Jennings Terrace is a very special place. My mom is there and she is 100 years old. She lives on the independent living side, but she is surrounded by people who care for her and love her for who she is. It's not the kind of place that wants to gouge you. It's the kind of place that sincerely cares about people. The staff is exceptional at what they do and exceptional at understanding people from different walks of life. They are able to have compassion for my mom and her health or mental health difficulties that we all have at times throughout life. I am so thankful that my mom is at Jennings Terrace. There are a lot fancier places, but I don't think there is more skill or care or compassion in those places. This is home for my mom and she is happy there. We decorated her room and she loves it. She goes and sits out by the big cozy fireplace and watches a movie with other residents when the weather is cooler. And, when we walk in are usually greeted by someone who gives us a smile or a group of people playing games and laughing in the game room. This is home for my mom and I am so thankful to Esther, Daphne, Diana, Keosha, Diane and all the other staff members that I haven't named that make sure that things run smoothly. I live out of state and I know my mom is cared for, and it means so much! read more

My mom lives here. She's been here for about three years now. This facility is wonderful! I've met several workers and they are all very friendly! The food is great!! The restrooms are clean. The residents are well taken care of. I'm glad there was a spot available for my mom when she needed a new home. read more

My sister stayed at Jennings Terrace for over 6 years, first in assisted living then she moved in to the nursing home side as she progressed. Everyone was always so kind and responsive in letting me know any issues. When I visited her, I only saw kind caregivers/nursing staff. Also the activities director has the patience of Job and goes above and beyond, it's definitely a calling for him! It's a wonderful place filled with caring people! read more

It disheartens me to see the negative reviews about Jennings Terrace. My 99-year-old mom and I, as her advocate and caregiver, have had a totally different experience. My mom lived in the Sheltered/assisted living side for 2 years 2019-2020 and now on the skilled nursing side for 3.5 years January 2021 to present. She has received excellent care from management to all departments: nurses; CNA's; food service; housekeeping; maintenance; laundry; activities; physical therapy, etc. Everyone has been very competent, friendly, well-trained, open to suggestions, and willing to answer any and all questions. I am in the building twice a week with no set schedule showing up unannounced and everything is always under control. From my viewpoint all residents are treated with compassion, respect, and kindness. Looking forward to her 100th birthday celebration on site in July. read more

Wish I could give zero stars. PSA: If anybody has their loved one or knows of anyones loved one that is at Jennings Terrace nursing home in Aurora, IL please go check on them. That place is horrible and nobody cares about the residents in the nursing home side especially upper management (Jo Marie and Lara (4th director of nursing in 3 years) because I have brought up concerns of neglect and abuse and all have been ignored. They don't provide medical attention when needed. Most of their aides are disrespectful and rude to families and they yell at the residents. It's heartbreaking. I would go daily and find my grandma with a brief soaked in urine and the way through her pants no matter how many times I communicated that she isn't able to ask to go to the bathroom or let someone know when she needs changed so they need to check her often. They change up medications as they feel fit. If it wasn't for me getting an ambulance to get my grandma to a hospital yesterday, she would have died and still may die due to their negligence which I think was their goal as retaliation since we have reported them. I kept bringing up that I was concerned because she wasn't looking or sounding well and was told oh ok we'll check her and that's it. When ambulance arrived her BP was dangerously low and she was aspirating and needed suction. Aides have told us that staff steals medication. It's just horrible. One of the residents told me and my mom that she no longer wears gowns to bed because one of the males tried to rape her one night. I don't want anything bad happening to anyone else. Please go check on them and if you can, file a complaint with adult protective services, contact ombudsman, or get them out of there. I pray that nobody else has to suffer there. The only 2 people that showed my grandma any compassion were two aides Debbie and Neecee (Not sure about spelling). The worst were Janine and Amy. Very rude to the patients and family as well if you spoke up. The nurses there also do nothing but give medicine. Zero communication or direction from management to staff. Lara the Director of Nursing does nothing. When I brought up concerns to her, her question was "well why don't you take your grandma someplace else". No attempts to find solutions and make things better. This place needs to be shut down. read more

