Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

Really helpful staff, very competitive prices. very easy to pick up at the Bonney lake location…read more make sure to select local pickup when online shopping to get the local pickup price, which is less expensive than the shipping price.

A hidden gem in the PNW weightlifting community. I…read morerecently acquired an incline/decline bench, a ghd and safety squat bar from Giant. Solid equipment for professional or private use at a great price. Highly recommended!

All I can say is wow! These guys are your one stop shop for any gym equipment needs. They outfitted…read moremy garage gym and have supplied my local crossfit gym with all new equipment. My biggest reason for using PR is the customer service and the fact that they didn't price gouge during the pandemic. Back when equipment was scarce these guys never raised their prices even tho everyone else was! Such a cool move. Jen is your go to gal to hook you up with some seriously high quality equipment for an insane price. Go give them a visit!

Super stoked on the new equipment. I got the power rack and bench set. It came with 370lbs of…read moreweights! I also added a dip bar and a women's bar for my wife. Jennifer was AMAZING from the start. Once I placed my order Jennifer reached out to see if I had any questions and how to complete the order because I'm in southern Washington (they do a delivery to Vancouver CrossFit). When it came time for delivery I was away on a work trip. This is where the PR Lifting team came through clutch. Although it was a special circumstance, Josh was able to deliver my equipment to my house. Man. What a HUGE HELP! They're awesome people delivering great equipment. Just unwrapped everything and it's all quality equipment. Thank you so much. Will definitely order from them again!

The sales person when I went in was great! As were the installers, when they delivered and setup my…read morePrecor elliptical. When I bought it, I asked if they could have someone move it for me, if I move into a new home later, and was told yes. When I moved though, I tried contacting the store directly to get an estimate for having my elliptical moved to my new place. I was told that the sales guy needed to do digging and would call me back with more info. A week later, still no call, so I went into the store and asked for the contact info for their installers, so I could get the estimate directly. I called the installer and left a voice message with my phone number, but it's now 48 hours since I left a message with no callback, and when I call I just get voice mail again.

Larry is the best! He was very knowledgeable and was able to get us a great deal. I would say we…read morewould go back but we probably won't be buying fitness equipment again anytime soon.

The delivery guys are best in the business. If you need Precor for your establishment give them a…read morecall!

Pacific Fitness regularly maintains our fitness equipment in our apartment community. They are…read morequick, make adjustments as needed to keep the equipment working well, and provide quotes for larger repairs/replacements as needed.

Mark was fantastic to work with, both during and more importantly, after the sale. He was easy to…read moreget in touch with, and always very helpful in addressing whatever questions/concerns we had. We are very happy with our purchase and the excellent customer service!

Limited and minimal equipment on display (could be that they don't want to deal with inventory or…read morethere is not enough demand). We went into the store specifically for a bike and was able to walk away with a nice purchase. While we didn't save much on the purchase, it was conveniently near the house and easy to get in and out. Seller told us we wouldn't need any hardware tools to build the bike at home but we found out that they wasn't true after reading the instructional book and watching the YouTube video. We were interested in straight bar bells and some other fitness equipment but they didn't have any. Mostly just large equipment and random accessories.

Stock on items seems low. And they don't seem to give…read moreaccurate answers about that over the phone

I've been a loyal Big 5 customer for years, in California and now in Washington. At the Redmond…read moreStore. During this visit, I was browsing for cycling shorts and looking around other sections of the store--like I usually do when I shop for outdoor or camping gear. As I walked near the kayaks, an employee named Chad suddenly shouted across the store, "Are you OK?" in a loud, almost accusatory tone. I wasn't sure if he was speaking to me, but when I asked, he said yes. It made me feel like I was being watched suspiciously, even though I was simply browsing. When I went to the register, I mentioned that his tone had startled me. Instead of apologizing, he just nodded and made a "hmm, hmm, hmm" sound while looking away--completely dismissive and unkind. There was no "sorry," no acknowledgment, and when I paid, he didn't even say "thank you" or show the slightest courtesy. Immediately after, I saw him speak to another customer with a big smile and a polite tone. The difference in how he treated us was obvious and upsetting.

After multiple visits, trying to make a decision on which treadmill to buy, I finally purchases a…read moreTrue treadmill today, from Nic Lano, at the Bellevue location of The Fitness Outlet. Although I read reviews of products and businesses before making an expensive purchase, I usually don't take the time to write a review myself. After my experience with Nic Lano, I feel compelled to share my experience. Nic was personable and patient in person and on the phone, every time I spoke with him. I wanted my husband to be able to try out the treadmills after leaving work, but getting to the store in time to check out the equipment before closing time at 7pm, was very difficult. Nic offered to stay later, if it would help us. Two days ago, we accepted his offer and he stayed over an hour past closing time to accommodate us. Although we felt badly to have him extend his work day on our behalf, he was so gracious about it. There was no pressure to make a purchase; he suggested that we take our time to think about it and call him when we made decision. This was customer service at its best!! The Fitness Outlet, as a company, carries an impressive variety of quality brands of exercise equipment, among them - True, Landice, Life Fitness and Hoist. I was impressed by how many excellent brands of treadmills I was able to try before deciding on one. Their prices, also, were better than on-line sites.

