I am writing to formally complain about a deeply troubling experience during my mother's appointment today. My mother is 85 years old, handicapped, and has significant difficulty walking even with a walker. She was scheduled for a denture adjustment appointment at 12:50 PM. At approximately 11:00 AM, I received both a text message and a phone call from your office instructing me to bring my mother through the back entrance so she would not have to walk a long distance. When we arrived, the back door was locked. There was no bell, no signage, and no way to alert staff. It was extremely cold and windy. I attempted to call the main office line multiple times, but no one answered. We waited outside for over five minutes, during which time I could not safely leave my mother standing, as she was at risk of falling. Eventually, a staff member named Melissa opened the door while taking out the trash. She refused to let us enter and repeatedly told us to go to the front entrance, stating that staff "do not work in the back." I calmly and respectfully explained multiple times that your front desk had specifically instructed us to use the back entrance and showed her the text message confirming this. Despite this, she refused to assist us, refused to contact the front desk, and continued questioning me in a confrontational manner rather than helping an elderly disabled patient out of the cold. After several minutes of unnecessary argument, I stated I would take my mother back to the car and go to the front desk myself. Only then did Melissa say my mother could come inside and sit in the waiting area. Shortly afterward, another staff member, Holly, became involved. Instead of addressing the situation or acknowledging the failure in handling a disabled patient, she immediately defended Melissa. At no point did either staff member acknowledge that my mother's safety and comfort should have been the priority. This situation reflects a serious failure in basic customer service, communication, and care for elderly and handicapped patients. At minimum, my mother should have been immediately allowed inside and seated while staff clarified any internal confusion. I expect better treatment for vulnerable patients and hope this matter is taken seriously, and not question patients like some legal experts! I AM TOTALLY SHOCKED THAT I GOT A LETTER FROM CHRISTINE THE OFFICE MANAGER THAT THEY WILL NOT BE PROVIDING SERVICES TO ME ANYMORE, EVEN THOUGH THEY MISTREATED ME AND MY HANDICAP MOTHER, ABSOLUTELY UNBELIEVABLE! GREAT CUSTOMER SERVICE, BY NOT ADMITTING THEIR FAULT! read more

I have written a review for Lux Smile before and need to do it again because I just had another wonderful experience there. I had cracked a tooth and knew I would need a new crown. Got an appointment in no time and Dr.Sarah and her assistant Jackie began their magic! Believe it or not I went in at 9:40AM and walked out a few hours later with my crown all done and feeling perfect! I am so impressed with this dental office. Dr.Will has put together an outstanding group of very bright, great people! Everyone is so kind and so happy when you arrive. You'll feel right at home in a minute. BIG THANK TO YOU ALL! read more

Dental care was good and office is modern, abut--and I'd say this about ANY dental office--know your dental insurance benefits and whether or not your plan has a deductible. I had provided Luxesmile's office with complete dental insurance info. for my elderly mother a couple days before her appt. Then, when we arrived, she was told that her insurance had a $100 deductible and payment was due up-front. I said there must be a mistake because her insurance does NOT have a deductible. The receptionist said they had contacted the insurance co. and $100 was due, and she was firm that nothing was happening until she collected $100. After a bit more back-and-forth, the practice's billing person got involved. I asked her to please call the insurance co. for clarification; she did and, sure enough, there wasn't a $100 deductible on the plan and no money was due, so my mum was then able to go forward with her appointment less stressed. read more

I went to Luxe Dental to inquire about implants for my top teeth. After being greeted by his staff, I went off to X-ray. Dr. Will came in and explained the implant procedure to me in plain English that I could understand. Told me the price. I loved his enthusiasm about my case. I went ahead and had the procedure done. Paige was instrumental in helping me get financing. They make the whole process so stress free. I would highly recommend Luxe in Marshfield for any dental needs. Dr. Will and his staff do impeccable work. My teeth are absolutely perfect. Every step of the way, I was pleased. I cannot thank Dr. Will enoigh for transforming my smile. Prices are also reasonable. Thank you to the whole staff at Luxe Dental. read more

