My dad has been a resident Farmstead Memory Care slightly over one year. He moved to Farmstead…read moreduring the Covid "shutdown" of 2020. Its very difficult to move a parent knowing, for his own safety, he couldn't have visitors for a while...the caregivers and leadership teams were so kind, so supportive of our family, so helpful to this "new normal". Farmstead staff really went out if their way to help our family understand complexities of Alzheimer's and take over care of Dad. Our family feels so blessed to have the Farmstead staff to lean on.The caregivers are so kind, professional, patient, respectful and genuinely nice to my Dad... it has been a comfort to know he has such good care! The facility is new, clean and so cozy, Dad had his own suite, and we were able ti make personal and cozy to help Dad feel the extended love "away" from home... Our family feels blessed to have our extended "family" at Farmstead in south Moorhead and so close and convenient for regular family and friends visits..

From the owner: Farmstead Care is an assisted living facility that offers memory care. We understand that memory…read morecare in seniors needs to be handled with dignity and respect. At Farmstead Care Senior Living's Alzheimer's Care, Dementia & Memory Loss Care Services are focused firmly on the individual and on providing a safe, familiar, yet stimulating environment. Our neighborhoods are specially designed to provide comfort and security in a separate environment for those with Alzheimer's, dementia and other forms of memory loss. Our team is trained to value each senior and to recognize their different preferences and needs. We know that memory loss affects every resident differently and focus on understanding each individual senior to provide memory loss care they respond to positively. We also offer regular assisted living with the following services: Emergency call Secure Grounds Planned Activities Caring Staff Special Meal Requests

We had problems here from the beginning. I've heard good things about other facilities and about…read moreindependent living at the West Fargo facility, but West Fargo's Memory Care is really badly run and seriously understaffed. Their saying is "If we don't know we can't grow." We let them know and let them know. Each time they'd respond that they'd let the team know. Things never changed. I've never worked so hard with so little result. Management doesn't care. It's a nice looking facility but the care is poor. Please talk to the families of residents before you put your loved one in there. We got our loved one out of there and we are SO happy with his care at the new facility. Ask how many head nurses they've had in the last five years. It's a revolving door. All the RNs run away. And New Perspective management, please don't tell me on here that you're sorry to hear this. We expressed our concerns to you over and over to no avail. Fix the problem.

After telling them how much I was struggling with mental health and other things they still…read morerequired me to work a full 2 weeks before going down to part time which I've never heard of. Also, I can't volunteer there. VOLUNTEER!!! The elderly are something I'm extremely passionate about and the fact that I can't even still go see them and give back like I want is awful. It's awful to deny a person to volunteer. Also, in Betty harbor the residents are not paid attention to and they're so short staffed because there's not enough pay (even though they're for profit) so everyone quits. Overall, not good, I would not have my grandparents live here

I have been visiting Touchmark on a weekly basis for the last few years as I have a friend in…read morememory care. We have the best time spending time at the Bluebird, Randy and Michael are awesome and treat us very well. We also have had many lunches in the dining room and the food is very good. Stephanie,Rachel, and their staff are always welcoming to our group. We have met many other residents on our weekly visits and enjoy the visits we have had with them! Tha musical entertainment offered for all residents is also very enjoyable. Bev Malnory(friend of a resident)

As a social worker in the community for over 25 years, I have been able to work closely with…read moreTouchmark. Not only is it a beautiful facility, but their staff are caring and compassionate. They have a collaborative approach to care to ensure that all of their residents are cared for through all stages of life. Tammy B

Hide lights on patients so they can't use them. Evaluation process is cheated on so they they can…read morecharge more. Challenging resident treated very poorly and cruelly.

I have used Lutheran social services in the past with a former manager and had a great experience…read morewith my first helper. With the current manager, however, my experiences have been frustrating. My caregivers/helpers only work for one or two times and then are no longer available.

The food service at this certified assisted living facility needs help. Since my parents moved in…read moreMay 2013 there have been promises of improvements in their food quality and services none which have happened. The administration is aware of the problems but have no action plans. Some of the issues include waiting up to an hour to get food , not being served at same time at same table, food arriving cold, poor quality foods especially the meats which are tough others processed, with high salt/deep fried food instead of homemade meals, running out of food, and not serving what is posted on their weekly menu. Management of this facility had informed residents that there would be choices "like a restaurant" for their meals. Now 6 months later they have one "special" daily. It's not uncommon to have them run out of that with a substitute of even lesser quality. This is an extremely low value facility considering the cost to rent here. The facility is nice but the food service and quality are terrible. If the food service were an option then it may be a better value. Keep looking before you sign on here!

Not recommended for skilled nursing/rehab. Their therapy assistants are inexperienced or lazy…read morenever providing 2 hours of skilled nursing therapy/day as expected. They overdosed Mom on Gabapentin and didn't titrate her Oxycodone. Then they ignored the family's warnings that Mom was overmedicated and hallucinating. They gave Mom Flexeril and Oxycodone but ignored the surgeon's warning to ensure they titrated the amount so as to not interfere with therapy. The PT/OT notes consistently show Mom was having trouble staying awake but no one took action on it. No labs were ordered, no bladder scans conducted. Just everyone looking the other way because I suppose "someone else will take care of it". The CNAs didn't report the foul, repulsive smell coming from Mom's bottom that resulted from the residual urine. It took a trip to a rheumatologist and a urologist to get an MRI, ultrasound, and labs to finally figure out Mom was suffering from backed up kidneys due to her inability to empty her bladder. All they had to do was regular bladder scans knowing she had a history of urine retention, incontinence, and UTIs (UTI that once resulted in sepsis). Then they denied her Medicare benefits because she wasn't progressing. I thought that was illegal after Jimmo v Sebelius. Not only did they deny her Medicare benefits, but they made it so that she couldn't even go back to her husband and home at her assisted living apartment! They claimed she needed two people to help her with transfers (though in reality, she only needed one and the CNAs admitted as much to me) which barred her from returning home. Plus they discharged her from PT/OT so there was no hope of getting her stronger to get her home. Their social worker, Sarah, should be avoided too. She didn't return phone calls in a timely manner, neglected to prepare a discharge plan (so all of this came as a complete surprise to me), didn't charge Medicare as requested, asked me for FAX numbers, and asked me if Mom could go back to assisted living, as if I would be suddenly aware of Eventide's new restrictions on Mom and also be aware of the assisted living's policy regarding Mom's newest and unexpected restrictions. I actually thought that was the social worker's job. Total waste. Mom hated the food and they managed to lose her clothes repeatedly. We made several trips to Eventide to bring her more clothing. Over a week after we got her transferred out of there, Eventide called to say they found some of her clothes. Once I got a phone call from an Eventide nurse on Mom's wing. She told me Mom refused to take some meds and was calling her, the nurse, a liar. After about 10 minutes of conversation regarding stool softeners and bowel movement frequency, this nurse finally realized she called me by mistake and meant to call a different patient's family member. In the end, Eventide Fargo caused a completely avoidable family crisis. They cost me money in plane tickets, rental cars, lodging and food while trying to manage the situation they created. I strongly recommend Villa Maria for rehab instead. They have far more experienced therapists, assistant therapists, nurses, social workers, and admissions counselors. Villa Maria accomplished what Eventide Fargo failed to do.