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    Bestwill Corporation

    5.0 (1 review)
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    Services - Bestwill Corporation

    Powder coating

    Metal rolling

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    3 years ago

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    Hand Crafted Metalworks

    Hand Crafted Metalworks

    2.3
    (3 reviews)

    I was totally satisfied and impressed by this company from the time I first spoke with Jeff and…read morethroughout the project. I installed a handrail on my front porch, which they did not treat as too small a job. The workers came, were courteous, and did a great job. We've had our share of poor contractors' shoddy work. So this company was so refreshing to work with. Thank you Jeff, Gloria and your installers.

    Our experience with this company was extremely frustrating. After paying our deposit, the project…read morewas ridden with missed appointments, poor communication, and repeated mistakes. Our primary point of contact, Chris, was responsible for coordinating the project, yet we frequently had to make multiple calls just to get updates or receive a response. On one occasion, workers arrived at our home, informed us they needed to leave to purchase materials, and then never returned that day. The problems extended far beyond scheduling. The initial measurements taken for our custom railings were inaccurate, resulting in the wrong product being fabricated. When installation day finally arrived, the wrong order was delivered. We were assured the mistakes would be corrected, only for another incorrect order to arrive later. The same crew was repeatedly sent back to address the issues, yet the problems remained unresolved. The quality of the installation itself was also concerning. The railings were improperly installed, caused damage to our walls and floors, and portions of the installation began pulling away from the wall within a month. Given that stair railings are a safety feature, this was particularly alarming and further diminished our confidence in the company's workmanship. What should have been a straightforward project turned into months of delays, repeated errors, broken promises, and constant follow-up on our part. We were repeatedly given timelines and assurances that were never honored, and obtaining updates often required persistent phone calls. The most disappointing part was not the mistakes themselves, but the lack of accountability and follow-through. Every issue seemed to require multiple calls and reminders, yet meaningful resolution never came. After months of frustration, we ultimately canceled the contract because we no longer trusted that the project would be completed correctly or safely. Mistakes can happen in any business, but professionalism is measured by how those mistakes are handled. Unfortunately, between the inaccurate measurements, incorrect fabrication, poor installation, wall damage, communication issues, missed appointments, and failure to stand behind the work, our experience was extremely disappointing. I cannot recommend this company.

    Bestwill Corporation - metalfabricators - Updated June 2026

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