My recent urgent visit to Luxe Smile in Marshfield is typical of the service I have come to not only expect but appreciate from this excellent office. A call for an appointment is responded to quickly and efficiently. Dr Sarah and her assistant Darnell were attentive to my needs, spent time discussing options and took care that all impressions made were done with perfection so the lab would not have a problem . Danell made sure front desk knew I needed to return the next day and Holly at the front desk had already researched insurance coverage which to my pleasant surprise covered most of the cost. I returned today and lab had completed their work as promised ! I am grateful for the excellent service. read more

I really liked this office. It's clean, the technology is great, the hygienist I saw was excellent. I have to leave as it is extremely hard to book appointments . I can't wait 6 months for an appointment for a basic cleaning. Seems unreasonable to me. read more

I had a consultation today for 6 month smile/veneers with Dr. Burghardt. He is very knowledgeable and answered my many questions I had regarding cosmetic dentistry. Dr. Burghardt is patient and takes the time to go over all your options with you. He was also honest about what I did and did not need done. And in what order things should be done. The women that works in the financial department at the office is also great she spent quite a bit of time going over all my finance options and I was easily approved for the procedure through care credit and already have my appointment set up to move forward. I have heard great things about Dr. Burghardt and have wanted to schedule a consultation for some time but like many people have a slight dental phobia. I'm so happy with the way the consultation turned out and know from seeing other people's results that have gone to him that my smile will come out beautiful! My only regret is not doing it sooner! read more

I was a patient here fir the last few years and recently decided to switch. The dentist I saw at luxesmile told me I needed a crown and 3 fillings at my most recent check up I was sort of surprised but was planning on scheduling it. I decided to switch dentist due to the long long waiting times to be seen even with an appointment. Went to a new dentist today with the written recommendations from luxe and the new dentist disagreed and saw no need for any of this work. I had a lot done by this facility and now wonder if any of if it was necessary. The dentist are young that could be why. Or they just are hungry for money. If your looking forward patient care service first look elsewhere. read more

#luxesmile So grateful...Sarah arrives from California. Her tooth is causing so much pain. I cannot thank Dr Will & Dr Sarah and the fantastic staff for EVERYTHING they did to help my daughter. Just the best people in the world! Love my dentist (who says that!) read more

I have had bad experiences at dentist in the past, but the staff at LuxeSmile were phenomenal. I was there for an extraction, and Dr Sarah and her staff couldn't have been more welcoming and reassuring that my procedure would be a piece of cake. Along with comforting music, there is a good vibe there. The procedure was quick and easy as they had told me. They were recommended by a coworker, and I will gladly recommend highly. Good music, good vibe and terrific staff willing to assist. Will be returning. read more

I had a bad experience there, they are more interested in getting there money than treating u like a customer. They called me many times for my insurance card and I sent them info and picture. They had called previous to my appointment and found that it was cancelled. So instead of calling me back to tell me so I could call and find out why, they just let me come in. The insurance company was now closed for me at this time to straighten out matter, so I couldn't have my appointment. I left work early and lost pay. They could have at least called me with this information before I came in. Turned out to be computer glitch and corrected right away. Will not go back. read more

Luxe Smile was a wonderful experience !! From the moment I walked through the door everyone was friendly and positive !! Dr Will and his staff are professional and listened to my questions/concerns without judgement! The last time I went to the Dentist was not the best experience but I can't say it enough - they made going back to a dentist a comfortable and enjoyable experience !! The office is modern and clean and I can't say more about the staff - awesome, nice and just love what they do !! Thanks for everything. read more

LuxeSmile is awesome! Great staff, and Dr. Will is a perfectionist who truly cares about giving you your best smile.

