The wait time by phone is unreasonably long. If I can get in touch with an agent in the USA, the process is much shorter and my questions or issues are always resolved. If the agent is outsourced from another country, the success rate is 50/50. It's just a poorly designed process. If the sensors I use break before it's time for a refill, the patient must call Abbott, the company that makes the sensors. This problem occurs about 15% of the time. Very frustrating and I often don't have the sensors when they are needed. It's really a good idea, but the execution disappoints. read more

Stay far away from this company! If I could give 0 stars I would. Still no 24-48 hour call back and it's been an entire month. Customer service reps do absolutely nothing for you they just get to answer the phone. I'm reporting BLN to the Better Business Bureau, there's no reason a company with hundreds, probably thousands of 1 star reviews should still be in business especially when no one is receiving the services they're supposed to be provided. And please DO NOT copy and paste the pathetic response to my review as I've emailed that address multiple times and still haven't received a response. read more

I moved to another state in July and contacted Better Living to update my address. The person who took my new mailing address entered it incorrectly. I've called once a week and get the same answer, they are looking into , but nothing ever happens. I have asked to speak to a supervisor and am told someone w call me back. Never happens. My supplies are covered by Medicare, I sure Better Living billed Medicare an and got paid. Sounds like fraud to me. Additionally the people that answer the phone can barely speak English let alone understand it. read more

Unfortunately, there is not a 0 stars rating. They take your prescription order then it goes to a black hole. If there is a problem, you have to call them they will not contact you at all. Their English as a second language call center staff are hard to understand and do not seem to care there is a communication issue. They want you to use the improved website. I would if it would allow me to set up a profile. Their help desk was very unhelpful. I would find another provider if could, I cannot right now. read more

Awful customer service. I was given a price quote for a G7 sensor but didn't know if it was for 30 or 90 days. I called back to try to find an answer. Rep put me on hold for a couple of minutes, then wanted to give me another phone number to call. I hung up on them. read more

Let me jump on the band wagon of how horrible BLN is. Over the course of a week, I've called them maybe 10 times in effort to get supplies. Spent hours on the phone hearing "I have procedures and can't transfer you". I was promised return phone calls but couldn't be on the emails requesting them. I started calling at 330 and was told I would be called back by 6. They wouldn't let me hold because they only have one line. I called several times between 330 and 558. During the last call I was told it was too late in the day to speak with anyone. May they all get horrible rashes in unspeakable places. And yes, I have the receipts to prove how atrocious they are. Everything was recorded including one smug b@stard asking me to speak English. Sorry Boo Boo, an instructor of literature and native English speaker, my speech is crisp and precise. read more

I feel unoriginal in this review, because I'm saying the same thing as everyone else - If I could give them minus 5 stars I would. Orders go into a black hole. You can't get an order status either on the phone or online. You can't speak to a higher-level person, you can't call any departments directly, and those who answer the phone won't even provide their managers' names. I have filed a complaint with the state of New York (where they are based) and Blue Cross Blue Shield RI (my insurance provider) against this company as I am now officially out of my diabetes supplies and they are not even responding to my requests or returning my calls. It's horrendous. I hope they go out of business very soon. read more

Emailed corporate team as per response from BLN and provided requested information and still no answer from BLN when I will expect the child's diaper order. read more

Poor customer service. Called 4 times in a two week period. I was informed they would check on order and get back to us. Order was never received and no contact through phone or email. I keep reaching a call center and they have a scripted response where you can't speak to anyone but them and they can't tell you anything about the order. The most dismal customer service I think I've ever encountered. Marie S read more

For some reason BLN refuses to help customers complete purchases. No matter how many times I call them about an issue with my order they are unable to give me a straight answer and instead promise me that someone who can help will call me back. Then I hang up and I never hear from them. It's a miracle that I ever receive any orders from them since they are so disinterested in getting orders processed. The reps on the phone simply read from scripts and no matter what you tell them you can be certain that their offer to help will be meaningless. They just don't care about customers in the slightest. read more

