Special shout out ! To this Worker called "and" or "Anna" I needed a Mexico jersey for my son but I…read morecouldn't find a size. He needed an LX since online. It said there is only two left. I asked for help and she was more than helpful. Going above and beyond. I just kept seeing her going up and down all over the store. You could just see how dedicated she was to finding it that. I'm honestly, I'm happy that DICK'S sporting goods, has employees that care enough to go above and beyond for the customer! Awesome work! We are super happy with the jersey

I had to leave a review for these two young men , Izzy and Benjamin, who provide the best customer…read moreservice I have received in a very long time. They were so patient with my husband and I. We were not sure what shoes we wanted or what would work best for us, but they were very knowledgeable about shoes for different types of foot issues ( high arches, flat feet, etc.). We tried on quite a few pairs of shoes and never once did they seem annoyed although they were very busy assisting other customers as well. We were both fitted with perfect shoes and left very happy customers.

I needed some black comfortable causal shoes. I came in with good expectations and I was happy to…read moreleave with a good pair of shoes. I settled with the most comfortable pair. The attendant that assisted me was patient while I tried different brands and such. In the end, I was able to find a good pair of shoes for under $40 plus a $5 off coupon for being a member. The store was well stocked and offer a lot of shoes and goods. The hospitality was very good at the register, too. There's plenty of parking at this location.

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

Great place they guy who's in charge of the place is very honest and engaged with every customer he…read moredid and great job with my letterman jacket highly recommended this place!!

Went to Mr. Garcia for my brothers letterman's jacket. Customer service was great, treated us as if…read morewe'd known each other for years. As he was talking to us, it showed that he has years of experience in this business, and the outcome of my brothers jacket didn't let us down. Quality of the jacket and everything on it was phenomenal, and much cheaper price than the other nearby shop. Very happy with our overall experience here.

Charlie Hustle = Pete Rose Hustle - Pete = Charlie Rose. Is…read morethat how you guys got your name?? I had some vintage baseball gloves that needed relacing. I asked friends if they knew of anyone who does this and came up with nothing. I suddenly remembered this store and was wondering if it is still around. Sure enough, it is and looked on the website if they do relacing and they do! I was wondering if they relace vintage baseball gloves and took the shot and drove up there. Sure enough, they were able to take my gloves and relace them. The gentleman mentioned it would be ready by the next day. Dropped them off and about 2 hours later, I got a message that they're ready! That was so fast and a very reasonable price to get them relaced. I am so thankful for this store, staff is super friendly and knowledgeable. They love the sport and it shows. I thought this store was going to close about 20 years ago when I stepped in for the first time because baseball was dying. I got my first Rawlings glove here and still have it to this day. I'm glad Charlie Rose is still open and I hope business continues!

As softball parents, it's easy to get drawn in by coupons or the convenience of big-box stores…read more However, Charlie Rose's is hands down the best place to spend your money when it comes to supporting your daughter's softball needs. From their amazing selection of bats to the wide variety of pants and shirts -- and an absolutely outstanding selection of gloves -- they truly have it all. We brought in our daughter's catcher's mitt, which needed quite a bit of work to be game-ready, and they had it broken in and ready to go in just two weeks. Their prices are excellent, their commitment to the community is unmatched, and the customer service is second to none. If you're looking for a one-stop shop for all your softball needs, this is it.

Wow, so I guess the previous issues here were accurate. Do not come in here if you looking for…read moreassistance. I have a trip and needed some things and not one person said anything but as I'm searching for literally any sign of actual product (the aisles are bare) I keep getting stared down by the two guys at the counter. Feels like "you don't belong". Guess I have to make it out of the southbay and spend money in Point Loma or other communities. Will not return.

I was kicked of this store for "looking homeless" and was accused of stealing. When I walked in I…read morewas on the phone with my girlfriend and was talking to her about the stuff in the store. The manager followed me around the entire time and stood within 5 feet of me at all times repeatedly asking me questions regarding what I was looking for. I talked about the exact gear that I needed and he immediately referred me to another store without even looking to see if I he had it. He interrupted my phone call and told me I "looked homeless" and that I needed to get out and I can pay for the things that I had in my hand, a few hooks and weights. At that point I was disgusted with his behavior and no longer wanted to do business there. I asked for a real reason why he was doing that and he repeated that I looked homeless and that he was calling the police. There was nothing I could do or say to convince so I decided to leave. West Marine HAS to do something about this it is unacceptable.

