I went to the website to order a product and a popup comes up on the lower left of the screen which says "Subscribe now and SAVE 6% OFF YOUR ORDER plus a 10% off Anniversary offer" I called the company after applying the code they had e-mailed me and it is only a 6% offer and she said I assumed that is what it says. I explained it says plus 10% off. She said that it refers too an anniversary an event like something that is in the future. I explained that this is not what it says and reiterated what it says and she once again stated "I am assuming that is what it says" yet it is clear as to what it says, if it was different then it would explain the terms of the offer more clearly which it does not. Again she said I am assuming this is what it says and it is not an additional 10% off this purchase but 10% off on the anniversary of this purchase, again it does not say this! If you look at the picture of the response to my review you can see that she refers to details as to the offer yet you can clearly see the offer and there are no additional details as she claims and this goes for the offer e-mail as well. Update: As you can see in the follow up response Barbara is clearly attempting to discredit me by saying I wanted an additional 16% off when she clearly had not understood all I wanted was the original 16% indicated in the popup on the website and provided below. Again the popup does not state any details as to the offer and only says Subscribe now and save 6% off your order plus a10% off anniversary offer. Generally on any website offer there is a link for offer details which this does not have so I ask you how are customers to know anything about receiving a code a year from their purchase if there is no details listed? As for my return shipping request, if for some reason the wrong item was shipped would you cover the delivery & return shipping? As for the product I was interested You have it for $57.5 and I had picked it up Omron's new 3 series unit at Walmart for $36.82 read more

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If you have questions about important medical products, the team at CWI Medical will have the answers or will find the answers. They go above and beyond to help families. I had some questions about Ensure Clear, Tranquility adult briefs, pureed foods and thickened liquids, and they were the only ones who were able to answer my questions for my family. There delivery was timely and they made it easy. They also care about my welfare as I live and work in a building and we got on the topic of evacuation. They shared that many businesses order the Stryker Evacuation Chair, so we plan on make that part of our safety plan If you want service, please go visit them. I highly recommend you contact them. read more

It goes to show that researching online can sometimes save you some money. Last time I ordered nutritional supplies from Metro Medical and this time, I found the same stuff for a few dollars less. Hey a buck saved is a buck saved in my book, so if I'm saving $5 that's a plus! This online company has a bunch of nutritional supplies as well as a host of medical supplies and other items one may need. Some items ship for free so that makes a difference too when you're shopping on line. Spend a few more minutes and you'll be sure to save. read more

Better be sure about what you are purchasing. If you do not like the quality after opening, i.e. men's nightshirt, you CANNOT return it. This makes a $50.00 lesson learned. I will ONLY purchase from sellers who stand behind their products and customer satisfaction whether or not they are able to RESELL them to someone else or not. read more

I love their escented wipes, just had a little issue, the wipes are a little bit dry.

CWI Medical had what I needed, easy navigation through the website and delivered swiftly.

The items I ordered were just as they were represented and they were delivered as promised. I will certainly order from CWI in the future and highly recommend them to other needing medical supplies. read more

I ordered online and mistakenly placed two orders. They contacted me to confirm if I did in fact want to order two of the same (which I did not). They deleted the second order and quickly filled and shipped my order. The pricing and quality of the trash can liners is excellent. I highly recommend CWI Medical and will definitely continue to order from them. read more

These folks couldn't be more helpful. I've been ordering from them for years for a reoccurring order of specialized milk for my daughter. The staff has ALWAYS been a pleasure to deal with. Always pleasant on the phone. Occasionally you hit that point that you stop looking at the pennies in pricing differences and just go with the place you know works. I reached that with CWI and now I always forget to even check. I would rather do business with them. read more

Ordered a rainbow cane with a small base. It is not quite as bright as I'd hoped but it was a great price, got here in a timely manner and works just fine. read more

I love getting my meds from them. It is deviled to my door steps They call me a few days before and see what I need. I do not have to go out and wait in a long line any more and I love that. If I cannot afford it they will find a way for me to get it read more

Good service, reasonable price, and nice people to deal with.

