just when you think that personal service doesn't exist anymore, Aaron and Luke, at the Big Five in Riverside proved me wrong. Both young men were extremely helpful, and courteous! read more

Aaron was extremely helpful and even took my newly bought EZ Up to my car for me. The customer service there is so friendly and helpful. Thanks again Aaron for all your help. read more

A huge shout out to Andrew/Andy for helping me decide on products in their personal defense section. He was knowledgeable and so, so patient with me. He never rushed me and took the time to answer all my questions. I highly, highly recommend. read more

Bought shoes for our son and Kristoffer was extremely helpful. Our son wasn't with us so it was nice to have such a knowledgeable salesperson. read more

Visited the Riverside location today near the plaza. Was assisted by Kristen who was AMAZING! Unfortunately the item I was there to purchase was unavailable in store. Kristen searched for 20 minutes trying to find an alternative solution for me. She was super helpful and sweet. Thank you Kristen read more

Always love going to big five we always pick out sport bags there and the staff is really nice about everything but everything is really good read more

Today I went in for shoes and came out with two pair. THANKS to Luke for his great customer services. He was very patient with me as I tried many pairs of shoes. Thank You Luke. read more

Sales clerk Marcos was amazing assisting me with a pair of shoes! Recently I'm required by my podiatrist to wear a foot brace and needed to find wide width shoes to accommodate the brace. He didn't make me feel self- conscious about wearing the brace. He helped me fit the brace into a pair of shoes. He was courteous, patient and supportive. read more

Conveniently located off magnolia about a block away from the plaza. Great one day deals if you sign up for emails it's worth the savings. Decent selection of adult and children sportswear, outdoor equipment and clothing. Helpful service and some great sales that can't be beat. read more

Kristen and Danielle were the best!!!!! The service that they provided us was amazing. Starting out their selection of shoes, cleats, soccer balls, etc was amazing. I frantically went in with the wrong shoe size for my son that had practice in 15min with no receipt but they did their magic and found out purchase and had us running out the door with pure joy. I really thought I was about to buy a new pair of cleats because I didn't have the receipt. I will continue going to this store for all my outdoor needs. They truly value their customers. Those 2 need a RAISE AND A BIG BONUS, for going above and beyond. read more

Came to the store to exchange a pump that was broken and store did not give me a receipt I explained that to this employees and still did not want to exchange the pump, I just needed a exchange, they have cameras and could've checked but they were lazy and did not want to help me I was not even asking for my money back I just needed a pump that was not broken when I bought it. Though it was their fault for not giving customers a receipt. The pump was left in the front counter. read more

Big 5 Sporting Goods - Lazy employees that did not want to help me with an exchange because they sold me a broken pump that I just bought Saturday. - Sporting Goods Near Me - Riverside, California

This store does not even follow their posted hours and closes earlier. They closed a half hour early today and walked out another set of customers so they could leave a half hour early. Bad customer service - don't even bother with this location and go to another Big 5. read more

This is how ignorant store personnel can be. I just walked in at 4:30 pm on Friday, November 10 looking for ear plugs. There was a man and woman behind the register the entire 2 or 3 minutes I was in the store. I was in their full view the entire time obviously not finding what I wanted. I was in the section where ammo and guns are sold, thinking that was the most logical place I would find what I wanted. They stood there talking while I walked out empty handed. What a complete waste of 2 employees. read more

I'm not sure why this business has been here for so long. The customer service is crap the prices are terrible and even the people that work here know the prices are terrible. $4+ dollars for an old bag of trail mix!! After finally finding something reasonably priced, I was standing in line to pay behind four people and I came in jokingly said out loud "you need to open another register" (1cashier working) to a man who is dressed like the manager. He not only didn't listen -he started talking to another employee and I decided that I would just never spend money here again. I've lived in Riverside my all my life and brought my kids here for all their baseball stuff. Guess I won't be coming with my grandkids. So I sat my stuff down -when I had to check out , gave somebody else the coupon I had to use for five dollars off and I'll take my business elsewhere. read more

The only reason I'm giving this store a 5 star is because I got good customer service from only one employee by the name Luke. the other employee didn't even welcome u. but thank u luke for your good customer service keep it up. read more

Natalie and Jacob were soooo nice! We had fun joking with them and getting our fishing licenses! Their smiles were addicting..

Wow super impressed with this specific Big 5 Location. How does this place have such low reviews. I really hope that it is under new management/ownership because I was IMPRESSED with everything: product selection, on going sales & staff and management. Everything is on sale! & they actually have things that I want and need. I honestly feel like I Had TARGET experience at this location. I went in there yesterday to pick up only one Thing, and next thing I know is that I am picking up exactly what I had gone in to Big 5 for plus a Million other really cool Things. The staff was attentive, courteous and very professional given all of the Covid restrictions. But what surprised me the most was the management of the store. THANK YOU LISA for treating me and other customers (before and after me ) like real human beings. Thanks for listening to us and and helping me with all of my purchases. Like I said I went in there for some $16 dollar bean bags for a new corn hole i bought and I left there with over $382.00 spent! Thanks Lisa and staff I will be coming back Coming back! Hope you open up your heart soon for another fur baby ‍ read more

