Had to come here because connecting flight to NOLA diverted to Charlotte. Chose this because it was cheap, I won't lie. Unexpected expense. At check in, told the elevator was out of order. Great! Just returned from 3 weeks in Europe so have to schlep all my suitcases up two flights via an exterior stairway. Exterior door has no lock so anybody could enter the hallways. A lot of crap outside entrance way. Room basically OK but strong chemical Odor. A/c LOUD. my flight was too early to experience the breakfast. I will say the bathroom had nice toiletries. Crummy neighborhood but if you so stay here, eat at McCoy's BBQ nearby. Good stuff. read more

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Never extend your stay after reserving with a 3rd Party I got a family emergency and had to sleep there for a couple days and seemed like the best option at the moment but the terrible service started since the beginning which I'll explain after the extended reservation rip off: I got a decent deal through Expedia and despite the very unpleasant clerks I decided to ask for one more night and she said it will be faster without the whole check in process if I do it directly and not using Expedia and guess what: - THEY TOOK A SECOND DEPOSIT FROM MY CARD (and still haven't been reimbursed the first) - CHARGED MY DOUBLE THE PRICE PER NIGHT WITHOUT WARNING ME OF THE PRICE INCREASE If you have terrible reservation policies at least you should have people who at least warn you about it. The two clerks are cold heartless unpleasant anthropids and If Best Weather people like money they should at least put this two people in a basic costumer service training. I advise to use the rip off money to pay extra to the cleaning personnel they sure do a good job. Btw: they put me in the top Floor while the elevator is OUT OF SERVICE. read more

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My boyfriend and I are currently finishing up our stay at Best Western. I'm not one to write reviews, but I've hit my last straw. Obviously we chose this hotel because it's on the cheaper side, but there remains a certain level of expectation at any hotel. We arrive at the hotel and there is a homeless lady shuffling around inside, using the elevator. We get to our room and the toilet is dirty and the sheets have stains on them. Everything in the room seems to be crooked. The bedside outlets do not work. There is a horrifying noise coming from somewhere, either outside or the room next door- who knows, but I found myself grateful for the ridiculously loud AC fan to mitigate the other terrible noise. Final straw was the coffee machine is broken. This hotel really is just a bed and a shower. Don't expect much else. read more

After calling x3 to this location to see what type of breakfast was had...I was told each time: cheese egg omelets and sausage. My friend and I wake up to find that eggs were NOT on the menu. Strike 1! My friend and I wake morning of Sunday March 6th to blood stains on our sheets. Gross! I mention it to front desk, supervisor comes up to take a look. Her response? Gets all defensive and says "these blood stains are fresh, we would never put anybody in a room with a dirty sheet like this, ya these blood stains are fresh. Translation? Ie supervisor was pointing the finger at us. Doesn't seem like Manger is willing to do ANYTHING about it! Strike 2! Minor issues: hallway smelt like weed. Dirty elevator which had food wedged between the corners. Strike 3! Do not stay here! Staff is rude, place is unsanitary. read more

Best Western Plus Lower South End - Blood on sheets that my friend and I slept on for 2 nights and just noticed it during morning of checkout - Hotels Near Me - Charlotte, North Carolina

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Its a Best Western, there are standards and procedures for this reliable hotel chain. And for only $110/night on a Friday its really hard to complain about anything. PROS: -Friendly Staff, they even let me store my luggage. -Free airport shuttle...how nice is that? -Spacious and clean room and bathroom. -Comfy bed,Coffee Maker, Microwave And Refrigerator -Conveniently near the light rail system. -Continental Breakfast...though I was too hungover and overslept to see what it was all about. CONS: -Hotel is a little older. -Room initially smelled heavily of cleaning products...at least that's a good sign right? read more

