Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

I got a LASIK procedure with Dr. Griffith and the results were nothing short of fantastic. I would…read moredefinitely recommend her for this type of procedure.

I've been a patient of Dr. Griffiths for years and am happy. I tend to feel nervous at doctor…read moreappointments but always feel comfortable at this office. Everything is explained well and I have never had any issues.

We used this practice and Dr. Faheem Ahmed to remove my wife's cataracts. As new residents of…read morethis area finding the best and most expert care was a daunting experience for our family. As a retired healthcare professional I believe that Dr. Ahmed stands at the very top tier of the many physicians I have known. His fund of knowledge, procedural skills, and effectiveness were outstanding. Equally, and as important, his bedside manner, compassion, and gentle approach created a less stressful experience than it might have been. All of this resulted in a highly successful, complication free outcome. The staff of an office take their lead from their professionals and Dr. Ahmed's office is no exception. They were affable, caring and highly supportive of our needs. I would like to thank the members of this practice for their clinical effectiveness and for its supportive climate they have created.

The front person who answers phones in Reston never looks for appointments available, and…read moreimmediately says " I have nothing" how can she know about 3 months in advance and this is every time I have called. The doctors are great and this has no bearing on them, but they should be aware of this situation and fix it if there is an issue.

All of the staff was friendly and professional for the eye exam. However when i went to get the…read morenew lenses in the old glass frame, the "lab" lost the frames for two months Fortunately when i went to the store, Renu could understand my frustration after many phone calls could not get the frames and lenses in the same location. Renu suprisingly offered me new frames and made sure the lenses were inserted in one day Now that is customer service and thank you Renu for your help with a smile

Lived in Reston for a long time, never knew this place was the place to go for sunglasses. They…read morehave a huge selection of Maui Jim's, much better than Sunglass Hut. I was not there for an eye exam but the place is very "professional" and if I ever needed glasses I would go there!!

Great People Great Staff, Great Culture…read moreAlways Helpful and compassionate with me and my family.

Brought my father in for eye measurements for his upcoming cataracts surgery. There was almost no…read morewait for him to be taken back for the measurements. I asked how long it would take, in case I had enough time to run a quick errand and was told 20 minutes - unfortunately that estimate was way off. It was over an hour before we got to check out. I will say, everyone was very kind, friendly and patient but allow for double any estimated time.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Staff and Dr are well qualified, very kind and treat you with honest feedback on the condition of…read moreyour eyes and sight. I highly recommend this place! Michael Amir

Dr Griffiths is a first class Doctor and nice Med Techs. Easy to find, easy free parking, office…read moreon the Courtyard level. Read the billing terms and conditions and keep aware of what is and isn't required for YOUR complete diagnosis--Doctor knows, reception may not. RECOMMEND.

Very good eye care that I can recommend. My mistake was letting her do cosmetic surgery injections…read morearound my eyes to diminish dark circles. After the extreme pain of the injections I ended up with huge bruising all around my eyes that lasted a good three weeks -- hardly worth the few months I looked better afterward. Now, 4 years later, I'm left with bumps and sags under both eyes that were never there before because she didn't do her job at smoothing all the stuff out. Now I'm looking at possibly seeing someone else to fix the mess, although after that awful experience I'm reluctant to trust anyone.

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

I am someone who is almost never late, but I drove 45 minutes to this appointment, then…read moreunexpectedly had to spend 15 minutes parking (because the parking situation is awful), which made me 10 minutes late. I called from my car, intending to explain that I was there but having trouble parking, but no one answered their phone. When I walked in, I immediately apologized, explaining that parking had taken a lot longer than I'd anticipated, but Dr. Hartzell told me that new patient exams take an hour and so she didn't know if she could see me. (Note that she says in response to another review here that she allows a 10-minute grace period for all appointments, and I had walked in exactly 10 minutes late.) I said OK and left, and she followed me out in the hall and said she wasn't saying she wouldn't see me, but it would mean that the appointments after me would start late too. OK, well, what am I supposed to say to that? Either see me or don't see me, but don't chastise me and expect me to feel good about staying at that point. So at that point I just continued to leave, because I didn't want to see a doctor who started off a relationship that way. Medical care is a very personal thing, and I don't think most people would feel comfortable putting themselves in a vulnerable situation with a doctor who takes that manner with people. If you read other reviews here, you'll see people with similar complaints about her manner. If nothing else, they should warn people when they make appointments that they will need to allow 15 minutes for parking; generally people won't expect it would take that long. Edited to add: See the doctor's response to my review, which is absurd -- "It is always a good idea to plan time for parking and walking from your vehicle to the medical building" is incredibly condescending. Obviously responsible adults plan for parking and getting to the building! But people don't assume they'll need 15+ minutes for parking unless they're warned about that in advance (which this office doesn't do -- and why don't they, when multiple people have suggested it?). I agree with other reviewers who found her rude and condescending. Strongly recommend avoiding.

Receptionist was pretty rude. I can't speak for the Dr. but based on receptionist attitude, I…read morewould steer clear! Response says they do not have any receptionist. Whomever answered your phones this morning was extremely rude!!! If you're a Dr. Office then I'm sure someone is tending to your phones.

A wonderful provider! Took me in last minute to do my lip filler. She is kind, compassionate, takes…read moreher time, and her technique is unmatched. Will definitely be coming back to get my lip filler done with Dr. Gottlieb next year and highly recommend her to all of my friends.

I'm not sure I can adequately convey how highly I regard Dr Gottlieb but I will try. Dr Gottlieb…read morewas an integral part of my physical and emotional recovery from bilateral mastectomies and I will be forever grateful to her. She is an extremely talented surgeon who gives honest evaluations and realistic expectations. My journey was slightly more protracted than average and Dr Gottlieb was by my side every step of the way with her calming bedside manner and witty sense of humor. She listened to my concerns, provided options, and took the time to explain the procedures to ensure my understanding. Her personalized approach is second to none. I have encountered a welcome atmosphere and friendly staff with every office visit. Dr Gottlieb's keen eye for detail, surgical expertise, and patience with my not so straight forward healing process has me feeling whole and more confident than I ever thought possible when initially met with this medical challenge. I can also say, without reservation, that Dr Gottlieb is not only an incredible surgeon, she is an exceptionally good human. Go see her!