I stayed at this hotel for 5 days. This was my secound stay in two years. The room was clean and comfortable. The hotel web site stated complimentary breakfast. This is not the case. Food is for purchase. There was no breakfast provided for the hotel guests. Also my room did not have a microwave as listed nore was there no iron to press my clothes. I requested an iron from the front desk, and they assured me one would be brought to my room. I never received the iron. Had to go to meetings looking wrinkled. It is the little things that make our experiences. I will choose a differnt hotel for my next visit. read more

I am recommending LOUDLY to stay away from this hotel at all costs! I never write reviews and especially not bad ones, however..... As I arrived at midnight before starting my work week everything was fine. I was tired and went right to sleep in what seemed to be a clean room. The next morning I woke up and went to use the restroom for the first time since entering my hotel. I lifted the lid to find TWO used CONDOMS floating in my toilet!!!!!!!!! I flushed them and later told the manager about the situation and although they did apologize they have not given me any kind of compensation for the nasty condoms I found. On another note I also use the shuttle service to get to my place of work. I have continually been late to work due to them not being ready to take me on time. I have also taken photos of the condition of the shuttle. it is rusted out and the panel on which you step to enter and exit the shuttle is broken and rusted meaning that any person who puts pressure on the step will either fall or break the step completely. I am never staying here again and I have recommended to the company to inform all talent and employees to stay elsewhere from now on. Thankfully they did follow through and this hotel will be loosing a lot of its business!!!!!!!!!!! Bye Bye NASTY! read more

So, I stayed here for about 3 months for work and was pretty impressed. Not so much with the accommodations but most of the staff should really be noticed here. I am serious! Iam Platinum Elite with Marriott and have stayed at thousands of their properties around the world. These staff members should be educating other Marriott staff around the country on customer service, with the exception of the lady who works the breakfast bar in the morning she was rather rude. It started off rough the first week but after that I was 110% satisfied. I had other options such as H.I. next door, H.I. in Crystal Lake, Spring Hill right behind the Courtyard, HIE in Lake in the HIlls area, etc...I would not have changed a thing. I was always greeted by name, and Platinum status, always upgraded, and really felt like home while staying there. Even though the rooms could use a little updating (and could use mini fridges in each one - instead of having to call and ask for 1) I would HIGHLY recommend staying here while in the West Dundee/Elgin area. I would like to thank everyone at this property for a enjoyable 3 months! read more

As a frequent business traveler and as one who prefers Marriott properties, I can not recommend this location. While the staff is friendly, I was not notified about issues with the internet upon check in. The water has an awful smell to it (never attempted to drink it), there was no refrigerator if the room (pretty standard for a Courtyard) and the location is not that great. If I come back to this area, I will not be staying at this property again. read more

Came here for a one day work training and was so impressed. The lobby and lower level is modern and new. The A/V system they set up worked for my laptop and it was easy to get going. I can't attest to the room quality, but there is Starbucks available for purchase downstairs. Nice place tucked away in West Dundee. read more

My review is long overdue for this place. We booked our wedding block for our friends & family that were coming in from out of town and this place was very accommodating. Katrice was who I worked with during the communication process leading up to the wedding. We were referred to this hotel by The Haight where we had our reception at. What was awesome was the shuttle service the Marriott provided for our guests to the reception and back so everyone got back safely. I made guests my own welcome bags that I asked the staff to give to my guests as they arrived and they were happy to do this. The hotel also since we met the wedding block quota gave a goodie bag as well and they even hosted us a complimentary breakfast the morning after the wedding too. The room was nice that we got for free because of us having the amount of rooms booked under our wedding party name. They have an open lounge area which was nice when the reception was over we all met in the lounge area had a slice of pizza before bed & just hung out with friends & family. It was nice and the staff were very friendly & helpful. This was a great experience all around. read more

We recently held an event in Elgin, with a lot of out-of-town guests flying in, so we got a block of rooms at the Courtyard Marriott. They were *great* to work with! They were incredibly accommodating - providing handicapped-accessible rooms, blocking guests near each other, storing event items for us, providing a shuttle to the event and more. I can't say enough good things about the team here, led by Lindsay R. The rooms and suites themselves were great: lots of light, very clean, plenty of space and comfortable beds. The rates for the block were reasonable, and they included breakfast and access to the hotel pool and fitness room - which the guests took advantage of. We all had a great long weekend at this hotel and would definitely recommend it! read more

