Careful calling this company. I ordered a container for 5 days end up keeping the container for 7 days upon pick up they stated there was a late fee I didn't pay the late fee but something told me to follow the guy that picked up the container he took the container back to the yard on Brandly st. As soon as the container was w dropped off at the yard an employee stated filled the container with a bob cat. The next day I got a massive over weight bill. And followed with numerous of hassling call. Bob was the worse I advised him on what I saw happen at the yard. FYI BG stands for bob goouch read more

I have a lot of dirt removed from my home and used other companies but BG's Big Box had the best deal. Great customer service and open to working with you. Best value. Easy to request new containers when I was done with the one I had. I requested a 10 yard bin and was very happy with the service. read more

BG's Big Box Services - 10yr container - Junk Removal & Hauling Near Me - Sylmar, California

We have used BG's Big Box many times over the years. They always have the best prices. Service is great. They can manage your trash or dirt removal needs. read more

This is the worst business you could possibly choose. They will damage your property and deny any responsibility. They also trespass into your neighbors' driveways and cause damage there too. Every interaction with them is met with rudeness and disrespect. They consistently fail to show up within the agreed time frame. Their drivers, who appear to be gang members, may confront you aggressively, with one even revealing his gang tattoos in an attempt to intimidate us. It's not worth it--opt for a different company. Their initial low prices will rise after a container or two. Spend an extra $20-50 elsewhere to avoid the hassle and extra costs that come from their negligence and incompetence. read more

BG's Big Box Services - Happened this morning. I have it on camera too. They dragged the container on my driveway and caused damage - Junk Removal & Hauling Near Me - Sylmar, California

Bob and Trent are the best. Offer great quality service. They have always beat competetive pricing around Los Angeles specifically the valley. read more

Great service! I texted to set up a date to drop dumpster. He was able to bring the next day and first thing in the morning! I needed it past the 7 days and was able to keep it a couple extra days. Definitely will only be getting bins from here now on!! read more

For a large dumpster I call all around Valencia area and I find Big big box . Very professional, friendly and reasonable pricked service, I even made a mistake on the size of dumpster I needed and after they delivered items Robert very nicely changed it for the right one without any complaint or extra charge.. very nice experience and I will use them again if I need it , very highly recommended read more

Bob the "manager" is very dismissive and unorganized. He hung up on me after he gave me the wrong information. Do yourself a favor and call American Bin company. They have amazing customer service and the match your price. read more

I have used BG Big Box almost a dozen times over the last 2 years. They are excellent! Their drop off and pick up times are convenient and they work with you. They have always been responsive. On multiple occasions, they were able to provide a dumpster with very short notice. Their drivers are great and management has always been responsive. They are my "go to" for dumpsters of all sizes. I have used the 20 yard, 40 yard and the 3 yard dumpsters. Yes, I am a truly satisfied customer and I look forward to continuing to use their service in the future! read more

Good service thanks an nice containers always on time really good price call them Thanks you guys read more

Horrible experience as mentioned by others. This company is either family operated or they only hire ppl with no customer service skills. Do not use this company! read more

Just to update after writting a formal complaint with the best business bureau and going to the ACTUAL address and confronting the clerk himself . I had the rep from best business send me a letter stating no lien will be placed on my home, n charges that were claimed I owed were taken off. There's a file with there name on it now everyone should be filling if everybody does they get shut down for malpractice was what I was told. read more

The owner Gooch is one of the rudest people I've had the displeasure of dealing with. Said I went over weight which is total BS. I had to wait 2 days for them to pick up the bin and it had rained which made everything heavier. When I explained that to him he said "water doesn't weigh anything". Do not use these people. His last name suits him well. Stay Away!!!! read more

Leaving one star because zero isn't an option. My contractor rented a dumpster from this company. Yesterday I received a misleadingly titled "Claim of Mechanic's Lien" demanding $878.24 plus fees and interest 'at the highest legal rate' with no description of the services provided. (Mechanic's liens exist but the company demanding payment needs to provide notice and a description of the services provided.) My contractor called them and was told that he owed $150. because the dumpster was overweight (the other reviews suggest that this is their MO), and that they didn't have any way to get in touch with him (apparently the search engine they used to track me down at a temporary address can't discover the contact information for a business). Stay away. read more

