A few firsts of 2008... Chicago, Thanksgiving in the snow,…read moreand a first at a bed and breakfast. 2 years later I still reminisce. I regret forgetting the owner's name but he really was the most pleasant and hospitable person. My favorite part of the mansion was a quiet comfy library nook that had a hanging decorative wreath made of artfully interwoven branches and lights. It spread across the ceiling and added warmth to their hospitality. I wouldn't hesitate to board here once more.

A very interesting bed and breakfast. Being from the west coast, I wasn't expecting a giant house…read morequite like this. Filled with antiques, it's a really quite extravagant inside and out. The owner Steve was very friendly, and prepared a great breakfast for us. Afterwards, he sat around and talked about the history of both the house and the city of Dundee. The bed was comfortable, and we were in the biggest suite, so we had a HUGE tub in our room. It definitely is a place to consider if you're traveling through this part of the country!

Had a great stay. Clean and has all the basic amenities. Ravi at the front desk went above and…read morebeyond and helped us with some dishwasher liquid to clean some baby bottles. The staff here is super friendly and helpful and made the stay great!

We went to our friends wedding and came back to our room, and a mans shoes were in my room!!!!!!!…read moreDid you give someone my key !????????????? Or did your staff even bother to clean the room before we got there !!!??? I called down to the front desk staff and Michelle said that it was probably from the previous guest ...... WhAt the heck do you mean from the previous guest??!!! As a woman, that did not make me feel Comfortable sleeping in a hotel room where some random mans shoes are in it !!!!!! She did absolutely nothing to make me feel better . The staff didn't even come to get the shoes. Terrible customer service. And then they said they couldn't do anything about it because I booked My reservation Through Expedia ....terrible .

I just wanted to express how amazing gray was. I'm not sure if I'm spelling his name correctly.. he…read moremost definitely went well out of his way well after my stay and I really appreciate him for that as for the hotel absolutely zero complaints. I am sending this review so late because this gentleman helped me out a month after I checked out helping me resolve an issue.

Where to start. well first off we called this hotel to book a room and told them that we would be…read morehaving a birthday party there for our child. We had done this for past birthdays and never had any problems. We didn't think this would be an issue since No one told us otherwise. So we plan out this whole thing, order pizza for the kids, party bags the whole ordeal. The party is underway. Kids are having fun in the pool ect ect it's a kids bday party so for sure it's loud and rambunctious but nothing out of line. They tell us we can't have food in the outside area by the pool which we had done in the past without any problem. no big deal that's their rules but then no one expected what was about to happen. The hotel manager then tells us that we have to leave and evacuate the premises. They then proceed to call the police. Mass confusion, upset children, tears all over the place and to make matters worse. These 2 lowlife managers proceeded to laugh about it making mocking comments thinking no one was listening. We heard you. To the GM that looked like Lord Farquaad. Thanks for ruining a kids birthday. March on Napoleon! PS. Nice sportcoat dork. Overall, Horrible experience. This Holiday Inn is a nice hotel but the management is terrible Maybe you should inform your staff to let people know in advance that you can't have a birthday party there. We could have saved ourselves the time,money and trouble that this caused.

Had a great experience, very friendly service, easy check in and out. The hotel smells amazing,…read morevery clean, the room was VERY nice. My only issue was the shower head kept falling off the holder. But other than that, loved everything. Would come back.

Was in town for my kiddos bball tourney and this hotel was an ideal location. However, I would…read morenever stay here again for a few reasons. Firstly, I had Mede my reservation weeks in advance and when I arrived the room hadn't been cleaned, so they told me to leave for an hour and come back. Secondly, no one came to change towels or linens, during our entire stay. We had to call the desk and go get linens and towels. More importantly, there's only one elevator and it AND the ice machine were out of order. Plus the bottom back door has suspicious activity literally all times of the night. Definitely wouldn't have kids here. The pool is okay, but closes at 10. The customer service is pretty trash, plus they double charged me. I'd steer clear as there are definitely better options in the area.

My mother and I went to the Sonesta Select Chicago Elgin West Dundee which is where my brother has…read morea block of rooms for his wedding. We went to see if there was an area where we could host a party for family that was coming to stay at the hotel for the wedding. The person that we talked to was bright and cheery. She showed us the meeting room and areas where we could meet. She provided us information and answered all of the questions that we had. The meeting room and common areas that we were shown were very nice, kept clean and were well-maintained. The prices were in line with meeting spaces at other hotels I've been at. I highly recommend Sonesta Select Chicago Elgin West Dundee!