We reserved a block at the Courtyard Chicago Elgin/West Dundee for our wedding last weekend. Prices were competitive and we were able to book over 30 rooms. The hotel staff was incredibly friendly and helpful. They handed out our welcome bags to our guests and displayed our shuttle information and also displayed their own welcome message to our guests. The shuttles were awesome making multiple runs to ensure no guest was left behind (to or from the wedding). We came back from the reception with leftover food and the staff allowed us to store our pans in their cooler overnight. We love that they have a bar and lounge area that we could hang out in after the reception for those who were not ready to go directly to their rooms. We had a bottle of sparkling wine and chocolate covered strawberries waiting for us in our room when we retired for the night. read more

It all started with the reservation. Their system double booked me and I had to cancel and modify one. That was the beginning of the end. There was a 3pm check-in time and we arrived at 3:30 and still had to wait for a room to be cleaned. The keys they initially gave us didn't work, so an additional trip to the desk was necessary. We were given an ADA room (not requested). The sink was outside of the rest of the restroom which was very unusual and made for a difficult stay. One of our windows was completely steamed up. I was charged twice for a bottle of wine at the marketplace, and it was also triple charged onto the final invoice. Checking out I never received eye contact, even when I disputed charges which were erroneous. They told me that there was a hold on the room, taxes and fees, and that all would drop off my account. If it wasn't for the family wedding I wouldn't have picked this place, and I definitely won't be back. read more

Several of our family and friends stayed at this hotel over the weekend for a wedding. While the hotel was nice, I was surprised there was no fridge in the room considering price. The only reason I am leaving this hotel one star is because of the treatment our family members received. I guess - when my boyfriends parents called to request a specific room and they said 'sure, no problem' and when they checked in they were told it was not available - should have been the first sign that there was going to be problems over the weekend. We were staying there the same time a group of kids playing in a basketball tournament were also staying there. All night long we would hear these kids running up and down the halls, stairwells, knocking on our doors and constantly going up and down the elevator where it often took a group of about 7 of us 3-4 trips to get to the ground floor. No one did anything about any of this. The worst part of this is that the majority of the time the parents weren't even watching the kids. We rode the elevator with 4 kids that said their parents left them there and went to a restaurant; later coincidentally, we rode the elevator down with about 5 adults. When one of us mentioned the kids we met earlier that were unsupervised, they responded with 'oh, those were our kids.' This lasted from Friday to Saturday night, nothing was done about it, from what we could tell, at least. The part that was the most frustrating was, considering what was described above, was that the following Sunday night when we got back to the hotel from the wedding reception, we weren't there maybe 10 to 15 minutes and my boyfriend's parents received a call asking them to turn the tv down, that they had received a complaint. Their tv was not on. We were in the room right beside them. They had just got in. They told them this - and the employee stated 'oh, well I'll let the reporting source know.' After a few minutes later they called again, and asked them to keep it down. We were all sitting in their room talking. We were not talking loudly. We were all sitting together and had just ordered pizza. About 10 minutes later a security guard knocked on the door and told us to keep it down. My boyfriends sister-in-law answered the door and told him we were just eating pizza. He said we needed to keep it down and she explained to him, we are just sitting here eating pizza, how loud could be?' And he said again 'well, just keep it down' and said we needed to close our door. The u-bolt was pushed out to hold the door slightly open so other family could come in if they came up from the other floors. So we closed the door. The security guard was pacing the halls for a while as if we were creating trouble. It was both embarrassing and somewhat intimidating. My boyfriend was riding on the elevator with the same security guard and he was holding some little box that was making a weird noise. He asked the guard what it was and he told him he found it on our door. I was in the room at this time and there was NOTHING on our door. He asked him what the room # was that he got it off of and the guard would not answer him. Which sounds pretty suspicious to me. When you spend nearly $300 or more to stay for a weekend you don't expect to be harassed or policed the whole time, especially when there is a group of at least 50 kids running wild all weekend. We felt singled out and harassed on what should have been a fun relaxing weekend. We travel to Elgin/ Rockford at least every few months to see family and we will never stay at a Marriott again. read more

We had our July wedding at The Haight a few minutes away and went with the Courtyard for our hotel block. We were thrilled with the level of support and service from Katrice, who helped make sure everything was seamless for us and our guests. Cody was such a wonderful, flexible driver who made sure us and our guests got to and from the venue safely. We are so grateful to the bartenders for serving our party after hours on the night of the wedding and helping us store our extra food so that it didn't go to waste. We couldn't be happier with the service we received and would gladly recommend them for any wedding block! read more

