I applied to adopt a specific dog from this shelter. Linda let me know that dog was not a good fit,…read moreso I thanked her and let her know to put my application on hold. A week later she called me while I was at work saying she had spoken with my landlord and that my apartment did not allow pets. I was quite confused because I had never heard of the woman she had spoken to, and I had asked her to put my application on hold and was now midway into adopting a dog elsewhere. I tried to calmly get to the bottom of the miscommunication, reminding her that I had sent her written proof of my pet policy over email, and that this was not my landlord she had spoken to. I suggested maybe it was a wrong number, or a new employee at the leasing office. She snapped at me "Would you just be quiet and let me talk!" At this point I told her to withdraw any of my information from her system, and never contact me again. I called my landlord and she said she had never spoken to Linda. This strange miscommunication should never have happened, as I had already requested my application be put on hold. It also could easily have been resolved if Linda had listened to me and conducted herself with professionalism. I am so happy I will be picking up my dog tomorrow from a more professional shelter. For these reasons I can unfortunately not recommend this shelter. But please, adopt (elsewhere) don't shop!

I have worked with Linda and Ed from Gerties Small Dog rescue for several years. Reading negative…read morereviews makes me feel sad. Linda and Ed are marvelous, honest, and very hard working and really care with a massive heart about what they do. They are strict about requirements to adopt from them. That is only because they want to do their very best to make sure any adopted dog is in the safest hands possible and that potential adopters are fully prepared and able to take the best care possible of any dog they may adopt. It is a lot about the dog and minimizing return to shelter situations. They really do dig deep into potential adopters, again this to make sure any adopted dog will be safe. Linda and Ed have made Gerties Small Dog Rescue their life, they have an excellent track record and are well respected in the community as well as within animal and rescue circles.

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

What an amazing place! They are expanding and I can't wait to see what's coming next. Super…read moreclean, wonderful people who are helpful and so caring with the animals. There are bunnies, mice, guinea pigs, dogs, kittens, cats and more up for adoption. There is a nice open space with merchandise for sale to support the humane society too. Very well laid out, with sign age and even prints on the floor to follow to the areas. There is also an outdoor farm with horses that is really cool. You can even hike a trail nearby and there is a playground next door.

They steal people's pets and lie to people and have no compassion. Someone brought in my well taken…read morecare of pet who wasn't the owner and they said ok. When I called they said they didn't have my pet. I gave them my phone number just incase and when he was brought him, by someone who had no permission to, they purposely chose not to call me. They then said to me and the co-owner we're not permitted to have him returned to us. They also lied and said the co-owner went into Lollypop yelling and cussing. This is a lie because Manuel has never been to Lollypop Farm. This just proves what I've been saying to Manuel for years; there are no decent White people in Rochester This means if you're in a bad marriage or whatever and your violent ex drops of your beloved pet as revenge they're not giving it back cos they sure didn't care to bother letting me know or returning our pet to us when he was illegally brought in May they all suffer from stage 4 cancer and may this facility be shut down, and trust me read all the 1 star reviews. Also, I assist police departments on solving cold case homicides. I said to a homicide detective in another region of NY I'll never never assist on cold cases in Rochester because Fairport, NY police work for Lollypop Farm and well, yeah this and other 1 star reviews explains all you need to know

Highly recommend. We adopted our family dog Maggy 7 years ago from East Coast, an amazing addition…read moreto our family. Recently wanting to follow suit, I also contacted East Coast adoption about adopting a puppy. Absolutely love my sweet Clover. They do same day adoptions, are friendly, responsive and their main goal is to rescue and provide for dogs in need. I highly recommend using them and adopting not shopping!

I adopted my first dog from East Coast adoptions. They named her Sable She is an awesome pet…read moreand we love her to very much. We renamed her digit. About 1 year later we adopted our second dog. Her name is Knuckles. Both my dogs were perfectly healthy and well taken care of. (I also got a cocker spaniel after my daughter passed) I am older so I don'[t think I could have a 4th dog, but if ever I decide I know exactly where. Or and older dog that no one wants. Thank you for my wonderful friends and protectors

We just adopted our two cats from SPCA and we're so impressed! Doug and Emily were great and helped…read morethe process go smoothly. The cats all had clean and spacious rooms and the volunteers allow them to roam one at a time. These are the biggest spaces I've ever seen cats in in a shelter and I'm very happy to support that. Our cats were very scared and they let us take home their carriers because that was like their security blanket. Thank you SPCA for managing so well and giving us our new besties!

