WARNING! WARNING! WARNING! This was my experience with 360Fitness. My family and I purchased a commercial CA Fitness Treadmill for over $8K. An expensive machine but Tony and Geisha said it was a great machine. Also, I figured it would be worth the cost if the entertainment features (use of various apps) worked on the machine and would last several years. The first attempt of delivery the guys set up the machine and when we tested it simple things didn't work, Bluetooth couldn't be connected, the apps didn't work, also it was banged up. I expect an $8K machine to work effortlessly and to work flawlessly. We end up calling the sales rep telling Tony the issues. We found out from Tony, they tried to deliver a FLOOR MODEL not a brand new treadmill. They take the treadmill back and say they're ordering more but would let us use the broken treadmill as a loaner. (The treadmill itself worked but none of the entertainment features worked!) While waiting for the machine Tony leaves and we're stuck dealing with Geisha. Any time we called about the machine, she would over talk us or try to minimize our concerns about paying for a $8K machine. We had several months of little to no communication and were told the treadmill was on its way. Those delivery dates continued to pass. I ended up filing a claim because I was making payments on a product that I never received. Almost 4 months later the new machines come in and we're asked to test the treadmill at the store with the tech. The tech shows us how the machine works and as he's going over the apps like Netflix, Spotify, YouTube, etc the machine freezers. The machine and its issues was above the techs skill level. I found out through research that CA Fitness just has a UPS address. I believe someone close to this company owns the CA Fitness brand and the product comes from China. I believe they purposely tried to sell us the most expensive subpar machine possible. They thought we'd never check the features and they could get over on us. We never heard from upper management about our experience. What they're doing is truely criminal and unprofessional. It took awhile but I believe I only got a refund because I filed a claim with the financing company. If I didn't file the claim, I believe I'd be stuck with a piece of junk. I will NEVER shop here again and I advise you to do the same. Avoid, Avoid, Avoid! read more

Great selection of sports equipment. Great sales person, knowledgeable and kind. Fantastic delivery and setup. Very kind and friendly as well as On-Time. read more

Outstanding service from start to finish! Geisha assisted us with the sale, and the entire process was seamless. Delivery was impressively quick--less than 10 days. Louis, Jeff, and Jose handled the delivery and installation with professionalism, friendliness, and efficiency. A truly excellent experience all around read more

This is a brand new business, located directly across the street from the Dublin Library and Civic Center. It's just been open for a very short time, and it looks like they're still getting all of the equipment laid out. This store has an incredible array of exercise equipment, such as ellipticals and treadmills. There must have been about 20 different models of each type. In the rear of the store, they have tons of free weights. They don't seem to have a lot of staff right now. The day that I visited, I was never able to actually speak to the single person who was working there, who was busy helping customers. To be fair, the store just recently opened. read more

See all

I came in looking to purchase a Matrix or Life Fitness treadmill for marathon training. I came in on a slow morning, and the only other customers there was a middle aged couple being helped. I totally get that the salesperson on the floor was in the middle of them, so I looked around for a while and tried out some treadmills to kill time. After a while, I asked the front desk person some basic questions but didn't want to get to into more serious questions about some of the treadmills as that was obviously not her job. I lingered around and tried out some other treadmills but after about 30 minutes, I ended up leaving. This whole time, the salesperson never acknowledged my presence--not even eye contact. Maybe I didn't look like a "serious" buyer as a young woman, who knows. Shout out to the couple who was being helped for trying to distance themselves from their salesperson for a minute so that the salesperson could help me, but the salesperson was completely clueless to this, lol. Anyhow, excellent selection if you're looking to try out nicer treadmills (Matrix, Landice, California Fitness, etc.) in person. I got to try out what I wanted and ended up just ordering it online for slightly cheaper. Obviously, I would have preferred buying from here as I like to support brick and mortar stores, but that's hard to do when the salesperson completely ignores you. read more

Needed some hand weights for home use and glad we tried this place. Super helpful and friendly. Clean, organized and a bigger selection than I expected. Recommend it! read more

