Wonderful experience staff was very friendly and professional and no long wait time and facility…read morewas very clean and we had an awesome experience seeing our baby for the first time at 20 weeks scan highly recommend this place for imaging of your unborn future baby!!

I am extremely frustrated with the call center and the process of trying to schedule my MRI. I…read morecalled first thing this morning to request an appointment and was informed that I could potentially be scheduled this afternoon if my referral was received and processed. After I was notified that my referral had been faxed, I called approximately 20 minutes later. I spoke with another representative who informed me that it would take 30 minutes to 1 hour for the referral to be processed. After waiting an hour, I called again and was told by yet another representative that my MRI could not be scheduled because the referral still needed to be processed and that it would take an additional 2-3 hours. I explained that this was my third call of the day and that each time I waited an average of 12 minutes before speaking with someone, only to receive different timeframes and no resolution. It felt like I was being asked to continue calling back rather than having the referral processed. The representative then stated, "Okay, I will process it," but while I was waiting, the call was disconnected. Approximately 10 seconds later, I received a text from Touchstone stating that my referral had been processed and that I could call to schedule my MRI. I called again, waited, and was eventually sent to voicemail. I called back and selected option 1 for the ordering physician/doctor line, but after several minutes of ringing, I was again prompted to leave a message. The entire experience has been extremely disappointing. The call center continued pushing my call to different people instead of resolving the issue. Since it is a call center, I was unable to work with the same person or request a specific representative who understands the situation. I feel as though the urgency of my healthcare needs was not taken seriously. This is not just a routine task--it involves my health and my life. As a nurse with 28 years of experience, I was very disappointed by the lack of communication, coordination, and compassion I experienced. If I am able to get my MRI scheduled, I hope the clinic staff will provide the level of professionalism, care, and patient-centered service that patients deserve. I entrusted my care to this organization and expected a much better experience.

I originally wrote a one-star review for the call center two days ago because I was very frustrated…read moreand reluctant to keep my MRI appointment. I even called facilities within 100 miles to see if I could have the MRI done somewhere else so I could cancel this appointment. Unfortunately, I had no luck, so I decided to keep my appointment--and I am very glad I did. I want to give credit to the entire Stone Oak office staff for turning what I expected to be a stressful experience into a very positive one. The waiting room was very comfortable, and I received a friendly greeting when I checked in. Shortly afterward, the nurse introduced herself and explained that she would be placing an IV. I told her that I am claustrophobic, had a Valium available if needed, and also have an Inspire implant. She could tell that I was very nervous and immediately reached out to Ed, the MRI technologist. Ed took the time to speak with me and explain exactly what would happen during the scan. While we were discussing the procedure, I showed him the area of concern, which was primarily my pelvis. He noticed that the MRI order was for the abdomen, which would not have properly covered the area that needed to be scanned. He recognized that the order needed to be changed from an abdominal MRI to a pelvic MRI to ensure the correct area was evaluated. Ed personally walked me to the front desk, where the receptionist contacted the ordering physician's office. I also called Dr. Rivera myself, and he was able to provide a verbal order so we could proceed with the correct MRI. The MRI itself went much better than I expected. Ed played music during the scan, and a calming voice explained when I needed to hold my breath and what to expect throughout the procedure. That made a huge difference in helping me feel comfortable. Kudos to the entire Stone Oak staff! The nurse was incredibly sweet and attentive to how apprehensive I was, and Ed was patient, knowledgeable, and genuinely interested in making sure I received the correct scan. I truly appreciate everyone who took the extra time to make sure everything was done correctly. Thank you to the Stone Oak team for turning what started as a frustrating experience into one that I can honestly give five stars.

Professional staff. I arrived early for my appointment and they pulled me back shortly after…read morearriving. Very clean facility; coffee station; and comfy seating.

Everyone here is professional from when you arrive. Calming ambience & in and out quickly all 3…read moretimes I've been.

The staff, location and ambience makes it so comfortable while getting ones yearly mammogram. I…read morestarted going to the Sunset location and decided to go to the Boerne location since it's closer to my home. Both locations are great.

The only issue I had was how stuffy it felt inside. They need some air purifiers and fans to…read morecirculate the air. I came in on a Saturday afternoon for a hand x-ray. Check-in was easy, the lady was nice and the radiology tech was even nicer. My appointment was at 1:40 but they said to arrive at 1:25. I arrived around 1:20 and I didn't wait long at all. In fact, I was done a little after 1:40. The tech explained everything thoroughly and positioned my hand while we made small talk about the x-ray flower art on the walls. When I checked out I informed the same lady who checked me in that I had a referral to a hand doctor. I handed her my phone so she can clearly get the details and said she can send my results to both my Airrosti doctor and the specialist. She must have done something right because the specialist's office called on Monday to schedule an appointment. I thanked her and went on my way. There was a second lady who didn't seem to be in as chipper a mood, but I made sure to say goodbye and thank you to her, too, and she brightened up. Overall it was a pleasant, quick experience.

The girl at the reception desk is haughty, rude and very unfriendly. I have been here several times…read morefor X-Rays or MRI's...her haughty attitude has not changed. If she doesn't like her job or dislikes dealing with the public...she should consider moving on. People are here because they are hurt and have some kind of injury. They feel bad enough without a receptionist who acts like she is being bothered. It doesn't cost a thing to be friendly and helpful. A smile goes a long way!

