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    Beyond Dental Health

    5.0 (1 review)
    Closed Closed

    Services - Beyond Dental Health

    Cavity treatment

    Crown cleaning

    Dental exams

    3 More Services

    Oral surgery

    Teeth cleaning

    Tooth filling replacement or repair

    Beyond Dental Health Photos

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    Recommended Reviews - Beyond Dental Health

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    3 years ago

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    Luxesmile - DO you Love your dentist?  Our patients actually wear these shirts...

    Luxesmile

    4.3(32 reviews)
    8.3 mi

    I am writing to formally complain about a deeply troubling experience during my mother's…read moreappointment today. My mother is 85 years old, handicapped, and has significant difficulty walking even with a walker. She was scheduled for a denture adjustment appointment at 12:50 PM. At approximately 11:00 AM, I received both a text message and a phone call from your office instructing me to bring my mother through the back entrance so she would not have to walk a long distance. When we arrived, the back door was locked. There was no bell, no signage, and no way to alert staff. It was extremely cold and windy. I attempted to call the main office line multiple times, but no one answered. We waited outside for over five minutes, during which time I could not safely leave my mother standing, as she was at risk of falling. Eventually, a staff member named Melissa opened the door while taking out the trash. She refused to let us enter and repeatedly told us to go to the front entrance, stating that staff "do not work in the back." I calmly and respectfully explained multiple times that your front desk had specifically instructed us to use the back entrance and showed her the text message confirming this. Despite this, she refused to assist us, refused to contact the front desk, and continued questioning me in a confrontational manner rather than helping an elderly disabled patient out of the cold. After several minutes of unnecessary argument, I stated I would take my mother back to the car and go to the front desk myself. Only then did Melissa say my mother could come inside and sit in the waiting area. Shortly afterward, another staff member, Holly, became involved. Instead of addressing the situation or acknowledging the failure in handling a disabled patient, she immediately defended Melissa. At no point did either staff member acknowledge that my mother's safety and comfort should have been the priority. This situation reflects a serious failure in basic customer service, communication, and care for elderly and handicapped patients. At minimum, my mother should have been immediately allowed inside and seated while staff clarified any internal confusion. I expect better treatment for vulnerable patients and hope this matter is taken seriously, and not question patients like some legal experts! I AM TOTALLY SHOCKED THAT I GOT A LETTER FROM CHRISTINE THE OFFICE MANAGER THAT THEY WILL NOT BE PROVIDING SERVICES TO ME ANYMORE, EVEN THOUGH THEY MISTREATED ME AND MY HANDICAP MOTHER, ABSOLUTELY UNBELIEVABLE! GREAT CUSTOMER SERVICE, BY NOT ADMITTING THEIR FAULT!

    I have written a review for Lux Smile before and need to do it again because I just had another…read morewonderful experience there. I had cracked a tooth and knew I would need a new crown. Got an appointment in no time and Dr.Sarah and her assistant Jackie began their magic! Believe it or not I went in at 9:40AM and walked out a few hours later with my crown all done and feeling perfect! I am so impressed with this dental office. Dr.Will has put together an outstanding group of very bright, great people! Everyone is so kind and so happy when you arrive. You'll feel right at home in a minute. BIG THANK TO YOU ALL!

    Photos
    Luxesmile - Dr. WIll and one of his favorite guests

    Dr. WIll and one of his favorite guests

    Luxesmile - Our beautiful storefront in Marshfield.  Come stop in and say hello, you don't know what you are missing.

    Our beautiful storefront in Marshfield. Come stop in and say hello, you don't know what you are missing.

    Luxesmile

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    Braintree Dental Group - Dr. Sonya Hasan

    Braintree Dental Group

    4.7(26 reviews)
    12.9 mi

    Was one of her first patients when she first opened. She was very good at that time but since has…read morechanged. She says she's here to give back to the community but now says she's not excepting mass health for adults. Seems to me that she's all about profit them being professional and still helping the community. It's sad that she's choosing that path.

    I wish we could give 10 stars! Dr. Hasan and her team are the BEST. We moved to Braintree, didn't…read morehave a Dentist, and honestly selected BDG based on proximity and some strong reviews, and this is the best dental practice my husband and I have ever joined. The whole team is thoughtful, GENTLE, consultative, and kind. Dr. Hasan is knowledgeable, smart, and has fantastic bedside manner. My husband and I have had great dental work done, and the hygienists have been fabulous. Rarely ever any discomfort or pain, and if I've called out that it's painful, they immediately do what they can to make sure I'm comfortable. Even recently, my 2 year old chipped his teeth and we got him in to Dr. Hasan pretty quickly. She eased our worry (the parents) with a calm and light hearted approach, to an easy-fix situation. She helped to keep my child comfortable while she filed down a sharp tooth, and he did not cry or show any signs of fear - she and her hygienist kept him happy and smiling the whole time. We are grateful for Dr. Hasan and her team and can't thank her enough!

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    Braintree Dental Group
    Braintree Dental Group
    Braintree Dental Group

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    Beyond Dental Health - generaldentistry - Updated July 2026

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