I'm a veteran/platinum member of Best Western hotels. This place is absolutely the worst I've ever experienced by a longshot. The staff are friendly and accommodating which is the only saving grace for this property. Breakfast was standard Best Western fare -- nothing spectacular but it will get you out the door for the day. Martha in the breakfast room is a gem and took care of everyone straggling in late and stayed to make sure they still had what they wanted before shutting down operations. She knew I was traveling with my teenage son who couldn't get his act together to get to breakfast on time but she always asked about him to make sure I had a plate put together for him before she put everything away. The lobby and entry are nice but it goes downhill like a runaway freight train from there. There are holes in the furniture dirty upholstery. The other furniture is superbly tatty with worn finishes you'd like you'd expect to see at a garage sale. Every outlet in the rooms was loose and wouldn't hold a basic power brick. Then there's bed bugs to round out the fun. They've updated the bathroom sink and vanity but that's it. The old toilets are water hogs and the ancient tile grout is grubby. The wifi was an utter joke. I certainly don't have high expectations for hotel wifi in general but it was completely useless here. The fitness room was mediocre at best and very grungy. The ice machine was falling apart.  During my stay I had to call the authorities for a brewing altercation in the parking lot between hotel clients and patrons of the neighboring Burger King. I'm not one to readily phone the authorities but I had to in this case. People were going to get hurt. It was super intense. If you have the ability, avoid this property and this area in general. The location is outrageously noisy -- sirens and trains all night. It doesn't feel even remotely safe. I wasn't at all certain my rental car would be there when we emerged each morning.  Not being familiar with the area was a huge disadvantage in this case. For the quality of the room and property, this place is way overpriced. Pay a few more bucks for a better location in the Charlotte area, even if just for safety's sake. read more

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I had the pleasure of staying here this past Sunday. The Staff and the service was amazing. The bed was very comfortable. It's very close to public transportation also. If I could give it 10 stars I would. I will definitely be coming back soon. read more

My stay at this Best Western Plus was positive, and I'd certainly consider future stays in the chain now that I've experienced the level of quality and affordable rate. I checked in late on a Friday, so the rate was around $115 via Expedia, but the Saturday night was only $89 when booked through the hotel itself, which was really nice and surprising for a weekend. The hotel is situated in a busy section of Charlotte near lots of shops and eateries. Bojangles is across the street for late-night cravings, and it's only a 12-minute walk (4-minute drive) to a line of two breweries, a cidery, a distillery, a cocktail bar, and a bar bowling alley! The path was a little sketchy and was next to train tracks, but I did it by myself and survived, so that's a plus. It's also easy to access the highway and attractions like the Billy Graham Library and the Charlotte Regional Farmers Market. Overall: Top-notch location all around. I had a king-sized room, which came with a mini fridge. I didn't hear noise for the most part, except for Saturday night around 3 a.m. when a rowdy group exited the elevator, which was directly next to my room but away from the bed. The whole stay was comfortable, and the front desk (and night audit) staff were awesome. Super friendly and accommodating. My only qualm would be the complimentary breakfast. I looked at it prior to check out and didn't see a single thing I'd want to grab. It needs a little boost. Otherwise, my stay was pleasant and it's a worthy hotel at the right price. read more

Best Western Plus Lower South End - Hotels Near Me - Charlotte, North Carolina

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Hello my fellow yelpers!! My stay at this Best western was outstanding. The staff at the desk and in the breakfast area along with the maid service were all great. The hotel was clean and the rooms inside were as expected. The breakfast was as I always expect from best western...perfect. Why 4 stars? Because the outside appearance and the hotel location weren't deserving of this...but understand, I would not hesitate to stay here again and the price was right. read more

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After getting screwed by Expedia for my original hotel booking, I was excited to find this comparable option the day of my trip. Pros: -Good location -Decent price -Continental breakfast is included which includes waffles, eggs, sausage, cereal, juice, etcetera -Room has a microwave and mini fridge Cons: -Shower head leaked and the drain was a bit clogged -A few random hairs were on the pillow and in the shower I would definitely stay here again next time I am in the Charlotte area. read more

Best Western Plus Lower South End - Hotels Near Me - Charlotte, North Carolina

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Last night our group of 12 was stranded in Charlotte for the night. I can't say enough about Helenia and how wonderful she was to us. After securing us 6 rooms very quickly and with a sweet smile and wonderful attitude, she made sure we had dinner options and that we were all set for the evening. She was just fabulous and we we're so grateful read more

