DO NOT BUY FROM THEM ONLINE!! I placed an online order and haven't been contacted, no order has…read morebeen shipped, nothing has happened other than being ignored. Their phone goes straight to a busy signal. I had to dispute the charge with my bank.

purchased a hip press from them back in December of 2024. was suppose to be 8-12 weeks until…read moredelivery. still do not have it as of August 2025 and they have ceased all communication. needless to say they stole almost $4,000 from me.

My gratefulness to Fitness Direct is for helping me. Mark and Logan are not only expert…read moreprofessionals, they are caring and genuine people. You will feel good about purchasing equipment from them. I am dealing with a difficult life transition and they went the extra mile to help me sell a piece of my equipment. It's good to know there are caring people still out there running businesses (which is a difficult thing to do), but still are caring and demonstrate having a heart for others. Thank you Mark and Logan. My gratefulness to Fitness Direct is for helping me. Mark and Logan are not only expert professionals, they are caring and genuine people. You will feel good about purchasing equipment from them. I am dealing with a difficult life transition and they went the extra mile to help me sell a piece of my equipment. It's good to know there are caring people still out there running businesses (which is a difficult thing to do), but still are caring and demonstrate having a heart for others. Thank you Mark and Logan for your help and care.

I needed a belt repair on my home treadmill so I reached out to this company. They responded…read morequickly and sent out Steve the next day to look at my equipment and give me an estimate. I received an email from Lou with pricing, I approved and they ordered the belt. it arrived quickly and Steve came back out to install. He was super easy to work with and when I received my final invoice, Lou explained that he was able to get the belt for $60 less than he had quoted me, so he passed on the savings to me! I would recommend this company any day!

I can't say enough about this company. They do great work and are very honest and thorough and go…read moreabove and beyond making sure we were satisfied. I also feel like I could trust them in my house, unlike some of the other companies. If you have home equipment, I would definitely call these guys if you need a tun-eup or repairs. Their prices are very reasonable too. The Tech's we had were Adan and Jose. Very professional and polite.

James was excellent at servicing my Sole E25 elliptical! I've had the unit for about six years and…read moreuse it regularly. Recently one of the pedals had become misaligned so I figured it was time to get full maintenance. James arrived within the window he stated and did a very thorough diagnostic assessment and cleaning of the unit. He discovered that deep in the machine there was a set screw that was not tightened correctly, which was causing the flywheel to be misaligned and adding wear on its belt. The unit runs better than new after the service and I've had to increase my increments on the incline and level to get the same workout since I am no longer fighting bad alignment. The service was definitely worth it to keep the unit in good working order for a fair price.

One year ago I set up a home gym and purchased most of the equipment & supplies from Johnson…read moreFitness. I couldn't be happier and one year later all the equipment is still just as new with daily use (I purchased mostly hoist brands). Roth (like the IRA) was super helpful and friendly. The install people they work with were also great. This store is a gem in Encinitas ... it made such as difference shopping in person instead of online. They are also next to a very nice French bakery ... and I don't consider myself to be a snob or anything (also just near a Chik-fil-A)

I just received my at home gym and I wanted to get some gym accessories for my Beast Cave! I found…read morethis little location and saw that it had good reviews, so I decided to give it a shot. Once I arrived the business was easy to find. It is located in the corner of a shopping center that is easily seen from the main road. Once I pulled in parking was decent, and it wasn't too busy. I'm pretty sure on a busy day it would be a little harder to find parking but non the less it was good. Once I walked inside there was numerous gym equipment to choose from. From the free weights, to the cable machines. It had a good selection to choose from. If anything was to be complained about, it would most likely be the size of the business. I wish it was a little more big and had more to choose from. But all in all it was a nice business.

Made an agreement with owner to buy elliptical. Agreed on price, delivery day, location. One day…read morebefore delivery he called and told me someone offered more and tried to get me to increase the agreed price. Not cool. Your word is your bond.

From the owner: Used commercial grade gym equipment for sale for your home gym, fitness studio, or full size…read morecommercial gym.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

Special shout out ! To this Worker called "and" or "Anna" I needed a Mexico jersey for my son but I…read morecouldn't find a size. He needed an LX since online. It said there is only two left. I asked for help and she was more than helpful. Going above and beyond. I just kept seeing her going up and down all over the store. You could just see how dedicated she was to finding it that. I'm honestly, I'm happy that DICK'S sporting goods, has employees that care enough to go above and beyond for the customer! Awesome work! We are super happy with the jersey

I had to leave a review for these two young men , Izzy and Benjamin, who provide the best customer…read moreservice I have received in a very long time. They were so patient with my husband and I. We were not sure what shoes we wanted or what would work best for us, but they were very knowledgeable about shoes for different types of foot issues ( high arches, flat feet, etc.). We tried on quite a few pairs of shoes and never once did they seem annoyed although they were very busy assisting other customers as well. We were both fitted with perfect shoes and left very happy customers.

Don't know how they get such positive reviews…read more I called on a Wednesday, spoke to Nicole about someone coming out on the following Wednesday or Thursday. She told me she had to confirm availability for the next week and she would have to get back to me. Left my name and phone number and patiently awaited her return call. Nada. Following Monday I got in touch with a competitor via Thumbtack by leaving a message through their service. Got a text response within 2 hours from Tom saying he was on a job and he would call me soon. He called me within an hour after that message. He was able to come out that Wednesday. Showed up on time, did his diagnostic exam, and actually called the manufacturer (Lifespan) for assistance when he couldn't determine the exact cause of the problem, an act that impressed me because he went the extra mile in trying to determine the problem. Ordered a new belt (told me it would be 5-10 business, it arrived the following Monday) and he installed it on Tuesday. Treadmill worked like a champ. Got clear explanations from him every step of the way and his communication was excellent. Unlike Synergy....

The reviews don't do this company justice. Responsive, came when they said they would and fixed my…read moretreadmill. Smooth sailing when working with them which is a breath of fresh air these days.