Job was done well ,in a timely manner. Curtis made sure my wife and I were well informed on every aspect of our siding and deck jobs.

Did a great job on my house....5 stars for sure. Definitely recommended. Hope to do business again and have them do some more improvements on my home read more

They are rip off artists. Took my deposit money and ran. Stay way. I was fooled. Don't let it happen to you.

This is disaster waiting to happen. He is danger to homeowners. Why do I say that strong word? BHI has no ROOFING insurance. Hire him at your own risk. They have no proper insurance, questionable HIC registration/license, and they cannot pull a permit. They have to lie to the homeowner about the permit. Horrific experience with the business owner. Robert Cote and Curtis Cote and Cinny Lor from Better Home Improvement. 1. Despite what was clearly requested and promised during initial engagement, they started the deck construction without getting a permit. To make things even worse, they lied to us by saying they applied the permit and it was in the mail. 2. They took $1520 from us to custom order two skylights. They screwed up on the size and canceled the order but never returned the money back to us. 3. Contract clearly stated 28' wide roof, they built it with only 24' . 4. Shoddy workmanship. Very low quality, does not pay attention to details. . Metal , siding, joists, The tolerance is just too high. 5. Stringers were badly installed, that is when we noticed and started looking into the building code. It was clear that what they built did not comply. Later we found out that they did not apply for a permit. Inspector told me they could tear the whole thing down which would result in big loss $$$ for us. 6. Delay, delay, and further delay. They made up all the excuses not to come to finish the job. The car, the errands, the weather, the kids, etc.. promise a date, and delay again and again. 7. When they do come, they always demand more money. 8. This is our first time doing such project and dealing directly with contractors. We are too naive to give them all money upfront every time Rob asked. Then I called the HIC, HIC told me that they owe HIC several thousand dollars for past complaint and that is probably the reason they lost their license, they had to ask Cinny Lor to get a license to cover for them. And we have never seen or talked to the license owner. They may appear nice when they are asking your project, but be warned, you will be sorry into the project since they know a lot of tricks. We want to let you know of our experience so you don't have to go through the same pain process that we are going through right now. Money is one thing, time and headache is another. read more

Took a deposit for 3 window installs....got run around about ordering, and how they were busy. It was always next week, next week. Never heard from again. Small claims here we come read more

Do NOT hire these criminals!  These guys worked on my house, and I regret it more than I can express in this review.  They never stick to their schedule and always break their promises.  They constantly change their quote!  Everyday there's crazy extra fees that come out of nowhere.  They keep asking for money, but no progress is made on the house.  I guess when you haven't shown up for your job in over a week, then you ask for more money.  Is that how you're supposed to motivate yourself to serve your customers?  A series of issues - one after another.  There's always something with these guys.  Different crew every time they're on site too.  Random helpers working under the table?  I'm sure it's not a legitimate employer/employee relationship.  Maybe several licensing/regulatory entities would love to look into this business.  The final incident that broke off my continued business with these guys was during the third week (on a job that was supposed to be 2 days-max), when I ran out for a quick errand (literally 10 mins.), I come back home to find Rob Cote (owner) going through my refrigerator.  Seriously!?!?!?!  And in the moment of being caught, he dropped a plastic pitcher of Crystal Lite. So obviously the lid pops off and at least a half gallon of Crystal Lite is all over my kitchen floor.  WTF!!!!   He apparently went down my bulkhead, up through my house, to my kitchen.  I guess it's my mistake for forgetting to lock my bulkhead.  I didn't think it would lead to a "roof guy" going through my basement to pillage through my food.  I would have called the police on this dirt bag, but my two young daughters were coming home from school in 30 mins. and I didn't want them to come home to the cops there and a whole scene.  I've made complaints elsewhere about these guys.  Do yourself a favor.  Don't hire these guys!!!! read more