Wonderful experience staff was very friendly and professional and no long wait time and facility…read morewas very clean and we had an awesome experience seeing our baby for the first time at 20 weeks scan highly recommend this place for imaging of your unborn future baby!!

I am extremely frustrated with the call center and the process of trying to schedule my MRI. I…read morecalled first thing this morning to request an appointment and was informed that I could potentially be scheduled this afternoon if my referral was received and processed. After I was notified that my referral had been faxed, I called approximately 20 minutes later. I spoke with another representative who informed me that it would take 30 minutes to 1 hour for the referral to be processed. After waiting an hour, I called again and was told by yet another representative that my MRI could not be scheduled because the referral still needed to be processed and that it would take an additional 2-3 hours. I explained that this was my third call of the day and that each time I waited an average of 12 minutes before speaking with someone, only to receive different timeframes and no resolution. It felt like I was being asked to continue calling back rather than having the referral processed. The representative then stated, "Okay, I will process it," but while I was waiting, the call was disconnected. Approximately 10 seconds later, I received a text from Touchstone stating that my referral had been processed and that I could call to schedule my MRI. I called again, waited, and was eventually sent to voicemail. I called back and selected option 1 for the ordering physician/doctor line, but after several minutes of ringing, I was again prompted to leave a message. The entire experience has been extremely disappointing. The call center continued pushing my call to different people instead of resolving the issue. Since it is a call center, I was unable to work with the same person or request a specific representative who understands the situation. I feel as though the urgency of my healthcare needs was not taken seriously. This is not just a routine task--it involves my health and my life. As a nurse with 28 years of experience, I was very disappointed by the lack of communication, coordination, and compassion I experienced. If I am able to get my MRI scheduled, I hope the clinic staff will provide the level of professionalism, care, and patient-centered service that patients deserve. I entrusted my care to this organization and expected a much better experience.

The only issue I had was how stuffy it felt inside. They need some air purifiers and fans to…read morecirculate the air. I came in on a Saturday afternoon for a hand x-ray. Check-in was easy, the lady was nice and the radiology tech was even nicer. My appointment was at 1:40 but they said to arrive at 1:25. I arrived around 1:20 and I didn't wait long at all. In fact, I was done a little after 1:40. The tech explained everything thoroughly and positioned my hand while we made small talk about the x-ray flower art on the walls. When I checked out I informed the same lady who checked me in that I had a referral to a hand doctor. I handed her my phone so she can clearly get the details and said she can send my results to both my Airrosti doctor and the specialist. She must have done something right because the specialist's office called on Monday to schedule an appointment. I thanked her and went on my way. There was a second lady who didn't seem to be in as chipper a mood, but I made sure to say goodbye and thank you to her, too, and she brightened up. Overall it was a pleasant, quick experience.

The girl at the reception desk is haughty, rude and very unfriendly. I have been here several times…read morefor X-Rays or MRI's...her haughty attitude has not changed. If she doesn't like her job or dislikes dealing with the public...she should consider moving on. People are here because they are hurt and have some kind of injury. They feel bad enough without a receptionist who acts like she is being bothered. It doesn't cost a thing to be friendly and helpful. A smile goes a long way!

Front desk staff was professional. Not super friendly, but I got what I needed. The imaging staff…read morewas very friendly and helpful. Explained everything I needed to know. The facility provided a relatively calming experience. Appointments are not easy to come by, they seem to book up quickly. However, I was about to get in at my appointment time and out quickly.

