While I really enjoyed watching the cats roam around, the drinks were underwhelming and quite…read moreoverpriced. My small-to-medium latte ($10.17, as shown in the photo) was nothing special, and the pricing felt more geared toward tourists than actual quality. I had assumed the charge included access to the cat room, but there's an additional fee on top. The service also wasn't particularly warm or welcoming. That said, the cats seem well cared for, and the space is clean and comfortable for them -- and at the end of the day, that's what matters most.

This is a centrally-located cafe that is perfect for before the theatre (or, at any time of day,…read moreactually). There's a front room that is the cafe, and then you can pay $4.50/30 minutes, to go into the side room and hang out with the cats. In the front room, there are 4 tables (one had a laptop playing music, so some people had to stand or sit at a counter). It's decorated cleanly, in white, with super cute cat things (of course!). The coffee is available in medium or dark roast, in a pump pot. This is why I downgraded one star: not interested in that. We actually got tea, and they use Pluck Tea from Toronto, which is an incredibly ethical brand. SO: Good. There's also food (good prices!), and cookies (we got one: so delicious). The business works to support cat rescue, and the windows are filled with donations for cats in need. I love this! While we were in town, that cat room was ALWAYS busy, so I'm really happy that this business is doing so much to promote cat rescue, and I am happy to support them. :)

I cannot say enough about Dr. Bonnie and all of her staff. We came with our 4+ yr. old rescue, Bo,…read morefor over 11 years and always received the best of care- right up to the end. I highly recommend anyone who cares about their pet, that you will be pleased with the attention to detail all the staff here will show your pet/pets.

Thank you for the great care of our cats Marley and Tabberz! Always friendly, caring, polite,…read morehelpful staff! We appreciate you and look forward to our future relationship thank you!

I cannot express how much I HATE this place. One star because I can't give negative numbers. This…read moreplace would get a solid -20 out of 5. My dog was in severe pain, and we didn't know why. My wife took our dog in, and the "vet" looked and said our dog had some lumps. Gave us some costly medication for pain and sent my wife and our dog away. When our dog was done with the medication I had to go back for more. The "doc" said that we needed a blood test before he could give the drug again. He had to make sure that the kidneys were ok. So the "vet" took a blood sample to do the test, and before he even left the room with the blood, he gave me the medicine and said we could go. WTF? Can you say money grab? My dog was nothing more than a dollar sign here. The "vet" was as cold as the table they put my dog on and as much personality as the table too. I added pictures of the dog they saw as nothing more than an invoice, a paycheck, and a dollar sign. If you love, like or are even slightly ok with your pet, do not bring them here. My dog is dead and I have them to thank for it.

Just called to enquire about having my cat put down. I have three animals that are clients there,…read morebut because my cat is not and I cannot provide anything but pictures to prove she is mine, they refuse to treat her. So, they are willing to allow animals to suffer and then she hung up on me. I will not be using their services again for any of my pets.

Thank you, Dr. Alex and your team. it was a difficult decision euthanizing our precious 18.5 year…read moreold Hat Trick. Your compassion and reassurance made it easier. We felt like you were family. I highly recommend everyone use this service. Thank you.

I'm not sure where to start with this review. Dr. Alex and Christine were incredible. Our big furry…read morefriend had reached a point where we felt it was his time. Like most pet parents though, you wonder if you've made the right decision. Dr. Alex and Christine both helped reassure us that we were making the best decision. I can't recommend this service enough to anyone thinking of euthanasing their pet. Doing it at home took all the stress off of our big fella. They went above and beyond all of our expectations.

*** This review pertains to the reception and front of house. I have not had any experience with…read morethe Doctors ***. My cat is on a special prescription food. When I moved to London from Vancouver, I had an AWFUL time locating a vet that would sell me the food without bringing him in for an unnecessary and costly exam. Aside from having had regular vet visits and being prescribed the food, my cat had to have an exam and shots just before leaving BC as we travelled here through the USA. I wound up so frustrated by the 8 or 9 clinics I went to that finally I bought the best food for him that I could at Petsmart. I noticed that he seemed sluggish after a while and worried that my former vet had said he MUST be on this prescription food, so my quest began again. (Seriously, I don't get why it's so difficult to get the food. It's not like I'm trying to get some controlled substance! It's diabetic! I think the requirement for exam is a complete money racket!) Anyhow, finally I found Fairmount Animal Hospital. From the moment I walked in, the girls at the front desk were friendly and welcoming. (A first in a London vet clinic for me.) I told them my situation and they said it was no problem to sell me the food. I have been back twice since then and all three times experienced nothing but wonderful, professional, and polite customer service. The waiting room is also bright and clean and unlike most other vet clinics, doesn't stink. The food is always in stock too. I would certainly bring my cat to this clinic should he need to be seen by a doctor. I am so pleased with the service I've received thus far here.

Won't be returning. More about visits and how many times they can mini me for money for a UTI…read more Never had to go 3 times for a cats UTI and still not have a solution or medicine. Unethical to allow a cat to suffer for a month.

5 knowledge and compassionate Drs. Everyone is so pleasant and willing to help…read more I will be going back when I get my next puppy. My daughter and I both see Dr Shearer.

worst vet I have ever been too. if you can Please avoid at all cost! I regret trusting them with my…read moreanimals.

I have always taken my pets here and always had great service with the staff. I was given…read moreinformation on how to properly train our new dog by the vet, and received courtesycalls to check up on how we were doing with him. I would highly recommend this company to anyboy who wants the best quality of care for their animals.

I was a client of this clinic for over 15 years, and I have to say, these people were not only…read moreknowledgeable, but also remarkably compassionate. Frank Knoll is an amazing diagnostician, compassionate and kind; Jamie is a brilliant vet who is wonderfully kind human being. The staff is fantastic. I trusted these folks with my dearly beloved pets and they never, ever let me down. I always felt that I got the best treatment available, and that they didn't just treat the pet, they treated the owner as well. They provided me consistently with good advice, sound medical treatment, and compassionate understanding. The only reason I don't deal with them anymore is that I have moved, and losing them has been a great loss for both me and my pets. I heartily recommend this clinic to anyone who is looking for intelligent yet empathetic veterinary service. I love these people; they really made a difference in my life.

Even if you aren't a bird lover or have a garden, there is lovely stuff to purchase here. I came…read morehere to source out fairy garden items as I'm enjoying the cute of the increasingly popular pastime. I did not leave empty handed. A handmade clay fairy named Lillie came home to live in my garden along with a few tiny decorative touches. They do sell all sorts of bird feeders and seed. The staff are very knowledgeable with that. And the products do sway into the bird, gardening and nature motifs. Many things caught my eye as I browsed. Prices seem reasonable. A destination shop as it does cater to specific needs but it is a good stop for that certain something.

The women who work here are very helpful. I found some great homemade finds like mini fairy doors…read moreand a ceramic toad house. Also bought window clings to prevent birds from flying into a large window at home. Worth a stop.