This company has absolutely appalling customer service. It's IMPOSSIBLE to get a representive on the phone or even someone to call me back. I have written countless emails, waited on hold for hours with their dumb hold music telling me how much they care. I was literally sobbing yesterday Im so frustrated. Absolute worst company I have ever the absolute displeasure of working with. Avoid them if at all possible. Unfortunately for me, it's not. They do not even deserve 1 star. NOT GOOD is an understatement. read more

Better Living Now USED to be awesome. They were bought out by Rotech and have since forgotten how to service people, answer phones, and follow up with people. They have no reference to appropriate phone numbers on their website and seem to lack care and empathy at every angle. AVOID this company like the plague! read more

I stand fully behind my review after having experienced this medical supply company for 1.5 years. They are a true nightmare. They do not deliver the supplies. They send an email confirmation saying my order was placed then 3 weeks later when I call to ask where it is they tell me they are waiting on the insurance company. I call the insurance company and they provide me with confirmation they sent everything over 3 weeks ago. They do not answer their phones or return calls. This company is a sham. They have left my my child without medical supplies several times and always pass the blame to the doctors office or the insurance company. Better Living Now is to blame. Please use another supply company, they are truly awful. RUN! read more

I seldom write reviews, but this company is HORRIBLE. I have used them for several years and the service has gone down to horrendous. My father needs his diabetic supplies, and he's still waiting after 3 phone calls, 3 emails and I'm at a loss now. They do not care. When I call, I have to spend extra time spelling out simple words/names as the 'operators' are OFF-SHORE and ENGLISH is not their native language. I found out today that they billed my dad for six sensors one month, so I'm calling Medicare to initiate and MEDICARE FRAUD & ABUSE CLAIM. UNACCEPTABLE. RUN ! DO NOT USE THIS COMPANY. i WILL BE TRANSFERRING MY DAD'S DME NEEDS TO A LOCAL COMPANY instead of this God awful NEW York company. THEY ARE INCOMPETENT AND DO NOT CARE. read more

STAY AWAY FROM THIS SCAM COMPANY I have been on the phone for 30+ hours trying to order a breast pump. The order was initially put in 45 days ago. These people are disorganized, uncaring, unhelpful, and painfully unprofessional. I deeply regret my decision to order from BLN. If you have any other option, take it. I've never had a more miserable experience with a company. read more

Been trying to get my Dexcom G7 sensors refilled for weeks now. They put it on hold and no reason why.. Ive tried calling but not getting anyone to call me back! read more

The service is so compartmentalized and has gone down hill. When you call and place an order you have to call back three weeks later to see if it's been sent yet and they don't even have a record of it. Then you have to wait for somebody to escalate it to a different department and pray you get a call back which you typically don't. Nobody can answer anything and nobody can apparently transfer phone lines to get you to the right department. You sit on hold, you wait for 20 minutes for no resolution.You call back a week later, no resolution but a promised phone call, you wait, you call back, you complain, you get to argue with a thick accent, you still get no resolution.....This company is absolutely terrible. People need their diabetic supplies on time.Not whenever you feel like getting around to it. read more

Worst company I have ever death with. 5 Attempts to order diabetes supplies and no response , no help on the phone, no follow up. No access to my account, NO supplies. read more

I order freestyle libre sensors from this company. every time I reorder it is painful. you can never get anyone on the phone as they seem to be grossly understaffed. there are gaps between my orders due to the slow turnaround time and shipping the product. this is the worst company I have ever dealt with in my life. I would never go back to them don't waste your time read more

I am making my 3rd attempt to reach a representative over two weeks. Their callback option and not lise your place in line does not work. I have been told different information by 2 representatives so I need a live rep. Tried leaving an urgent email fir callback and still nothing. Beyond frustrated and at this point will start looking for another medical supply company. read more

Better Living Now LIED to us that our medical supply was not being covered on a 3-way call with our insurance company. The reason? Better Living Now said they wanted MORE MONEY for it. I will be reporting them to every accreditation bureau they are affiliated with. read more