THE LOCATION IS IN THE BACK!!!…read more First, it was impossible to find. I drove back and forth in the front multiple times, parked twice and even got out and walked around. There is a sign in the front with their name, other businesses and address but it was not clear where this office was. As you face the building there are arrows that point left but the last thing in that parking lot is Torchy's Tacos. Nowhere did it say, "around back". You literally have to leave the parking lot of the address to get there. This is not intuitive or clear. At some point I even tried to call that location and was sent to voicemail.... this was my first sign. Second, I tried to fill out the forms online the night before. Because I needed portal access, I was not able to do that. I literally got access when I was about to leave for the appointment. I left early because the text instructed me to get there 15 min early if I needed to fill out forms. I got there early (but also wasted time lost in the parking lot). When I got there, I checked in with the QR code as instructed and took a seat. This is very impersonal and no one gave me forms to fill out. Why would I/should I get there 15 minutes early, as requested, if you aren't going to give me forms to fill out when I get there??? Third, my apt was at 10:40 and it was 30 minutes after that before anyone even spoke to me or gave me forms to fill out, that was after I initiated contact with the front desk. This was very poor customer service across the board. The waiting room is also very small with people packed in there. It seems like a huge space behind the scenes, so the size of the waiting room makes no sense. There were people waiting outside and the people in wheelchairs were struggling to find places that weren't in the way of others. My tech was great and the facility seems very nice and clean but that's the extent. You lost my business in the waiting room. Of note, while sitting there, I was watching one guy get rescheduled for a second time. They tried to tell him he didn't have an appointment that day but he had the paperwork to prove it. Another elderly woman being told she would have to be reschedule because a machine broke. The front desk person was telling someone that they don't do Sunday appointments only to be corrected by another staff member and told that they do. None of this is my business but it was clear that this location lacks leadership or direction. The amount of unhappy patients was crazy. This place needs MUCH better customer service, better management or at least staff that are better trained. There was just an air of chaos in the front.

Setting up my appointment was easy. The staff were friendly and helpful. The text messages…read morereceived before and after my appointment were helpful. Staff explained everything to me so I knew what to expect and how to prep for my exam. The office was easy to find and I was welcomed by friendly caring front desk staff. I was checked in promptly. I was called for my exam and the staff was great. They asked me questions and explained what my exam would entail. When I was to get my results and if I had any additional questions. The office and exam room and waiting area and restrooms were clean and inviting. I would definitely recommend this Imaging Center.

I made an appointment for an MRI at this location. I had August 5 on my calendar. They called on…read moreAugust 4 asking if I wanted to reschedule (I was not available so I did not see this call until later that night). It turns out they had my appointment for August 4. I don't know who got it wrong, them or me, but they made a new appointment for me on August 5. My appointment was at 3:30. I got there about 3:20 and they brought me to the back at 3:28. I put my belongings in a locker and went to the MRI room, laid down, they did the MRI, and I was done. I was out of there by about 3:50. Everyone was really nice. I got the results of the test the next morning. Previously I went to American Health Imaging downtown (Lexington Avenue) for an x-ray and had a similarly positive experience (I wrote a separate review for that).

Great staff and little waiting. Very professional. From the time I arrived until the time I left…read moreit was five stars. Parking was good too.

The reception staff are so bad. I showed up 15 minutes before my appointment time. After checking…read morein 4 people come in AFTER I did- and go back for screening. I took a day off for this. Have another appointment I have to go to. Scheduled with plenty of time but one moron and now I've been waiting an hour. I will never return here. Still waiting. This place is a disaster.

This review is about the first-floor hospital in processing department and not the fantastic…read moreservice we got on the second floor from the folks who drew blood and from the staff in the STRIC office where my wife got her X-ray. My wife was diagnosed with a very serious medical issue (think Pink...). Our doctor/surgeon told us to hustle over to TNI to get this blood and x-ray work done before they closed. TNI is about 3 blocks from our doctor's office. The signage tells you that TNI is on the 3rd floor so we drove around the parking garage until we got to the third floor which also, conveniently, had the skywalk. We parked and made our way via the skywalk to the main building. Directly in front of us was STRIC, which our doctor had told us is where we needed to go. Upon entering and handing over our paperwork, we were instructed to hurry down to the first floor to check in. We got on the elevator and headed down. The door to this department was locked. The staff saw us and came over. They informed us that they were closed and we would have to come back. I stated that the folks upstairs told us to hurry down. She said she'd make a call. She did make a "call" but nobody answered. I kept looking back at my wife who now had her face planted firmly in her hands as she became increasingly distraught. I explained the diagnosis and that the tests were needed today and go the same reply - come back tomorrow. For a bunch of people wearing polo shirts with slogans about "humanity" and "service," they only thing we were shown was the door. Upon our arrival the next morning, we waited for just a short time before being seen. The woman helping us had stood up to get a piece of paper from the printer when another staff member approached her and engaged her in conversation. With a quick look over her shoulder at us, she remarked, quietly, to the other woman, that "This is the couple we told you about - the ones from last night." Classy. Very classy... I understand that you are tired and want to go home. I also understand you work in the med center so getting out of that place during rush hour will be a pain in the neck. But you are a religiously-affiliated hospital and should act as such. The way my wife and I were treated for arriving 5 minutes after closing time, and under the circumstances of my wife's diagnosis, I would appeal to those nice slogans regarding humanity that you wear so proudly on your shirts. And I have an additional tip. When the customer, us, is describing having come from the parking garage to the STRIC suite on the "Third" floor, instead of getting all confused, you might try explaining that the 3rd floor of the parking garage connects via the skywalk to the 2nd floor of the medical building. That would clear up a lot of confusion! Better yet, how about putting up a sign somewhere along the skywalk route informing people of that?! In the end, the service we received on the SECOND floor was first rate. The male nurse that took my wife's blood, the Hispanic gentleman, thank you for your kindness. To the ladies working in STRIC, likewise, thank you for your kindness and efficiency. Also, the donuts and coffee are a nice touch.

