Janelle and Gerardo were very helpful strong with customer service and direct when asked where are things are guarantee smile when checking out and big welcoming when I stepped into the store, I guarantee you strong business and a positive purchase. Looking forward to coming back and buying more things. read more

Big 5 Sporting Goods - Best deal and service - Sporting Goods Near Me - San Lorenzo, California

Other than a greet at the door from the cashier in front, the staff at this location are near useless. I hate to say such harsh and critical words but for the place to be entirely empty, and they're literally being an unwillingness from an employee who saw that my best friend and I were interested in purchasing some products just tells me everything I need to know about this big five location. I can see why the brand is dying and even more why this location is most likely on its way out of here . Save yourself the time of swinging by and go elsewhere for your own purchases and products. 1/5. read more

Was there for shoe...no one was around to help...ask for help and the lady in front said to go knock on door for assistance...guy came out and look for shoe and said we are out of that size..and then he dissappear...worst service ever...can't believe that's how they do business... read more

Needed some new and improved binoculars so that I can see my birdies better, and Big 5 had EXACTLY what I needed. Like most inventory the stock, the quality ranges for entry level equipment, to some of the best on the market! There are no other "real" sporting goods stores around San Leandro since Dick's left Hayward so this is it unless you want to travel. Not me. Vortex is a preferred set of binoculars and while they max out a touch over 300, search for the 20% off and save 60! Ever try to buy a fishing license at Walmart? Don't do it! No! Instead of the 1k walk to their sporting department ghost town, come to Big 5, walk through the front door, and have a perky, ready to help you person help you as soon as you ask, one of three people. Yep, service! Service make the world go around and you can get plenty he. Check 'em out! read more

Big 5 Sporting Goods - Birds hide less, with a pair of theses! - Sporting Goods Near Me - San Lorenzo, California

The big 5 close to my house was short staffed and I was unable to purchase some items so I had to come here and glad I did because the guys here were very friendly and helped me with what I needed. The selection of products and deals they offer has become pretty good and with my coupons from their email was saved some good money. Definitely recommended. read more

Guys if your looking for a extremely knowledgeable Airgun and ammo expert look no further & look for C H R I S! Guys I went to another location, didn't have time with non sense so I just ask for the most expensive Airgun they got, in 22 and reliable... and boy that thing was an over kill!... very hard to load. C H R I S, definitely knows what's the best product for the job! He thought me a lot about certain ammo and brands that definitely the best option! Very patient guy and most off all very professional! I'm happy with my exchange! Definitely worth it and even better deal! read more

Thank you for having the soccer shoes and I can play soccer with my new socks as well thank you big five read more

Big 5 Sporting Goods - Sporting Goods Near Me - San Lorenzo, California

Called to ask them to hold a baseball mitt for me that was on sale. The guy on the phone took the time to find the right item and reserve it, and it was waiting for me when I went to pick it up the next day. Service was prompt and payment was quick, and the glove was in good condition. read more

Went in to this place Sunday Morning 8/4/24 approximately 11:00am. I went to the counter where ammunition is displayed and discovered a handwritten sign stating the the "only person who can sell ammunition is not here, sorry". It had no other info. I asked the young ladies at the counter if someone might be available sometime later in the day, which is an absolutely reasonable question in that situation given the fact that there was no indication on the sign of when a person could buy ammo. The female employee didn't attempt to answer the question, A simple "I don't know" would have been acceptable. They chose to respond by condescendingly saying "It clearly says on the sign that that you cant buy ammo". I responded by saying "I can see that, I'm just asking if you know when I can buy ammo". They repeated with the same response, "it clearly states on the sign right in front of you that you cant buy ammo" as if I cant read. Again I said " I can see that" without asking for any further help of any kind". They repeated the same rude and condescending statement about the "It clearly says on the sign..." this time without me saying or asking anything of them. All of this from the front counter, which requires them to raise their voice to provide this horrible customer. I said "I cant see that sign from outside, so how was I to know this without coming in here?". I actually had to ask "Im just looking to see what caliber you have, is that OK?". They were behaving as if I was an inconvenience even though they never moved a muscle and the counter up front had no customers. If they had said nothing at all this situation would have been without incident, amazing that the employees here have no concept of how to talk to customers. If you don't want to provide courteous and helpful service to customers, them go get a new job where that is not required. I will advise everyone I know not to go to this store. read more

