* NG Flooring** I…read morerecently had the pleasure of working with NG Flooring, and my project manager, Tobias, was exceptional! From the very beginning, he was incredibly helpful and truly understood the scope of the project and the timeframe I was aiming for. Given the complexities of other projects happening simultaneously, Tobias navigated everything with professionalism and clear communication. He set realistic expectations and timelines, which made the entire process much smoother. The final result exceeded my expectations--the new floors look fantastic! The team efficiently demoed the old flooring, reattached the baseboards, and even installed beautiful tile in the bathrooms. I couldn't be happier with the quality of work and the service I received. I highly recommend NG Flooring and give them a well-deserved five-star rating!

We hired Wolff Construction for a kitchen and living room remodel, and NG Floors was subcontracted…read moreto replace the flooring throughout our home. Unfortunately, the flooring portion of the project became an extremely stressful experience. Throughout the replacement project after our GC was informed of the flooring not being a product failure, Nazar (owner) was our primary and essentially only point of contact regarding the second flooring installation and follow-up work. One of the ongoing frustrations throughout the process was the lack of proactive communication and scheduling consistency. Many times, we found ourselves having to initiate contact just to understand timelines, next steps, or when work would actually resume. There were also instances where scheduling expectations were unclear or changed at the last minute, including receiving calls late on Fridays asking if crews could come work on Saturdays after we had previously understood that no weekend work was planned. That level of uncertainty became very difficult to manage while simultaneously trying to live around a major flooring replacement. After installation, the flooring began failing. What was initially presented as a product issue ultimately turned into a dispute involving the flooring manufacturer, who required a third-party inspection to determine the cause of failure. That independent inspection identified the issue as installation-related, including improper floor preparation, spacing issues, and the absence of a proper moisture barrier. What made the situation especially difficult was the amount of disruption this caused our family. Our home was left torn apart and partially unlivable for over three months during the holidays, beginning Nov. 3rd and extending well past New Year's and into February while the flooring issue was being addressed. This was not due to material shortages or product availability delays, but rather the prolonged pace of the repair process itself. Despite the actual flooring work only taking a couple of weeks to complete, we spent more than 90 days living in and out of the house while our belongings were stacked throughout the garage and much of the home was reduced to exposed concrete slab. We later learned that the flooring material installed was also of a noticeably lower quality than the original flooring product we believed was being matched as part of the initial remodel project. Even after the installation deficiencies were identified, many proposed solutions came with resistance or delays, and we ultimately had to hire an outside flooring professional at our own expense to oversee the final installation process ourselves. We also paid for hotel stays and other various costs associated with making sure the second replacement job was done to ASTM standards. To be fair, there were times communication was responsive, which is why this is not a 1-star review. However, this experience required far more time, oversight, and stress than any homeowner should reasonably expect from a professional flooring installation. During the amount of due diligence we were forced to do throughout this process, we also learned that California contractor regulations generally limit upfront deposits on home-improvement contracts to 10% or $1,000, whichever is less. In our case, substantially more than that was collected upfront. One thing this experience taught us is how important it is for homeowners to educate themselves on flooring installation standards, moisture requirements, and California contractor protections before beginning a major flooring project. Unfortunately, we trusted the process more than we should have and only learned many of these standards after problems began appearing. For anyone beginning a flooring project, we would strongly encourage reviewing: * ASTM flooring and subfloor preparation standards * Manufacturer installation requirements * California Contractors State License Board (CSLB) contract and deposit regulations We genuinely hope sharing our experience helps other homeowners avoid going through a similar situation.

We just had our hardwood kitchen and dining rooms floors refinished by DC Floors and we are very…read morehappy with them! David showed up on time both for the bid and all the work days. They quoted a few thousand lower than other contractors, finished on time, and the floors look great. We have a custom home in Carmichael and they look good as new. I would absolutely recommend DC Floors for your home or business.

I can't recommend DC Floors more highly. David and his team are very professional and point out…read moreissues that I overlooked. They are fast and efficient. I initially wanted them to repair hardwood floor damage but then also engaged them to do a bathroom remodel. David can do it all! This is my second time using DC Floors and it will not be my last.

We were in the process of buying a house and I called max to come out and give us a quote. He came…read moreout and was very knowledgeable, however I never got the quote. He reached out a few days later apologizing and saying he would have it to me shortly but then I never got it and he stopped reaching out. We ended up not moving forward with that house due to an overall bad home inspection so we bought a different house. I will want to put in new flooring in a few years but not sure I would call them as I don't feel they are reliable and I still have no idea what their pricing looks like.

