Came to get my 3 day old newborn daughter's blood drawn for a bilirubin test and they took half a…read morevial that is sized for adults between two arm IV draws, after asking me as a new mother if she was dehydrated or had enough to eat, just to not be able to process the test. We came to a pediatric lab office and they did a heel prick and collected 1/4 the sample that this Lab Corp collected and were able to run the test. If you are incapable of doing pediatric care, then say so before you draw that much blood out of a newborn child. I high recommend you go elsewhere with your child as even when we questioned how much blood was taken, the techs said the doctor needed at least half the vial for a child.

Karen was great throughout the entire process. She was very professional, kind, and considerate.read more

This one woman operation lab is inside a Safeway next to Meat area. Nice and cold area to keep your…read moreblood samples fresh. :) This was my first time to go to this location and I was somewhat impressed with the efficiency. When you go in, you first check in digitally using a touch panel device, sit down and wait to be called. It is a small space but there is a bathroom for people taking urine sample too. The lady lab technician was well focusing on her job and worked on drawing my blood smoothly. It was a weekday morning and I went into the Safeway at 5 minutes after the lab opening time of 7:00, but there were already 4 people before me sitting in the lab waiting room. Next time I will try to be there earlier.

Extremely Frustrating Billing and Customer Service Experience…read more In 2024, I had an incident at my dentist's office where a dental technician was accidentally exposed to my blood. For the technician's peace of mind, the dental office asked me to have a blood test completed at their expense, and I agreed. My dentist provided me with paperwork to take to Quest Diagnostics, including specific instructions on how the testing should be billed and where the bill should be sent. Unfortunately, Quest apparently sent the bill to an address that was not associated with either me or my dentist. As a result, the bill was never received or paid. Nearly two years later, I was shocked to discover that the $1,000 bill had been sent to collections. The frustrating part is that no one is disputing the bill. My dentist simply needs a copy of the invoice so they can submit payment for the testing, as originally agreed. My dentist even contacted Quest directly in an effort to resolve the issue, but Quest refused to work with them and told me that I needed to call. I have now contacted both Quest and the collections agency, yet Quest has still refused to provide me with a copy of the invoice. This is incredibly frustrating. I was never sent the original bill, yet Quest allowed the account to go to collections. Now, when my dentist is willing to pay the bill, Quest won't provide the documentation needed to process the payment. I have made every effort to resolve this, and I simply cannot understand why Quest won't provide a copy of an invoice so the bill can be paid. This should be a very simple issue to resolve, but Quest's customer service has made it unnecessarily difficult.

Easy to a schedule online. Appts in 15 minute increment. Short wait time. Actually lab work took…read moreless than 5 minutes. Astrid was my tech today! She was nice and gently and had me in and out!

Nice enough staff however my appointment was for 8:30, staff didn't show up until 9:00.read more

Terrible! Terrible! Terrible!…read more I had to get my blood test for life insurance. The lady there poked a needle in my arm but couldn't get any blood out. She literally shove the needle while it was still in my arm to see if she can get blood out. SERIOUSLY??? I could've sued her for that. It was super painful so I screamed and the other lady apologized and stepped in to get my blood. Ofc she had to do on different arm so ended up having two arms bleeding. I felt so humiliated and felt like I was experimented. If you are inexperienced, then do practice on yourself , not others!! What's scarier is when she asked the more experienced lady whether she should throw away the needle she poked in me. Seriously???? I am genuinely concerned that one day somebody might get HIV from this woman inadvertently and the person wouldn't even know until ten years from now. I seriously wonder if she is properly licensed based on that question. My goodness! The other experienced lady was trying to cover up the mistake by asking if I am properly hydrated. I mean lady! Even if I am not, I still got blood flowing in my body!!! Come on!! Highly DO NOT recommend this location! Also watch out somebody might sue this center for malpractice!

All staff professional and responsive, informative and caring, all questions from patient answered…read morewith patience and tailored with adequate detail.

Well. I thought that I would have a higher review for this place. But unfortunately I don't at this…read moretime. Which is unfortunate due to my first visit being amazing. I was in some pain and needed to see someone. I spoke with Michelle( I think her name was) and was very pleasant and kind on the phone. I get there and the provider was just as kind as Michelle. That day, Michelle was working as; Medical Assistant, Lab Technician and receptionist. Which those are 3 different jobs btw. I needed some lab testing and they were very gentle despite my situation. Then- this is where it kind of went down hill. I was summoned to come back due to an "error" with the lab. I was very hesitant as this was very painful procedure. It was a different provider and this one - not so gentle hands. I was ready to walk out. I was in tears in the exam room from so much pain. I could hear the assistant apologizing profusely while I was laying on the bed. Not to mention this provider opens the door while a male was standing at the door while I not fully dressed. When done, I walked out almost in tears. During this. They have an option to text a number. Forget that. I have been texting them questions since July 7( now July 13) and YET no answer. So don't bother with that. To make matters worse. I get yet ANOTHER call saying the lab messed up my SECOND sample and had to come in again. I cried. I said so your lab messed up a second time?! I get there- very unhappy. I'm irritated at this point. My original provider comes in. I made a comment about this being the third time and she was confused. Apparently it was NOT documented that I came in the previous day to take samples so the employees the next day weren't aware. Imagine my relief but extreme frustration. Still waiting for confirmations and questions. So I'm really disappointed in this place. I was very pleased with my first visit. But I don't know.