This review IS FOR STRIC: Here with Grandma who needs many…read moreX-Rays due to a fall..we walked on at 3:30 and were greeted with hot coffee and doughnuts plus Easter chocolates. A big plus for us who haven't had time for lunch today trying to get to our appointments. The waiting area is clean and comfortable, and so far all the staff, Linda, Aundria, Rose and Tara greeted us us with smiles and like I said, coffee and doughnuts, two of Grandma's favorite things. We waits less than 10 minutes and they even helped me wheel Grandma in to the very large and cozy X-ray room. I say cozy because there was an additional person inside to help since I had to step out. I'm still here as I write this review. It is now 3:55 and we are DONE! What a pleasant experience. I will make sure to come to this STRIC location for our family's future needs.

If I could give a negative 10, I would! Donna is extremely rude, and as a medical assistant was…read moregiving me medical advice! Dr. Shroll, whom I saw maybe 5 or 7 minutes, had no bedside manner. That visit they put someone else's name and label on my urine sample! Imagine if they put my name on someone abusing drugs!!! My blood pressure at the next appt. (A month later)was 183 systolic because of the pain I was in. No one cared. For a fracture line in my femoral head, torn labrum, and nearly non existent cartilage in my hip And torn lumbar disc, And a cervical disc pressing on my spinal cord, among many more disc problems all along my spine, I was given 300mg Gabapentin and Tylenol 3 in Dec.(3 Mri [11/20] reports in hand) Even though my 1st visit was in November they still wanted to have me go to another follow up in Jan! That's also with my Neurosurgeon, sending them his report Saying I needed injections and proper pain medicine. When i'd call I was only allowed to talk to Donna. I told her i felt i was having a reaction to Gabapentin and she said to stop taking it. When i asked if i could come in sooner to get a new rx, she said no. And when i asked why i was scheduled for another follow up instead of infections she said "well, Why didn't you ask the PA about it in person?" There is so much more she said, that I don't have the space for. Finally, when I called to cancel that January follow up, the girl asked why I was canceling. I told her it was Donna's rudeness, she said, "oh ya, everyone complains about her!" I asked to speak to the office manager and after being out on hold for 10-15 min. Someone came online and refused to give me her title. I asked her three times. She finally said she was with scheduling or something like that. So I didn't waste my time.

From the owner: Millions of Americans endure chronic pain daily, a relentless condition that affects various parts…read moreof the body and leads to numbness, weakness, headaches, and limited range of motion. For many, simple tasks become daunting challenges, profoundly impacting their quality of life. At Tricity Pain Associates, we take pride in offering compassionate, personalized pain management services to help patients reclaim their lives. As a premier interventional pain group, our mission is to provide innovative therapies and non-surgical solutions tailored to your unique needs. Our team of dedicated specialists understands that every patient's journey is different, and we strive to create a welcoming environment where you feel heard, supported, and empowered. Whether it's cutting-edge treatments or advanced minimally invasive procedures, we focus on identifying the best solutions to manage your pain effectively. At Tricity Pain Associates, your well-being is our priority, and we are here to help you move beyond pain and toward a brighter, more fulfilling future.