Have adopted all of our pets and most come from SPCA of Tompkins Co. so many well cared for pets…read moreto love who are welcomed to our local no-kill shelter. Proud to be a regular monthly donor as well! Deb

First time at the fast and the furriest put on by Verona street animal society! What fun!!! Pet…read morecontests, dog vendors, Walks, 5ks, and free vaccines. Next year I'm coming when they open so I can register Olaf in the contests!

I've adopted two great dogs from the shelter. The volunteers who work there are very nice and most…read moreof the workers are too. Some really go above and beyond. Some of that can be overshadowed a bit by the rather surly woman who works at the desk. I do feel bad for her as I'm sure it's not an easy job to do but it can definitely dampen the experience. Beyond the staff and volunteers, the shelter itself is depressing as hell. The two rows of kennels that face each other in the middle are intimidating to walk down and the dogs really seem to trigger each other, very stressful environment. The building needs a HUGE makeover. Also, It smells awful, even when you first walk in. I understand there are animals there but the whole lobby doesn't need to smell like urine and various other unidentifiable smells. It doesn't even smell that bad where the dogs are contained, why so gross out front? Anyway, I'd give five stars because I love our dogs so much and would def support from them again but had to take off a couple of stars because the building itself and overall mood is quite abysmal. It seemed there have been efforts lately to change that but they've got a loooong road ahead of them.

I adopted Zoey last July and she has been the best dog. She's loving, loyal, protective and she…read moreloves playing with her toys.

I recently adopted one of the beagle pups from the hoarding case and I cannot compliment the staff…read moreat the CNY SPCA more. The last time I adopted from there was years back, a cat, no offense to the previous administration but the improvements are amazing. They respond very quickly to any questions or request to see a pet after application is done. The kennels are all clean, animals well cared for. The don't leave you hanging for days when you call, ask questions or do application. The front desk ladies are extremely professional and well organized, as good, much better actually than other rescues I have seen. They have you bring in current dog to meet potential adoptee which to me is a GREAT idea, the young man that handled that was extremely knowledgeable and kind. In todays world of so many needy pets, they are the light at the end of the tunnel, wonderful people and amazingly professionally run. The adoption fee is also very fair considering how much it includes, getting a pet already spayed or neutered is a huge plus. I would recommend adopting from them to all who are looking for a furbaby to add to their family, Bravo SPCA!

We came to Humane CNY over thanksgiving weekend and were able to find a great addition to our…read morehousehold during the waiver adoption fees event they had going on. Financially we were able to give a donation during the holiday season in addition to buying all the essentials to bring our girl home. But it is nice that they have events such as this where families who might not be able to part with all that money up front can take home a new family member, spoil them a little, and hopefully give back throughout the year rather than just paying the adoption fee. I was impressed by how clean the cat room was and how happy the cats seemed. The volunteers didn't seem to know much about the individuals and the lady working at the front desk was a bit brash. I also do love that it is a non kill shelter. The only thing that brought it down to a 4 was just the harsh attitude behind the desk.

Disgustingly rude receptionist blonde with snobby attitude was flirting with my fiancee while I was…read moreattempting to adopt a cat for my child. We came a very long distance to adopt the cat, she argued with me because we did not have the" perfect conditions" set up for adopting , gave no constructive advice about where to go locally to find veterinary care that was immediate, then threatened that the pet my son had picked and played with for over 10 minutes..we could not have, could not put a deposit on...and that the pet would more than likely be adopted. Furthermore that we should consider adoption agencies closer to our home. What an absolutely nasty idiot she is, and she should be fired. We have so much to offer the animal, such a big and beautiful house with a loving family ...SMH. Fire that I'll gotten thing that pretended to care...hating on animals and kids! Never go here.

Assistance is adoption process . Staff is attentive. They offer great advice when one adopts a new…read moredog into your home Joanne

Absolutely the best adoptipn network in Rochester, NY. They noyt only got me themost wondercful…read moreloving dog but they dont keep any dogs in crates or cages They are fosteted by amazing peopleuntil adopted. I got my dog Mickey from them and he has quickly become the most important thing in my life. I don't know what I'd do or where I'd be without him. He is just a littlebundle of love that you couldn't take away from me for a million dollars. I LOVEmy rescue dog. Call them first. You will NOT be dissapointed. They are the best rescue in NY, bar none!!!!