Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

Great place they guy who's in charge of the place is very honest and engaged with every customer he…read moredid and great job with my letterman jacket highly recommended this place!!

Went to Mr. Garcia for my brothers letterman's jacket. Customer service was great, treated us as if…read morewe'd known each other for years. As he was talking to us, it showed that he has years of experience in this business, and the outcome of my brothers jacket didn't let us down. Quality of the jacket and everything on it was phenomenal, and much cheaper price than the other nearby shop. Very happy with our overall experience here.

Charlie Hustle = Pete Rose Hustle - Pete = Charlie Rose. Is…read morethat how you guys got your name?? I had some vintage baseball gloves that needed relacing. I asked friends if they knew of anyone who does this and came up with nothing. I suddenly remembered this store and was wondering if it is still around. Sure enough, it is and looked on the website if they do relacing and they do! I was wondering if they relace vintage baseball gloves and took the shot and drove up there. Sure enough, they were able to take my gloves and relace them. The gentleman mentioned it would be ready by the next day. Dropped them off and about 2 hours later, I got a message that they're ready! That was so fast and a very reasonable price to get them relaced. I am so thankful for this store, staff is super friendly and knowledgeable. They love the sport and it shows. I thought this store was going to close about 20 years ago when I stepped in for the first time because baseball was dying. I got my first Rawlings glove here and still have it to this day. I'm glad Charlie Rose is still open and I hope business continues!

As softball parents, it's easy to get drawn in by coupons or the convenience of big-box stores…read more However, Charlie Rose's is hands down the best place to spend your money when it comes to supporting your daughter's softball needs. From their amazing selection of bats to the wide variety of pants and shirts -- and an absolutely outstanding selection of gloves -- they truly have it all. We brought in our daughter's catcher's mitt, which needed quite a bit of work to be game-ready, and they had it broken in and ready to go in just two weeks. Their prices are excellent, their commitment to the community is unmatched, and the customer service is second to none. If you're looking for a one-stop shop for all your softball needs, this is it.

Wow, so I guess the previous issues here were accurate. Do not come in here if you looking for…read moreassistance. I have a trip and needed some things and not one person said anything but as I'm searching for literally any sign of actual product (the aisles are bare) I keep getting stared down by the two guys at the counter. Feels like "you don't belong". Guess I have to make it out of the southbay and spend money in Point Loma or other communities. Will not return.

I was kicked of this store for "looking homeless" and was accused of stealing. When I walked in I…read morewas on the phone with my girlfriend and was talking to her about the stuff in the store. The manager followed me around the entire time and stood within 5 feet of me at all times repeatedly asking me questions regarding what I was looking for. I talked about the exact gear that I needed and he immediately referred me to another store without even looking to see if I he had it. He interrupted my phone call and told me I "looked homeless" and that I needed to get out and I can pay for the things that I had in my hand, a few hooks and weights. At that point I was disgusted with his behavior and no longer wanted to do business there. I asked for a real reason why he was doing that and he repeated that I looked homeless and that he was calling the police. There was nothing I could do or say to convince so I decided to leave. West Marine HAS to do something about this it is unacceptable.

I came in go get some soccer cleats for my son. Thinking we'd be in there for 5-10 mins and we…read moreended up being there for 30-40 mins. There were four workers and they were very slow at helping, mind you it was not busy at all in the store. The last straw was asking for a shoe size and no one coming back for 10 mins. At that point, I left with nothing and decided to go to the Big 5 Sporting Goods at Las Americas and they helped me the second I arrived into the store. Very disappointed in the Saturn Blvd store. Not worth the hassle.

Salesperson SIERRA is so rude. Got bothered when I asked questions and giving me a smart @ss…read moreanswer. I handed my id then sierra tossed the fishing license on the counter. Big 5 customers dont ask Sierra any questions, just pay and leave. Great customer service. At least she volunteered to ring me up. her manager which was next to her. Manager didn't acknowledged me or offered to help or even mentioned that sierra will ring me up when i asked both of them a question. She continued to hang clothes.

Very helpful! Many interesting options and sale items available. Packable convertible, paddle…read moreboards.

Super helpful in getting us set up with SUPs and related equipment. Great value on the boards at…read morethe factory store

Cool throwback sports gear store. I think they mainly do custom orders for team uniforms and other…read moregear as my son's travel ball program uses them. But the boys behind the counter are always down for some story telling and they have a lot of brands with regard to baseball/softball gear.

Not very hospitable, there were no other people in the store and we were not asked if we needed…read morehelp or were even acknowledged.

We had superior customer service from this place the other day. Really nice guy, not rushed…read more answered questions and offered military discount. I really feel a type of way when businesses don't help/support our military folks. I think their selection of women's clothing is good too. Lots of blouses to chose from.

Pretty decent selection in store. I found what I was looking for…read more I don't recall if we were greeted when we came in, but the guy at the register interacted with us as we looked around. My only complaint is the charge for the bag. If you are going to charge, ask first. We had already done some shopping and had other bags.