I got a LASIK procedure with Dr. Griffith and the results were nothing short of fantastic. I would definitely recommend her for this type of procedure. read more

I've been a patient of Dr. Griffiths for years and am happy. I tend to feel nervous at doctor appointments but always feel comfortable at this office. Everything is explained well and I have never had any issues. read more

DO NOT come to Dr Griffiths for a stye/chalazion!!! That is not her specialty, unless you have an easy case, go elsewhere. I had multiple chalazions in both eyes and she bruised both of my eyelids so bad and didn't even take out the chalazions AT ALL. I had to do the chalazion removal surgeries AGAIN on both eyelids with a different doctor because she messed up so bad. The first time she attempted the removals on one eyelid, she moved around and replaced the clasp multiple times, causing immense pain, seems like she hadn't done that surgery in a while. The second time I came to remove the chalazions on the other eyelid, she was surprised to see me again so soon, probably realizing she didn't do a good job on the first eyelid (before I realized how poor the first removals were). Also, the second time she made me wait like 1.5 hours before starting so I could be her last patient of that day. It was ridiculous, I wasted so much time and money and spent weeks in pain and hated leaving the house because of how bad she left my eyelids. read more

I had surgery for cataracts here. my surgeon got some of the viscous gel from the back of my eye stuck in front of my new cataract lens so now my eyesight is like looking through an egg white! It is so much worse and it is horrible. I went to a different specialist for help after this nightmare who said there was a surgery they could possibly do, but there was absolutely no guarantee that my sight would be any better and that it was risky. I absolutely do not recommend this place and believe it or not, they are still sending me bills! Maybe I will sue for negligence. I'm thinking about it. Edited to add. I went to the Leesburg location. read more

Careless management, poor customer service, and so much disregard to your privacy. Be aware and stay away.

Highly recommended; I went to NewView Eye Center to have cataract surgery done 2 years ago. Dr. Griffiths performed the procedure and I have been extremely happy with my eyes every since. The whole team at New View Eye Center is professional and always courteous. Dr. Griffiths team at NewView Eye Center will try their best to get all questions answered and work with the insurance companies to the best of their abilities. My follow-up exams have been awesome. I have not had any complications or concerns about my eyes -- I love my eyes!!! I highly recommend Dr. Griffiths and the services New View Eye Center offers to anyone in need of eye care. read more

I've been going here for a few years now but I think I'm done. Everything is kinda average. I go there for glasses/contact prescription and I've been fine with the end result all in all. HOWEVER, everytime I go they try to get me to change contact lens brands. I'm really happy with what I use but they want me to go with new lenses because "they supply more oxygen to the eye". These new lenses they want me to buy aren't covered by my health insurance - so way more expensive - but I'm told they are better. Why do they keep wanting me to change brands when I say no? I mean I really get pressured to do so. I now realize what's up: they want me to go with another contact lens company because they probably have some sort of deal with that company, kinda how pharmaceutical reps and doctors team up on prescriptions they give to patients. I have a contact lens brand I like which never cause me problems. Fit well and I see well out of them. This "these other lenses are better in supplying oxygen..." is just baloney. They want me to change lenses for their sake, not mine. Please stop it! read more

After having LASIK, I found their follow-up care to be pretty bad. I experienced several eye issues a few weeks later, none of which I'd had before, and they told me it had nothing to do with the procedure and then charged me, without warning, because they were "medical" as opposed to being post-care follow up. Overall, bad customer service and not recommend as a result. read more

I've been going to NewView for the past couple of years to get my vision checked and get some Botox done. I've had problems with their customer service three times already and today was the last time I will go to NewView Eye Center for my annual check up. Dr. Giffiths and her staff are SO slow in service. I had a 9am appointment this morning to get Botox and my annual vision check up. I figured, since it was a morning apppointment and there was no one waiting in the room, that I would be out of there in a reasonable amount of time. No one got to me until 10am!!!! That was ONLY after I got angry enough to make them actually do their job! I could tell by the receptionist's face and Dr. Giffiths face that they completely forgot about me (they had placed me in the back of the room where the fish tank is located). This has happened to me twice now and I've had enough. I don't care of Dr. Giffith has all these awards in the DC area. Her service stinks and her staff are horrible. I will NEVER go back there again. They've lost my business. Also, I have great vision insurance yet they still "sneak in" costs, such as a "contacts fitting" that insurance does not cover. Dr. Simms NEVER fitted me for contacts. So I had to pay $60 even though I have vision insurance. Beware of NewView Eye Center! They overcharge you for services that never occured and they give the poorest customer service out there. read more