The service manager contacted me shortly after I posted the above review and apologized for the situation and wanted to correct it. They had to order the part from a 3rd party, which took some time to finally acquire, but once they received it they sent a tech out to install it and got everything working on my Stairmaster. I'm very happy as I'm able to use my equipment again. I will add that their tech was excellent - he not only installed the part but did a great job cleaning up some friction points on my machine. I feel this machine has many more years left in it now. read more

I'm so happy we found this fitness equipment superstore! They have a great selection to choose from for the expansion of our home gym!...We couldn't be happier with our new stationary bike and collapsible rowing machine! Also, the customer service we received from Tony at the Dublin store was A+! He was knowledgeable, friendly and ready to assist and answer any questions we had about the equipment. In addition to the awesome customer service, our equipment was delivered assembled 4 days prior to the projected delivery date!...We all have choices when shopping for anything, but if you need fitness equipment, do yourself a favor and visit 360 Fitness Superstore! read more

This store offers a great variety of equipment, whether it is large cardio machines, racks, or weights. I have gone to this location several times and have received great customer service each time. The last time I went, I was helped by Zach and was looking for a cage (strength equipment) and he was able to narrow down the selections easily and explain the benefits of each one. I highly recommend coming to this store if you are looking for great fitness equipment. read more

Good selection of equipment in stock. Picked up a rack, weights, a bench, and flooring in the midst of the pandemic, which I did not think would be possible anywhere. However, during my purchase, they did not have 10 and 15 plates. I purchased 25, 35, and 45 pound plates anyway. Called a few weeks later and they had the 10/15 pounders in stock, but said I could not purchase without buying an entire set. When I informed them I already purchased the rest of a set, they basically told me I was out of luck and would have to purchase an entire set just to get the 10 and 15 pound plates. Definitely poor service for someone who had already spent several thousand dollars with the business. read more

I called today looking for a rowing machine. I saw one that I liked and was advertised at $1,099 on their website. The person who answered the phone said that they were not honoring their sale price because of high demand. That stinks of profiteering during this crisis. Their website also advertises same day delivery which I understand isn't possible right now but they should change the website. I was told I could pick the machine up today but at a higher cost of $1199. when I questioned him about the website price he said they were not honoring that at this time. I will not buy anything from a company that wants to take advantage of people during a crisis. read more

360 Fitness Superstore - Fitness/Exercise Equipment Near Me - Dublin, California

SCAM SCAM SCAM. I called and they said 27.5 pair dumbells for $75. I went to pick them up. I see they are 22.5 and the guy says no refunds because I might have coronavirus. Doesn't end there. I check my credit card now and it shows a $122 charge. WTF. SCAM. Reporting this. UPDATE: Was able to return item this morning after speaking to a much more helpful and nice member there. Pending refund processing. read more

With COVID still rampant and gyms still closed in many counties, I recently cancelled my gym membership and decided to build my own home gym. The website is not consistent in terms of showing up-to-date pricing and inventory, so I called ahead before I went in. Prices were very fair, especially considering that stock is still low in many stores and online. One downside is that if you want to buy weight plates, you need to purchase a barbell as well. The sales associates here were helpful and friendly, and helped to load the equipment into my car. All in all, I would definitely recommend this place if you are looking to build your own home gym. read more

I went on 12-23-2023 to buy a treadmill and had a wonderful experience. The woman who helped me was extremely nice and knowledgeable. Her co-worker was also a joy. She did not try to upsell me...which was a blessing. This is the 3rd piece of equipment I've bought from this company (2nd from this location) and I've always received the best service. Their equipment is also great quality (regardless of the maker). read more

Great guys and super nice and knowledgeable. Lots of the equipment you'd want to know about and hence try