Honestly, for a best western I thought it was amazing. The lady at the front desk was so helpful and accommodating it made it feel like home..they even have a shuttle to take to airport 10 min away. read more

This is not a fancy hotel, but for the price and location, we were totally fine. We came to town for a comedy show on Saturday night and made a little weekend out of it. We were only at the hotel to sleep, and it served us just fine. Everything is outdated, but the bed sleeps well and the shower has hot water ‍ I actually was very happy with the service we received; the front desk attendants were very nice and pleasant upon check-in and check-out. read more

I gave this business $1600 after a two and half week stay I was kicked out. I didn't cause any problems at all. I was called to the front desk and I was told i had to leave because i had a guest stay overnight who brought their own pillows and on the way out they accused my friend of stealing the hotels pillows when my friend showed them the tags on the pillows and wasn't apologized to they just said oh okay and walked off. Then there was a homeless man sneaking in the hotel overnight every night. He was on some serious drugs and would put trash cans between the side doors propping them open so he could go in and out to his pleasing and then would sit in the hallway and shoot drugs up with needles and talk to himself. It was very unsafe and the worst customer service ever and I was kicked out for no reason and treated terribly. The manager was the worst he was rude and conceited and his words were "we don't need you here". DO NOT STAY AT THIS HOTEL. Save yourself the trouble. It's dirty unsafe and the only good part was two ladies who worked at the front desk who were sweet. read more

Best Western Plus Lower South End - Homeless guy propping door open with trash can at night time so he can come in and out - Hotels Near Me - Charlotte, North Carolina

DO NOT STAY HERE!!!!!!I'd rather sleep in my car than stay in this hotel again. My room had Bed Bugs in it and I left covered in bumps and had to wash all my stuff to make sure I didn't bring them home with me! Not only were they bug infested but also rock hard, terrible itchy sheets, and tiny square pillows. The second I got in the room it smelled like a dirty locker room that has never been cleaned. The only working ice machine was on the third floor. Then in the morning I tried to take a shower and it was broken, and would only drizzle out of the shower head so it was basically impossible to shower. Probably one of the absolute worst hotels I have ever stayed in. Seriously stay anywhere else and you will have a better experience than this! Even if that means spending that extra $20 it will be worth it when you don't have beg bug bites for the next week and have to see a doctor about them! read more

I chose this hotel sight unseen because it was incredibly inexpensive for the Charlotte area therefore my expectations were really low. I walked into the lobby and was caught off guard, first by the wonderful appearance then by the amazing friendliness and professionalism of the staff. I was in town to have some work done to my Jeep so I was without my family and wasn't scared off by the low rate, however I will gladly stay here with my family and I bet they would think I paid double what I did if I had them guess. Then I was really surprised when I got the room for even less because I was military and then surprised again by how willingly they let me check in early - I was really just hoping to ground my gear somewhere while I waited until 3 PM like so often I've had to in the past at other establishments. As was mentioned by another yelper the house keeping crew was very friendly and did a great job with the rooms, they were even smiling and seemed to enjoy working with each other and it looked to me like they were having fun doing their work, all in all a great bunch. I have to give big kudos to Best Western and especially to Casandra, who was on the desk for running a top notch establishment and knowing that customer service is still important. Casandra was also very helpful in explaining the rail (CATS) system to me and giving me some wonderful pointers on where to go around town. The rail access was great and I had one of the most enjoyable stays I've ever had in Charlotte. I will definitely make this my home away from home any time I'm in the Queen City. read more

Got a great deal on this hotel for New Years Eve and it was near a bar we planned on hitting, so I figured why not. It's a nice area, right near the light rail station and a perfectly nice hotel. It's nothing special, but the rooms were nice and clean, the bed was comfortable and the desk staff super friendly. I'll definitely be staying here again. read more

This was probably the worst stay I've ever experienced at a hotel! I was staying in town on company business when I developed a rash. I went to urgent care and was told I was bitten by BEDBUGS! They staff at the hotel were very sympathetic. I spoke to the owner, Sonny Singh and he did absolutely nothing! He was rude and very defensive! I have never been so insulted! Needless to say I will never stay at this property again. I should've known better when the seats collapsed in the airport shuttle van! Just awful! Shame on this property! read more