Avoid this place at all costs. I had Lasik done by Dr. Jacqueline Griffiths 4 years ago. While the office staff and technicians were great, my overall experience there was horrible. Despite going in for multiple preop appointments, I only met the actual dr that was performing the surgery for about 5 minutes the appt before the procedure. It was a very brisk meeting--handshake, some pleasantries, then she was gone. It felt very impersonal. That should have been my first red flag, but I chalked it up to it being a busy practice. After the procedure, I noted at my postoperative appointments that my vision was improved but certainly not what I was expecting. I was told to liberally use eye drops and give it time. Flash forward to now. I have used eyedrops religiously since the lasik, expecting a gradual improvement, but nope. I recently had an eye exam elsewhere, and imagine my surprise when they informed me that my vision was 20/70 (!!!!!!) in my right eye, and only slightly better in my left. Yes, I have been driving illegally this whole time. I reached out to the office and was very rudely informed that I had to pay several thousand dollars for them to fix their mistake. Umm, didn't I already pay you all that much once? They then suggested that I return for a "discounted" eye exam that was more expensive than the quote they give to new customers. This practice shows a complete indifference to customer service and an inability to stand by their work. Go at your own risk! read more

Not enjoyable experience at all. The receptionist was very rude. I even sent them an email explaining my experience and they blamed me. Saying I tried to commit fraud when I just brought an old insurance card. I called the insurance company and let them tell the front desk that I had insurance because they wouldn't call. Then they said they would have to schedule me for another day (after I already took 2 hours off of work to go there). I'm sure the doctor is great but the staff you have to deal with before hand is very rude. read more

I had a bad experience here. I went because my eye was hurting and sensitive to light. I went to Dr. Kandola. During my session she gave me a prescription but first had to check with Dr. Griffiths on if it was ok. I guess this should have been my first red flag. When I tried to get the prescription filled I couldn't because 3 different pharmacies told me this medication at that strength was discontinued. I first called the emergency line and Dr. Kandola told me that the available strength would be fine, so I called the pharmacist back and they told me that if the Dr. could call and confirm and they would give it to me. When I called the emergency line back to ask Dr. Kandola to call the pharmacy she was crying very loudly on the phone, I have no idea why, and she yelled at me and told me my eye hurting was not an emergency and if it hurt that bad I should go to urgent care. She said she would not call the pharmacy because they don't have access to records. This really hurt my feelings. I wasn't expecting to be yelled at so I just told her that I was in pain and I apologized that something bad happened to her. She did not apologize. She told me that I didn't need the medication. So why did they prescribe me medicine that I didn't need. Then she called me back and said she talked to Dr. Griffiths and she prescribed me something different but it's was going to be hard to find so if I couldn't find it then it was ok i didn't need to take it. When I called the pharmacy about the new prescription they told me it wasn't available within 20 miles. Are you confused? So am I. On my next visit I asked why they prescribed me medication if I didn't need it but I didn't get an answer. On this second visit Dr. Kandola gave me some more medication and wanted to check again with Dr. Griffiths, but she was busy so she told me it was fine. I went back 1 more times and at the final follow up today I saw Dr. Griffiths. She told me there was no explanation for what was wrong with my eye but it's better now and she could do a "million dollar workup" but usually that doesn't usually yield any results. I told her that my eye still feels like there's something wrong with it and she said I should just wait a couple weeks and see if it gets better. I am hurt to be treated like this by a medical professional and I drove all the way from DC to Reston, 3 times, to get this type of care. I left there today feeling like these people don't care about my health at all. I guess they are going to remove me as an active client like they did the other person that gave a bad review. I am extremely disheartened. If you decide to go here, proceed with caution. read more

I gave this place 3 chances. Since the first visit I had to wait more than 40 minutes sometimes almost an hour. Yet, I find it annoying that they have a sign up front that says you will be charged a fee if you are late for an appointment. But found Dr. Oh I to be quite brash and really not friendly. I found the front desk to be a bit disorganized and I didn't like they don't give you an itemized receipt especially when I bought contacts, glasses frames. I just got a little yellow carbon copy of the amount paid. So of course when I need to return glasses frames it made it harder for them to process. But the thing that happened twice to me was when I got a call to pick up my contact lenses. I was told I could just get from the front desk and I even asked if I needed an appointment; she put me on hold and came back with a no. But when I got there they said I needed to make an appointment before I could get them. They tried to please me with a $5 Starbucks card but I was about to go on a trip so I couldn't even wear my new contacts. I had high hopes of the place from good reviews I read but really disappointed at lack of mis-communication and customer service. read more