This store is packed with stuff, which is a good and bad thing. It seems like they need more space for all the stuff they have in here, but on the other hand, they have a little bit of everything. I started coming here for my running chews and bodyglide when Sportsmart closed, and fortunately for me, they have them both. The service is a little slow, but they are friendly, so I'm good with that. The parking lot can get a little hectic sometimes, but other than that, a good store for sporting goods. read more

Big 5 Sporting Goods - Sporting Goods Near Me - San Lorenzo, California

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5:30 PM I walk in the big 5 sitting at the counter. Waiting for help while there's 2 other girls sitting at the registers and gabbing and not taking care of a custo mark. I walked over and said is there any help with the calendar here? Oh, we'll get somebody right away after about 4 minutes. Some lady walks out of the back. It says. How can I help you? I told her what I needed. I gave her my license. At that time I asked her. How much were the shells that I needed to buy? She was, what do you want, hollow points or regular? Just standard rounds and I said standard around. She's just $29 a box. OMG I could not believe what you said. I've never, ever bought. Target loads for $29 a box for 9 millilater. I said never mind. I don't wish to do any business. I asked her for my ID back. She gave it to me and I says are you gonna dispose of that? What you got in the computer right now with my I. D. She said yes so I stabbed there for a second to wait. I didn't see you ever hit the. Computer to eliminate all my information that somebody can see. I was very descriptive because 2 people sitting under dairy and not helping anybody and waiting for the other lady to come out and then giving me this obnoxious price. I will never go back to big 5 and San Lorenzo again. I called your Alameda store and the price was half of what they were asking for their Knights. Unbelievable I don't recommend this store first of all, the people aren't polite nice. When I walked in a lady sitting there, reading magazine says welcome? What kind of a person is this not to even look you in the eye? She stepped her head still in the magazine. I'm awfully sorry I live quite close. I've dealt with big 5 there for many years. And I don't know why it's going downhills. O bad my recommendation is do not shop at this big 5 store. There's one in Hayward.There's one in Alameda.They're close by.I hate to write this review.Put we as consumers need to stick up for ourselves instead of lazy people read more

I have been shopping at this store for 15 years. It has been my go to hunting, outdoor, birthday and Christmas gift location. I have helped stop theft many times and felt comfortable calling this my store. I have developed a good relationship with staff and manager "Foxy" But today, in there absence, a young Latin manager was extremely rude and disrespectful. I'm done. I will never give them another dime. They are obviously hiring a low caliber staff who do not want to work. So I will vote with my dollars. I will miss Foxy. She is an exceptionally professional person. I haven't seen her in a while, maybe, hopefully she may bed on to better. If there is a zero star option, I choose it. read more

Do the employees know that their name is on the receipt? I am guessing that they don't care for being rude and had no idea how to speak and treat a customer. I should have gone to the one on Foothill Blvd store. read more

What can you say all good quality I always go to the store because they always have what I have if I if they don't have it they will direct me to her who does read more

I'm going to keep this very simple,this is to the so-called lady that identified herself as the store manager this morning.if you don't feel good or you and your baby daddy have been fighting with each other for the last week,why don't you stay home. The customers that come to purchase items from the store are not there for you too take your miserable life's issue out on,it's because we need certain items. I was so mad,I couldn't believe your attitude towards me for asking you a freaking question,the only reason I didn't read you the riot act is because I prayed right there at that moment. I called the corporate office and they might not even do or say any thing,but I hope you don't get hurt by a person that has nothing to loose with your very bad attitude towards people because everyone is not going to have the wherewithal to pray in the moment. I'll pray for you,stupid little girl! read more

I came in here to purchase some ammunition for a trip I was going on tomorrow, I walked in and was greeted by the rudest person I've ever met in my life I go back and stand at the back counter for a good 15, 20 minutes with no one coming back or even acknowledging me, I go up front to ask the young Female cashier if anyone was working back there, and she rudely told me whenever she gets a chance she'll be back there to help me, I proceeded to wait another 10 minutes and just decided to give give up and take my business some other place, these employees in here are real, rude and don't seem to know the meaning of customer service. read more

Came by here last week to make a couple purchases.. the middle age black lady.. maybe manager.. was real nice and helpful.. will be back soon! Thanks.. read more

Chiris is a superstar.He helped me exclusively on the phone beforehand and in the store when I went in. Dumbbells are remarkably more expensive due to covid but that's understandable. They have a wide range of all kinds of sporting goods during covid at relatively reasonable prices. Definitely go there if you need sporting goods. Best experience ever! read more

