1. The Salty Dog Inc

    1. The Salty Dog Inc

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    Canandaigua, NY

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    The Salty Dog Inc

    4.8 (4 reviews)

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    Had a bad experience tonight before they closed. The area I needed a couple of minutes in, since I…read morehave a new pet, was very busy. When it finally cleared out, two workers practically shoved their way through the aisle to straighten up. They probably have to do this duty at some point before close but they took a long time and were in my way, spent the whole time talking loud about random things. This made it very difficult for me to read and decide on pet products. :( They offered no help or greetings and made me uncomfortable and feel panicked. Touching the cans seems like a one person job Especially in already overcrowded aisles. The customer service was nonexistent. While in line a totally different worker was standing on shelving touching products in the same way... probably an end of night duty but it was very rude and uncomfortable while the line was wrapped around and full of people waiting and waiting. I'll stick with Amazon !

    A very good location and whenever I'm in a new city the first thing I'm looking for is the local…read morePetco. I was happy to find that there is one just a few blocks from me. It is a big store with a lot of inventory and white selection. Service was very good but it took them a while to find that some time to help me. I understand Waiting few minutes but not 15. At the end I took what I thought I needed and left hoping that I will come here when they will be less busy although they weren't that busy when I came here. I would return to dispatch go I just gonna do it in the earlier time of the day.

    Tractor Supply

    Tractor Supply

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    (5 reviews)
    $$

    I had ordered an item online and picked up in store. When I picked up, I asked the employee if he…read moreneeded to do anything to finish the sale. He said no. Two days later, I got notice that I needed to pick up my item. I went in because I had ordered a second identical item from another local TSC store, wondered if possibly it was a duplicate order. It wasn't, there wasn't an additional item waiting, and a couple of the staff members got a little porky with me, practically accusing me of trying to pull a fast one. I explained that they may want mark my purchase as completed so the item could be taken out of inventory. I was a retail manager for years and I know what it's like having to try to explain shortages to district managers! Obviously they didn't because I was able to order and pay for the item again today, asking for in store pickup. It's something that I use frequently so it's not a purchase I made simply to prove a point. It is the only one (supposedly) in stock. Time will tell. Honestly, the current management is more interested in hanging out and chit chatting with their staff than actually helping customers. I will say there are a couple of outstanding cashiers who are always smiling and friendly - you go, girls!

    I was inquiring about trellises for my garden. I was shown the various types and what they are…read moreused for. Spent his time and explained everything clearly. Did not rush through explanation. Very helpful.

    Kilbury's Feed Svce

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    I had an extremely disturbing experience with Kilbury's Feed Service in Arkport, NY. They performed…read morework on a fireplace insert/heater at one of my properties, and while the occupants were sitting in the living room, the unit exploded with enough force to send glass shards into the wall. This was not a minor issue -- it was a dangerous, life-threatening failure directly tied to the unit they serviced. We were notified of the incident on Monday and I contacted the company that same day and was told we would hear back. By Tuesday morning, there had been no follow-up, so we physically went to the business to speak with the owner. The response was dismissive. We were told he hadn't spoken with his business partner yet and that "they had trucks and pallets to unload" -- apparently a heater exploding in an occupied home is not a top priority. We even offered to have them come out and inspect the heater themselves, and they declined and wanted nothing to do with it. When we calmly asked that they contact their insurance company to begin the claims process, we were told it "wasn't their problem" and were hung up on. You would think hiring a licensed contractor would prevent something like this, but clearly that was not the case. Instead of urgency, accountability, or concern for safety, we were met with excuses and disregard. I will be pursuing this matter further. If this is how they handle a life-threatening failure directly tied to their own work, that should be a serious red flag for anyone else considering utilizing their services.

    Best Feed store I have ever been to. Customer Service is Great and Friendly. I wouldn't go anywhere…read moreelse. I Love there flavored pellets for my Great new Trager Grill. I have bought 2 of my Trager Grills from Kilburys and they are the Best. Thank you Kilburys Feed.

    The Salty Dog Inc - petstore - Updated July 2026

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