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Better Built Bicycle

5.0 (2 reviews)

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Gerken's Bike Shop

Gerken's Bike Shop

4.8
(66 reviews)
$

Gerken's is closed. Very sad. Cool people, fair trade. Wish I'd done more business with them.read more

My first experience with Gerken's Bike Shop was on 07/25/24, when I brought in a bike I had…read morepurchased online to be fully assembled. Unfortunately, this turned into a disappointing introduction. Upon picking up the bike, I was informed that the frame had sustained scratches -- which Gerken's claimed were due to poor packaging or damage during shipping. However, this was only mentioned after the bike had been fully assembled. No one contacted me beforehand to inform me or ask how I wanted to proceed. Instead, the bike was put together anyway and touched up with paint in an attempt to hide the damage. It felt less like a courtesy and more like a quiet cover-up. Despite this, I gave the shop the benefit of the doubt and returned a few times for routine maintenance. I had a rear brake removed and a set of carbon tubeless wheels installed -- and that was the only visit where everything went smoothly. I want to call out Casey by name for doing excellent work on my wheels. He's the one technician who showed true professionalism, and none of this review should reflect poorly on him. Unfortunately, my final visit on 04/17/25 confirmed that this wasn't the shop for me. I came in to have a crankset and new pedals installed. The job was completed the next day, and I went to pick it up. Diego, the technician who had done the work, was helping another customer and never acknowledged me. Another employee handed me the bike, and I left. Before loading it onto my rack, I inspected the frame -- and found a deep gouge in the top tube, down to the raw metal. I immediately went back inside. Only when I returned and was visibly upset did Diego finally speak to me. He admitted to dropping a tool on the frame -- but didn't say anything at the time and let me pay and nearly leave without mentioning it. To make matters worse, he justified his carelessness by saying he works on "crappy Walmart bikes" all day and handled mine with the same disregard -- even though this bike is a $2,500+ investment and something I take great pride in. This experience has cost me an additional $700 to replace the damaged frame and have the bike rebuilt. I won't be returning to Gerken's and I strongly advise anyone who cares about their bike -- no matter the value -- to take it elsewhere. The lack of accountability and pride in workmanship here is unacceptable.

Better Built Bicycle - bike_repair_maintenance - Updated July 2026

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