I finally got over my fear and got LASIK. I've been susceptible to infections in my left eye for the past 25 years, once resulting in scared cornea. During my most recent battle, the Ophthalmologist at GW paraded the residents through to see an actual cornea ulcer. Evidently its rare. Needless to say, I've always really wanted LASIK, but was justifiably nervous. Without fail, my left eye had complications after the procedure. But Dr. Griffith and her staff were super responsive and attentive to my case and I recovered nicely. No more glasses or contacts. So glad I choose NewView because they cared for me and my problematic left eye expertly and with compassion. Thank you for my NewView. read more

I had the lasik procedure done 5 years ago and have been going back to Dr. Griffiths and her staff since then. I am very pleased with the doctors, the service, and my procedure! My vision is still excellent...some blurriness but only when my eyes are tired and I still have some sensitivity to light...but other than that I am a happy shopper! I see Dr. G a lot around Reston and she always says hello. It is nice to know your doctor remembers you and appreciates your business. When I had my procedure and for several years after that I would get a gift at every visit. I thought that was great customer service, and marketing as well! I highly recommend this practice and Dr. G. read more

I had such a wonderful experience at New View Eye Center!! What a wonderful staff, and office. Everyone was so friendly and so helpful. The office has modern equipment to ensure a thorough and precise exam. I met with Dr. Griffith and she was so patient, knowledgeable and helpful in answering all of my questions. I would highly recommend this office if you are in search of optometrist/opthamology services. Thank you so much New View for the great office visit. read more

Be aware: Exam was thorough however her performance was overshadowed by the lack of customer service in the billing dept. and "owner" of company. Having an additional vision plan, I went in thinking I would be paying a $10.00 copay. NO...Due to the fact I had an eye diagnosis (cataracts, in which I did not need surgery at this time), the bill was coded and billed to my medical insurance (Medicare). I received a bill from this company for $189.83 which was "the Medicare approved amount" for me to be billed. Fortunately, I have a 2nd medical insurance that paid this bill. I am new to Medicare and they did not explain this to me. The "owner" said I signed a paper stating the difference between routine visits and medical visits. I asked him to send me this paper. He found out I did not sign paper. This was a 4 hour ordeal. read more

You will end up waiting more than hours for your appointment. They will just tell you to wait forever. Not recommended for a regular eye exam. read more

My experience at this facility was worse than any of my fears. This doctor and her team made so many mistakes, including misdiagnosis, not giving me numbing or anesthesia during surgery (although I was charged!), and spending hours on tests that would take another practice minutes to accomplish. Because of their incompetence, I had to return over and over to the tune of $6000+ out of pocket. I never knew if the doctor was going to coo and fall all over me or rip into me. It really was my worst medical experience in 60 years. read more

Not happy with this business. Went for an eye exam and since they coded it wrong, had to pay. No customer service, no flexibility, no empathy, no interest in a patient. Just the money. Got threatened to send my case to collection agency. read more

I totally recommend Dr. Simms or Dr. Griffith for your eye issues. I normally go to Dr. Simms. She's really sweet and incredibly patient. Listens to your problems and really helps. I know I can be a frustrating patient for eye doctors-- I have trouble letting anyone touch my eyes for any reason and I had trouble touching my own eyes. They're so incredibly patient and flexible, I know they could help anyone! Here's another plus-- in the waiting room they have free mints. Not like a single mint... a box of mints!! Whenever I have an appointment there, I know there's nothing I need to be afraid of. read more

I just logged in to write a long over due review, unprompted, since my husband had Lasik done ten years ago. Dr. Griffiths performed the surgery, and my husband, all these years later, could not be more pleased. He had previously worn glasses most of his life. I was extremely surprised to see negative reviews, as our experience was so positive with Dr. Griffiths. I do not know anyone who works at this business or anyone that has ownership of any kind in this business. read more

I have been using Dr. Griffiths as my Ophthalmologist for years. Always had great care from her. Little waiting time in the office and the staff is polite and does a great job. Dr. G did my cataract surgery several years ago and I had no issues. When I thought I was having a problem after the first eye, she was off for the day; but called me back immediately upon getting my call. Told me what to do and to call her back (gave me her number) if I still had issues. Can't do better than that. She always tries to get to the root of the problem. Highly recommend. read more

