Called in to ask if they had a rugby ball, the woman I spoke on the phone with said yes. Got to the store, couldn't find it so I asked for help. The 'manager' (not sure if he's the actual manager but that's what the employee called him) went to help look. He then said 'I guess to the untrained eye they thought the soccer balls were rugby balls'. Then said he would call the San Leandro store to see if they had it. He left and asked the cashier Maryann to call and she said they did not have it. She then suggested I order online or go to Dick's Sporting Goods. She then refused to get the ball delivered to my house but said she would order and that I could pick it up a the store. The point was to avoid the shipping cost and to pick up the ball that same day. Very frustrating since I called in to check ahead of time to avoid wasting a trip. Not coming back. read more

At 11:00 AM, had another store call over for a pair of shoes that I needed. When we got to the shoe department, no one was there to help us. My wife and I waited around 3 minutes waiting for someone to help us, and when someone finally showed up in the department, they didn't even acknowledge us. Waited around another couple of minutes, and the same worker still didn't acknowledge us. We had to stop the worker and ask him for the shoes. Got the shoes, wrong size. Tried to talk to a worker, and no one would even acknowledge our existence. It's too bad cause the store is nice. But my wife does work in the area and she has stated she will try to tell everyone to not go to this store. read more

I was about to give up on Big 5 Sporting Goods. I visited the Hayward location on Foothill Blvd and Jackie was a very big help. She was very informative, helpful and pleasant. Thanks Jackie! It's amazing how different The Experience here was. Same company but it was like night and day. read more

Just left here. Horrible customer service. Acted as if they didn't want my money. Went to the one in Alameda. Wow, what a difference.

Always a pleasure! I'm a regular at this location because the service is do outstanding!! Today I went in for new running shoes. Daniel who runs the shoe dept was so helpful . Not only did he help me find what I needed but he honored an earlier sale price for the item no longer on sale. Support local and shop this store you will be so glad you did!!! read more

Went to buy a shoe this evening. Cashier Michael rang me up, instead of scanning the coupon as $5 off, he scanned it as 5% off the price. When I pointed that out, he said no the discount is already included - whatever that meant. I walked out of store, and double checked the coupon and the receipt. Coupon says $5 off, receipt says 5% off. I went back, asked the guy at the entrance who seemed to be a manager level to see if he can sort it out. He said talk to cashier Michael. I approached Michael, pointed out the mistake and said total should have lower. The guy at the door said to me "don't forget taxes", I said "we are not even taking about taxes yet". Michael looked at the receipt and the coupon, and agreed it should not have been 5%, but instead of working on the fix he goes to attend another customer at the next register leaving me to wait. Now comes even more challenging part, how to adjust the transaction. After helping other customer, Michael returned to ask the guy at the door what to do. Guy said return the item and resell it. So Michael tried returning the item, opened cash register and started pulling out dollar bills. I said can't it go back to my credit card. Guy at the door who had been listening in asked me how did I pay for it, I said credit card. He then said to Michael, return can only be processed back to credit card, no cash. Michael obviously did not know how to do it, he did something at the cash register and then called on the guy at the door again to come help. Guy said "call Ben, he is also the manager". So, now I'm waiting for the 3rd employee Ben to show up. Ben came, tried returning the item, but the system failed tom comply as Michael had already returned it without sending the money back to my credit card. Eventually, Ben gave me the difference back in cash, and I said "thank you" - not sure for what, I guess I wanted out of the store at that point. I'm not sure if Michael is new, in training or what. Instead of solving my issue right away he took another customer and told me to wait. He asked for help, but the guy at the front door was not willing to come over . Plus neither of the three staff during that the entire time even once apologized for messing up and wasting my time. Their attitude was more like they were doing me the customer a favor. I like the location as it is in my neighborhood, but will think twice before returning due to poor customer service and lack of team work. read more

I went there looking for a pair tennis shoes for my son and the very young salesman was very rude. I have not even ask for one pair to be shown and he told me to tell him right away what color I wanted because he was not going to waste his time! WOW. I was speechless. They should send their sales rep to a class on how to treat their customers. We always go to the one in Dublin, the store has a better selection and employees are nicer. read more

Have had great experience at this Big 5 location and wish I had just gone there for our recent sports shoes purchase. It isn't a huge store but the staff has always been friendly and helpful. We went there for snow gear and they had a pretty decent selection for our trip out to the snow. read more

Good service. Typical Big 5 store layout- cluttered. They have a bit of everything at reasonable prices. I love the clearance/sale racks because the prices are really lower than MSRP. I wish they organize their store a little better. read more

Everyone here is very friendly and genuine plus the cashier Danielle is very cute I was in and out in no time flat.