If you have a loved one or knows of anyones loved one that is at this place please go check on them. That place is horrible and nobody cares about the residents especially upper management (Jo Marie and Lara (4th director of nursing in 3 years) we have brought up concerns of neglect and abuse and all have been ignored. They don't provide medical attention when needed. Most of their aides are disrespectful and rude to families and they yell at the residents. It's heartbreaking. We would go daily and find my mom with a brief soaked in urine or feces, that soiled her pants no matter how many times we communicated that she isn't able to ask to go to the bathroom or let someone know when she needs changed so they need to check her often. They change up medications as they feel fit. If it wasn't for my daughter getting an ambulance to get my mom to a hospital yesterday, she would have died and still may die due to their negligence which I think was their goal as retaliation since we have reported them. We kept bringing up that we were concerned because my mom wasn't looking or sounding well and was told oh ok we'll check her and that's it. Aides have told us that staff steals medication. It's just horrible. One of the residents told my daughter and I that she no longer wears gowns to bed because one of the males tried to rape her one night. We don't want anything bad happening to anyone else. Please go check on them and if you feel your loved one is being neglected (not being fed, not being changed frequently enough, not getting medical attention when needed, not being bathed/cleaned, not being seen by a doctor when needed, verbally abused, full of bruises etc., file a complaint with adult protective services, contact ombudsman, or get them out of there. I pray that nobody else has to suffer there. The only 2 people that showed my mother any compassion were two aides Debbie and Neecee (Not sure about spelling). The worst were Janine and Amy. Very rude to the patients and family as well if you spoke up. We let Amy know after she was extremely unprofessional to us, that a patient was vomiting and she said "not my patient, not my problem!!!". It's disgusting and so infuriating that this is how elders are treated there. The nurses there also do nothing but give medicine. Zero communication or direction from management to staff. Lara the Director of Nursing does nothing. When my daughter brought up concerns to her, her response was "Well why don't you take your grandma someplace else". This place needs to be shut down! read more

Jennings Terrace is an OK facility. It is an older building with very small rooms, shared bathroom and no kitchenette. The price is low, but you get what you pay for. The food is mediocre, majority of fruits and vegetables canned. Mostly chicken served, rarely fish or red meats. Activities are a bit tedious, many residents don't participate. A lot of the folks there sit around the front lobby waiting for the next meal. Few outings with only 8-10 residents allowed due to small bus and staff allotted to chaperone. Excellent nurses and therapy department. If you can afford more there are much nicer places with bigger rooms,more activities and better food. read more

I worked here for 4 days, I was excited because I love to clean. The housekeeping job is the same as any ther housekeeping, but here they only have one housekeeper which was me. I had to clean 36 rooms myself, there are rooms for the elders that can do things themselves and the ones that can't. The nurses are horrible, they don't treat the residents with kindness, the management sucks, they yell at the elders because they want to prove that the staff is right. The side for the elders that can do thing themselves have no housekeeping, when I cleaned that side one time the resident told me they haven't cleaned there room for at least 3 weeks. I was new so that wasn't on me but I cleaned it for him, the residents were sweet and funny. I quit because it's tough for only $13, on top of all of this I have not received my check, it's been a month and 2 weeks. I definitely do not recommend this place to work or to put any grandparents/ parents here. Horrible staff, they have no patience for them, I was always crying after work because I felt so bad. read more

I would NOT recommend this place if you want True Honesty regarding your parent. Since New Management took over, they will never give you an honest answer. You will get 5 different stories, Lie right to your face. Missing Meds thru years here. No excuse, Director even told 2 family members in meeting, they have had problem with staff stealing meds. Been taken care of. Bring it up again. Wow....all of sudden those records disappeared, no one know anything about that. (speak w / nurses/aides...they will talk) Jennings Director/Head of Heritage will over ride any other Doctor/Medical Professional/Other Assisted Medical Facilities Prognosis..and put your parent into Nursing Home so you pay more $.... Will give you 5-6 different reasons, will refuse to put into writing. I guess a director has more knowledge then actual Doctors/Nurses/4 other Medical Facilities who disagree with upper management prognosis. Even when those professionals call....NOPE they will not listen Now its all about $$$$$. Family has even discovered from speaking with other Past residences, they had same issue....Just want to kick every one of their Assisted Living Rooms, NO REASON GIVEN, and put into Nursing Side which cost twice as much. Now they can get the New Costly Prices to a new person coming in....since older residents here pay the lower costs. GO SOMEWHERE ELSE unless you dont care about your parent and have a ton of $$$$ to spend read more