Do you care about service? There's the sale, and then there's the service. If you just need a…read moredumbbell or mat or something simple, then this review probably won't be of much value. If you are making a larger purchase or something with moving parts that MAY have an issue - I encourage you to read. If there is an issue - when do you expect the issue to be examined? Not necessarily resolved, but at least examined. A few days? Weeks? Month? Who do you expect to drive the issue to resolution? You or The Fitness Outlet (TFO)? Do you expect to constantly call for updates? Or do you expect TFO to constantly keep you updated? I try to limit this review to bare facts. No hyperbolic statements. Decide for yourself whether this is the type of service you want. 01/02/2026. Notified TFO of an issue with a brand-new elliptical trainer purchased from them. NO RESPONSE. 01/20/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 01/28/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 02/03/2026. Called TFO to discuss matter. 02/03/2026. Sent e-mail, which stated, "Confirming that we just got off the phone and you will follow up on 2/4." 02/04/2026. TFO emailed me that Advanced Pro Fitness (APF) would contact me to arrange for service appt. 02/04/2026 - 02/05. Communications back and forth with APF for a 02/06 appt. 02/06/2026. APF arrived and I had many issues with them before they even got to my door - like parking on my neighbor's property. But this is not a review of APF. They left with the matter UNRESOLVED and I notified TFO on that same day - 02/06. There was discussion of a part replacement and APF would get back to me. 03/03/206. Sent e-mail to TFO, which stated, "It's just under a month since the service visit - what is the status? Why aren't you affirmatively keeping me up to date - as opposed to me always having to seek out an update?" 03/06/2026. Called TFO to discuss matter. 03/06/2026. Sent e-mail to TFO, which stated, "Confirming our phone call today. You will reach out to Advanced Pro Fitness and then get back to me." 03/06/2026. TFO emailed APF and me as CC for update NO RESPONSE. 03/13/2026. Sent e-mail, which stated, "Richard, How are you driving this issue to resolution? There have been various calls, emails, visits, and other actions, but at the end of the day - the issue remains unresolved. Worst, I do not see you pro-actively and affirmatively owning the issue and driving it to resolution. How are you making failure an impossible outcome? There are various dates, but there are two that are indisputable. 1) I brough this issue to you 01/02/2026. 2) As of this writing, seventy (70) days later, the issue remains unresolved. Should this be the expectation of The Fitness Outlet customers?" 03/13/2026. Emailed owner of TFO for assistance. 03/13/2026. TFO emailed APF for update. 03/13/2026 (Friday). TFO owner e-mailed me back and stated, in part, "I will personally follow up with you Monday." 03/16/2026. APF sent email to TFO with as CC stating that the issue is "closed out." On same day, TFO replied back with a few questions. There was also a brief phone discussion between TFO and myself. 03/16/2026 (Monday). TFO owner did NOT "personally follow up with [me] Monday," as he stated in his 3/13 email. 03/20/206. A technician from Mercury Fitness came out and was about as unhelpful as the rest. There is a very SUBTLE vibration on the left as compared to the right. The issue is both sides do not feel the same. I cannot imagine how one can determine whether the left side is different than the right side by standing on the floor and putting two fingers on the left pole as I work out. How one can tell the DIFFERENCE between the left and the right by exclusively touching the left? But again, this review isn't about the techs - it's about how TFO serviced their customer. 03/20/2026. Sent a lengthy email to TFO and owner expressing my disappointment with how they have been servicing his issue. 03/24/2026. Sent e-mail to TFO owner regarding his statement that he would personally follow up with me. NO RESPONSE. NO RESPONSE EVER after owner's 3/13 e-mail. 03/25/2026. Rich from TFO came to house to examine the trainer himself. Besides tracking dirt into my house, and having an injured leg, he was unable to take the same steps to duplicate my workout. He left the house with the matter UNRESOLVED. 03/25/2026. On same day of TFO's visit, emailed back with further disappointment. 04/03/2026. Received text from Fitness Machine Technicians (FMT) to schedule service appt for 4/22. 04/22/2026. FMT arrived and did observe an issue but did not resolve it. He said the issue MIGHT be the floor but took no steps to confirm nor deny his theory. He said he would follow up and NEVER has. 05/27/2026 (day of writing). Patiently waited for a response from TFO and receiving nothing but SILENCE. The matter remains unresolved.

Great customer service! I was able to purchase a used treadmill and it works just like it's new. On…read moretop of that, it was a great price.

Big 5 is the last local sports shop you can count on! Do they have everything? No. Do they have all…read morethe newest and best products? No. Do you have to drive miles and miles to get to the store? No. This place is a gem, as long as you know what to expect. I rely on Big 5 for many things, as I don't have the time to drive all over place. Please give them some love, it's worth it!

Was here recently to get some soccer cleats and equipments for kids. The size for the cleats was a…read morelittle trick when it comes to Junior selections, which varies from brand to brand. The staff who was helping us was super helpful. She searched through the inventory and identified from options that might work out for us. Since the sizing was mot consistent the whole search was bit frustrating for us, I could imagine her situation. But she handled it so well and finally we could get the right fit. Their collection is quite good. Ranges are different when it comes to soccer equipments, but glad that they had all things I wanted. I don't normally find all these in one place, so it's refreshing to see everything under one roof this time. Great service and amazing collection! Value for money too!