Least expensive out off all the companies I called and the most flexible when it came to deliver and pick-up. Doubt I use anyone else going forward. read more

Hi, BGs has surpassed my expectations on bin rentals. They even explained the difference between low bows and other containers that I've used in the past with other companies that seem to not have time to explain. They are very reasonably priced and all I needed was a 2 day notice and had my container on at 8 as promised. I most def recommend them and use them again. read more

BG big box service has been instrumental in helping us with our home project! They are extremely helpful, flexible, reliable and reasonably priced. They really made things happen quickly when we needed to get rid of some landscaping debris. Couldn't recommend them more highly. read more

I Googled trash container company's then went down the list calling. When l called BG's l went no further. BG's provided me the best price, on top of that I needed the bin asap. The other companies were talking 24 to 48 hour delivery, BG's delivered the container that same day, Wow talk about service. Thank you BG's. Save yourself some time and money, call BG's first. read more

If I could give this place a zero I would! Mainly bc of of customer service and we felt ripped off!! However after reading other customer reviews it's more accurate to state THESE PEOPLE ARE CROOKS STAY AWAY!!! The man that called and left a message on my phone was hostile rude and hostels was either suffering cognitive issues or was under the influence. He first start speaking very aggressively stating that there was too much dirt in the bin. When I corrected him stating when I called to place the order I stated that this bin would be used for mainly old grass dirt and branches due the fact that my lawn was being re-done. The man then said ok but it's still over weight and said you need to pay this amount. It was worth paying the extra amount (which was more the initial fee to get the bin ) just to not deal with that individual. I would recommend anyone who needs a dumpster or bin to just call the city or pay a smaller higher priced company with more integrity and better customer service skills. read more

I don't know what I would do without BG's big box. They're incredibly reliable, courteous, and prompt. Support this great business. We need more like this. Great service.. read more

Do not use this company. My gardener had used this company on another job and thought they were very reasonably priced and easy to work with so he recommended them to me. Everything went smoothly and I paid my bill upon initial service. A week later I got a letter stating there was going to be a lien placed on my house followed up by a second bill that was more than the first bill. When I confronted them about the lien letter, they said it was a mistake and they didn't mean to send it to me. I asked for additional information about the job in which they were charging me and they sent me paperwork that was unclear and not necessarily representative of the work that was done at my house. When they approach their customers, they are very rude. Not even giving me 30 days to pay the new bill. I ended up paying over $1,000 for a low boy that was not even 3/4 full. Do not use this company as they overcharge and the deal you think you're getting will not be the case. They are not worth all the headache that you go through when they start threatening your home and you read more

I have been using BG's Service for the last month and I am very satisfied with their customer service, prices and a friendly drivers. I will definitely use them for future projects. read more

We have used BG for over 30 years and continue to use them on all of our construction sites . Service is always on time and they always go out of their way to make sure we get dumpsters on our sites when needed . I highly recommend them to anyone needing dumpsters they are the best . read more

fast reply on email and calls. good pricing. sometimes misunderstanding on pickup or delivery timing. other than that, they are one of best. read more

Excellent costumer service, prompt attention very efficient personnel in office and on the field.

These guys rock! They always answer the phone and stay on schedule! Kept it easy for me without hassle. I highly recommend BG!

Fantastic service and prices . They were very responsive on answering all my questions about the quote, material going in the bin and the total cost . Very easy to deal with and prompt with delivery and pickup with no hidden charges. They were also much cheaper than other bin rentals. I would use them again in a heartbeat . read more

The representative was rude and unprofessional. I was calling about the company's advertised price match policy statements that is clearly posted on their web page. The representative was argumentative and rude, stating, "We have set prices and do not price match anything." I then made the representative aware of the website's writing and advertised statement: 'We guarantee GREAT customer service and LOWEST RATES for all 3 yarder, 10 yarder, 20 yarder and 40 yarder dumpster rentals. If you find anyone cheaper, call us and we will match or beat their price!' The representative rudely then stated, "I am not aware of any such thing. The prices are set. We do not do that and we do not advertise that." I then said that if the company does not do that, they would need to update their web page. The representative then stated, "I do not need to do anything." I was very disappointed with company's practices and customer service. I will not be using or recommending this company to any of my neighbors or business contacts for this reason. No great service was rendered. read more