I got no idea of how to process my info to get a firearm. The guy did nothing to explain the process. He told me to google it! Lol This person is a joke, pleased do something about this useless guy. read more

There nothing like costumer service witch this store manager lacks of. I have been to this store to buy ammo a couple of time, the manager is supper short, snappy and bad attitude. Today I called to see if the had any ammo available and was transferred to the manager. I asked her for an specific type of ammo and her answer was a snappy "NOPE!" (almost cut me off). The she just staid quite. I really think this lady hates her job. Last time I try buying something from there. read more

They were out of stock of a lot of their fishing gear, ammo, and guns. That's why I go here so for that reason it's really hit or miss

Big 5 was a store i frequented when my shoes became unwearable. usually 5 has an oncoming sales of discontinued sports shoes. (29.99-39.99) invariably, i found one or 2. wore them till they worn out. not the greatest shoes, but bearable/wearable. checkout was a breeze, little line. read more

Terrible Service!!! I was swindled by the worker Allie on Christmas Eve for my puppy inside the store!!! On camera at that. Long story short I wanted to make a kids Christmas better with my high energy puppy. She came off as trustworthy which is my fault never judge a book by its cover. She told me to meet her on Tuesday at her Job for the rest of the payment or she would have my dog Incase something didn't work out at home. I said that's cool. Tuesday comes she called off of work. Didn't leave a message for me or anything so that was a huge red flag for me so I contacted her to let her know the deal was off and I needed my puppy back. She begged for another day. I hesitantly agreed. Come Wed it was like speaking to a whole person. She had the audacity to act like I was bothering her after giving her the time to figure out if my puppy was a good fit for her family. I finally got her to say thru text she'd give my puppy back. She tells me to meet her dude in East Oakland which didn't feel right. So I suggested the McDonald's parking lot and of course no one was there. What really made me write this was her response. Her exact words was my dude came home without a dog so I don't know what to tell you. Wow! I lost it. She said he dropped my puppy off at the closest shelter they wouldn't tell me which one or give me any other information. Come to find out that was a lie too. I've made a police report and I spoke to her manager but I think I need to go above her head because she didn't feel comfortable giving me her last name. If you shop here be careful and make sure you keep your furry family member close. I still have no clue where my puppy is or if she's safe read more

Im a fishing guy. Love their supply, and angela was friendly awesome. Always buy my rod and reels there.

I needed some stuff for the gym and wanted to try it out first, so was not too keen on Amazon. Service was spotty but I found what I was looking for. Glad we still have physical stores like this and it is not all online. read more

This location has the worst customer service! Big 5 has some many great deals throughout the week I always spend a lot of money due to this. But the group of guys they have working here suck!!! No greeting when you walk into location. But they make it noticeable they are watching you as you shop. My last experience I was there to purchase a few items but I really wanted ammunition. As I'm waiting at the counter where it's sold a tall Caucasian male with glasses was standing talking to a women just about his life in general. After about 10min Not once did he acknowledge me and then decided to ask what did I need after the women turned and noticed me. I informed him I would like to purchase 40 caliber ammunition. He said he had two boxes. I told him I would take them both. Then he said do I have id , birth certificate and or passport. I would need to forms of id bc this is now California state law and he does not make up the rules. I told him I only had my drivers license and fire arm certification card. And he said that wasn't good enough. He told me to fill out a reservation card and I could come back on Tuesday when he was there and buy the ammo from him, this was a Friday. After that he continued his conversation with this random lady. I hate playing the race card but I called a different Big 5 and they said that was not true what he requested of me. Big 5 is an awesome store with great deals but this location needs to hire better employees that treat everyone the same. read more

Went shopping there they had a hellva sale on hiking boots ended up buying 2 pairs . Talked to the manager there about an item that was out of stock she was very helpful and called around to a few stores to try to find it for me . Ended up getting a rain check for it. She had a great attitude which was nice. read more

Big 5 is one of few small carry all sporting good stores that are still left. While they are not the least expensive, Big 5 does have a reasonable selection. This location is located in a small strip mall and parking tends to be tough. The store is smallish as well, making for a tight crowded shopping experience. Due to the tight spaces, floor inventory tends to be crammed in, making finding your size challenging. Check out can be slow at times because there is usually only one person handling it. I will continue to shop here, but only when I know what I want and ready to dig around. read more

Horrible Customer Service, employees were rude and disrespectful. They couldn't take the time to help me with my purchases. They were ignorant and misinformed me on the products they had. read more

iam not sure why this happened but i was stopped by secuirty. they called me back before exiting the store. secuirty asked to check my store bag and so did the cashier. i was so offened that i threw my recipet on the floor. i did not wrong. read more

