After many long years of waiting, we found our dream house this past fall. Unfortunately, the…read morehouse we chose has cedar siding, which usually means painting every 3-5 years and touching up in between. With three young children and a busy schedule, that sounded like the stuff of my nightmares. Thankfully, Rhino Shield has put an end to the maintenance cycle associated with frequent painting. We contacted our local Rhino Shield branch in Brookfield, WI and got the process started quickly. Within 48 hours we had met with a sales associate and got a complete estimate for the work our home would need. While the existing paint was not in terrible shape, there were many areas beginning to chip and boards with rot that would need to be replaced. The estimate included all of the prep work and wood replacement. Our job was put on a wait list because this is a busy time of year for home maintenance. Lucky for us, there was a cancelation and the workers were able to start just a week after we signed the contract. The crew was very professional. They remained socially distant, never needed to enter our house, and cleaned up every day. They also called ahead when the weather was too inclement to work. The work happened in four phases: 1. Prep: sanding board replacement, shrug trimming, outdoor light removal, and taping. 2. Priming: this was a sticky, glue-like primer that appeared colorless and gluey. It was sprayed on and left to cure. 3. Rhinoshield coating: this was the colored, paint-like material. It was sprayed on. 4. Reassembly: lights were put up, shutters were hung, and everything was cleaned up. From prep to finished coating, it took about 8 days to complete our home. Our only criticism was that things felt a bit disorganized and our sales person was not entirely familiar with the financing process. However, the entire office staff was not present due to the Covid 19 crisis, so they were working with minimal staff. I would recommend getting a complete copy of the loan terms before the project begins to ensure the financing options are clear. Overall, we are extremely pleased with our Rhinoshield. We can still see the beautiful wood grain, but not longer dread the perpetual need to paint! I definitely recommend this route for anyone looking for a maintenance free forever home!

We signed our contract 11/2017 with Randy, whom took pictures of our house before he left…read more Contractor #1 started working on the house 4/2018. All was good until he was finished. There was a lot of overspray on our foundation, deck, furniture, chimney, brand new roof etc., and the trim job around the house was terrible, def not "professional". Contractor #1 was very irritated that we were pointing out things that needed fixing. It was agreed that after our new windows were installed, when he came back to touch up around the windows he would fix the trim and other issues around the house. (he did fix the overspray on our deck, and tried fixing the chimney and the roof) Things just got worse from there, first there was "flashing" with the paint job around the whole house. Then, eventually there was bubbling on the East side of the house. Contractor #1 ended up coming back twice to "fix" the flashing and the bubbling.....the East side of the house looked even worse, bubbles were gone but the way it was fixed ruined the wood grain look of the aluminum siding, and there was still flashing. We did express our dissatisfaction regarding the look of the siding, plus there were some dents....and not all the overspray was removed from our house. There were also still issues with the trim. And then.....the bubbling came back, even worse than before. Now we are getting upset....just want to be done. Wanting our money back, but were told they would get this right, we were now part of the Rinoshield Family. In comes crew #2.... At this point it was agreed that John, the job manager would be out here and make sure everything was done right, he would be here to do the walk around when they finished.....they repainted the entire house, scraping the bubbling on East side, fixing the trim....nothing was done regarding the dents, when they were done John was not here to do the walk around with us as agreed, nor did he contact us to do so. The next time we spoke was because again there were bubbles forming on the East side of the house. Also, at this point Crew #2 had sprayed so much paint on some areas of our house that it was bumpy and rough and on other areas there wasn't enough, among other issues still not taken care of from the first Painter. This leads us to 5/2019, we are now dealing with David, no more John, he sends one of his "crews" to come out to look at the house....they are in disbelief. They take dozens of pictures and actually go directly to David to show him the problems.... He claims to have never been shown any pictures. Now on to 8/2019.... Now we have to say, Rhinoshield has one thing going for them....they did come back, they did send crews to "fix" the issues. During the summer we had discussed our worry of this happening again, we discussed the unprofessionalism on his part with his lack of communication, the large dent not getting fixed, we even discussed the contract and our worry regarding this happening after the two year mark where you end up having to pay for the labor...to which he agreed to extend that part of our contract (which we never saw). We gave him a list of things that needed fixing, we went over the list with him as we walked around the house. We also mentioned our lack of faith regarding the product and that we really just wanted our money back. Again, we were told this would all be fixed....each and every time they were bringing in their "best crew". Onto Crew #3.....they started on the bubbling on the East side of the house. They stripped and pressure washed the house for 2 weeks....with no regards to our property....no precaution was taken with regards to our landscaping or our house. All that water going down the side of our house, nothing was put down to draw the water away from the house. Nor to keep all that stripped off paint off of EVERYTHING! We had water seeping into our basement foundation (head of the crew telling us we must have foundations issues), we even had water forced in through our brand new windows in our dining room (which they did clean up), professionals would have known better. As of now the house is repainted, the bubbling is gone...BUT, the color is off, the framing around the windows is now dented and if there were a couple dents on the house before (from the first painter) there are dozens and dozens now... the whole entire side is dentedThis entire time we were dealing with crew #3, we had sent David text messages, VM to call us, and emails. He would return emails but refused to respond to text or call us back. Now we've been pushed onto Ben. Again we've asked for our money back. At this point Rhinoshield refuses to give us their insurance information, the info on the contract is false insurance info. By the way, we hired Rhino shield, our contract is with Rhino shield, they themselves hired the crews to carry out their contract they had with US!! Now we are getting the runaround...beware!! Do not hire Rhino Shield!!!