Best Western Plus Lower South End - Hotels Near Me - Charlotte, North Carolina

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From what I now expect from Best Western, this was a real let down. I know I am not at an elegant hotel however: 1. Beds were old and folded in on it self, my girlfriend and I were on top of each other 2. The hotel smelled musky, like old people 3. The room came with two towels, when we called to ask for a 3rd set, they were rude, said rooms only come with 2 towels and a third might not be available. 4. No WiFi password was provided It was not a great experiance read more

Let's just say we checked for bedbugs when we entered the room. Here are my observations. We are loyal Best Western Plus customers. As noted in the reviews, THIS IS NOT A PLUS HOTEL. The survey I submitted (not positive) was useless, as was the manager's reaction to the survey. In a nutshell, DO NOT STAY HERE. Specific complaints about Charleston Best Western Stirling: no fan - bathroom door handle broken on inside, couldn't move to another room because I used a soap and a hand towel (so, no soap or towels available?) musty smell lamps broken no cold water in tap dirty breakfast - ALL of the apples had brown spots, all of the bananas were brown The staff was good, the price was good, considering the value for the price. Once more - DO NOT STAY HERE. read more

In town for an interview the next day, I needed a decent place that my current-job-that-pays-dirt finances could afford. BWP Sterling popped up on on the Priceline hit-list, and the rest is history. This hotel is bare bones. Unlike another reviewer's report, no one accused me of anything, but no one rolled out the red carpet, either. They have continental breakfast, so yay for that, but it's that middle-America diet of breads, syrups, and sugary juices. There's not a thing wholesome about it, not even a lonesome protein. Bring a hardboiled egg on your trip and you'll fare better. My room was comfortable and clean. However, do choose *which* room you get according to your preference. For example, if you do not wish to hear your neighbors' every whisper, do not accept being placed in a room with adjoining door. My mistake. Also, do not accept a room within striking distance of the front desk chatter and the continental breakfast microwave beepings that begin around 6-killme-a.m. I wanted to give BWPS 2-stars, but the above problems were my own dumb fault for accepting. My room would have been fine for the hard of hearing or those who hate silence. Decent room. Decent price. Decent neighborhood with some late-night restaurants (go for the burrito joint some 2 miles away). I forgot to take photos, so someone please get on that. read more

After visiting the Billy Graham Library my wife and I checked into the Best Western. The hotel seemed old from the outside, inside it was apparent that some extensive remodeling had occurred. We got a room with a king size bed. Upon entry into the room I found it to be clean. The room had a microwave and a mini fridge. - Comfortable bed with numerous pillows - Clean bathroom with quality towels and washcloths - A quality shower with adjustable head - The breakfast area is spacious with the usual breakfast items read more

Best Western is usually my hotel choice when I'm traveling but bed bugs are a big NO! I woke up and realized that I had been bitten by a bed bug and told my fiancé to get up and we went to tell the front desk around 3am. They seemed very nonchalant about the situation when we told them. We then went to the nearby gas station to pick up laundry detergent because we wanted to wash our stuff only to realize their washing machine was broken. They gave us another room but we just stayed up and sat in the chairs while we waited for our scheduled shuttle to bring us back to the airport. We told them when we checked out and again they seemed like they didn't care. When I wrote a review and they responded implying that we were making it up so I'm attaching the proof here in the hopes that nobody else goes through what we went through. Just spend the extra money and get a better hotel down the road. read more

Best Western Plus Lower South End - Hotels Near Me - Charlotte, North Carolina

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Nice clean hotel. Nice staff, comfortable beds, big rooms. Definitely would recommend when in the area.