I took my wife here per her doctor's orders. She had an event that sent her to the hospital…read more After changing doctors, he requested that we go here for an MRI to map the brain tumor. We easily made an appointment here and went in for the test. They were very open about when we got the appointment trying to make it easier on my wife. Parking wasn't the best as many other offices are in the same location. I ended up dropping my wife off and circled for a while to get a parking spot. I had dropped my wife off at the entrance and she walked right in and was seen before I got back from parking. I sat in the waiting room for a while, and before you know it, she was finished. She came up to me and said she was finished and that the nurses and techs had taken excellent care of her. She was very happy with her experience here. Will I return? I hope I don't have to return, but I will definitely come back if the need arises.

I've heard mammograms be compared to having a garage door closed on your breasts however, while…read morethis description is eerily accurate, the staff and environment here help make the experience as quick and painless as possible. This mammogram clinic is labeled as "boutique," which implies a more spa-like experience designed put you at ease and make a necessary evil less daunting. They had coffee available in the waiting room and the clinic was very nicely decorated, plus they provide you wipes if you have deodorant on and extra deodorant to replace what you took off before you leave. You can't wear deodorant for a mammogram because its ingredients, especially aluminum, can show up as white spots on the X-ray and be confused for tumors. If you are a woman and have had the pleasure of experiencing a mammogram before, you know it can be a stressful few minutes. However the team here were all incredibly polite and the nurse I had was very skilled and most importantly, very quick. I was done in under two minutes with the scans. They'll take a scan forward facing as well as diagonally with the machine and expect to have your parts handled by the nurse to ensure a good scan. Don't worry though because you'll be instructed on exactly what is happening and what to do by the nurse. A big plus for this location is that they had Saturday hours which helped me avoid using any of my accrued PTO. Treat yourself to a nice meal after for doing what you needed to take care of your health. I joke here but do feel incredibly lucky to have an insurance that covers this important preventative screening.

I've had two appointments at this location, and neither went well…read more Last year I went in for a breast ultrasound. When I arrived, they said their doctor usually wants a mammogram in addition to the ultrasound, but my doctor hadn't ordered one. I waited over an hour for them to try to get in touch with my doctor, who was probably seeing patients the whole time. In the end we just did the ultrasound. Couldn't they have asked me about this when I made the appointment? I told them I was coming in for an ultrasound. A few weeks ago, my doctor ordered another breast ultrasound. I made the appointment for today. Last night at 6:00 pm, they left a message that my appointment was cancelled because their machine wasn't working. Then at 8:00 pm, they left another message that the machine was working and to disregard the previous message. When I arrived this morning, the receptionist said the machine was working, but the technician wasn't there. I had to reschedule. The receptionist apologized and said her boss told her "the person who called should have been more clear." No, he was perfectly clear. He was just wrong. Overall, a lot of time wasted, and this last time I got nothing to show for it. Next time I'll ask my doctor to refer me to South Texas Radiology. They were fast, professional, and kind.

These people called me two days before my appointment to say I had a co-pay of $580 that had to be…read morepaid up front. I have two insurances and have never had a co-pay! After several phone calls between them and TriCare and varying reasons from them about this "co-pay" I cancelled my appointment. I will NEVER go to this place! Turned out in the end that they wanted me to pay up front because they said TriCare wouldn't cover it (although TriCare said it could be covered) then TriCare wanted them to call to verify and they refused to call TriCare. Both Medicare AND TriCare confirmed for me that the facility is NOT supposed to charge up front. They have to bill both insurances first. I knew that but wanted to confirm. This situation had me so stressed out and in tears! I cancelled!

In September 2023, my mother had an MRI at American Dynamic Imaging in San Antonio after an earlier…read moreultrasound had already shown suspicious lesions on her liver. The radiologist's report said there were "no pathologic liver mass lesions." Only a few weeks later, she underwent another MRI at a different imaging center. That exam showed extensive cancer throughout her liver, including multiple nodules and larger lesions. A later medical review confirmed the cancer had been visible in the first MRI. Because the September MRI was reported as normal, my mother never received cancer treatment. She passed away on November 8, 2023, only receiving pain relief in her final days. The suffering she endured and the loss to our family were devastating. I am sharing this so that other families know to ask questions and seek second opinions when results don't match what the clinical situation suggests.

Come here!! I have anxiety from my first MRI experience and this place is my only pick if I need…read moreanything in the future. If you have anxiety this is going to be the BEST possible option for you. Great customer service!