I LOVE Luxesmile! After seeing Dr. Burghardt's car ad, I walked up to him got his info and booked my appointment to get braces. I had always been insecure about my smile and did not want a mouth full of metal for years to get straight teeth. Dr. Burghardt transformed my teeth and the aftermath has been life changing. My case took a little over six months to straighten my teeth completely but he walked me through the journey and a straight beautiful smile came out of it. I smile freely and confidently because of his work on my teeth. I've been a patient at his practice for about three years--it's an hour commute for me to get to, but I still come here even after completing my braces treatment for ALL of my dental work. The Luxesmile team is great and Dr. Burghardt is amazing! Thank you Luxesmile! read more

I can't say enough about Dr. Will and the entire staff at LuxeSmile. I'm admittedly not the easiest patient but they've always treated me with the utmost respect and compassion. From a simple cleaning to oral surgery, Dr. Will has always made me feel comfortable with whatever procedure was being preformed. I'm so happy with all the work that he's done to restore my smile. I highly recommend Dr. Will and the team at LuxeSmile!!! read more

I have a new dentist!! I've been going into Boston for years for dentist visits from days gone by of working in the city. I was looking for a local dentist and I lucked out. Dr. Will has built out a great modern office with all of the amenities you would expect in an urban setting. His assistant Rebecca greets you with her big smile and puts up w/ my preferred method of emailing for appts, etc. If you are looking for a great (painless) dentist, look no further! read more

I found Luxe Smile from 1800dentist, what a great find. From the moment you walk in the door, you feel like Family. Rebecca couldn't be sweeter and Dr.Will is UN-real. They take dentistry to a whole new level, even offering Latte's. Since I had one of His Mocha Latte specials, who would of thought to froth chocolate milk. (you gotta try it)! I especially love Dr. Will's passion for his job and goes to great lengths to not only make you happy but goes well beyond. I had a billing problem and He, without checking to see if it would work with his accountant and everyone just fixed it and went way out of His way to make me feel loved and respected. ( I was embarrassed, it was my mistake and He just fixed it right away) What more could you want from a Dentist? For the first time in my life I look forward to going to the Dentist and am very Happy with my mouth and Dental Health. I LOVE LUXE SMILE!! Best experience i ever had at the Dentist. Good as it gets!!! Steve Walsh CapeCod. read more

I personally couldn't say enough about Dr. Will. Last year right before Christmas my tooth broke. I walked in to aspen dental hoping just to get a quick fix and walked out almost in tears holding a $15,000 treatment plan. No that comma is not in the wrong place. It was the worst experience of my life. My wife had meet Dr Will at a party he threw for his clients. When she got home she strongly encouraged me to go see him. After my experience with Aspen dental I didn't see much reason to go. "He's just gonna tell me the same thing they did!" I protested. She made the appointment anyways and I couldn't have been more wrong!!! The entire luxe smile office is pleasant, up front, and most important, caring. I saved $13,500 by going and seeing this amazing guy and his equally amazing staff!!! I highly recommend you see him. P.S he has you watch tv while he works. This guy rocks!!!!! read more

Luxesmile - General Dentistry Near Me - Marshfield, Massachusetts

I love everyone at LuxeSmile. I have always had an irrational fear of the dentist but Dr. Will made me feel so at ease. The equipment is top of the line and they have done everything possible to make you comfortable, from choosing the music they play to the comfortable chair to the sunglasses they give you so the lights don't blind you. They made an experience that I usually dread one that I actually look forward to. I recently took my young children there as well and the hygienist, Amy, was amazing with them. She was calm and patient and went slow whenever they were nervous. She also took the time to show them how to take care of their teeth and brush properly. The overall experience at LuxeSmile is truly the best. I cannot recommend LuxeSmile enough!!! read more

Excellent place!! So happy to have found Dr Will (and his amazing team) after relocating and having a family dentist most of my life. The ambiance is friendly and welcoming and staff are knowledgeable and very helpful (and nice!) - you won't find a lack of customer service here. Lastly they do an excellent job and I know I am in good hands. read more

I visited Dr. Will and his team today and couldn't have been more impressed by both their approach and the surroundings. Very eager to please, thorough and reasonably priced, this is my new Dentist going forward. They seem to be doing a lot right from top to bottom and i have a feeling this practice will be expanding soon. It's a very good model and a very comfortable office to visit. Go see them for yourself! read more

