VERY noisy hotel!! People partying in parking lot next to our window and desk clerk not doing anything about it.

DO NOT STAY! My husband and I walked into the lobby, and it smelled like smoke horrible. We decided to go check out our room and walked in for about 30 seconds and looked at each other and decided to drive the 6 hours back home because it looked and smelled so bad. read more

I have stayed in ALOT of hotels over the years and this is the WORST experience I've ever had. I will be calling corporate first thing Monday morning to let them know how UNPROFESSIONAL and RUDE their management and staff is at this location. I spent MAYBE 35 minutes combined time in my room before I was kicked out at almost 11pm with two children (2&12) WITHOUT a refund because my two year old literally walked about 30 foot across our room before the room below us started beating on the ceiling and calling the front desk making complaints. We even left our room and every single time we would walk back in there was beating on the ceiling. The whole situation was handled incorrectly so if you're looking for a true "FAMILY FRIENDLY" hotel, this is not it! read more

CLEAN. Very nice, helpful front desk at any time of day. It's tucked away, you can see it from the main road but you have to wind around to get to it but parking is super easy. 3 floors, elevator, clean hallways. Outdoor pool was clean. The beds were slightly firm but I like a soft bed. Breakfast was Waffles, eggs, sausage, assortment of breads, cereal and fresh fruit. Thats what was still left when we got down there with 20 minutes of breakfast left. read more

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We were passing through on a road trip and chose this hotel on a fairly random basis. It certainly exceeded our expectations! The price was great and the room was very nice. Clean, well appointed, etc. But the best part was Chris, who was at the desk. Extremely helpful, friendly and clearly cared about making our experience a good one. We've stayed at hotels all over the world, including very expensive 5 star establishments. Chris could teach a master-class in hospitality management and would be an asset to any hotel out there. He also gave us great advice on where to eat (El Maguey restaurant; about 5 minutes away). We would stay here again in a heart beat. read more

17 June 2015, 6:30 pm Location: This is in a convient location off I-65 well before the city limits. Lots of parking on the side of the building. I also noted that there is ALOT of trucker parking and looks like one that could be very easy in and out for a large truck. It is also located in Sheperdsville, KY so there are a lot of restaurants to choose from. Whether it be a quick meal, Denny's, Big Boy or Cattleman's Roadhouse. 5 Stars Accessibility: This is fairly easy to get in and out of during non busy times of the day. Turning left could somewhat be difficult when leaving during busy hours, but it is really close to the on/off ramp. So you can quickly make a U- Turn if needed. Wheelchair accessible. 4 Stars Atmosphere: Very nice and open when you enter. Nice relaxing colors. And it just smelled "clean". 5 Stars. Customer Service: We had great customer service here. Just plain and simple. The same young lady who checked us in late checked us out because she did a double shift and she had the same great attitude. She gave us great ideas on the type of restaurant we were looking for and she was spot on! But definitely, this place rates a 5 stars with Service. We asked for a military/AAA discount and were nicely surprised at the 10% off. GREAT price for what we had. 5 stars Room and ametites: We stayed in a two queen bed room that had a refrigerator and microwave. Nice and clean. No smell. Of course came with coffee pot and hair dryer. Very spacious and really nice colors. Very comfortable and definitely worth the price. We will definitely stay here again. It has a lounge/bar on location and a pool area. Nice workout room. The breakfast in the morning was very nice and they certainly deserved the 100% from the health inspector. Neatly labeled food condiments and it is a full breakfast (eggs, sausage, pancakes/waffles, french toast, milk, juice and yougart. Sweet Rolls galore) They also had a fair business area. Free wi fi throughout the building (just ask for the pass code). Overall this while not a 5 Star hotel, it is a 5 star place to stop for travelers so I have to rate it a little higher. Is the service worth the money? Absolutely! We paid $99.00 for a great room, great service, great food and all ametities! Definitely a great location before entering Louisville off North I-65. We would definitely stay here again. read more

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I am posting at 3am as the hotels apparent residents have gathered in the hall to party very loudly and knock on neighboring doors, including mine. I have been at hotels that house few locals before but they usually put travelers on a different floor or end of the building but this hotel put us right in the middle of them. I absolutely do not recommend anyone stays here. read more

This is a NASTY, mouse infested shit hole! When we checked in the bed looked like someone had already slept in it. I always check the vents on the ac unit. It was so dirty it turned the bathtub black! The freezer was frozen over. And my wife saw a mouse in our room. I was afraid of bed bugs! So once again we checked out and slept in or truck! No way is a four star hotel read more

Anyone who gave this dive more than one star doesn't know what good lodging truly is. Let me preface the following with this: my sis and I saw good reviews on Google, so we chose this place for our overnight stay. We arrived just minutes within booking a room online....the lady at the front desk was nice...the lobby was spacious yet old. In fact, the entire hotel is old. Old isn't necessarily a bad thing, but in this case it is. Outdated furniture, old doors, some locks don't work. We checked for bedbugs and other critters...fortunately, we didn't see anything. HOWEVER, the room smelled. I didn't notice this until late at night, when I tried to sleep. Smelled like it was in the carpet. I was really annoyed...couldn't sleep because of the stench, which made me fearful that there could be bugs lurking about after all. Additionally, the location is pretty seedy. Don't come here alone. In fact, just don't cone at all. read more

