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    Big 5 Sporting Goods

    3.1 (45 reviews)
    Open 9:30 am - 9:30 pm
    Updated over 3 months ago

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    Gloves with tag unused. But not to Andrew the bobble head.

    So Andrew decided to say I didn't purchase items same day when the date on the receipt showed otherwise he got upset. Changing his mind bobbing his head pointing a finger stating he would not do the return even though tags are on and unused. I'm not sure if I'm upset or confused as to why h he was pointing and bobbing his head.

    Manager with no experience / customer service

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    9 years ago

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    12 years ago

    the manager took care of my items and he was fast and friendly. i got no complaints!

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    11 years ago

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    11 years ago

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    10 years ago

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    Review Highlights - Big 5 Sporting Goods

    When you in a pinch because you waited till the last minute for an event, you can always count on them to have something for your needs.

    Mentioned in 2 reviews

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    Champs Sports

    Champs Sports

    1.7
    (20 reviews)
    1.4 mi
    $$

    I'm not sure if I ever bought anything from Champs. I chose this place now because they had the…read moreshoes I was looking for in the size I needed. I used the online system to place my order and for me to pick them up at the location. Paying for the item was easy and the shoes was on sale so even better. I ordered them on 12/24 and waited for the email to say I can pick them up. 12/25 of course no email was sent and it's ok it's Christmas so they are closed. After checking the order number a couple of times the day after Christmas the order number showed cancelled. I called to the store and spoke with Marcel who advise me of what was going on, and realized the system rejected the order maybe because it's either one shoe was a display or dirty. He ended up calling customer service for me and gave me a call back. After getting the call back from him he advise the funds would be credit to my account and he also was able to find a brand new pair in the back. He honored the price that I paid for and he was very professional, understanding and a man of his word. I was able to pick them up with no problem.

    Made the mistake of ordering shoes for in store pick up from here. After taking them home to try on…read morenot even wear out mind you I decided I didn't like the fit and tried to return them. After arriving the manager inspected them and decided they were "too worn" to get a refund and that only an in store exchange was available with their limited selection. Why agree to an exchange if they're "too worn" but not a return? It doesn't make sense, she was clearly more worried about her store metrics so she wouldn't take a reasonable return.

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    Black stained freshly out of the box amd bag it came in
    Black stained freshly out of the box amd bag it came in
    They should at least have offered me a similar sweater
    They should at least have offered me a similar sweater
    Champs Sports

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    Big 5 Sporting Goods - sportgoods - Updated July 2026

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