I had epilase surgery here (a sort of hybrid procedure between Lasik and PRK, with a longer healing process than Lasik) and my vision is absolutely perfect, no complaints. It did take a while to get there, but that is to be expected as the healing is longer than Lasik. The main reason I wanted to write a review for NewView, however, is Dr. Simms. She might be the sweetest, most patient and kind health care professional I have ever encountered. When my vision was not coming along as quickly as I hoped post-operation, she was reassuring and listened to my worries. She also called to check on me between scheduled post-op visits to make sure I was doing well. If you enjoy being treated nicely, see Dr. Simms. The one criticism I have about this place is that the last three times I've visited, I've had to wait a very long time, and since I borrowed a Zipcar to go out there, time was a concern. The last time I waited one hour and ten minutes to see the doctor for seven minutes.... just a little frustrating. However, the most important thing is surely the medical outcome, and that has been really fabulous. read more

I had to wait two weeks to get in to see Dr. Oh. They blew up my phone with messages confirming my appointment for 3:45pm. Then when I arrived they said I'd have to reschedule like it was my fault and that my appointment was for 3pm. REALLY BAD CUSTOMER SERVICE. Go elsewhere. read more

Well...here I was thinking that I needed to get coke bottle glasses until Dr. Griffiths informed me I had cataracts. When I shared this information with one of my friends, she asked me how I've been driving. I replied......Very, very slowly............. Just finished with my 2nd cataract surgery and I have 20/20 vision. Amazing! I haven't had that in over 50 years. Dr. Griffiths and her staff were wonderful at all steps of the process. Jan A. read more

I have had trouble finding the right contact lens type and prescription for the past couple years (very bad eyes!), Dr.Oh tweaked the type of lens/prescription so I can see much better now! She is great. I haven't had issues with long waits etc. that other people have mentioned, she was even able to squeeze me in one day when I scratched my eye. I haven't seen Dr.Griffiths or purchased glasses/contacts from this business, so can't comment on those. read more

I went to Dr. Griffiths because my previous ophthamologist told me that, if I ever develop cataracts, she would not be able to do surgery because she doesn't do it for patients who have had Lasik. My primary care physician recommended Dr. Griffiths and I went to see her for an annual exam. She was great. The exam was thorough, she discussed the details, she answered all of my questions, and she was very personable. I will continue going to her. read more

Eyesight was poor for weeks after surgery but with aftercare it has been improving. Things are still blurrry within certain ranges but not as bad as before. I initially rated them poorly but have upgraded my rating. Still if your eyesight is marginal, stick with glasses or contacts. read more

Professional, timely, accurate! New View Eye Center is the place to go. I got LASIK surgery on my eyes and the experience was wonderful! Dr. Griffiths explained the needed steps and what to expect post-surgery. I'm glad I put my trust in her - the experience was well worth it! read more

I had LASIK with Dr. Griffiths more than 10 years ago and the results were amazing. I had a short healing time and no complications. She is very professional, does a very thorough eye examination, and explains in detail what tests are being done and the purpose for each one. My vision is important so I don't mind a longer appointment to make sure my eyes are in great shape. Dr. Griffiths is one of the best. read more

Well the Doctor was professional and did a fine job. BUT the billing and administrative side of this business is terrible and not to be trusted. If you risk doing business with this operation you must make sure to get everything in writing at the front end. The terms and conditions change on the day you show up to get your procedure done and on the follow up appointments. The smoke and mirror on pricing and terms is concerning. The purported office manager (Darren) is potentially incompetent, dishonest, or perhaps both. Be careful to do business here. read more

Do not go there. I had Lasik there about six years ago, and it was a complete cluster, leaving me only able to see at 30/90 at best for four months, which is really bad if you are an accountant or have to do a lot of close work. After many, many follow up visits, I was finally able to get an enhancement done. This worked, but then I still had to get reading glasses a short time later. My regular eye doctor later told me he would not have done lasik on someone my age (over 50) because of the eye changes that inevitably occur after a certain age, and he questioned their integrity for doing it. Also, while I was there, these folks were very aggressive about trying to sell me on injectables for lip enhancement and they were all set to inject me before I even could ask how much! Imagine my surprise when they told me the price a little too late. Not to mention I looked like a blowfish afterwards! read more