Fast in response, Professional, easy to understand the 'why' my flooring is uneven…read more This yelp app wants more words before I can be done.

This is my third time working with Wood Bros. The previous times were trouble free and I was very…read morepleased with the results. This time...well lets just say it was not trouble free! Scott Wood went above and beyond to mitigate the problems that were not his fault. He is a fair and generous man. He is the old school measure of a business man. "Make it right" and he did. Mel is an excellent salesperson with a good understanding of her products and installation requirements. Our installer, General Contractor Danielle, is thorough, professional and qualified. Her personal integrity was evident in her work and her interactions with us. Danielle worked extremely hard to remedy the problems that she did not cause, all the while being kind and accommodating to our family. Thank you for a job well done!

I had to call wood bros to get invoice most companies just send you one. The installer Nic did…read moresuch a sloppy job you can see every seam wood bros referred nic every seam shows i paid $4,000 for a sloppy job. scott said he is not going to do anything about his referred installer job. what a horrible job.

We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

This company, from sales to installation is AMAZING. I've used Zothex on 2 separate occasions,…read moreboth encounters being friendly, professional, and amazingly efficient. Additionally, their follow-up is incredible. If there are ANY issues, i.e., a scratched board, etc., it is replaced within just a few days. Thank you Justin and Crew .... you're the BEST! HIGHLY recommend!

After only a few years some of the tiles lifted up from the floor…read more I would pay a professional to do the work unless you want to pay more later.

Family Floors & More truly lives up to its name by taking excellent care of local families. They…read morefirst renovated our kitchen and master bedroom during COVID about six years ago under the previous owner, and we had a great experience then. More recently, we had an upstairs bedroom leak that required removing both the floor and subfloor. Their team handled the repairs beautifully, installing new flooring and even adding a smart toilet. We also had them remodel our downstairs bathroom, and both projects were completed with outstanding workmanship--on time and with a high level of professionalism. Alex, the project manager, coordinated everything smoothly and kept the process stress-free. The new owner, Andy Moore, clearly continues the company's tradition of delivering excellent service and genuinely caring for local clients. We really value businesses that support and serve the community, and Family Floors & More does exactly that. Highly recommend them for any home remodeling project.

My husband and I went to three local flooring companies and after getting a good scope of what each…read morehas to offer, we got quotes from two. The service provided by Kevin at Family Floors was by far more exceptional that we just had to go with them. Kevin spent hours pulling flooring samples and when we changed our minds and went from wood flooring to laminate, he just continued on, bringing us samples we could take home AGAIN to view. This made all the difference in the world. The other popular flooring store did NOTHING like that. He just left us to our own devices and we had to remind him to send the quote. Kevin was on top of it all, from helping us choose, getting a quote again and again, then the day of install he was here managing his guys. The men were very experienced and needed no supervision from my husband. I highly recommend Kevin at Family Floors and More.

I was looking forward to getting a quote from Ruben because I see he does great work and others had…read moregreat things to say. Unfortunately, Ruben did not follow through with our agreed upon time and date to come out for an estimate and was a no call, no show.

Ruben was a pleasure to work with from start to finish. He stayed true to his word throughout the…read moreentire process, from selecting the flooring to the final installation, including the beautiful baseboards. The team did outstanding work and kept everything clean and organized along the way. The quality and attention to detail really show. I'm so happy with how the new floors turned out!

Highly recommend this place, friendly staff and has many options to choose from. The only down fall…read moreabout this place is that there's no pricing on more than half their products, so you don't really know how much it is. I recommend you pick your items and ask for the pricing at one time. Friendly tip: they do allow you to check out the tile pieces with a deposit. You can use the deposit towards your purchase or get a refund when you return the tiles. Overall, this is a nice place to check out if you're renovating.

Pablo helped me. I came in and was looking around and he came up to ask if I needed help. I ended…read moreup getting the MSI ever life in chestnut canyon. They also had very reasonable prices! Much cheaper than if you go to Home Depot, and floor & decor (which I was going to before) I got flooring for $2.49 per sq ft for waterproof 20mil wear layer! Much cheaper than the $4.49 NuCore I was getting at floor and decor that had extremely fragile click in corners and not flexible at all. I will add picture after installation and maybe a year later to show how the floor held up. Also when my husband picked up the flooring someone helped him Load it in his truck