My mother moved into Prairie Point Assisted Living one year ago. From the moment she moved in, she…read morefelt right at home. Norma (one of the receptionists) greeted us with a smile. Arelis, the Executive Director, met with us and answered all our questions. During the tour, Mom was delighted to learn that she was able to decorate her own apartment with her own furniture and trinkets. She loves her new apartment! On Mom's first day, Arelis welcomed her and strategically assigned her a table seat so she could comfortably join the Prairie Point community. It did not take long for Mom to make new friends. In my mom's early life she was a cater. She considers herself a gourmet chef. Her expectations for quality food high. She raves about the food at Prairie Point. During her first three months in her new home, she gained 20 pounds! Monica (the activities director) and her staff, does an outstanding job planning outings, special performances, and unique occasions. Each month a calendar is posted announcing all the events. A daily activities schedule is also posted as a reminder of what is happening. Some of mom's favorites are flower arranging class, social teas, parties, manicures, games and crafts. The facility is always decorated in holiday/seasonal decor. It creates a fun environment that gives everyone something to look forward to throughout the year. Mom's health has been an emotional roller coaster in 2025. Throughout the year we had to make many adjustments. Her nurses: Lili, Doreen and Jean. have been instrumental in keeping me informed and helping me communicate with her doctors. My mother loves them. She is extremely grateful for their help. Other invaluable people are the CNAs. There are too many to mention by name. They all have one thing in common, patience! They make her feel comfortable, safe and loved. They truly are amazing. Knowing that my mom is engaged in a social environment that is filled with a variety of interesting events throughout her day gives me peace of mind. She is living a quality senior life. No one wants to lose their independence. However, when it happens, due to health and aging, Prairie Point is a true blessing. Thank you, Prairie Point staff, for all that you do to make this the very best place to live.

oh where to begin, My mom was served food she is allergic to…read moreover SIX times, and that's just when we were there!! most staff is friendly but a few bad apples can ruin it all. Director isn't interested in helping or training staff to properly care for the those suffering from brain disease. Meal times are a huge struggle, they need more supervision, many resident need help that isn't offered while food is hot, I saw one gentleman eat his paper napkin, no staff anywhere. when I bring this to Directors attention she fake listens and pretends to be helpful. That's the sad part, she could have a gem but instead it's a disappointment. I have asked staff to tell my mom what she is eating and the aide literally told me "that's not my job" no team work here! They also play music that staff enjoys, rap, rock and alternative, too bad since the residents enjoy music from their generation! Glad we aren't there anymore!

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.

This place is wonderful if your loved one needs bare minimum help. They are understaffed and they…read moreprovide poor training. My father was having issues adjusting and the only doctor or nurse visit he received was over the phone. It just got worse from there. We had to move out because their staff couldn't handle him. They raised his care level drastically after one month. They overmedicated him to zombie status. To add insult to injury, they overbilled us on the last month. I would recommend this place if you need to get back at someone. Otherwise, steer clear.

Very good care, knowledgeable staff, helpful administration and good food. You can be flexible with…read moremost services offered. Therefore, you can very much customize your life here. I would recommend living here to anyone looking for supportive/assistive living.

We moved Dad in after Covid precautions were relaxed a bit. We found that minimal help was given…read morewith ADLs like dressing, bathing, light housekeeping and medicine reminders. "They're supposed to be independent," we were told when Dad asked for help making his bed. RN works 40 hr wk, is not there nights/weekends, she does hands on care like bandages, aides not allowed. When touring and signing contract, family was told all staff are in-house employees but aides are mostly outside agency so rotating strangers were providing care who didn't build any bonds with our Dad. Some were caring and wonderful, some were not. (None were abusive.) "Good" activities like going out for lunch or dinner or anywhere are RARE. On Medicaid? $30 left after cable/phone, you can't go unless family pays. So it's mostly the rich kids clique that gets to go places. A HUGE positive is Medicaid residents still get/keep their private rooms, not forced to share a room, and receive exact services and care as the cash payers. Cash pay starts at $5K+/mo for a studio. Our big problem and why we moved Dad out recently- LACK OF PROMISED CARE/ACTIVITIES. We were treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No idea if our issues were ever discussed with nursing director or activity manager but they were never corrected. Dad didn't get twice/week shower, aides spent under 10 mins/day interacting with him, some complained LOUDLY if he'd buzz for a little help standing up from toilet. To their credit, we thought staffing was bare minimum and know CNA turnover is high. Maybe treat them better and pay them more to retain staff? Care was rushed. Calendar activities are a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan SPECIFIC to Dad's needs would be written up and followed, which never happened. We were promised (and paying for) stimulating activities and a social life for Dad. He could sit home alone and do nothing for free. He's just a little slow getting around but wanted friends and things to do! Activity woman snippy and defensive when asked about activity plan, would also evade us when we visited. Food is average institutional food, nothing special. The rooms and bathrooms are large and the outside grounds are very nice. We are still waiting on partial month refund almost 3 months after moving Dad out so some issues with the office which they say corporate does the refunds. Heritage Woods of Yorkville is far from terrible but did not come close to meeting our expectations to keep Dad busy and engaged.