4/3 - Both the Dublin and San Rafael stores have answered the phone and given accurate ETA's for when they will have more equipment in stock and what they currently have in stock. This has not been the same experience I've had with other stores in the area. I ordered weights from The Fitness Armory on March 17th and have not had much luck getting any sort of response for an ETA of when any of the equipment will be ready for pick up. I called San Rafael and they said it would be 1- 1/12 weeks until they had what I was looking for in stock. I called the Dublin store and they had a limited supply, but they said I could come pick it up that day. Order was placed, picked up, and I was back at my house in less than two hours. The olympic bar is high quality and the stock bumper plates are fine for the time. For these Covid times, this was the best and fastest experience I've had getting weights so far. read more

Don't bother to call them. The guy who got on the phone was the most arrogant A$$ I have had the displeasure of speaking with. He is impossible to have a conversation with because he literally won't let you get a word in. Period. He assumes he knows what you questions are. A very self centered individual. Take your business elsewhere. Do yourself a favor. read more

I picked up a bench, bar, and weights the other week and put in an order for in for adjustable dumbbells (couldn't find these anywhere else). One of the employees was nice enough to drop the dumbbells off today while I was stuck in Zoom meetings, which was a big help! read more

I was extremely impressed by the amount of equipment this place offers! Also, the customer service was amazing. Francisco & Tony were very patient to give detailed information on different machines. I will DEFINITELY be back to purchase from here soon! I tried one other fitness place in Dublin & they had extremely LOW inventory compared to here. Also, they only had one person working that couldn't help me with questions because he was helping someone else. This place also offers very competitive pricing! I'm so happy I found them! read more

Just placed an online order, the price for a folding , walking treadmill seemed too good to be true. I called today to find out how delivery and set up works , I live locally was attempting to reach the Dublin store and was not able to contact anyone locally I was redirected to a (415) area code phone number a rep answered asked where I was calling from And then transferred me to another representative who said he was having trouble accessing his system and could not find my order and that they would call me back .... and then when I inquired how delivery works ....the sales person was.... SALESY. It's an extra 200$+ for delivery and set up so they can give you " one year of warranty" when the treadmill company offers a warranty already .... I'am in sales too so I instantly recognized what was happening on the phone call . And immediately was turned off and now just would like my refund. I was trying to give a local business owner a chance versus going to Best Buy or a bigger corporate chain for a simple , affordable treadmill but ...After all this today. I will just go get the Bowflex from Best Buy read more

Same day delivery was $250, if you want it free they will order from the manufacture and the wait is 6-8 weeks. I called every week to check the status. I must have been a bother because all of a sudden the item was in stock and they delivered for free. Fitness bike was fine but the console was the wrong one, couldn't use the heart monitor. We had to take another trip to the store and swap it out after many emails and phone calls. Francisco was our rep, last time we saw him he had earphones in, was texting, completely ignoring us while we opened the box to make sure we had the right console. Nice customer service (not). read more

This review is long overdue. If you are shopping to put together a home gym or in need of additional exercise equipment you owe to yourself to stop by the Dublin location. Francisco was awesome. We received our equipment as promised. Five stars for Francisco and for the selection at the Dublin location. We will make 360 Fitness our go to fitness store. read more

This place is very unprofessional. Do not pre-order from them. I made the mistake of pre-ordering adjustable weights and was told that it would take 3 weeks. 10 weeks later and still nothing. They didn't even bother to contact me about the delays. I only waited this long because of covid and gave them the benefit of the doubt. I had to eventually dispute the charge with my credit card company because they didn't process it when I asked. So moral of the story...go elsewhere, do not pre-order, and do not pay cash if you need to dispute later. read more

Do not go to these guys! Terrible customer service and very poor communication and more pointing fingers between Walnut Creek and Dublin stores. I spoke to Matt (Walnut Creek site) and ordered 190lbs of bumper plates and an Olympic bar. Matt said order was all set and should arrive in a week to pick up at Dublin Store and I can pay then. I was given the option to pay up front or pay when I pick up. I was fine with both but knowing the scamming going on these days I chose the latter....which now I'm glad I did. I called Dublin store to add to the order and they said they have no paperwork on the order and that they did not have bumper plates coming in, instead they had rubber wrapped plates for more per pound than what I wanted (How convenient)! During these times I wanted to support a local business, but I ended up getting the switch-a-roo! read more

