We have moved from the U.S. to Canada and needed a new vet for our dog. We have not needed a vet…read morejust yet, but I walked in without an appointment just to scope the place out. Kirsten met us and she was so friendly and ready to guide me through starting a file for our girl. Absolutely great customer service, friendly, efficient, and even called another person to meet our dog to make her feel welcomed.

Stoneybrook Animal Hospital abused my kitten!…read more My kitten Cheeto was neutered on Dec.12, 2017 and this is this terrifying story. Cheeto is an energetic kitten who loves to play and only cares about getting food. He is the perfect addition to our petless home in July. He gets along well with young children and purrs loudly when you pet him. I had my reservations about having my sweet young kitten neutered. He had not started spraying, he does not get a choice in his fertility and he isn't too aggressive. A cat is not allowed to eat or drink 12 hours before undergoing surgery. We diligently kept food and water away from him to prepare. His appointment was for 8am and we were not able to pick him up until 4pm. When I got home, I was horrified to discover that he had not had anything to eat or drink that entire time! I couldn't imagine the amount of distress he was going through trying anything to just get a drink of water! If you're running a business, it may be cost saving not to feed your furry patients but not even water is downright cruel. It was no wonder that when he got home, I found his entire face to be swollen, BLEEDING and cut in two places. The hospital's only explanation for our family was that he did not like the cage. My poor sweet kitten was trying desperately to escape the cruelty of these careless veterinarians and he was so desperate he was willing to hurt himself. He was alone, scared and had no one check on him throughout the day to make sure he was ok. Cats can't talk. He can not get therapy if he has PTSD from this traumatic experience. I am scared that he will be skittish and not himself because of this hospital's carelessness. When we called the hospital, they assured us that they were checking on Cheeto every half an hour and blamed him for being aggressive. At no point did anyone even apologize. How can any employee watch a kitten struggle and hurt himself and not try to help? It doesn't matter how many times you check up on him, if you don't do anything about it! Please share this message with your friends so their pets will not go through the same thing! STOP ANIMAL CRUELTY - NEVER GO TO STONEYBROOK ANIMAL HOSPITAL AT 620 Fanshawe Park Road E London, ON Go to this link if you would like to support me in the fight to stop this place from abusing animals. http://ontariospca.ca/what-we-do/investigations/report-animal-cruelty.html

Just had my dog groomed there for the first time. He was excited to greet the staff and still happy…read moreafter his grooming. Awesome job on his grooming and price was excellent. We will be back again. Maddox was extremely helpful and great with my dog. She was also very helpful in explaining both the grooming services and possible veterinary services if we choose to change veterinarians. This edit is for a later visit on August 21, 2017: Our dog, Frodo, developed cancer. The staff, particularly the two vets and vet techs, we so wonderful to both him and us through his ordeal. They gave us options and worked with us within our financial means. We had do eventually do what was best for him and they helped us send him over the Rainbow Bridge with such grace, dignity, and compassion that we felt they loved him as much as we did. We will be forever grateful to this clinic for all everyone did, even after he was gone, to comfort us. Many vets are only about the money they can get from their clients, but North Neighbourhood Vet isn't. They deeply love animals and it shows.

I got my French Bulldog spayed here and it was the worst experience I've ever had at a vet I could…read moretell right away something was wrong. and when it started to look infected I brought her back and they said she's fine just take her home I did this for weeks with her because it wasn't getting better and every time they said it was fine and it was because she was active. I didn't believe them but you would think a vet would know best. Still months had past and it wasn't healing when I moved back to Toronto two days later it opened up again and I had to bring her to my vet here. My vet was mortified to see that neighbourhood pet clinic just kept sending her home in this state. I had to pay for antibiotics and now she might need to get another surgery to fix what they did to my poor girl.