I went in to seek the stationary bike which was on holiday sale. When we arrived, I see a lock on the midsection of the chain and pedal on the demo floor model. I asked the first sales guy, if I could try the bike out and he said I could not try to bike out. He was ready to get me the unassembled brand new bike from the back to sell it to me. Why do you have a display and you cannot try the bike out? So my brother asked another sales person to see if we can get the bike unlocked and my brother said, he could not understand why we could not try to bike out... the sales guys told us "It's not my rules".. Is that how the staff at Big 5 are trained? We walked out. I have had better service a Target or other sporting goods. Also, who would steal a stationary bike in the middle of store to put a lock on it. That's messed up. I understand if the bike was $1000, it was a $200 bike. what a joke. read more

I had came here to buy fishing supplies. I purchased the last Shimano bait casting reel, which was the display one. I was so excited I forgot to check if it was right handed, and didn't notice until after had gotten home. Called and asked to speak to the manager to confirm I could bring it in to trade for the same reel but for the right hand. He told me yes or they could see if another Big 5 store had it & would hold it for me. So, went in there the next day and told the cashier I wanted to return this *for another one or to see if another Big 5 had it and would hold it*. This was told to me by the manager and again I explained it to the cashier. She calls manager up front. I told him I was the one who called. Now this is where it got weird. It's like he had no recollection of what we discussed and the cashier hadn't processed anything I said. The manager did something on the computer and walked back away without saying anything and then the cashier starts pulling cash out to give to me...?? hello?? Im sorry but I left there feeling very off and confused. idk how many times I was supposed to explain the help I was requesting. I had spent a good chunk of money there the day before as well! Also when he came up he asked ME if they had anymore in the display?? I was like umm idk unless you guys restocked within the last 3 days it's probably the same and he just laughed and looked back to the computer. Not confirming if they had gotten more or not. I'm so confused. Not coming here again. Now that I think of it I'm glad I got my money instead so I don't have to go back and deal with that awkwardness, lol. Really bad customer service. read more

I went into this "NEW" big 5 expecting the best customer service but it was disappointing. I asked for a price check on an item but the employee and manager just got upset and give us a nasty look, on top of it the employee handed the item to me in a very disrespectful way. So to all consumers this place is just ridiculous read more

I am a school teacher and needed to purchase a very large order of soccer balls, basketballs, tether balls, and four square balls for my elementary school. I needed a lot of items that were stored up high and hard to find because I needed specific items for different age groups. The sales clerks were SO helpful and got everything down for me. They even carried it out to my car for me! They didn't carry tether ball hooks, but the told me where I could find them. I ended up finding the hooks at True Value right across the street. I am very grateful for all their help and super friendly staff! You rock Big 5! read more

I will not patronize this store again. From the checker and her co-worker chatting it up and playing with a roll of tape instead of helping customers to the incompetent store manager Daniel stating to me "there is nothing I can do." Daniel, as a manager that phrase should never come out of your mouth!! At a minimum hear your customer out explain what your role will be in rectifying the issue. Instead of not listening to the customer and referring them to call customer service (which was closed) to get rid of them, maybe next time listen and you call customer service and follow up with the customer regarding their concern. Congrats DANIEL!!! You have sent me on a mission to tell everyone that I come into contact with not to support Big 5 downtown Hayward, which is a shame because consumers don't always want to drive out to the mall when other options are closer to home. Lastly, Daniel I hope you feel comfort in knowing that your inaction and poor service will be directly related to this store's poor performance and eventual closure. read more

Can you say organized?! Hope this isn't just because this store is new. This is the most organized and non cluttered Big 5 that I've ever been to. All items are clearly labeled and easy to find. The employees were attentive and helpful unlike the ones at the Big5 in San Lorenzo. This is my new go to store for sporting goods. Minus 1 store for parking though. read more

Very clean very new love how organized the store is. Very convenient now there's one in Hayward

Nice new store. Lots of free parking in the back. Helpful and friendly staff. Nice addition to downtown Hayward.