Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

We hired Harvest to take care of my 90 year old mother with lung cancer in our home. We used…read moreHarvest 5 - 7 hours a day, 5 - 7 days a week, from February until October when my mother passed away. Vanria and Tracey run the place, both are extremely nice and very professional. If our care giver was running 15 minutes late, I would always hear from Vanria. If you called for Vanria or Tracey, they always picked up the phone regardless of the day or time I called. We had a primary caregiver 4 - 6 days a week and then a 2nd caregiver 1 - 3 days a week. Primary changed along the way, Zoe, Brittany, and in the end Krystal. Change over 8 months is inevitable and as much as I regretted losing someone we were used to; the next caregiver was as good or better than her predecessor. Joyce was our 2nd caregiver for the additional 1 - 3 days a week over the 8 months. In the end we had Krystal and Joyce taking care of my mother as she transitioned into hospice and end of life. I remember the 1st time Joyce walked into our home with the nicest smile. I knew I liked her before she said a word. Krystal is not only compassionate and caring; she is also very intelligent and adaptable. I think a good caregiver finds her own way to be useful and make things easier for the care recipient and family. We never told Krystal what to do, she knew what to do and did it on her own. When my mother and I had an appointment with mom's oncologist, I liked having Krystal with us and welcomed her input at the appointment. Krystal always remembered pertinent things, that I forgot to mention, and she brought them up to the Dr. Krystal & Joyce were front line and knew better than I what my mom's condition was. Hospice gets tough and the old saying goes when the going gets tough the tough get going. Krystal and Joyce are two tough ladies! Joyce and Krystal both stepped it up as the workload required. More than just being there to help, both are extremely compassionate and caring. I don't recall ever having to ask Joyce or Krystal to do something. Rather they did what was needed without being asked (they knew better than me, what was needed), and often volunteered or asked if they could do more. I guess to sum it up; I can't imagine Krystal or Joyce treating their own mothers any better than they treated my mother. I don't usually write reviews and never to this length; Harvest went above & beyond and deserves the praise.

Im very disappointed in this Company First I got bounced…read morearound in the beginning And lots of favortism in the workpkace, Employees dont get punished for leaving clients alone for long periods of time, recently i was really sick And hospitalized And told me this isnt working out, I had almost 104 Fever And they wanted me to come into work,giving 10-12 hours notice calling in im calling in last minutę And too me last min is an hour before, the problems with agencies is how they treat there employees And feel I was discriminated because if my race, And big issue is they push good employees away.

I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

My mother moved into Prairie Point Assisted Living one year ago. From the moment she moved in, she…read morefelt right at home. Norma (one of the receptionists) greeted us with a smile. Arelis, the Executive Director, met with us and answered all our questions. During the tour, Mom was delighted to learn that she was able to decorate her own apartment with her own furniture and trinkets. She loves her new apartment! On Mom's first day, Arelis welcomed her and strategically assigned her a table seat so she could comfortably join the Prairie Point community. It did not take long for Mom to make new friends. In my mom's early life she was a cater. She considers herself a gourmet chef. Her expectations for quality food high. She raves about the food at Prairie Point. During her first three months in her new home, she gained 20 pounds! Monica (the activities director) and her staff, does an outstanding job planning outings, special performances, and unique occasions. Each month a calendar is posted announcing all the events. A daily activities schedule is also posted as a reminder of what is happening. Some of mom's favorites are flower arranging class, social teas, parties, manicures, games and crafts. The facility is always decorated in holiday/seasonal decor. It creates a fun environment that gives everyone something to look forward to throughout the year. Mom's health has been an emotional roller coaster in 2025. Throughout the year we had to make many adjustments. Her nurses: Lili, Doreen and Jean. have been instrumental in keeping me informed and helping me communicate with her doctors. My mother loves them. She is extremely grateful for their help. Other invaluable people are the CNAs. There are too many to mention by name. They all have one thing in common, patience! They make her feel comfortable, safe and loved. They truly are amazing. Knowing that my mom is engaged in a social environment that is filled with a variety of interesting events throughout her day gives me peace of mind. She is living a quality senior life. No one wants to lose their independence. However, when it happens, due to health and aging, Prairie Point is a true blessing. Thank you, Prairie Point staff, for all that you do to make this the very best place to live.

oh where to begin, My mom was served food she is allergic to…read moreover SIX times, and that's just when we were there!! most staff is friendly but a few bad apples can ruin it all. Director isn't interested in helping or training staff to properly care for the those suffering from brain disease. Meal times are a huge struggle, they need more supervision, many resident need help that isn't offered while food is hot, I saw one gentleman eat his paper napkin, no staff anywhere. when I bring this to Directors attention she fake listens and pretends to be helpful. That's the sad part, she could have a gem but instead it's a disappointment. I have asked staff to tell my mom what she is eating and the aide literally told me "that's not my job" no team work here! They also play music that staff enjoys, rap, rock and alternative, too bad since the residents enjoy music from their generation! Glad we aren't there anymore!

Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

We moved a church brother to a River Glen memory unit because of issues at the Holmstad two years…read moreago. The care has been excellent. The memory care unit is self-contained, consisting of a living room atmosphere surrounded by private bed/bath rooms. The resident does not need to navigate hallways or elevators. Everyday they have activities to exercise the mind and/or body. The staff turnover is low which is a plus. The nursing staff is one of the best, not just for the resident, but also for helping us manage expectations. We went from a one-star arrangement to ta 5-star arrangement at a lower cost and highly recommend River Glen.

This review comes from the perspective of a resident in independent living in one of the town…read morehomes. My husband and I moved into the community in mid January 2025. I felt at home within the first week of our move. My husband took a little longer, but has made the adjustment. Everyone, staff and neighbors, have been very friendly and have made this transition a good one. There are plenty of activities available and our own ideas for activities are readily accepted. There is a lovely walking path within the courtyard of the townhomes and a lot of green space. Best of all, we were able to bring our dog, and she loves it here. There is frequently someone out sitting in the shade on a bench to give her attention. It is wonderful not to have to worry about outside. Maintenance responds in timely manner to issues arising in our home.

Alden Horizon Independent Apts Is terrible place to live…read more They are abusive to some seniors. They say one thing, then say they never said it. I have been needing a new toilet the manager Candace Avila says I can use public toilet. I pay me rent, I have no reason to be treated like this I am sure buy writing this they will do something to me.

Family member became a patient at this facility in early December 2024 for orthopedic and…read moreneurological conditions rendered her unable to complete even the most basic daily activities of life. Our family member on numerous instances waited upwards of two to three hours after requesting assistance with restroom use. Several instances when we were told assistive equipment was either not available or no functioning. Most staff were inattentive in timely fashion and arguably deviated from standard of care. Lastly, due to countless instances of failure to properly monitor and address the development of infections along her back and buttocks. Come to find out the likely culprit was negligent changing of adult diapers. To say the least, exercise due diligence in selecting a care center and in this instance a lack of care center. Could never in good conscience recommend a facility that failed along so many lines. Moved family member to Tabor Hills, Naperville where care is markedly better during the 1 week of care. If you care about your family member go elsewhere and stay away from Alden.