This is a beautiful hotel which is why I recommended it to our out of town wedding guests. The on-site staff is so very helpful. They have a big parking lot and they are close to the tollway on and off ramps so travel is easy enough and finding the location isn't difficult. Their rooms are nice, big, clean... Minus the one star not because of anything with this particular location, but when I had to work with one of their corporate employees this started getting bad. She was the only one who I could talk to about booking their really beautiful meeting room so I could organize a breakfast the day after the wedding. I could not get her to return a call for ANYTHING. I called daily and left phone messages (because she never answered). I went in to the West Dundee branch and asked the woman who was helping me there to call from her phone so that it would appear as an internal call thinking maybe she'd actually answer that, but that didn't work either. My mother called and e-mailed and neither of us could get anywhere. Finally, my mother and I drafted a letter to the customer service department which was in turn passed on to the people who were the boss of the woman who was nowhere to be found. By the time we did get a return call, we had maybe 2 days to plan the breakfast, so that didn't happen. I'm sure the bosses at Marriott would've liked the extra income and a more positive review of their business, but this Tina that we were working with blew it for them. Someone who can't return just one of 5-10 phone calls, internal calls, and e-mails certainly deserves to be let go in tough economic times such as these. read more

The staff could not have been more accommodating and courteous to our guests. They prepared gift bags with water, snacks, and information about the wedding times and location. They also provided a shuttle schedule and made multiple trips before and after the event. The rooms were clean and comfortable. Usually you pay for breakfast but for the wedding group they provided a free typical hotel breakfast in a private room - it was so nice to wish my guests a safe trip home after they had some breakfast. Everyone commented on how nice it was. Also easy on/off to I-90 for travelers. read more

We used this hotel for our wedding block. Upon arrival I noticed they had printed our wedding itinerary out and had it on display, along with shuttle times and Sunday morning breakfast. It was a nice touch, and useful for our out of town guests. Guests also received a gift bag upon checkin. We had a private toy catered breakfast on Sunday morning after our Saturday night wedding, it was a nice chance to hang out with those they stayed in the hotel. The shuttle driver was awesome. They made a run to bring the groomsmen to the venue and took us down the street to a park so we could take photos as a wedding party. This eliminated us needing to rent a party bus for a few hours. The only complaint we had was the Friday night of our rehearsal dinner. I stayed in the wedding suite with 2 of my bridesmaids. At about 11:30 pm, we had a knock on the door claiming "guest services". We didn't answer because we were half asleep and hadn't ordered anything. After 3 knocks the staff member proceeded to use a key card to open our hotel room door. The deadbolt was closed so this stopped them from entering. The staff rushed away after we announced ourselves and that we did not order anything. Hotel management claimed it was a staff member mistaking our wedding night and they were there to deliver a bottle of complimentary champagne. Either way, it was not pleasant for those of us staying in the room. We felt very uncomfortable that a staff member attempted to enter our room while we were sleeping and it made the rest of the weekend stay there uncomfortable for me. Still no call from management to confirm if that is in fact what happened, they claimed they would look into the event and update us as they learn what truly happened. read more

I stayed here two nights while I was on a business trip in Elgin. The room was clean and their fitness center was decent. I love that they had a Starbucks in the lobby. I ordered French toast for breakfast on the first morning and it was so delicious I ordered it again the second morning. Overall I enjoyed my stay and it was nice and quiet despite the fact the hotel was completely booked. The only negative was that there is a gas station in front of the building and the beeping of trucks woke me up really early in the morning. read more

Look no further than the lobby sitting area to find safety hazards. The jumbo "Jenga" set is incredibly rough and I ended up with a few splinters trying to play a game. My main issue is the glass- covered gas fireplace. It's apparently ridiculously hot as my 13 month old found out when she either fell or lunged towards it. She suffered a burns on her hand that blistered and was terribly distressed. I notified the front desk and they said they would file a complaint with corporate. They never did. I guess that shows how much they care about guest concerns and safety. read more

Clean rooms, friendly staff and very comfortable beds.

We had our wedding this past weekend and stayed at the Courtyard Marriott in Elgin. Katrice did a tremendous job helping us book our wedding block. She sent me updates so that I could check to make sure our guests were getting the wedding rate that we agreed on. She was so helpful through the entire process and especially on the day of. She made sure that we made the shuttle and that all of our guests were taken care of. Jamie and Beverly both helped so much the entire weekend. We had a lot going on, and they made sure that the wedding party and myself were comfortable and having fun. Jamie stayed until 2am to keep the drinks/food flowing for our wedding after party. After the wedding, I realized that I left a number of things at the hotel-- including my WEDDING DRESS. Beverly watched over it until I was able to pick it up. Thank you all for making the weekend flow so smoothly! Please give them all a raise =) read more