Nice lobby. One of the first things I noticed about this hotel. Good service. It was easy to check in. Staff was friendly. Elevator was a classic with push buttons that I haven't seen in an elevator in years. The hallway to our hotel room was nice and clean The room had two double beds and was clean. They even had an easy clean TV remote for the TV set. Slim LCD TV, Telemax Hotel phone system and the bathroom clean. Wifi is a bit of a challenge. You always have to log in if you are not using the internet after so many hours. The restaurant at the end of the hallway in the hotel was a bit pricey. More on that in my next review. I like the Best Western Chain and this location hasn't let me down. The hotel is much more cheery than when you drive downtown on a cold winters dreary day in Trail. read more

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To the location, I give 4 stars. To Aaron, he deserves a solid 5 star rating!! I called in and not only did he do his job by working to make sure I was aware of all that was available, but he provided me with information above and beyond! He instantly earned my trust, and made the entire time we were there enjoyable by providing suggestions to what was around for a family of weary travelers. The location itself looks a little old and dated on the outside, which made me second guess the help I received over the phone from Aaron, but I knew he had my back, and when I walked in I instantly felt that the stay was going to be alright. It met our expectations, the rooms were clean, and breakfast was there for us as well. Thanks for an enjoyable stay, its employees line Aaron that will keep people returning! read more

Twice I notified the hotel that I'd not yet received my confirmation email. Twice they were unable to send one, though my email account was working fine. When I arrived, my reservation could not be found under my name. It was under a name I didn't even know. The hotel clerk that day seemed not all that friendly. The hotel clerks the other day, on the other hand, were. So was the person supervising the breakfast room. The lobby carpet was somewhat dirty. The room, though clean, looked fairly used and not updated. In spite of our room being away from the road, we could here the sounds of trucks as they passed by. The hotel is modern. Lots of parking at the hotel site when we were there. The cost of the room was $173.00 including tax for one night. Highly over-priced. read more

The blankets were as scratchy as paper. I felt like I was sleeping under giant napkins. The pillows were so squishy I woke up with a giant kink in my neck. And the free breakfast gave me and my boyfriend the runs. I have no idea why this hotel was $260 for one single night. There's not even a pool. Oh and no fans in the bathrooms either. The floors are thin and I won't up at 6 in the morning to people walking above us all morning. If you're thinking of staying at this hotel, do yourself a favor, and just don't. read more

Plus side: Super comfortable beds, quiet rooms make for a good sleep Large flat screen TV mounted on the wall, easy to watch from bed Old building built in the early '60s. It's been extensively remodelled and is very comfortable. On the down side: Expensive breakfast in the restaurant No fan in the bathroom in the guest rooms Summary; I'd stay here again in a heartbeat. read more

Very professional service, and the free breakfast spread was downright impressive. Very comfortable beds and quiet rooms. Centrally located in downtown Trail, which was perfect for my attendance at a recent high school reunion. One irritant was that on 2 of the 3 nights I stayed at this hotel, my air conditioning unit simply quit in the middle of the night. Both nights I awoke at 4am in a pool of sweat (the thermostat read 84 degrees). Staff eventually fixed the problem, but had an annoyingly casual attitude about the whole episode. read more

Recognizing where you are. This hotel does the job. Vastly better than most Best Western's, which to be honest are fairly crappy for the most part. It's clean, has good food (relative to options in the town), and provides a great night's sleep. Can't complain about much. No 5, because it didn't wow me, that's all, at $160 a night it also wasn't cheap for what you get. read more

The hotel was very clean and modern. The check in was very fast and the room was really clean. The beds were very comfy! The continental breakfast was delicious and had a exclusive feeling due to the interior of the building. If we come again we certainly would stay again in the Best Western Osoyoos! read more

I was quite surprised by this little Hotel in Trail,BC . Clean and comfortable and quiet rooms. Located very close to the downtown area. There is a restaurant/Bar in the Hotel. Menu is quite limited. They don't have chicken wings for instance. Beer is kind of pricey. The ambiance was nice though. Made for a comfortable stay while there. read more

Hotel amenities were adequate. Breakfast buffet was marginal. Meat products were colourless and not very tasty. We would stay here again but only if the attitude of the hotel security guard changes. He was very abrupt when he did not need to be. Met our bus with a preconceived notion of what we would be like. Extremely condescending and rude. He did not make us feel welcome. read more