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

I was there very briefly. I swear I wasn't sure if I was really in hell because that's what I…read moreimagine hell is like. It was absolutely gross. The shared room mate was awful experience. The heat was up so high I was very i was soaked with sweat. The place looks and feels dirty. (I honestly feel bad writing this) I don't have any complaints about the aids and nurse practitioner. The recreational lady was kind of strange asking if I want to go to church service. Thank god nurse practitioner said I was too sick to be there and sent me back to the hospital. Like another review mentioned the place was a nightmare for me too. They really need a new building it also looks like the last time they decorated/updated was 1970's.

I wouldn't send my worst enemy to this facility! The nurses and caretakers are supposed to read the…read morepatients chart when they first come to the facility, but they didn't for my family member. My family member is diabetic and they did not know how to treat him. Only tested his blood sugars before meals. Countless times we had to tell them they would need to test it to determine if his number was high or low. My family member was there for some physical therapy which the staff never"pushed" a patient to do. I think some encouragement would've been helpful. If we needed to get a hold of the facility at times outside of business, you couldn't unless you contacted the local police to go over. My family and I had zero trust in his caregivers/nurses. Although one nurse and one physical therapist were extremely helpful and friendly, Meggi and Melissa. The nurses and caregivers seemed to be scared of their patients. Definitely try to duck out of rooms quickly. Many times when I was there alarms at the top of patient's rooms were going off for 10 to 20 minutes before a nurse went in there. This place was more of a nightmare than anything, definitely one of the worst experiences for our family.

Jennings Terrace is a very special place. My mom is there and she is 100 years old. She lives on…read morethe independent living side, but she is surrounded by people who care for her and love her for who she is. It's not the kind of place that wants to gouge you. It's the kind of place that sincerely cares about people. The staff is exceptional at what they do and exceptional at understanding people from different walks of life. They are able to have compassion for my mom and her health or mental health difficulties that we all have at times throughout life. I am so thankful that my mom is at Jennings Terrace. There are a lot fancier places, but I don't think there is more skill or care or compassion in those places. This is home for my mom and she is happy there. We decorated her room and she loves it. She goes and sits out by the big cozy fireplace and watches a movie with other residents when the weather is cooler. And, when we walk in are usually greeted by someone who gives us a smile or a group of people playing games and laughing in the game room. This is home for my mom and I am so thankful to Esther, Daphne, Diana, Keosha, Diane and all the other staff members that I haven't named that make sure that things run smoothly. I live out of state and I know my mom is cared for, and it means so much!

My mom lives here. She's been here for about three years now. This facility is wonderful! I've met…read moreseveral workers and they are all very friendly! The food is great!! The restrooms are clean. The residents are well taken care of. I'm glad there was a spot available for my mom when she needed a new home.

This place is a scam!!! Probably why they are in a lawsuit. I am still trying to get my…read morerefundable deposit back. I thought it was shady that they cashed the check to begin with. The other assisted living places I looked at did not cash the check. They just held onto it and if you decided to move there it would go towards your first month's rent. I was told I would receive the check in 30 days and now it has been months. I have even contacted Corporate and no response. It is horrible that they are actually stealing from seniors!!!!!

They are an awful company. You expect to move into a place and they can't get the project done and…read morethen your 83 mother needs to change her living situation and she can't move to the Brant. She asks for her refundable deposit back and gets no response by either a phone call or email. Terrible customer service, would not recommend to anyone unless your ready to lose $500 or even more.

Alden Horizon Independent Apts Is terrible place to live…read more They are abusive to some seniors. They say one thing, then say they never said it. I have been needing a new toilet the manager Candace Avila says I can use public toilet. I pay me rent, I have no reason to be treated like this I am sure buy writing this they will do something to me.

Family member became a patient at this facility in early December 2024 for orthopedic and…read moreneurological conditions rendered her unable to complete even the most basic daily activities of life. Our family member on numerous instances waited upwards of two to three hours after requesting assistance with restroom use. Several instances when we were told assistive equipment was either not available or no functioning. Most staff were inattentive in timely fashion and arguably deviated from standard of care. Lastly, due to countless instances of failure to properly monitor and address the development of infections along her back and buttocks. Come to find out the likely culprit was negligent changing of adult diapers. To say the least, exercise due diligence in selecting a care center and in this instance a lack of care center. Could never in good conscience recommend a facility that failed along so many lines. Moved family member to Tabor Hills, Naperville where care is markedly better during the 1 week of care. If you care about your family member go elsewhere and stay away from Alden.