Really appreciate the service from Footwear Outfitters. It is top notch. They specialize in…read moreunderstanding how to get you the right shoe or workbook that fits your job or activity. I've bought a number of slip resistant shoes from them personally.

If you're in the market for steel-toed shoes, this is where you have to go in the Tri-Cities. I…read morepicked up my first pair over a decade ago, and they've done me well (I still have them, and they are still useable) but, I was in need of a new pair. There was just one person here working the store, and he was able to handle the three of us customers just fine. This time I wanted to go for a style that was non-bootlike and they had two options (wish there were more). I went for the one which looked like a running shoe. It was surprisingly very comfortable. The choice was made. I asked if I could get some insoles, and the gentleman picked some out for me. Put those in and dang--I was sold. (I always look forward to the opportunity of wearing these shoes when I'm workin' at the lab at work!). A cool note---the guy threw in the insoles for free! (they were ~$10). Oh, and another note, this store will be moving up near Bonefish in the next few months (man, everyone's moving up there!).

This is where I always buy my shoes! I shop local first and this place is the best in town for…read morerunning shoes. Friendly, helpful, knowledgable and the place is always busy which tells me I'm not the only HIGHLY satisfied customer.

I have purchased at Runners Soul many times. Even when it was busy I was acknowledged. Today we…read morewere not. I brought my mom in to get some new walking shoes. They said nothing to us nor did they act like we were even there. I walked my mom around and we chose two shoes for her to try on and sat down. Nothing. We waited for awhile and decided we were not needed for a sale so we left. I can not believe the lack of customer service and it made me sad. I was excited for my mom to talk with someone about what was best for her and that is not what we received.

I've updated my review as a response was provided and replacement was offered after leaving a…read more1-star review. I appreciate the replacement and acknowledgment, but wish the customer service had been present for a defective item in the first place. With regards to the fitting concern, I understand that player presence is needed for exact sizing, however information was provided initially that should have yielded a more appropriate size. We will continue to shop here, however, will likely not forget the original interaction anytime soon. My son received a Christmas present from here (mini stick), that broke immediately after he used it (has had multiple before that never broke). Brought it back and their response was "Bauer doesn't have a warranty." How about store customer service? Also provided completely wrong sizing assistance. This is not the first issue we've had with them. Unfortunate they are the only option if you play for TCAHA.

Came here for a quick sharpen while at a tournament - fast turnaround (20m) and they did a great…read morejob. Did not do any shopping in the store but looks like a good store for the region.

LOVE this store! I visited with my friends this past weekend and we all walked out with bags :)…read more The staff was very friendly and helpful.

Stopped into Twist and the rudeness of the help was why I left. I was the only one in the store…read more She never left the counter. Made a phone call while I was in the store. Asked me what I was doing and when I said waiting for a movie to end she said I should go to Barnes and Noble. The clothing looked nice and high end. I can't help but think she made an incorrect assumption that I didn't have money. I was actually interested in finding a party dress and some classics but she was so rude I won't go back.

POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

Ok, it's my time to rant. Why do almost all gun shops give horrible customer service? My experience…read moretoday, has been repeated in multiple gun shops I have visited, I am ignored. Walked into THE BUNKER this morning, I was the only customer and I could tell that the clerk was on the phone with a vendor, and they were definitely discussing business. I expected her to at least recognize that I was a customer with a handful of money to give her, a nod of the head, a wave would have been nice. Or what if she told vendor, "Hey, I'll call you back in a few minutes, I have a customer here"? I walked around the shop four or five times, she knew I was there but I was ignored, so I left. This is a rule and not the exception when I enter a gun shop. Sometimes the clerk is talking to a friend or some old man, swapping hunting stories, there is no product on the table and as far as I can see, the customer is not purchasing anything, but I am ignored. I work retail, let me give you a few lessons on how to treat a customer. 1. Greet every customer within 30 seconds of coming in. When I am with a customer, wrapping up a deal at the counter and a new customer walks in, I say, "Welcome, glad your here, we are closing up this deal and I'll be with you in a few minutes" 2. Or how about this, you are showing a customer product when a new customer comes in, say to you existing customer, "Hey a new customer has just come in, let me greet him and show him where to go and I'll be back with you in a new minutes. 3. If some old guy comes in with no intention of buying, but just comes in to swap stories. say to him, "Hey, I would like to hear the end of your story, but first, let me help the customer who just came in." If I treated my customers like I am treated in most gun shops, I would be fired. Hey gun shop owners, I want to do business with you. I will ben pay a premium to help support your business. I do not want to shop at the big national retailers or on line. But if this crap continues, I will take my money elsewhere.

Great prices!!! Great Customer Service!!!! Fun bike trip for the kids. Great value too.read more

very friendly owner. I wish i were closer to the shop my family and myself would go out there a lot…read moremore often. my kids love going out there so they can look at the free cards he has set out for them to grab.

Love the selection and quality of shoes here. Customer service is great too…read more Good location and easy to find.

Great service on shoe repairs and great selection of well-made shoes and boots. Clothing is also…read moreavailable so take the time to look around. Staff is very knowledgeable and great to work with.

I starting buying all my guns here sense last July, great place great service, but about 3 weeks…read moreago or so, I took my brother there and he bought a 9mm 1911 and I bought two 1911 magazines colt. The colt magazine weren't compatible to my 1911 tisas. I went back and the gentleman did give me my money back but in the most disrespectful way possible. I'm not the type to stay quiet especially on moment I didn't create, but I like that place and it has ok prices on guns. I did bring it to his attention in a professional manner and left, but I'm done buying guns and taking friends there. That guy tried to seem like he cared, but he didn't...

I have done all my Firearm transactions here since moving to the area five years ago. The staff is…read moreprofessional, knowledge and always helpful. Excellent communication throughout all my transactions!