I bought a Life Fitness bike and a home gym from the Dublin location. The equipment is very good. But, I already knew that going into the store since I have years of experience with the equipment I purchased. That said, each and every time that I needed help beyond my purchases the service has been below subpar. I call for help and I am told to write an email with my needs. I do. Then, radio silence. And, this is not the first time. I am a teacher and let me tell you. If I practiced this type of "customer service" I would have the parents, the Principal, the VP, the Superintendent and Jesus Christ himself knocking down my classroom door. So, why is poor customer service okay here? read more

It's been hard trying to find the right treadmill within my budget but 360 made it so much easier. The staff is very knowledgeable and were kind enough to go through each option with me. I've recommended this place to friends and they've left satisfied as well. Thank you Francisco and the rest of 360 staff! read more

Drove all the way there. Good protocols and stick to appointments. They don't seem to have all the equipment out as listed on the web site which they stick to for pricing. If you ask them a price they go to the website. I like that. All equipment for home exercise is selling fast. Demand is high. So had to buy higher end equipment as that is more plentiful. $250 for delivery (ouch) and set up with a warranty if it breaks for a year or so, but that takes 3-5 weeks scheduling out. Way to long for me but that is the market now during a pandemic. So in a week after purchasing the equipment it showed up - we rented a little moving truck and drove it to the homestead and opened the box and like ants carried it piece by piece into the house. Thank God the base of the Elliptical had rollers on the end and could be rolled to where we need it. There is a local guy who fixes equipment who will help us put it together if we can't do it ourselves. Another piece of equipment is going to be delivered by them but I wish we had just picked up that one too rather than wait which could get longer should anything "happen" with all the happenings at this time in history. So glad I have something safe to keep my body healthy now. DH is less certain about putting the home gym together for some reason. Francisco and the other guy with glasses I think - sorry did not get your name - were friendly and helpful even though very busy even with the small number of people in the store by appointment. Just two conscientious guys who played it straight. Bless us all as we go through this together to a certainly better future. read more

Super clean and spacious store. Went here to grab some weights to complete my home gym and was pleasantly surprised! It was much bigger than the MP location!! Everyone was super nice and helpful. I was able to purchase what I needed :D read more

Hidden gem for people like me who is looking to build a home gym. In summary, the experience was remarkable: 1. Sales Associate (Matt) was very personable and professional. Took the time to answer our questions. Didn't talk down on other business - e.g. Rogue. I mentioned to him that I'm planning to purchase from Rogue and didn't try to sway me not to go with Rogue because for whatever reason. 2. Values their customer - a.) Bought bumper weights and wanted to know the warranty information. He said that if it breaks within a year to just bring it in and they will replace because they want their customer to be happy. Later on, he said that their warranty is really 30 days but to bring it in anyway. And b.) We accidentally left a set of 25 lbs bumper plates. We realized this two days after we visited. Matt remembered me and said to just come by and pick them up. Thanks for the great experience and I'm very happy with the bumper weights. read more

I was looking to get in shape at home so I purchased a life fitness elliptical with additional delivery and installation charges...I am quite able to put it together myself but I figured why not let them do it ? Paid cash and 1 week later it was delivered with a clunking sound so I refused delivery. They promised a new machine would be delivered next week. Now its 2 weeks and after several calls I was told next week so today I am demanding my money back 3000 dollars for lousy service how do you stay in business? read more

I recently stopped by to pick up a barbell and some bumper plates for my small home gym. The store was huge and had a great selection of workout equipment. The sales person Francisco was very helpful, he showed me all the options on plates and barbells they had. I decided to go with standard rubber bumper plates and a Godzilla Barbell. Francisco gave me a great deal on everything and I walked out only spending a few hundred dollars which is way less then I expected to spend online from Rogue. I will definitely be back when I need more equipment in the future. read more