Never thought Id be writing a review for a dentistry but...as far as dentists go this has been my favorite experience. Everyone is super pleasant and welcoming, especially the ladies at the front desk. The interior is small but really well decorated. If youre looking for a place and the location works for you, you cant go wrong read more

Since busting my smile at 8years old in an unfortunate biking accident (I won the race!), all I've ever wanted for Christmas were two NEW front teeth. Dr. Will not only delivered on this ancient wish but gave me a smile to match my personality. He's a miracle worker! I can't wait to go back for my next cleaning and chat it up with Rebecca at the front desk. You all owe it to yourselves to check out this dynamic team in Marshfield. The visit is MORE than worth the hike from Boston. read more

Ok, I'm a new patient with tons of guilt about not having been to the dentist in a long time. I need considerable work to be done. I hate the generic dentist and many specific ones. Not Dr. Will. His staff was very welcoming and no problem seems too big. Dr. Will fully explained the immediate and long-term plan and sensibly helped me prioritize our next steps. No drama or price shock. He fully explained his areas of competency which are much broader than a general dentist which means no referral out to another dentist (odds are good I would hate that dentist). Very bright, passionate and amusing guy. The guy even has a bobble-head of himself. His staff were very friendly with no attitudes. (I also hate medical or dental staff with attitudes). Even the money/insurance person was nice and walked me through on how to maximize my benefits. Next appointment for me is May 30 and I am not dreading it. I am surprised I am writing this review. Richard in Scituate read more

Moved to area recently and was looking for a new dentist. A family of six, My wife had a different insurance. Our old dentist say where her bread and butter was coming from and never had to pay any $$ extra. First visit to Lux for all of us my wife got a bill for $130. Considered a consult fee. Don't get nickel and dimed, go somewhere else. read more

We are so lucky to have Luxe Smile in Marshfield. My old dentist had to send me elsewhere for complicated procedures and was not in touch with latest advances in whitening and cosmetics. These folks can do it all with minimal hassle, in a very pleasant environment. Does not seem like a dentist's office at all and that's a good thing! read more

Luxe Smile in Marshfield is awesome!!! High tech (my patient info filled out on their iPad!) the hygienist is so nice and Dr Will is very good and sweet! This coming from someone who hates the dentist! read more

Lux Smile in Marshfield has a very friendly atmosphere. Dr. Will is my dentist. He is wonderful at explaining every procedure in detail , always pain free! Never a wait... they are always on time. The staff is very accommodating, kind and friendly. Why would you go anywhere else? read more

It took me a long time to find a dentist I was a fan of and this is the one! He is very nice and patient and gentle. The place is clean and the staff is nice. Definitely recommend! read more

Amazing experience. Staff was great and Dr. Will explained everything clearly and thoroughly. Felt more like a spa visit then a dental one--sorbet and a warm washcloth on the way out to refresh you--need I say more! read more

I have had nothing but problems since going to LuxeSmile....got a second opinion for two new fillings they said I had....well there weren't two new fillings....I guess he was going to make his own...very expensive and obnoxious receptionist. read more

I would estimate 9 out of 10 people dread going to the dentist. However, those who choose to see Dr. Will at Luxe Smile look forward to their appointments. To begin with, as soon as you open the door you are welcomed with familiar faces in a clean and chic environment. The office has more of a spa feel than that of a dentist office. The gritty noises of typical dental offices is absent and instead your ears take in the sounds of popular music which you can change to your personal liking once your settled in for your appointment. Beyond aesthetics- the dentistry aspect is unlike any other. Dr Will takes his craft to a whole other level. He understands the most beautiful aspect to a person is their smile- and he goes above and beyond to make sure you're smile is in its best condition. He is welcoming and treats each patient like a close friend. He genuinely listens to any concerns and finds a solution that is best suited to you and your personal needs. Dentistry is his art. I honestly can say I don't trust any other dentist with my smile since I've became a patient of Dr. Will. Along with that, I can also say that I truly look forward to every appointment I have. I always leave with a bright clean smile on my face feeling better than ever!! If you're not a patient of Dr. Will you are not going to the right dentist! read more