I had the BEST visit ever to this facility earlier this week! I walked into the Urgent Care office…read moreat 10:30 and was in an exam room within 10 minutes, giving the PA a rundown of my shoulder pain, and talking to Dr. Leggett within another 10 minutes! Dr. L was attentive, professional and personable as we discussed my issue, the evaluation thorough and the news better than I anticipated. I was sent to X-ray where the staff was polite and efficient, and I was out of there within 15 minutes. Then I went to the pharmacy, where my prescriptions were WAITING for ME (not the other way around)!! Honestly, I dreaded this visit, and it was such a relief to have it go so well and so quickly! Many thanks to all the staff who attended me and assisted me, from the front desk to the pharmacy, who made me feel like the most important patient that day.

I walked in trying to get my polio medicine and, by the time id gotten it I didn't even need it…read morebecause itd been eradicated and I was already cured. I truly can't imagine the hard work of going through 4 years of college and probably another 4 just to get your pharmacy degree and getting hired here. Because apparently, all the pharmacists, or better put, cashiers here have to do is sit down with their thumb halfway up their bum doing nothing. If I had a fetish for making elderly people go through a third menopause just waiting for their meds, then I'd surely become a pharmacist JUST to work here. Everyone here deserves to lose their license IMMEDIATELY.

The optometrist i have no complain - the optical women - except the asian lady is okay - the other…read morelady forget it! I understand how hard customer service is - but just to be rude out of nothing is something else. I've never been this dissapointed. She needs to eat humble pie and be trained in customer service again. If you're colored forget it. She extra nice to her kind.

Nice easy place to find in the fairfax area. Plenty of parking inside and outside of garage. As…read moresoon as i walk in the staff at the front checked me and greeted me so friendly. I went to the laboratory to get some testing done. The testing staff were nice, friendly and instructions were clear. I signed in and got a number but it was a bit hard to know where to go ig the staff weren't as friendly as she was. The pharmacy staff Quyen was so quick to fill my order, i love it. Great experience and easy enough and super close to my house.

Seeing a lot of negative reviews from uninformed or ignorant people and Covid bs, I felt the need…read moreto leave a review. I have been to this place numerous times over the years. I have used it more for ugent care, usually on weekends and times my normal doctor wasn't free. I recently moved back to fairfax and had to visit a few times. I have been assisted with normal colds and viruses, along with some sports injuries which required xrays. Every time, the experience was a good one. Wiat times were never a problem, better than most doctors' offices. The staff was always polite and helpful. English may be a second language for a few of the staff, so they may be quieter and not as talkative, but always nice and professional. I will continue to use this location as it can be much easier than a primary care doctor. Also, to those who complained about billing, I would always rather have them bill as a primary doctor visit over urgent care. Every insurance alive charges more for an urgent care or ER visit versus doctors office visit.

Do not go here to receive COVID 19 Test because it is not free…read more My wife and I made an online appointment for COVID 19 Test from the car for Sept 15 at 3:30 pm. I notified them that we had arrived. Someone came out and took our insurance cards and ID. Apparently they forgot about us because I called them at 4:30 to remind them we were still waiting. We then took the COVID 19 test fifteen minutes later after being required to answer a few questions from the doctor (3 minutes tops). They then billed my insurance company (Blue Cross/Blue Shield) $150 for an "Office Visit" for my wife and $194 for "Medical Care" for me. And then billed me for the $30 and $35 copays. COVID 19 Testing is a cash cow for this office. Answering a few questions from the doctor over the phone doesn't count as an "office visit" or "medical care" in my book.

I had the pleasure of working in physical therapy, for the second time, with Shayna Graham. She…read morewas, at all times, professional, thorough, responsible, communicative, and I always felt that she cared about me and was interested in what was best for me. I would not hesitate, should it be necessary, to request her services again. Paul Sibley

I do not recommend Fair Oaks Hospital based on my family's experience. My elderly grandmother…read moreneeded assistance and pressed the call button, but no one came to help for over fifteen minutes. She eventually had to get out of bed herself, crying, just to find a nurse, even though she should not have been walking without assistance. Her nurse, (Johnathan) did not properly check on her throughout her stay. He also assumed she was in severe pain and administered a very strong pain medication stronger than morphine without adequately communicating with her as Spanish is her first language . She had a terrible reaction to it, becoming extremely dizzy and vomiting. My grandmother has serious health conditions and should not have been left waiting or put under unnecessary stress. During this time, her blood pressure rose to 195, which is extremely dangerous and could have led to a heart attack or stroke. This experience left our family feeling that her safety and well-being were NOT a priority. I strongly encourage anyone considering this hospital to do their research beforehand and carefully consider where they take their loved ones, especially elderly family members who require attentive care.

The people are nice and friendly but their service is the worst I've ever experienced. It's been 6…read moredays since my MRI and there is no evaluation available. I've called 3 days in a row, every day their message says greater than a 10 min wait and every day I have selected the option for a call back -- never got a callback! Every day I call again and wait on hold for 30 to 40 minutes and when I speak with someone they say it has not been read but it is STAT and should be read in the next 4 hours. Every call has a survey for their service but they only ask if the person I spoke with was friendly and caring. They never ask about the wait, the response, or the delay. If you want a timely report on your health then stay away -- stay far away!

Scheduling was incredibly easy, and they were even able to accommodate a same-day appointment. I…read moreespecially appreciated the convenience of being able to book online. The facility was clean, well-maintained, and the staff was warm and welcoming from the moment I arrived. My wait time was less than five minutes. Michael, the PA who performed my scan, was friendly, professional, and made the entire experience quick, comfortable, and stress-free. I highly recommend this office. And they are one of the only places in the area that does the FibroScan!