CWI provides a wide range of products for people who have difficulty swallowing (dysphagia). Thank you CWI for your support of my website - SwallowStudy.com: A Dysphagia Resource for Patients and Professionals. I reviewed CWI and included a product review on thickened liquids. If you require thickened liquids due to difficulty protecting your airway due to difficulty swallowing (dysphagia), then check out: http://www.swallowstudy.com/?product=cwi-medical-supplies. If you follow the link on my website to CWI and order products, I get a tiny percentage. This supports my writing about dysphagia and creating resources for patients and professionals treating dysphagia. This has been my labor of love to the field, and I thank CWI for their support. I will be updating the coupons soon to get the latest discounts on products from CWI. read more

Very disappointed with the customer service provided by CWI Medical. I initially ordered a set of Proteinex orange flavor bottles on February 20, 2020. Nowhere on their website did it mention that they were sold out of the orange flavor. My credit card had a pending charge of $162 for that order and 3 days later I receive an email stating that they are out of the orange flavor and they don't have an anticipated date when it will be available again. I contacted CWI Medical to inform them that my card was already charged $162 and needed to know when the orange flavor will be in stock since it was my desired flavor. The representative mentioned they don't know when but offered me a different flavor that I will enjoy. I got persuaded on ordering the lemon flavor since the representative mentioned it had a great lemon flavor and would be delivered rapidly considering that I needed to take additional protein due to medical reasons. The representative allowed my order to be modified in order to receive the lemon flavor as oppose to the desired orange flavor. Once I received the Proteinex lemon lime flavor, I noticed the bottle had a crystal like material surrounding the cap which seemed very odd. When I tried the Proteinex, it did not taste nothing like lemon as advertised. Furthermore, the taste was so awful that I literally gagged and was about to vomit. I don't understand why a representative would be so inclined to sell a product that probably they knew would not taste as advertised. This type of business practice of misleading a customer should not be allowed especially in a medical field industry. CWI Medical should evaluate their products to ensure the quality is good and does not contain any foreign objects or debris such as the crystalized substance material surrounding the inside of my bottle cap. The product could have possibly been contaminated with the crystalized substance that was inside the bottle cap. It is evident that this product did not go through a proper quality control process. This company should be honest with their customers and inform them if a flavor is not similar to what is advertised or if the item is not considered a top rating/selling product. Lastly, I have contacted CWI Medical to address my concern on March 2nd and was directed to leave a voicemail to a male supervisor in order to receive a call back from him since he was not available that day. Two days later, I call back and ask for a supervisor and once again I am told their isn't any supervisors but she will rely the message to return my call once they come back from their lunch break. Once again, I did not get a call back from a supervisor or anyone from CWI Medical. Completley upset with their lack of customer service. Not even the slight courtesy to return a customer's call to address any concern or issues they might have. I will be taking my business elsewhere. There are plenty of businesses out there that will truly and genuinely value their customers. read more

Reliable, prompt delivery, reasonable pricing. Orders received quickly, customer service is great. Been ordering online from them for several years now, not disappointed. Have ordered from them by phone as well, and service is always courteous and prompt. My go to medical product supplier for sure. read more

Excellent company for all your adult diaper needs. I don't have any Incontinence issues but there are many other uses for them like long trips in the car, on a bus or on a train. At concerts, the circus and many other like events. My favorite is for the movies so I can drink all the soda or water I want and not have to leave during the showing and miss any of it. This company is quick to deliver and very discrete. read more

I ordered liners for the first time from this company. I was sent the wrong liners. CWI responded that the manufacturer was responsible and after a tiff about CWI paying for the return, they finally sent an RMA. Well, no refund was had. They indicated manufacturer did not receive the return so nothing they could do. I responded back with the RMA # and the address it was to be returned to -- which was CWI Medical. Despite the evidence, they refuse to refund my money. Really? read more

Website advertised steam inhaler at $9.95. When ordered I received a confirmation for the inhaler with the picture of it. I paid $7.75 for the shipment. What I received was just a mask. The website is very confusing. When I called the company they refused to acknowledge the confusion on the website and declined my request to reimburse the shipment. Now to send the mask back I have to spent the same money the mask is worth, which is meaningless. This is unfair treatment of their customer read more

I am so happy that they are located nearby. You never know from the outside that they would have a wide range of medical supplies and equipment. I originally visited to get Tranquility Adult Briefs and some Nestle's Breeze Boost Beverage for my Dad. But after speaking to them I learned more about the Stryker Evacuation Chair and the Zoll AED Defibrillator to help my employees in case of an emergency. They also have baby diapers and gloves. What really helps is the patience they have with people walking in. Just amazing staff that makes me want to visit on my lunch break, but I don't. Again, I hope you find this review helpful and I suggest visiting www.cwimedical.com to find the right products that you need for your health. Cheers! read more

All products ordered arrive in good shape and a timely manner. No complaints..