This place is phenomenal. You don't feel as if you are in a medical place, more like a fancy home…read moreenvironment. I loved my MRI experience, not cold and sterile like the several others I have had within the past 6 months at various other places. I was kept warm and cozy and even got my choice of what I wanted to listen to during my test, through headphones. I chose 70's music (I mean there is nothing better than that decade of tunes, am I right ? ). My tech Terri was amazing and updated me several times throughout the procedure. I'm not gonna lie (I don't anyway ) it was so comfortable I did catch me some zzz's haha , yes! It was that comfortable. Oh, also some brand drinks and snacks for you as you leave. I plan to make this my place for all my imaging needs. Thanks a bunch guys :)

I have had multiple MRI scans here since 2021. I am always impressed at how quickly I can schedule…read morean appointment and the results are just as timely. The staff is kind and patient. This is especially to someone who is claustrophobic.

I have been to this place several times; the staff is friendly, and I have never had to wait long…read morethe service is consistent and fast.

My original MRI was scheduled for Saturday, August 8, 2026. I arrived for my appointment only to be…read moretold that the MRI could not be performed because the insurance authorization had not been verified. As a result, the MRI was canceled, and I subsequently had to cancel and reschedule my specialist appointment because the specialist needed the MRI results before seeing me. My MRI was then rescheduled for Saturday, August 22, 2026. Because of what happened with the first appointment, I took it upon myself to contact my insurance company on Wednesday, Thursday, and Friday before the appointment to make sure the authorization had been completed. Each time, my insurance company advised me that they had not received an authorization request from Baptist M&S Imaging. Beginning Thursday, I also contacted Baptist M&S Imaging regarding the authorization and was told that someone would get back to me. I did not receive a response until approximately 3:00 p.m. Friday, the day before my scheduled MRI. At that time, I was told that I would not be able to have my MRI the following morning because my insurance company had not responded to the authorization request. I explained that I had personally spoken with my insurance company numerous times that week and had repeatedly been told that they had received nothing from Baptist M&S Imaging. It was then finally acknowledged that the authorization paperwork had only been submitted that day, Friday, and had been marked urgent. Consequently, my MRI was canceled for a second time on August 22, and I have now had to reschedule my specialist appointment for a second time because the MRI has not been completed. What is particularly concerning is that the first appointment was already canceled because of an authorization issue. Despite having two additional weeks before the rescheduled appointment, the authorization apparently was still not submitted until the day before the second MRI. I was also told that a supervisor would contact me regarding this matter. As of today, August 24, 2026, I have received no call or follow-up from a supervisor. This is more than an inconvenience. These repeated administrative failures have resulted in a delay in my medical evaluation and treatment. I made repeated efforts to prevent the second cancellation by contacting both my insurance company and Baptist M&S Imaging, yet the same problem occurred again. As of today still no supervisor has returned my call....

In September 2023, my mother had an MRI at American Dynamic Imaging in San Antonio after an earlier…read moreultrasound had already shown suspicious lesions on her liver. The radiologist's report said there were "no pathologic liver mass lesions." Only a few weeks later, she underwent another MRI at a different imaging center. That exam showed extensive cancer throughout her liver, including multiple nodules and larger lesions. A later medical review confirmed the cancer had been visible in the first MRI. Because the September MRI was reported as normal, my mother never received cancer treatment. She passed away on November 8, 2023, only receiving pain relief in her final days. The suffering she endured and the loss to our family were devastating. I am sharing this so that other families know to ask questions and seek second opinions when results don't match what the clinical situation suggests.

Come here!! I have anxiety from my first MRI experience and this place is my only pick if I need…read moreanything in the future. If you have anxiety this is going to be the BEST possible option for you. Great customer service!

I live in New Braunfels, and when my providers send me or my husband for additional testing, we…read morealways choose STRIC located in Schertz. The waiting time is phenomenal. The front admin is very efficient. Yes, sometimes, it's annoying standing in line to check in, but it's my responsibility to get there at least 15 early. LOL. Everyone treats us with respect and empathy. It's a comfortable waiting area. Everything looks clean and organized. We've had MRI's, Calcium scores, Ultrasounds, etc. done here. This organization accepts most insurances and that's a big plus!! I won't go anywhere else.

This is a new place for me and I think they did an excellent job. I didn't have to wait long and…read morestaff were very professional.

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful

Every time I come here, (annually) I get taken in on time. No waiting to be seen. The place is…read moreextremely clean. All the women really make sure to get your exam done and let you go. Very easy process. Made all my anxiety go away!

Tabby was awesome. Computers were down and she faced it head on like a trooper. She was as…read moreprofessional as she was sexy Thanks Tabby for a great visit

Waited over an hour as a walking. Watched 3 other people who were also walk ins and checked din in…read morethe same manner be taken back before me. I asked 2 different people for help and was told that I had to wait until they decided I would be assisted since I walked in. I left without receiving care after the third person as they continued to take new walk ins I stew d of assisting me. DO NOT go here if you I tend to be a walk in. Go to a location in a medical practice that is more equipped to handle walk-in patients