I have had issues with them in the past, but their excellent staff was always able to help. They have now started using an over seas answering service, and have become totally unreliable. Completely unacceptable when it comes to life sustaining medical supplies. read more

My review is the same as most others. Since BLN was bought by Rotech a few months ago, customer service has become non-existant. For the second time I haven't received my ostomy supplies in 3 weeks (fortunately I have backup supplies), and when I talk to a rep about it, they tell me they will forward my request to a supervisor who will call me back. I've yet to receive a call back, and at the call center they will not connect you to anyone else. The last time I DID receive an order, a box that was supposed to contain 50 units had 14. I'm going to report them to the BBB, and I'm switching to another distributor immediately. read more

You text these people, and they get mad and abandon care immediately. No referral to another DME provider as the statute requires. Just one day they tell you the account is canceled and so is your order. Not a safe company. read more

Better Living Now is a new company we have been working with for the last couple of months, with the representative Gregory Rathjen. This company and Gregory have been above and beyond. I do the purchasing for an Orthopaedics Office in Colorado. Better Living Now had an item get back order with and unknown ETA. Gregory gave us another option to keep us running. Amazing and Thoughtful. Keep it up! read more

I wish I could put no stars customer service is no good I have sent emails, phone calls where they say they can't access my account and will send an email to rotech and they will contact me and no one ever does. I have sent a complaint to the complaint email because they placed the WRONG ORDER and I still haven't gotten the correct order they rejected the wrong order and haven't reordered the right stuff, didn't reachout to let me know they rejected the order I had to log on to find out! Every time I have to order its 50 issues and no one can answer any question I run out of my supplies and have to go through this whole circus every time why are they Still in business? read more

the absolute most incompetent morons I've ever dealt with. Their people can't eat read simple notations and my health has had to suffer because of it. I literally have my doctor write my prescription and have to call in to these garbage human beings before each order because they won't send out my order and I've been dealing with this for years. read more

Horrible company to deal with. I have spent way too many hours on hold with this company and they have yet to get a single monthly order right in the last six months. Constantly put you on hold or disconnect you and it's almost impossible to get somebody on the phone. I will be switching companies. read more

I have been using better living now for right at a year, they are incredibly incompetent and are late regularly filling my dexcom g7 sensor refills, they always say they are waiting for my doctor and my doctor has shown me repeatedly they have sent the information better living now has asked for. I call daily and right now it's going on 8 days and I'm getting the same story and I won't get my refill for the holiday and I will be without my sensor over Christmas that I would have tried to get starting 13 days before the time I leave. The communication between better living now and my doctor is non existent and when better living now system says select one to call you back the phone simply goes silent and you don't receive a call back. Better living now is a very poorly ran business. read more

This company never answers their phone. They keep you on hold 10-15 minutes than ask you to press 1 for a call back or 2 to leave a message. They never call back. The last 6 months their service sucks and you do not get your product on time before other products run out. I am looking for a new company read more

horrible doesn't begin to describe the customer service. I literally have to call 20 times and be on hold for 40 minutes. I used them a few years ago and they were ok. I don't know what happened but I get my diabetic supplies from them and it's a total nightmare. read more

Their customer service is poor and unresponsive to phone calls. They bill insurance for supplies that were backordered and never received. Insurance company denied my supplies because they needed additional information from the company. The company doesn't respond to insurance either. Run from this company as fast and far as you can. read more

My insurance recommended Better Living Now as the breast pump would be covered at no cost to us. Now 3.5 years later we get a collections notice for part of the bill. When contacted to see why after we were in collections 3.5 years later we were told "the remaining balance is the patients responsibility". I know that my question was why after 3.5 years are they looking for payment now instead of after the claim was paid by the insurance. Of course no response from them on the follow up question, rather just a email back saying "call us to make the payment". Outstanding customer service to handle things like that. No wonder why they have a 1.5 star rating here. I also reported this to my insurance company to not recommend them anymore, what a joke to wait over 3 years then just send it to collections when all my contact info has not changed, plenty of chances to let me know. Good luck collecting on this one. read more

