Went in to buy a pair of boots, and truly I lucked out. An employee named Jerry asked if I needed…read moreanything, and after a brief conversation proved to be an incredibly valuable resource. Jerry offered products, cited personal recommendations, and was an all round EXCEPTIONAL customer service employee/ manager. My visit to Coastal was truly made better with his input. Thanks Jerry! I will be seeing y'all again soon thanks to him! Oh and the check out girls were not super thrilled that I cited Jerry as an exceptional employee at check out. They actually mocked the fact that i said he was great- it was condescending and rude, and he's their team mate?! Super unprofessional. Disgusting. Dakota and Carolina??? They were both named after cities or states.... They sucked. And they did kind of throw a damper on the entire experience!!! Imagine how disrespected I felt after saying their coworker made my experience enjoyable, that he was helpful, and being personally mocked. I spent money- and I was mocked- I walked out feeling embarrassed- as if I did something wrong giving their co worker kudos! But Jerry was great!

Liars and cheats, I bought a ton of pellets on senior discount Tuesday and showed my military ID…read moreand got ZERO discount. Two employees said it was already discounted so no additional. She charged me 49 and 1 to get to 50 so I wouldn't get the discount. I did get a $25 gift card but to not get $36.90 cash off (10%) is BS. The same pellets are cheaper at Oregon farm and irrigation after the BS gift card. She screwed me over with such a straight face is what pisses me off the most. Liars and cheats may be strong but if you consider this to be a 100% BS transaction, what else are they/she doing? Check your receipts!!! Screw me once shame on you, Screw me twice shame on me. You won't get another opportunity.

BEST DAY(S) EVER!!! Floated both the Lower Deschutes and McKenzie with Dave Hogan. Awesome Dude *…read moreExcellent Guide Learned a lot. Caught a lot. Highly Recommend We'll be back for a camp trip next time Thanks to Dave and the great crew at Fin & Fire Great communication and prep for our trip as well.

Great Trip on the Crooked River!!!! Russ was an amazing guide!!!! . Planning another trip soonread more

The front gal wasn't outright rude. but was mater a fact rude about my confusion of the black…read moreFriday Add we got in the mail actually after Friday, making that part useless. They said it was over but the Ad says sales good till the 4th witch is confusing because the only sales are on the black Friday items. She could have explained that to me if she had the same brochure that I had. Not sure why you wouldn't have it since parts were still good till the end of that day. I left disappointed and confused after making a special trip before the 4th was over. After getting home and studying the brochure for another 5 min I realize that there are 2 sales on the black Friday sales one for Friday (clear) and one till the 4th (unclear) clever ad but but slightly confusing and made a wasted trip out on the cold. And I'm not surprised at all the other rude experiences and reviews. Just seemed a bit to excited to deny me the deal and not produce the same paper ad I was talking about so I could understand. We just want to understand. We already have to many reasons not to shop at stores tucked in the back of a carls jr. Parking lot. Incidently I'm not likely to go back ever.( Helpful comment). Put next to the second sale that's in small red print, hard to see (good till the 4th.) At a glance I didn't see the second sale I only saw the black Friday. So it didn't make sense but I assumed it must be the Friday sale extended till the 4th. Alot of us are ad glansers out here in the world. The end

I've been buying my sunglasses at Big 5 for at least the last 15 years or so. I visited the Redmond…read moreBig 5 location for my usual eyewear acquisition visit today and was pleased with the experience. The staff member was very patient while I tried on nearly every pair in the store and almost every pair available was on sale (it is noted that in the past, staff found a way to *make* my preferred pair on sale). This store appeared organized and sufficiently staffed for a busy summer day like today, and they offered a broad variety of outdoor/sports paraphernalia. Everyone I encountered was friendly, the birds were singing, and my deodorant was holding up well I walked out of the store happy with a new pair of Bolle sunglasses (on sale as usual!).

Rented two e-bikes for the Fourth of July weekend. Staff was amazing and extremely helpful. Bikes…read morerode great and it def made our weekend.

I recently rented a mountain bike from Trinity Bikes and couldn't be more impressed with the…read moreservice I received. Bob was incredibly helpful, offering clear instructions for my first time mountain biking and suggesting great local trails to explore. He even went above and beyond by recommending an excellent camping spot, making my trip even more memorable. Bob's support truly made my first experience both visiting the area and mountain biking outstanding. Thank you, Bob, and thank you, Trinity Bikes! I recently rented a mountain bike from Trinity Bikes and couldn't be more impressed with the service I received. Bob was incredibly helpful, offering clear instructions for my first time mountain biking and suggesting great local trails to explore. He even went above and beyond by recommending an excellent camping spot, making my trip even more memorable. Bob's support truly made my first experience both visiting the area and mountain biking outstanding. Thank you, Bob, and thank you, Trinity Bikes!

Staff were extremely friendly and understanding. I didn't like the look of the racks I initially…read morehad them install and they swapped them out for a different set within an hour with no extra charge. Also were very knowledgeable about what they were selling and had first hand experience with many of their products on their own vehicles.

Fast, efficient, well stocked and knowledgeable!! All that for a fair price. Just call and talk…read moreto Matt, he will take care of everything!!

We went here twice during our stay at Sunriver. We were a disheveled group when we first arrived…read moreand the owner and his daughter were some of the nicest, helpful, and easy going people ever!! Blown away by the service and the quality of the items. Came back for more gear the next day because we knew the level of service we'd receive. Highly recommend!!

Convenient, affordable, and great service! We found this place last minute when we decided to…read moresnowshoe. I took a chance and called the number on Christmas Day, and they were working. The person on the phone was very accommodating and patient. We let them know when we were planning on arriving, and they said they would make sure the store was open. Snowshoe rentals were only $15 each, and they included poles, goggles, and a balaclava. I believe the snow pants and snow boots were also only $15 each. The teal pants were SO cute. The person in the store was also very patient and helpful. There was a cute little hot cocoa station that included marshmallows, tea, Vitamin C, and apple cider packets. The only things missing were candy canes! But they made up for it with sweet treats (sugar cookies, fudge, and more). While we were there, we realized that we forgot our hand warmers. The person overheard us and gave us some for free!! What makes this place so convenient was that it was 6 minutes from our AirBnb in Sunriver AND they have a return box outside of the store if we get there after hours! I was also pleasantly surprised that we didn't have to return the rentals under the next morning at 9:00. Will definitely come back for more rental needs!

Three day, two night float, fish and camp on the Lower Deschutes with Josh and Glenn end of…read moreSeptember 2025. Money really can't buy such a trip, well worth it!!!

I'm out of state - big thanks to these guys for going above and beyond helping me get a gift for my…read moreson.

I am new to town & have been there twice. The first time they wrote the wrong name on the license…read morefor our atv and we are now stuck with it. The second time they wouldn't return a $5 stopper for the tank of the toilet. No wonder they are going out of business bad customer service. Good riddance!

I called three times for assistance. Hung up on me twice. The third time they did not hang up the…read morephone all the away and I got to hear the conversation they where having. Being called a gay retard who can not figure out we do not want to answer the phone is the best way to piss me off. Never again will I ever shop here. I will tell everyone I know and I work with to NEVER shop here again.