Waited 45 min for their shuttle to pick us up. Called and was told van was on its way, just got back from airport run. Hotel is only 10 min drive in traffic tops. Our company puts us up here an this is a routine occurrence waiting on van for over 30 min. read more

I don't usually have a need to complain about different hotels but I think travelers need to know about this one. I am a member of the points program through Best Western and I can say that I have stayed as a Diamond member at many of the Best Western hotels and many of the Best Western "Plus" hotels. This is no plus hotel. Although decent, the carpet would stick to my socks when walking in the room in certain areas. The heating and cooling units do not have a thermostat so its either leave the heat on while you sleep and wake up hot, or turn it off and stay cold. At other "plus" hotels, the furnishings and walls had been updated. These have not. The smell in the room was less than pleasant.There are no vending machines available and the hotel desk had closed the vending shop because they said there was a wedding in the hotel and the kids kept going into the area and taking things (they were avoiding confrontation with the wedding party by calling it to their attention) so there wasn't any vending available in the hotel. I certainly do not plan on staying here again. The breakfast was typical of the other hotels in the Best Western chain and although adequate, was no more than heating up powdered eggs and precooked bacon. The frozen sausage in the pan was very watery. The other items on the menu that were continental were fine. Coffee was awful but this is not any different than the other hotels in the family line. Its an attempt to claim free breakfast for the guests while keeping cost low. The other amenities such as the fitness center were very large and had lots of clean equipment. Overall I don't recommend this hotel unless for the same money you can stay somewhere else. read more

Best Western has upped their game since I last stayed in one. Felt more like a La Quinta to me - in a good way. Nice room, nice toiletries, good shower, cute coffee maker, microwave and minifridge in the room. The breakfast was really good - with sausage and eggs, Belgian waffles, oatmeal, yogurt, fruit. Friendly desk staff, just no problems whatsoever. The area didn't seem bad to me, but what do I know. I'm not a Charlotte police officer. read more

The location is good but the rooms should improve the mattress is very hard and the room that I touch next to my reception receives all the cigarette smoke apart from the noise of the other guests read more

Worst bed ever. Staff was VERY friendly ... every single person. But the bed was incredibly bad. It was springy and hard and noisy. They clean with too much bleach the smell is so strong. Wifi slow. It's a low price hotel so I wasn't expecting luxury ... but this wasn't good. read more

Breakfast in the morning M-F 530-930am, 6-11am i believe on S/Su. They also have a free shuttle to/from airport with a drop off zone of D at the airport. There is a computer in the lobby in which you can use to print your boarding passes for your flight. Staff was very nice Sunny GM was helpful in expediting our checkin issue. Rooms were super clean. Third floor used to be the smoking floor so if you are sensitive to smoky smell request 1st or 2nd floor. read more

Stayed in this hotel while in Charlotte for a job interview. It was nice and quiet. The room was large enough and the sink was actually inside the bathroom (this is a "Thing" that is important to me) They have free breakfast (I used the waffle station and also brought my own travel coffee mug to fill up.) and are also close enough to the expressway. The lobby is undergoing a rennovation so it looked a little funky, but I'll allow it. read more

Stayed in this hotel for a conference this June. One of the nice things about this hotel is it's location. The Blue Line LYNX train station is very accessible and it will take you to Uptown or all the way to I-485. The hotel is very basic but maintains very good cleanliness and friendly service. If you are looking for an inexpensive hotel with free airport shuttle, free breakfast, and close to Uptown and Southend, consider this hotel. read more

Bad area, noisy guests (migrant workers wedging doors open to smoke and avoid entering thru lobby), free bkfst from 630-930. I slept in and missed it. read more

Not bad but not too great! they had continental breakfast that included belgium waffles! that was a plus, we didn't stay in much but I do recall staying there about a week and them not changing our towels or linen and our non smoking room smelled like cigarettes. it was well located and close to the airport and shopping as well as highway and waffle house. 24hr food is always a plus, i want to give it 2 & a 1/2 stars but i can't so i will be fair and give it 3. read more

Stayed for 1 night. Rooms are clean and relatively up to date. The hotel is currently renovating so some areas are under construction. I stayed in a king non smoking room. Beds are not the greatest but I had no problems sleeping. Rooms are equipped with a 32" flat screen tv, cable, mini fridge and microwave. Would have been nice to have HD channels to watch football but no luck. Continental breakfast until 9am. Quality and price is the upper end of the low budget hotels. read more

