, I asked the front desk to check their database and of course, the fees had already been assessed. I didn't make it a big deal, however, online check-in exists for a reason; to minimize such interactions by simply showing your photo ID, which I did. The quality of my guest room was not commensurate to the newly renovated hotel which is advertised online. The bathroom was dated. My toilet had a malfunctioning ballcock that restricted water flow, and had it not been for my handyman skills, this could have easily turned into me having to switch rooms which wasn't an option for me. It was late, the front desk was checking in other guests when I left the lobby, and it simply wasn't worth the engagement. The sofa also had ripped upholstery and its attached bed was worn. But for what it's worth, the night's stay served its purpose. I did appreciate the onsite parking. Overall an OK experience and I will visit again when in the area.

This hotel needs a complete renovation. They need to clean the carpets. The halls were very smelly…read more The security doors were broken and propped open, which made me feel extremely unsafe. The breakfast food was nasty and greasy on the third day but on the first and second, it was a little better. If they are not going to fix the side security doors, then they should hire a security guard. The Fitness room door was also broken. The wallpaper in my room was peeling off, had tons of air bubbles, and even patches where there were holes in the wall. The housekeeper left my ice bucket filled with water and did not replace the plastic bag to get more ice on my second and third day. This was not such a great experience. I have to find a better hotel for my next visit next month.

I've been staying here for years and never a bad experience. I understand they're under new…read moreownership but you can't tell. Same great service, same great rooms same convenient location. Very clean, always someone cleaning. It seems like whenever I stay here it's just been refreshed. Highly recommended.

George continues to amaze us. Each room is unique and beautiful. The service is amazing g too…read more They pay attention to every detail imaginable. I have more photos to show!

The George! What a memorable experience in understated elegance. Located in Montclair, NJ, just…read moreoutside NYC, the decor in this boutique hotel is sort of 'artsy Ralph Lauren'--classic plaids mixed with modern art and sparkly modern accent pieces. Each detail has been considered and seemed intended to delight: from the whimsical portraits of famous Georges in the lobby, to the selection of French pastries and cheeses at breakfast, and the Dyson hairdryers in the guest rooms. There were fun surprises at every turn. Where else can you eat a yogurt parfait in an adorable Emma Bridgewater French pedestal bowl under a large portrait of AOC? As someone who is a big fan of sweets, I was just tickled by the sight of the colorful selection of candy in the "secret" candy closet (which although perhaps is a poorly kept secret, was a surprise to me!), as well as the Häagen-Dazs bars in the ice cream freezer. We stayed in the Harry room which was just off the library and featured a cleverly curated collage of framed photos of famous Harrys--Harry Houdini, Harriet Tubman, Debbie Harry, and some less easily identifiable Harrys, which generated conversation (was Buddy Holly's name Harry?). I understand each of the rooms is decorated similarly, each with a different name. We enjoyed tea and cake in the library at tea time. The George offers a complimentary wine service every evening with several selections of wine as well. What an experience--a solid five stars--I hope to return soon.