We stayed here as part of a wedding block. The reservation process online was easy and we had no…read moreissue getting the room type we wanted. When we arrived at the hotel, there was a line backed up into the lobby because the check-in process was taking so long. There were two staff members working and while it wasn't clear what the issue was - computer lag, lack of urgency, etc. - the process was weirdly slow. There were several weddings staying at this property on the same night and people were getting antsy in line because they needed to get to venues. It appeared there was a shuttle running to the venue; we chose to drive ourselves and avoid some of that hassle. The room itself was fine. It's not updated but it was comfortable enough for our one-night stay. Every outlet in our room was loose except for those right next to the sink, meaning nothing we plugged in worked. Again, not a huge deal for one night but I'm glad we didn't need anything charged beyond our phones. The hotel was also a little loud, probably in part due to the multiple wedding blocks. We could hear the people above us well into the night. I left a dress behind in the closet and went back to get it a few days later. Staff were helpful in that process, including the woman who answered the phone when I called to verify the dress was there.

The room was great! Every staff member we encountered was very friendly. $15.00 for parking was…read moreodd, given the location. But the room was inexpensive, so it worked out.

I have been staying at this property for the past 20 years--initially for business and, more…read morerecently, to visit family. Before addressing the areas that need improvement, I want to recognize the property's greatest asset: its staff. Cherry at the front desk is consistently cheerful and welcoming. She is always quick to address any needs and, unlike at many Marriott properties, she consistently acknowledges and appreciates our loyalty and status. She is among the very best front desk associates I have encountered. Marilu in the M Club is another exceptional employee. She works long hours, always has a smile on her face, and goes out of her way to ensure guests are taken care of. I cannot recall another M Club associate at any Marriott property who works as hard as she does. As a result, the food and beverages are always replenished promptly, and the lounge remains spotless. Last, but certainly not least, is Rosario from housekeeping. She seems to be constantly working, yet always takes the time to ask if everything is satisfactory or if we need anything, all with a genuine smile. Her dedication and professionalism are truly appreciated. Unfortunately, beyond the exceptional staff, the Chicago Marriott Northwest has continued to decline with each visit. Although the renovation gives the property a positive first impression, I encountered numerous maintenance and operational issues during my stay that fell well below Marriott standards. In my room, one of the windows leaked during a rainstorm, and the shower door would not close completely, requiring me to wedge a towel against it to prevent water from escaping. The ice machine on the sixth floor was out of service for my entire stay, and it appeared that only one elevator was operating most of the time. The M Club also had several shortcomings. The coffee machine was out of order throughout my stay, and although the lounge is advertised as being open 24 hours a day, there were no snacks or beverages available outside of the hours when Marilu was working. Finally, charging $15 per day for parking in what is essentially an open parking lot is difficult to justify. I have paid the same amount to park in secure Marriott garages located in downtown areas. Unfortunately, these recurring issues create the impression that management is more focused on generating additional revenue than on maintaining the level of quality and guest experience that Marriott guests have come to expect. I sincerely hope management recognizes the value of employees like Cherry, Marilu, and Rosario and does everything possible to retain them. They are the reason guests continue to return despite the property's shortcomings. As a Lifetime Titanium member, I will most likely look elsewhere for future stays.

The location has access to freeway within minutes…read more Upon arrival the staff was kind and helpful. It has free coffee and free laundry area. Same area as coffee are a few snacks to purchase as well as some toiletries. Our room was great! It had a full refrigerator, stove top burners, microwave, dishwasher, toaster, individual coffee pot, and all the main items you would need for a kitchen. It also had a laundry basket, a large closet, iron and iron board. The bathroom had toiletries needed so I didn't need to use any of mine. We took coffee to go on an early road trip and that make the stay even better. Would love to go back and maybe stay a little bit longer. Only wish would be a bigger TV! We didn't have time for any addtional amenities due to time constraints. I would recommend this off the path stay. We loved it

Perfectly fine stay, no problems, although more basic than my typical Marriott stays. Bed was…read morecomfortable, shower was warm with nice water pressure. Front desk person was pleasant helpful. I appreciated having a kitchenette with a proper fridge, dishes, and utensils. Nice temp control in the room. No pool and the fitness center was closed for repairs, so I just ate my take-out and went to sleep. Free parking was nice, too.