Fabulous staff and vets. Been to two other vets in the city who were too "busy" and wouldn't spend…read morethe time to explain what was wrong with Sammy. Finally a place that took the time to explain what was wrong, what to do, and what to expect. Sammy and I thank you! Pat

I was referred here by my neighbour who has been going there for 27 years. She'd gone on about how…read morecaring they were and I have to agree. I brought my new puppy here for his first shots and was very impressed with all the staff and the doctors. It's been over a year now since I first came and I could not imagine a better place for Major. He's always happy when he comes in the door. Maybe its the treats he gets! Very caring and compassionate. They explain everything they are doing and why, and I am always told about the cost up front. What lovely people at Oakridge!

Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken…read moremy dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.

Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op…read moreappointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!

I have always taken my pets here and always had great service with the staff. I was given…read moreinformation on how to properly train our new dog by the vet, and received courtesycalls to check up on how we were doing with him. I would highly recommend this company to anyboy who wants the best quality of care for their animals.

I was a client of this clinic for over 15 years, and I have to say, these people were not only…read moreknowledgeable, but also remarkably compassionate. Frank Knoll is an amazing diagnostician, compassionate and kind; Jamie is a brilliant vet who is wonderfully kind human being. The staff is fantastic. I trusted these folks with my dearly beloved pets and they never, ever let me down. I always felt that I got the best treatment available, and that they didn't just treat the pet, they treated the owner as well. They provided me consistently with good advice, sound medical treatment, and compassionate understanding. The only reason I don't deal with them anymore is that I have moved, and losing them has been a great loss for both me and my pets. I heartily recommend this clinic to anyone who is looking for intelligent yet empathetic veterinary service. I love these people; they really made a difference in my life.

I have a 4 month old Corgi from Jeremy Hack and she is a fabulous puppy. She has been to our Vet…read morefor her second shots and checkup and was told she is perfect. In super condition, great temperment and came from a excellent breeder. I recommend this breeder with an A plus.

My Corgi came from there and she was bred knowingly with both parents being carriers. She is now…read morehigh risk for DM. I called them up about it and Jeremy Hack said - just because she's high risk doesn't mean she's going to get it. I sent the saliva test off to verify. How indiscriminate they are. Best go somewhere else to get a Corgi.

This is my first time owning a dog, and I know training is an integral part of being a dog owner…read more My boyfriend and I enrolled our puppy Chelsea in this 8 week training course for her to learn obedience, training and commands so she will listen to us and be a better dog in the future. This class was at the London Middlesex Civitan Club every Thursday night between 8pm to 9pm (we got the late night class because of my work schedule). We were referred bya neighbour of ours who took that class. The trainers we had were Deb and Melissa, and their experience and training were phenomenal. Each week we would walk in, and they would have play time for about 5 to 10 minutes, running around, playing and making friends with the other puppies there. We learned a lot of commands to make her stay, sit (which she thinks is laying down, but we'll take it!) up, down, and leave it, few of the many we learned. It takes a lot of patience and practice, and they both were very patient with all the puppies in that class as well as our Chelsea. She was one of the smaller puppies there and all she wanted to do was love everyone. In these 8 weeks, she has learned so much and is starting to become more well behaved. This was an amazing course, and the last week they had a puppy graduation with caps and everything! I highly recommend this class for everyone who has a new puppy and wants really great training. The trainers were amazing, personable and very knowledgeable when it comes to helping us adapt to our dog. If we ever have another dog (which in my boyfriend's case, we will) I will definitely train them here. Thank you for a wonderful course and lots of training tools to help train our Chelsea!

If you have 200 dollars of your hard earned money that you want to thro away, do it here. They…read morethrow so many concepts at you before the dog can even walk on a leash. By the third class, and there are 6, they wanted my dog to walk in a figure 8. Hyper 8 month old Border Collie. I dont think so. The concept behind getting your dog to do things was good (treats). Other than that a waste of time. He was so confused he just laid down.No play time just a buncha dogs on leashes getting commands thrown at them. I was disappointed. They will never be Puppy Power.

This was the best boarding experience we have had with our golden retriever. The customer service…read morewas great and they actually seemed to love dogs unlike some other kennels in the area. We felt very comfortable leaving our dog here.