The staff chose to lose an almost $165.00 sale due to their non public bathroom policy. If that was…read morereally their policy then why have your saleswoman "go ask her manager" if you don't have public bathrooms you would have simply said that from the beginning. To suggest that I go walk to Target, that cost you a sale!

So lame they close so early! Like- heaven forbid a working person wants to buy their kids shoes…read moreafter they get off work. Really, really lame.

Good quality boots but unless you buy two pairs they clearly get old quickly. I highly recommend…read moretrading off 2 sets to keep them fresh and comfortable. We paid $170 for the replacement of the bottom of the boots. It takes 12 weeks so be ready to wait!

They have the worst customer service l ever had, buying shoes... especially from the lady working…read morethere.

I feel like every Vans store we've been to has super helpful and friendly people. We were greeted…read moreright away, and when we said we were still looking, he left is too ourselves. As soon as we looked his way, he came over and went to go find what we wanted. Easy peasy lemon squeezy! We walked out with the shoes we wanted in only 20 minutes!

I loved my experience at Vans. Veronica was the best employee there, she was very helpful and very…read moregenerous. The store is clean and organized! 10/10

I was recently at the store located on Canyon Springs (on Friday 3/27/2026). Unfortunately I didn't…read morerealize until I returned home that my gold Coach bracelet was not on my wrist (a Christmas gift from my granddaughters). After searching all weekend for it, to my dismay, I didn't find it! I stepped out on faith Monday 3/30/2026, and called the store to inquire if someone had possibly turned it in! After the store operator verified my info/description, she told me they had it!!! She was very polite, concerned and professional! The gentleman Associate who assisted inside the store was very accommodating, as well!!! I can't tell you how elated I was to know there are still good and honest people that go out of their way to be just that!!! ( I wish I could've been able to personally thank that person). Kudos and Blessings to all! Margaret S.

It has been awhile since I've been in a Nordstrom Rack and I don't know why. I saw some really good…read moredeals in there. I want to go back for the jewelry and cologne/ perfume section alone . The service on the sales floor was lacking . It is located in a strip mall with fast and easy parking.

Customer service definitely needs improvement and finding the right size can be pretty hard at…read moretimes. Not sure if it's all the locations but this one specifically needs better training on what's in

Service was ok. There were some very helpful workers and others who didn't help but had a nice…read morevariety of shoes!

i was shopping there and a girl there who was going to her lunch break, i asked her where the plus…read moresize clothing was, and eventhough , she was on her way to break and was not able to legally help me, she pointed me to the right direction.. and i was able to find my clothing... and had a positive experiance.. coincidantlly, i ended up in her line at check out, and asked her name.. she told me and i thanked her.. i forgot her name , it started with a ("c").. i think it was candace , or cameron.. im not sure.. but how ever i did, stop a manager on my way out and told her the employees name.. it was on checkout line 6.. and ive the reciept here.. (store761 date11/08/2025time4:33pm trans.:82720 cashier. camila.) yes ... her name was camila... alright.. so there is however a flip side to this storie though, beacuse after i sucesfully found all the jeans and shirts directed by camila.. i went to the underwear section and was having trouble.. i found the lovelly vanessa who was new.. and she didnt know anything , but i asked her if she could find me someone more knowledgable, and she complied.. the girl she brought to me stated that burlington only had 1x underwear.. but when i pointed to sign in front of us that said 1x-3x.. she stumbled.. and i said this says that what you just told me is an untruth... she then said well this is all we have.. i then asked if maybe she could look or inquire with staff ta see if theres more in back.. she said no that this was all theye would ever have .. i then asked if i could then converse with a manager she stated that her manager was on lunch.. i said thats fine ill wait... when would manager be off lunch.. she then said she just just went to lunch... i then gave up went to line, to pay and resolve my experiance.. i stood in line for 15 minutes.. but at beggining of of that a commotion with managemant and loss prevention happend.. and i saw the manager that was supposed to have been on lunch.... strange to beacuse i saw her there earlier to just dindnt , know she was manager before all that.. untill she was handling scenerio with loss prevention wich attracted my attention to her name badge status thus revealing to me that she was indeed a manager... so i reflected back to the underwear scenerio and the employee who i caught fibbing to me , not once but twice yall... the one that vanessa who was stocking brought me was an african american high yellah tall 5'9" young ladie light acne.. so if managemant reads this youll know that, camil rocks , your new employee vanessa was kind to me, and whomever works that section where the mens underwear is not only is lazy, but lies to customers.. off the top... and that aint fly.. i frequent this location.. and i spend a lot of money there...

This location feels very disorganized despite being smaller than others, and it consistently lacks…read moreproper lighting. I tend to avoid it whenever possible. The store was previously a Mervyn's, and it appears the original flooring and carpet were never updated--leaving everything looking worn, outdated, and in need of replacement. This store is short staffed and the wait times can be 30 minutes to an hour. They only have two cashiers ringing while all of the rest of the staff is wandering around the store not helping people. The manager comes up at times, but seems overwhelmed and doesn't know how to lead her staff. The store is in disarray and they either need more workers or the workers that are wandering need to clean up the store.

Everyone there that day was very helpful. I was looking for a certain size on a boot I really…read moreloved, they didn't have it, but they did mention it could get shipped to the store or to my home. I ended up having it shipped to the store, they called me right away when the shipment arrived. I am very pleased with how they did business with me.

If they had a zero, I will put zero stars worst customer service manager ordered the wrong shoes…read morewas delivered to the wrong address three times now I'm here talking to customer service trying to see where my shoes are! I am so upset. I will never purchase anything from them again. Everybody in that store sucks. No help at all it's been nothing back back n forth for the pass 3 1/2 weeks!

Good selection of shoes here at Shoe 101 of I.E. My wife…read morewhere's a size 5 and they had them in stock !! ( If your wear a 5 you know how hard it is to find them). Good prices too!! Right across the mall from Round 1 on the second floor.

Staff was wonderful, caring, and made all the checks. I bought my daughters some sandals $12.99…read moreeach and the shoes are cute. Yes the staff is small but they are extremely attentive. I believe they read the prior reviews as they checked each shoe to ensure I was taking the correct size. This is a small business in the Moreno Valley mall upstairs next to the food court. I will be back to buy more.