Wow! Chris put it to me correctly, "I take great pride in providing true Southern Hospitality". This is a very clean and well kept Best Western, when Chris had told me he was in the industry 19 years, 4 of which have been spent here, I interrupted him to ask, if that was when they finished construction. Believe it or not it's one of the older Best Western Hotels in the State. You would not tell that by its appearance and upkeep. One thing I enjoy about staying in high end Vegas hotels, are the smells, it always smells like rich lavender or something herbal and fresh. As I lay on the exceptionally clean, white sheets, which thankfully are not scented, all I can smell is the cleanliness of my hands, just washed in my marble sink ; - ). Also has a soaker tube and multiple shower head. Definitely better than any Days Inn, Howard Johnson, or even Wyndham we stayed in the last 3 nights. Pride of ownership very evident. I am very glad I decided to spend the extra 16-20 dollars and stay at a hotel that has towels which are more like the ones we buy at Costco to wash our bodies with, instead of the cheap and rough towels the other guys use, you know the ones, the ones our wives use to clean spills or retire to car, boat and rv washing duty. If you value the few hours of sleep you will get before hitting the road again, I strongly encourage anyone reading my review to stop driving, or shopping at the Walmart near by and reserve your night. You will not be disappointed. The breakfast is an actual American Breakfast, fried eggs, boiled eggs, bacon, biscuits, gravy, muffins of 4 types, waffles, bagels, toast, coffee, tea, milk, 3 juice choices, cream cheese, butter, jelly, jam, etc. An actually edible inviting breakfast is a great way to start the day and the long drive, and I am glad I was able to enjoy last night in a quite and clean hotel room. I won't be able to make it to any local attractions on my way to NYC because of Grayson (storm 2018). But I am very interested in visiting Bourbon Trail! My favorite whiskey, Makers Mark is made locally, and Chris strongly encouraged I visit, drinking or not, he claims its a must see. Thank you for making me feel welcome, I appreciate it, after 2230 miles from Los Angeles, through Flagstaff, Amarillo, Little Rock, I am glad I stopped in Shepherdsville Kentucky. A place I will always recall, as a destination where you will run into actual Southern Charm, thanks man. You made my day a lot more pleasant, I needed that today. ---- I read the only bad review from the yelper (looked up all her other reviews too, she is a mean SO& rarely has anything nice to say) with a cat as the icon photo, get real, lady, this is a property you can immediately tell has been completely renovated. There is an industrial park which recently opened with thousands of new jobs, and this area is being completely revamped, there is a classic Stainless Steel Denny's 100 feet away (An original Stainless Steel dinner dive Denny's!) . Definitely not a place you need to worry about bugs or rodents. I am staying at the world renowned Salisbury Hotel in NYC from the 8th through the 11th, I hope they do as good of a job impressing this SoCal Brat as Chris and this property has. Mic drop......... read more

Close to everything. About a half hour from Ft. Knox. Staff was very friendly. It was undergoing some maintenance when I was there back in July so it may be completed. read more

Made us wait 30 minutes in the scorching heat b/c of a mix up they had there were stains on both of our room sheets the heater sends a putrid stench throughout the whole room you really get the quality of how much money you pay for good ac and the tv volume is really inconsistent read more

Me and my family stayed here while our apartment was getting fixed our apt payed for it we stayed almost a week I am having legal issues with my apt the first day at this hotel was awesome everyone so nice and plesent but for whatever reason they got knowledge that we was having trouble with apt complex and that we was here while they fixed things. The second day here and the rest of the stay was very unpleasant felt very disrespected judged and the staff besides the 2nd shit lady and the 3rd shift was very rude and judgmental I felt like one of the first shift lady's were everever I went there she was we was acused of stuff and it was very unplesent. I put my trash and towels out side the door for house keeping to pick up as my oldest son was still asleep then walked over to five star to grab something to drink as the drinks t expensive and the breakfast cost a fee to get . I got a call from the front desk telling me I can't leave it out there like that (even tho plenty of ppl have done it since I been here the whole week) then no sooner then I tell her I don't want anyone in my room cause my son is still sleeping I get a text from him saying he got woke up by them banging on our door. As soon as she hung up the phone she went to my room I explain I was right next door and that my son was sleeping and that that wasn't ok she threatened to call the police and kick us out it seamed like no matter where I went she was s right there wen I was getting coffee she come over and acts like she needs ssssigarsugar I wouldn't recommend staying here at all u less u are paying ur self and Wana be watched as I felt like they was not picking on me as the other guest would do the same and nothin was ever said. This is not ok and the treatment me and my family got us unacceptable we r guest just like everyone else. And I felt very very upset by the treatment I revived I am trying to make everything as normal for my kids as possible eve tho there whole life and routine has been uprooted I have a 6 month old a 5 year old and a almost 16 year old in Aug and this is not ok we should have felt comfortable and like all the other guest the way I was spoke to was deffently noticablydoffrent then the other regular paying guest I would give a 0 if I could probky a nevative 0. read more

Stayed here over Derby weekend and had a very good experience. I stayed here about 4 years ago and you could tell that the hotel was in need of a facelift and cleaning. I was pleased to see that there was in fact a facelift so that made the experience a pleasant surprise. When you come down for the derby and are over the age of 25 all you look for is a place to crash and in a clean quiet hotel. I can say that we experienced that here. read more

Great people! From the phone reservation lady ... to the check-in man (with a discounted dinner coupon for Denny's) who later gave a lobby TV demo to be sure we could watch the final World Series game! In the morning, the breakfast service lady, maintenance team & check-out lady (who remembered making our phone reservation) all made our stay FANTASTIC! read more

Stayed one night with my son and two dogs, and I can only recommend this hotel. The staff was attentive, friendly, and ready to assist with any questions. The rooms were clean with comfortable beds, and the breakfast was as advertised. I did not care too much for the pillows and wish there would have been additional grassy areas for my dogs (away from the main road), but that's just me being picky, I guess. Sadly the pool was out of service/order (?), but as I understood, only a temporary inconvenience. read more

Amazing staff (from general manager to front desk to housekeeping) - make you feel welcome. Also very clean with comfy beds!