The worst company ever. Unparalleled incompetence. Two weeks. Two full weeks without a transmitter type one diabetic child. Literally told everyday that there was a "management meeting". No supervisor available. Never once did I get a call back. I was hung up on by reps bc I refused to disconnect and wait for a callback that was never coming. Just to get to a rep is a 30 minute commitment. People need diabetic supplies to live. I am lodging complaints with BBB, I have informed the local diabetes reps to never ever send anyone to Better Living Now, I will be sure to advertise and thoroughly discuss with a JDRF functions, and post on social media. Absolutely appalling. I will post this everyday. I have never seen anything quite to this level. One star insults all other one star companies, they epitomize why negative ratings should be available. read more

Better Living Now is a nightmare of a company to deal with. They have the absolute worst customer service and now want me to pay for sensors I never received. I can go on and on with the problems. It has been a lot of aggravation dealing with these people. DON'T EVEN THINK about using this company for anything. I wish I could let more people know about how horrible they are before they get sucked into the same boat. They are charging people over $333.00 for a sensor that you can get from a pharmacy for $24.00. THIS IS A SCAM OF A COMPANY!!!!!!!!!!!!!!!!!!!! read more

Better Living Now is a nightmare of a company to deal with. They totally screwed up the insurance processing of my claim and did not take ownership of the issue they created. I can go on and on with the problems. It has been over a year of aggravation dealing with these people. DON'T EVEN THINK about using this company for anything. Good Luck .... read more

A customer care agent named Nicole (sorry, I don't have her last name) exercised maximum effort to make sure that my exact needs for specific ostomy products were researched and met. This included passing forward information requests for product research and confirmation, expediting provider prescription requests, making at least 2 return calls in order to provide me with feedback, as well as separating out certain items into unique orders to prevent delays. All the while she remained friendly and courteous. Thanks Nicole! read more

Terrible, and considering the industry in which they operate, they are incredibly negligent. With my former insurance, I used to order vital supplies for my health condition directly from the company that makes the supplies. I would place the order directly with them, and in a few days, I would have my supplies. With my new insurance, I was forced to go through a distributor, namely "Better Living Now." Today is June 14. I ordered my supplies through BLN on May 16, and to this day, I still don't have my supplies. Their excuse is "backorder." (Funny: the company that makes my supplies NEVER delayed shipping to me.) I've called BLN so many times along the way, I've lost count. One time in particular truly angered me, when I found out BLN didn't send a Prior Authorization form to my doctor, even though they said they did. I had to serve as the middle man to get that very basic task done. With all the delays, I begged for them to expedite my order three times, and they "put in a note" for my request, to no avail. I ended up canceling my order, insisted that they NOT follow up with me, and I decided to go back to old technology for my condition. I'd rather deal with old, inferior technology than this company that has little-to-no regard for human life. This company should not be in the healthcare business, because time is ESSENTIAL in this business. What an absolutely shameful company. read more

ever since rotech took over this company the service is terrible i used to receive my 14 day sensors on time now they never arrive no one ever calls back i have tried and tried again to correct the problem with no help from the company terrible service ordered refills 3 weeks ago still have not received them read more

Was forced to use BLN when we changed insurance. I have yet to receive a full order and back ordered items never come. I have to reorder and deal with the paperwork every month instead of 90 day supplies. They have no idea how to bill Medicaid as a secondary insurance even though we got approval prior to placing the order. My daughter is out of supplies and trying to eliminate their Third excuse why they can't fill the order. Never had this type of issue with our old DME supplier. I am looking into my insurance options to see if I can pay more for someone else. They call often claim to have called and left VM. Usually it comes as an email. Our phone records show that they calls were never received. They dont have an understanding that the medical supplies they are to be providing are helping keep my daughter alive. read more