I want to start off by saying that the excellent service alone compelled me to write my first ever yelp review! When I was first looking for gym equipment at this store I had an idea of some goals for a home gym and the equipment I may want to use. I had the pleasure of being helped by one Frankie O. Right away he was approachable and made feel comfortable in asking questions. He took the time to learn my goals and provided me with a range of options to fit my needs. I want to say he was amazing even with my 2 year old being with me at the time while I browsed the equipment. After it was all said and done I ended up with a set of kettlebells, dumbells, and resistance bands on my first trip! I was so excited that I had to come back 2 more times (I live in San Jose) but the commute was worth it both times! With my next few trips, Frankie led me in the direction of a nice mat to save my concrete floors, some bumper plates, and an Olympic bar. My patio was turned into a lifting space I could call my own. Have been loving the new home gym ‍  and it even allowed for me to spend time with my daughter while working out on the patio. I will definitely come back to keep my home gym growing and recommend you all do the same! read more

I thought I'd write a review discussing the extremely poor customer service I got when I called in with some questions that aren't on the website. Seems like that may be the norm for this store as someone else has already had a similar experience. Save yourself the time and shop elsewhere. read more

Went to the store around noon and it was closed. At the door they had a sign with a phone number to call to see the equipment when I called the person who answered said he was too busy to show me around. Then he told me if I was serious about buying to go online and buy it there. Who runs a business like that! Horrible Customer Service I'll take my business elsewhere. read more

Purchasing a Matrix A50 XIR elliptical machine from 360 Fitness Superstore has been a stressful and frustrating experience. I made the purchase, have a receipt, and my credit card has been charged but they refuse to deliver the item I purchased. They claim that the sales person made a mistake and sold it at a lower price than they are willing to honor. I confirmed the price and the details of the console choice with the sales person over the phone and then again in person. He tried to increase the price right before I paid and I, understandably, was frustrated by the bait-and-switch and decided to leave (even though I had spent an hour driving there and had another hour drive to go back home). The sales person stopped me from leaving and told me that he would honor the price he told me earlier. I paid and left with my receipt. I noticed later that my credit card was correctly charged and I set up delivery. I've since been contacted by two managers (one of whom cancelled my scheduled delivery) and the owner. The owner refuses to complete the delivery of the item I purchased. He says that he "can't" do it when really he is making a choice not to honor the completed sale. The first two people who called me gave me an ultimatum of either taking a machine with a less expensive console ($500 less) or paying $500 more in order to receive the item I already purchased. When the owner called and he saw that I would not take either of these unacceptable options he also gave the option of a refund. I told him that this entire experience was upsetting and a waste of my time. He told me that I was only thinking about myself and that I wasn't thinking about him and about his company's wasted time. Earlier in the conversation he also insinuated that I was being unreasonable in expecting him to honor the sale made by his employee. His attitude and words were insulting. In the end, he said he would refund my purchase. He also offered a $100 store credit, probably hoping that I wouldn't follow through on writing a review here and reporting his business to the Better Business Bureau. I refused the store credit because I do not wish to ever do business with a company so lacking in integrity and with such poor customer service. If you do choose to purchase anything at this store, be aware that they may not honor your purchase if they later consider that they gave you too good of a deal. read more

I stopped by 360 Fitness Superstore last fall just to pick up a weight belt. However, the high-quality selection was so vast that I ended up buying additional bumper plates and a very nice new barbell for my home gym. Francisco the sales clerk was extremely helpful in helping me find and choose the equipment that best met my needs. I have visited the Walnut Creek and San Rafael locations; this store is by far the largest, but the customer service has been consistently good amongst all three. Stars are for customer service, quality, and selection of inventory. Definitely give this place a shot. read more

360 Fitness is great! I recently started putting together a home gym, so i needed flooring for the room. I went into the store not really knowing where to start, but Francisco was super helpful in explaining the differences in the different options and helping me pick out the best one for me. To top it all off, the place is like a playground for adults, so many different options of fitness equipment and the prices are the best. read more