I came in go get some soccer cleats for my son. Thinking we'd be in there for 5-10 mins and we…read moreended up being there for 30-40 mins. There were four workers and they were very slow at helping, mind you it was not busy at all in the store. The last straw was asking for a shoe size and no one coming back for 10 mins. At that point, I left with nothing and decided to go to the Big 5 Sporting Goods at Las Americas and they helped me the second I arrived into the store. Very disappointed in the Saturn Blvd store. Not worth the hassle.

I can always count on my neighborhood sporting good store for soccer and baseball needs for my…read moregrand kids . Big 5 right around the corner from my home. I usually find good deals on cleats and other accessories for each sport. This location seems to have a good stock of everything. Sometimes racks are cluttered, shelves and racks are too close to one another, and shoes racks/tables are messy. Walking in, as I pass the register area, I feel racks galore. Perhaps, re-organization of racks and create more space between them will appear not so overwhelming. Staff at register are friendly and staff on the floor are helpful. I've always had good experience shopping at Big 5. Lots of parking Recommend

Very helpful! Many interesting options and sale items available. Packable convertible, paddle…read moreboards.

Super helpful in getting us set up with SUPs and related equipment. Great value on the boards at…read morethe factory store

Cool throwback sports gear store. I think they mainly do custom orders for team uniforms and other…read moregear as my son's travel ball program uses them. But the boys behind the counter are always down for some story telling and they have a lot of brands with regard to baseball/softball gear.

Not very hospitable, there were no other people in the store and we were not asked if we needed…read morehelp or were even acknowledged.

We had superior customer service from this place the other day. Really nice guy, not rushed…read more answered questions and offered military discount. I really feel a type of way when businesses don't help/support our military folks. I think their selection of women's clothing is good too. Lots of blouses to chose from.

Pretty decent selection in store. I found what I was looking for…read more I don't recall if we were greeted when we came in, but the guy at the register interacted with us as we looked around. My only complaint is the charge for the bag. If you are going to charge, ask first. We had already done some shopping and had other bags.

On Wednesday 8/12/26, I bought a Cannondale Quick Cx2 and…read morespent over $1000 . That hybrid fitness bike is so worth it especially having my favorite color Rose Red - their color called "Orchid" , bike is so light and fast. I had to buy a kick stand since it doesn't come with the bike and it came loose , so I came today to have it fix and wanting to return the white lucky cat water bottle bike holder since I found the black one somewhere else where it's sold out. Chris acknowledge me since he was busy with a customer, apologizing that I had to wait and fixed the bike stand , took off the cat water bottle holder, put air in my tires, adjusted my seat, height and put the phone holder I never got originally? On that note... gotta give that credit to Kelly, who noticed I didn't have one and I told her I brought it up when I bought the bike Wednesday ? She even adjusted my light reflector to a smaller size to fit my handle bars. Didn't question me why I wanted to returned the white cat water bottle holder. (They were sold out of the black cat and found it somewhere else.) I had is the BEST customer service from both of them -Team work makes the dream work and those two need a raise! Thank you Chris and Kelly! You guys ROCK Can I get a "Amen?!"

I am often at this REI trying to find outdoor gear and supplies…read more I think I have figured out the layout of this place now so I know which sections to head to for my needs. Just also know that all their bike stuff is located in another building, so dont be disappointed. Its cool to have another building just for bikes and bike related gear. This REI also has a lightly used section. I do go and check out whats on offer there, but so far haven't found anything that works. The thing with REI is that you have to want the thing thats carried in the store and nowadays with so many options, REI won't always carry I what I need specifically... Case in point, cavers need specialized equipment as our needs are different than say climbers or canyoneerers. Yes, some things might be shared, but in general, cavers have very special needs. But, today, when I came in here, I did find a quick link I needed so that worked out nicely. I am also a runner and finally decided I need a fanny pack (I hate how the 80s and 90s ruined this item for me), so I also got one that was small enough that would be perfect for my runs. Service is always great here, very friendly and staff always trying to help. I like also that this REI has a community board in the back and I like to check out whats on offer locally. Really wonderful to have this REI here in Kearny Mesa, super convenient and I can go Asian grocery shopping right after! Win win!