First off, I don't usually write reviews of companies, if I get bad service... I spend my money elsewhere. However, with the way this business handles their customers I feel the duty to warn my neighbors. I am in a full remodel of my house and needed dumpsters for rubbish removal. BG's delivered a large container (Late in the day) after driving over my decorative pavers and cracking all of them... Once the dumpster was filled. I called to ask to have it picked up, I taked to a grumpy Bill at BG who could not give me an ETA at all of when it would be picked up but expected me to wait around all day with a check in hand for him. Once it was picked up I was informed it was overweight and charged an additional $200. Okay, my bad too much weight which I know wasn't the case. The next dumpster was a low boy for concrete. I scheduled for a pickup of that one, as well as a third dumpster be delivered early the following Monday because I had crews working and I knew that I had more concrete than one container would hold. Bill at BG was consistently rude on the phone when I was trying to get an ETA on the dumpster. When the dumpster finally arrived at 4:30pm on Monday all the extra concrete was piled on my front lawn and I had to hire the entire crew an additional day to load the piles. Then to add insult to injury, friendly Bill contacted me and said I owed $210 again for an overfilled dumpster. I know this wasn't the case... Because I made sure my contractor talked to driver before it was loaded with my wife standing there. Which I mentioned to Bill. His response... "Oh yeah, we're charging you". I asked when the next low boy would be picked up because I decided to use a new dumpster company. Bill was extremely rude and said just write me the check and move on then... Well, Bill that's exactly what I've done. If I cost this company one customer with this review... then is was worth the loss of money I sustained from using this company. read more

BGs big box services has been a lifesaver for me. They are always on time fast and efficient. The drivers are friendly and get the job done quickly and never leave any kind of mess behind. So pleased with the service I highly recommend BGs big box services read more

Worst company ever. Got into a disagreement about the delivery time of a container the day of the delivery. I needed it delivered in the morning and lunch time is apparently what they consider morning. Received a text saying they were canceling my order directly after. read more

As a home builder I've used many container companies before and BG's big box service by far is the best experience I've had. Quick turn around time when I order a container whether it's a lo boy or 40 yard or even the small 3 yard containers for smaller projects. Reasonable pricing and great customer service. Thanks BG's . read more

Fast response, reliable, and very accommodating. They will be my very first call the next time I have the need. Thanks!

These guys suck! As the boxes were delivered, we were told we could fill them up to 1 foot above (yes, above!) the rim of the container. The driver even called the owner of the company and checked on it in front of us. When they came to pick it up, we were told we needed to remove 2 feet of dirt, bringing the height of the dirt to 1 foot under the rim. The poor driver felt horrible because he remembered calling the owner and confirming that we were allowed to fill up to a foot above the rim. They ended up leaving the dumpsters in our driveway. I was able to get the dumpsters down to their new requirements, but spend 2 nights (2 hours each night) after work, shoveling dirt into my driveway. Not cool! read more

I had a HUGE cleanup project...30+, 40 yarders. BG's Big Box Service kept the bins coming so the crew could keep working. Great job great price. Would definitely recommend. read more

We are currently in the process of remodeling our home and needed a last minute waste bin and BG's Big Box services was amazing. They were very helpful and were able to get the bin to my house same day within an hour and worked amazingly at getting the bin out in a tough situation. I will definitely be using them in the future. read more

Good people with good reliable service- I have use this company for over 20 years and they always deliver

I've been using BGS for years every time we need to do a clean up. They are quick and easy to get a container. Best prices I've found in the valley. Highly recommend. read more

Very amazing service. Even the drivers are awesome. Company is very accommodating and understanding of clients needs. Thank you bg!!!!

Great and easy service and affordable price!! Highly recommend. Will definitely use them again