If you're looking for a clean, modern Holiday Inn Express you will not be disappointed with this…read morelocation! I admit, I spend 200-300 nights a year with Hilton brands. We needed a hotel for a few nights as we needed to rest up after making a drive from the East Coast. I looked online and found IHG had the best priced hotels in the area. Given I normally am a Hilton Diamond loyalist, it felt like cheating on a spouse! It was exciting. This location is right off Route 59. There is the Marriott and all the local shops and restaurants, as well as "The Arboretum". The location can't be beat, with plenty of places to eat, shop, and grab a drink. Additionally, there is a flagship size Cabela's store and a moderate-large sized arena where concerts and events are hosted. The hotel is clean and welcoming upon arrival. The front desk was smooth and efficient and happily accommodated our request for a high floor. We checked in very late at night, so it was nice to have access to a small snack/convenience "store" on site. They had a solid selection of beverages, snacks, candy, chips, frozen meals, medications, and toiletries. The items are all reasonably priced, it's nice they don't take advantage in this area like many hotels tend to do. Our room was clean, fresh, modern, and inviting. We booked the standard double-queen room. The beds were plush and the linens were fresh and crisp. No visible stains or stray hairs to be found. The room offers a nice sized, wall mounted TV which can be easily viewed from both beds. There is an area for luggage, a wardrobe, a small dresser under the TV, and a work area with a desk chair. Everything in the room was clean and functional. We especially liked the LED lighting that runs along the top of the TV "wall" and along the top of both beds. Additionally, there were plenty of outlets built into the furniture and all of them worked without issue. If you travel with multiple devices like I do, you'll appreciate this! Our beds were incredibly comfortable. Pillows were plush and provided a perfect night's sleep. The cleaning crew is thorough and takes pride in the upkeep of this location. They do offer complimentary parking on site. There are several handicap accessible spots and an elevator on-site. Additionally, they do offer complimentary hot breakfast. They offer omelets, scrambled eggs, proteins, yogurt, cereal, etc. I can personally attest the breakfast IS worth waking up for! Given I am close by when I am in IL, I will not hesitate to stop in here during my next cross-country road trip! The location is modern, clean, comfy, and cozy. Staff and management are friendly and efficient. They truly accommodate the guest. I'd highly recommend this property to friends and family. It's a great property that is clean and well maintained. The price is also very reasonable, in my opinion. One of the nicest Holiday Inn Express locations I've stayed in.

I had a pleasant stay here when I was in town for a conference earlier this month…read more I thought their free breakfast offering had good variety, and I was able to find something to enjoy each morning. The room I was in was nice and spacious, and I appreciated the desk so that I could get some work done. WiFi was pretty mediocre though, offering about 8mbps up and down. I was initially excited to see an RI45 Network port on the wall, but I quickly discovered that it wasn't connected. However their was an active line run to the TV, so as long as I was fine without internet features there I was able to connect that cable to my laptop and get 80mbps speeds which was a nice step up. Overall the staff were very friendly, the hotel was kept nice and clean, and the amenities felt modern. I would definitely recommend this location. It felt like a good value for the price!

Everything. Real breakfast-was great. Rooms were clean. Shower was hot. Did not get to the pool…read more I was informed it was still to cold. My only complaint would be no hot tub. Could be zoning or insurance regulations. Otherwise a 4.5 out of 5 Also. It's a bit tucked away so the GPS doesn't know where it's going. Oh well Great spot. Good price. *great* breakfast

This was the worse experience I've ever had this lady was raciest from the time she look at my son…read morein law . If you're not white I wouldn't go here. She was so rude from the time we check in till the time she called the cops on us saying we went to our car to many time we had 4 kids with us if course we had to go to the car she made the cops tell us to leave cause she got called out. It's sad the kids had to experience this at a hotel where we go once a month for them to swim.

Needs an Update !!…read more I stayed at this location for a business trip in the area. My customer recommended the hotel as they had a special rate for this location. I have stayed in a few Country Inn and Suites over the years and one thing about this chain of hotels is that it lacks consistency from location to location. This location is conveniently located just off the highway and close to shops and restaurants. The hotel itself is dated and in need of a reno, see my pictures and you'll know what I mean. The staff are great and very helpful, the complimentary breakfast has good choices and the food is fresh. The hotel has a pool which I guess is its main attraction and a small gym with ageing cardio machines and a universal gym with pieces missing. The rooms are dated with older styled furniture. There are no USB outlets to charge your devices. There are a few outlets in the room, some inconveniently located and overflowing with other electrical devices plugged in. The furniture is comfortable but dated. The bathroom was clean and my bed was comfortable as well. I noticed some damage to the doors, a bad patch job on the ceiling and stains on the carpet. All in all, there are many more modern hotels in the area but for one night this hotel was priced right.

This hotel was scary! I checked in later in the evening to be given a first floor room, door latch…read morewas broken, windows were open and very difficult to close, room faced the back of the hotel. Seemed like the perfect set up to abduct a solo female traveler. I immediately went back to the front and asked for a different room. I moved upstairs only to get a room that smelled like weed. Many of the door in the hallway were propped open, once again it was late and this seemed really sketchy. I slept ok and the next morning I went to breakfast which was less than minimal, but at least I got to see other people staying there and they looked like moral folks. This gave me a little assurance I'd be ok but still. The hotel is right by the freeway which was nice but super load - racing motorcycles all night. The room was the pits! Dirty floor, dirty walls, overflew he'd linens that were still discolored. The toilet seat was cracked and counter tops discolored. I would have left but the other hotels in the area were booked. After a couple nights rooms opened up at nearby hotels and I relocated as fast as I possibly could. Also, the computer system was broken so they took my card in a back room to run it - now I'm going to get a new card because lord knows what they did with my number. Don't stay here - ever!