So I've stayed at this hotel 3-4 times before guess you can say it's ok. they've recently remodeled (spruced) it up. Close to Airport, plenty of free parking and nearby are all your needs. Pretty quiet for the most part. And most important clean. Check in staff is always friendly and helpful lobby if clean refreshed has a business center with computer access. Small snack and toiletries shop. Has a fitness center ( haven't used although I could lose a few lbs.) also a continental breakfast area with coffee, tea, omelettes, sausage, waffle maker, cold cereal, bagels, pastries, and fresh juices Room is clean pretty well kept. small college sized fridge, micro wave, flat screen 40 inch good selection of channels. Bathroom clean fresh towels coffeemaker with condiments for fresh coffee in your room. Soaps and shampoo provided typical small packages . My favorite is the rain head shower lol!! After the first time staying here I installed the same shower head at home. The beds are so/so could be a little more comfortable but heck I'm not staying in a $400 a night room. So they're acceptable. I'll continue to use this hotel each time I'm in town read more

My wife and I travel twice a year to Texas and North Carolina. We stay in motels for two weeks, and we visit restaurants that are local or belong to a chain not located in our hometown. We visited the Best Western on East Woodlawn Rd in Charlotte from November 25, 2013 to December 2, 2013. The Best Western was easily found from I-77. There was ample parking. There was an elevator in the lobby. There were adequate luggage carts. There was hot coffee in the lobby. Check in and check out were polite and friendly. Off the lobby was a business room with two public computers. I appreciate the computer access, but the characters are very worn on the keyboard. Our room was nicely appointed with dark cherry or mahogany colored furniture and complimentary wall and floor color schemes. As with most Best Western Hotels we've visited, the furniture included desk, large TV, dresser, king bed, two night stands, two arm chairs, coffee table, refrigerator, microwave, and five lamps. The bed was very comfortable. The paint, carpet, and wall hangings were well coordinated and had a fresh look. There was a closet with several hangers and a spacious full bathroom. The shower head was wide with a flexible neck. The room heat control worked well and easily. Breakfast was also what we expect of Best Western. It was served 6:30 to 9:30 in a nice large room with comfortable chairs and spacious tables. There were cereal, instant oatmeal, waffles, bagels, toast, biscuits, muffins, cream cheese, jams, gravy, scrambled eggs, boiled eggs, bacon, coffee, several juices, bananas, and apples. My wife enjoyed scrambled eggs, bacon, coffee, and a biscuit. I enjoyed a bagel with cream cheese and jam, boiled eggs, bacon, coffee, and juice. The only confusion for me was that the breakfast breads were in the middle of the counter, and the toaster was at the far left end of a disjointed part of the counter. read more

Usually have a better experience at Best Western. Room #204 needs to either have the tub replaced, or a better cleaning job. Ring around the tub, and rusty drain area made us reluctant to use the shower. Shower hardware also needs to be replaced, as the knob didn't completely convert the faucet water to a shower. Staff was okay, they extended our checkout, but not very friendly. Breakfast was okay, not great. read more

Wish I had done more research. Super sketch, and very 1980s. Place smells old and musky, has an overall delapidated look, and does not feel safe. I already checked for a Hilton but everything is booked solid, so stuck here. Don't be fooled by the price or the star rating, this is a "0" star place. Avoid if at all possible. read more

My husband and I stayed here 5 nights for the PGA Championship. Our general attitude toward traveling is "we're just happy to be here" so we took this hotel for what it was - an inexpensive place to sleep, and to shower and get ready for the day. Staff was very friendly and helpful, the complimentary breakfast had a lot of choices (fresh fruit, yogurt, oatmeal, cereal, waffles, meat and eggs, coffee and juice, and awesome cinnamon rolls), and it's a quick easy walk to the Lynx train station. Also we were able to check in 3 hours early, which was great and you don't get that at a lot of places. Cons would be that the rooms are definitely outdated - some damage on our ceiling and our phone chargers would barely stay in the old outlets. Also our room did not get made up one day, but we didn't head out for the day until 10 so I'm guessing the housekeeping staff was busy with rooms that had checked out. Overall we were happy here, especially for the price, and would stay here again. read more