This is a great Big 5 to go to! Love the daily emailed coupons! I went in this last weekend with my two young sons, looking for an additional folding camp chair and clip on umbrellas. Alejandro was very helpful in assisting me find what I needed, and was very patient with me even though my kids were being a little too loud and interrupting us looking. Thank you for your help Alejandro, we appreciate your kindness! read more

Store is a little small then most other Big 5 I've been too. Customer service was alright. They did ask me if I found everything ok and they said thank you and have a good day...but there was a line forming and only one register open. Place seem nice and tidy the guy that help getting shoe sizes was helpful and nice about it getting different sizes. read more

They have good deals, but holy crap WHAT A MESS! Every time I go in, it looks like someone flipped the store upside down a couple times. I mean, we don't have hurricanes in CA, but it looks like one hit there. My last outing was for soccer socks for a 4 year old. They had one pair, but they were some really funky color the munchkin didn't want. In the mean time, munchkin and sis were able to find some items on/under the rack with the soccer socks... a skateboard they were attempting to ride while wearing a pair of swim goggles they'd found hanging over the socks. Of course sis had to go potty as she does in every store. The clerk mumbled something about the men's being closed. Do I look like a man to you? Um, no. How about the ladies, genius? So he leads me into "the back," under an unused clothing rack, over some boxes, and tries moving some shit out of the way of the bathroom door. Finally, I told him to give up, I'd go next door to Quiznos where I didn't have to transform into Rubberbando to get through the door. Sketchy service, VERY messy store. Totally frustrating. read more

I'm a weekly customer here. The guy in the gun department is very nice and helpful. The manager of the store idk her name the tall white lady is a b^#%^ and I don't like her attitude. She's bad with customer service and I dont think she should be there. Other than her all the employes there are great. They have great sales all the time and plenty of parking. Plus a starbucks right across the parking lot. Ya can't beat that :) read more

Now, I'm a sucker for airsoft, and even though this isn't exactly the place to get it. I was pretty optimistic about this place. Once I stepped in, the guy thought I was under 18, which was correct, and told me to get my parents. Okay that's fine, but, by the time I got back, he was literally running to the other side of the store to avoid answering my questions. By the time someone else came around (10 minutes later), the only reason they came back was because I had walked away. When I came back, he pretended to be busy, and when I asked which AEG he'd recommend, he ignored me and walked away. In short, unless you wanted to be treated like garbage, go to some other sports store. read more

I came in for the first time to buy a pair of tennis shoes. D'Angelico (spelling?) one of the sales people on duty, made the whole process easy. He initiated a inquiry about what I was looking for, asked for my foot size and promptly suggested some shoes that he thought would work. He then went inside the store room and was out with choices. Then I changed the foot size and asked him for another size. He had the best attitude. He said no problem, I'll look to see if we have them, and went inside again to get what I needed. In no time I was able to purchase the shoes, and was able to get out of the store in about 10-15 minutes. If I go to that store again, I hope I will encounter D'Angelico again. Thank you. read more

It simply amazes me that the staff at this location doesn't understand simple English questions. Like for ex: do you many women size 20.5 in athletic footwear? This question was realest 3-4 times ... The answer ultimately muffled out, we have no women athletic footwear. Then he hung up WOW read more

Ugggg....it has been awhile since I have been here. I'm talking years and it is not at all like it use to be. Came in looking for a couple of items. The store is very cluttered and seems to be disorganized. Trying to find something is nearly impossible. I felt my OCD kicking in and wanting to rearrange the merchandise since it was on the wrong racks and messy. The employees don't give you the time of day while gossiping amongst themselves and trying to "look" busy while on their cell phones. At least they had what I needed after searching awhile otherwise it would have been a one star. It is too bad, it use to be a nice store. read more

Your standard packed out claustrophobic Big 5, which offers very good weekly sales. I love Big 5 and the great sales they offer. Actually bought a new pair of hiking boots this morning at another Big 5 in Sunnyvale $57 boots: sales price $29...YEEah! To my surprise this particular store had cruiser type bikes for sale. This is the first Big 5 I've been in that I've seen bikes for sale. They also had a few bicycles mounted up high on the wall for display purposes. read more

They have snow sleds for our Tahoe trip that is coming up. The sign said $19.99 but they were on sale for $16.99 so even better :)