Have been using them for about 2 years! They are always so nice and helpful. It's great because you…read moreget to see all of the price options from all of the insurance companies. From full coverage to basic liability! Would recommend to friends and family

Please be aware this is the most horrific insurance company I have ever had to deal with. The two…read moregirls that work here are so unprofessional they do not know what they are doing. Monica I believe her name is went out of her way to call and speak with someone about my policy who is not on my policy and they spoke about personal information of mine which I know is not OK, she then called the company who I got my policy with and stated information that was not correct and that she personally assumed never did she call me to justify what she thought. She Took it into her own hands to cancel my policy without ever speaking to me directly I soon lost out on $220 which I am OK with because I would never want to deal with this company ever they are such an inconvenience!!

We called RSP Insurance Specialties requesting assistance with homeowners, auto & rv insurance. We…read morehad a very positive experience with Sarah. She was patient, stopped to check if her explanations were clear to us, and did an excellent job educating us on what insurance we did and did not need. It's so difficult to get questions answered - individual insurance companies either want you to navigate through the AI paces or up sell you. So glad we called - we would definitely recommend.

Horrible agency. Their policy was about 70% more than another agency. Sarah the receptionist is…read morerude and doesn't do her job. They barely call back or answer if you have a problem. Do yourself a favor and shop around with another agency. There is anotehr negative review that experienced similar issues and I get what thy mean. I don't understand how any one rated this place any more than 1 star.

Carla Stigger is wonderful and always so helpful. Really love working with her and the agency.read more

I recently change Auto and Home Owners Insurance from GEICO to Allstate. I had several competitive…read morebids and found the good hands people at Allstate offered the most competitive bids when comparing Apples to Apples. The help , explanations, and customer service I received from this office was outstanding. I worked with Sonny, Katya, and then Kristin over several days while investigating all options and rates from competitors. At the end of the day, I felt most comfortable choosing Allstate and happy I did. I would highly recommend this office to anyone in the valley of the sun , and will tell my friends and family a crossed the nation to be sure to check with Allstate if you're looking for new insurance. Five stars !

Doug has been my agent for the past 8 or so years and is one of the best humans around. Both him…read moreand Michael are so professional and courteous, yet are also great people as well. Doug has always helped me find the best deals on insurance for my cars and home and would even call my insurance on my behalf to help with standstill claims. Hands down the best insurance shop around

I spoke with Michael. He was very professional and courteous. He got back to me with-in a very…read moretimely manner with the requested quote. I was very happy with The Home Insurance price that I was able to lock-in with Michael.

Dondrell swanson and his team are simply the best!!! They literally treat clients like family! They…read moreexplain everything in detail so you understand your coverage & options to fit your lifestyle! I adore Brenda , and dondrell is just so great! If you are looking for a local agent in east valley call them! He's great and you won't regret it ! - Katie j

Erika Hall with Dondrell's Office is awesome!!! She got me the best coverage for the money, is…read morealways available if I have questions. I would recommend her to anyone who is looking to save money and have great coverage.

Very helpful kind un intimidating. Easy process efficient!!…read moreChanged portfolio to this broker.

I spoke with Daniel back in feb of this year and finally got back in touch just barely and he made…read moreEVERYTHING EASY AND SMOOTH he was also able to help make the price lower then the expected amount so thank you Daniel for your help!!!! Also he went above n beyond to help with helping me save money

I got a letter from my bank who holds the mortal age on my house. With a very cryptic note implying…read moremy hazard insurance was not up to date. I called Chloe at this office, who assured me there was no interruption in coverage. I thought it was a bank hack. So I called the bank who confirmed ( after a 25 minute wait) that indeed it was from them and that I was to down load the declarations page and send it to my coverage etc etc @ etc etc. I called Chloe at State Farm, resulting the saga. "I already took care of that for you. I figured that is what was needed and it's easier to do it from the agent end." Now that is service!!! I can sleep not only knowing the wee mortgage is intact, but State Farm has my back. Thank you Chloe!! Forget the gecko! State Farm was there!!

I called to get information and take somone else off my policy and add myself. The rate was too…read moreexpensive so I said cancel the policy. They cancelled insurance on both my cars and my homeowners policy. Then lied to the agent about it, and he believed the lie over me. I can not trust this office with my coverage. I am taking my business to someone I can trust.

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.