Showed up at the door at 825... I knew they closed at 830 but I had to run in to pick up a quick item for a kids soccer game tomorrow morning. They had already locked the door and when they saw me, they just looked at me and walked away. This stores customer service is awful. I get you don't want someone browsing for 30 minutes after the store closes but locking the door prior to it actually closing can't be the store policy. At least they could have come to the door to tell me I only had 5 minutes and make it quick but instead they just stared at me and walked away. Won't be back and will report to corporate tomorrow. read more

Great customer service always ... even when the manager is called the customer service is great

I just had a really good experience at this big 5, the staff was so helpful and polite, the manager made an extra effort to make sure I got the sale price. On three separate occasions I was asked if I could be helped to find something by three different associates. Most of the items I purchased were coincidentally on sale, so needless to say I had an awesome shopping trip. I recommend this big 5 location read more

Noticed that all Big 5 stores have very expensive prices on golf balls. No sales at all. Golf balls is one of the most item that golfers lost while playing and stores can make a big profit if their golf balls prices are reasonable. Golf balls are considered consumable items. Store can sell them like pancakes. Big 5 economics are completely backwards. That is why many golfers purchase golf balls online or at offerup because they are way cheaper/reasonable. Poor economic strategy. When Lisa, previous manager, she gives regular customers discounts, that's why the riverside store was always packed. The present store manager is like a wall that doesn't move an inch. TERRIBLE store. NO SALES, NO DISCOUNT, then NO BUSINESS from the group. read more

Really slow lines, they require a mask unlike any grocery store, they have 6ft distancing.. it takes around 20 mins to get through the line just buying 1 product. I let the assistant manager know how awful the set up was, all he did was pass the buck onto his district manager, "my district manager was here earlier you could have told him. " like i said assistant manager, i told you.. grow a spine and own your position. I won't be going here again, there are other online companies that are way better.. bye bye big 5, you won't be around much longer. read more

Poor customer service. Employees are not familiar with the shoes/cleats displayed for sale and were not interested in assisting us to find the right cleats we were shopping for. Cashier asked me to go tell the other employee what I was looking for, he was irritated and said we don't have that size in any cleats. Not sure if he really even checked and didn't want to waste anymore time in that store. The manager appeared to not be interested in the matter. Unfortunately this is not the first time we have shopped at this location and experienced bad customer service. read more

I just went to Big 5 in Riverside on magnolia Cross Street Central the manager and employees have the worst customer service. Every time I went there which was three times they hate to look up the one-day sales . I asked one of the employees who was eating a sandwich where they sell ammo at and the manager was standing there and she told me not to bother her employee because he's on lunch break don't they have a break room? read more

Absolutely the worst customer service ever. The manager didn't acknowledge me while I waited to purchase ammo, but then took two men that walked up after me. When he was done with them, he walked away without asking if I needed help. I will take my business elsewhere. read more

This is a mediocre store for sporting goods. It lacks the selection of a regular sporting goods store due to its small size (ironic given the name, no?). Ultimately you'd be better off going to a larger chain like Sports Authority or a different Big 5 Sporting Goods store. This one is just to small and does not offer a lot. read more

We came in today looking for shoes for my son's 6th grade science camp trip this week. Cameron a sales associate in the shoe department is AAAMAZING. He kept bringing out shoes, and fitting my son. He was so patient, and so friendly. Thank you Cameron for all of your help. You are awesome. read more

I like this location for a couple of reasons. First off, it is located in an area that's easy in, easy out with plenty of good parking available. The store itself looks a little dated, but it is clean and well organized overall. The best thing about this location is the service. Employees were very friendly and regularly checking to see if we needed help with anything. Helped us with some snow/winter gear and we got what we came for. read more

I buy all of my EDC Knifes here on sale. Valerie was very helpful and very patient. She took the time to show me all the knifes I asked about. On the other side something's at Big 5 are over priced even when they are on sale. I always google the product before I buy it from here. Overall usually a easy buying experience. read more

Way better then other stores in Riverside. Great customer service and everyone is always very friendly and helpful

Walked out with the shoes we we're hoping for the kids, but I was disgusted by the demeanor and lack of customer service from "Justin". Not sure if he was just having a bad day or what, but he seemed downright annoyed that I was in the store asking to try different sizes for my kids.. rolled his eyes a couple of times to the point where I had to walk away to find a different associate or I would've probably given him a piece of my mind. Absolutely awful experience other than finding the shoes we wanted at a reasonable price! Hope Justin finds a job that makes him and customers less miserable read more

Came in here with my daughter on her 7th birthday to buy all new fishing gear for us both. When I walked in 4 employees were just hanging out behind the counter talking it up, not one greeted us. No biggie I guess. As we walk by some curly headed kid gave me a dirty look, I ignored it, than about 5 minutes later he comes around the corner as if he had caught me doing something, looked at me head to toe real rude like as if I had stole something than ran off before I could ask what his problem was. Now I'm mad. But keep shopping for my daughters sake, she's excited. A couple minutes later this curly headed creep is at the end of the isle spying on me again, and he's not even good at it, it's like dude... for real?! Now I'm furious because I actually did need help and this weirdos life is focused on trying to catch me doing something. This time I yelled "Hey, you got something to say to me kid" and started walking him, it's confrontation time, of course he walks away, so I shouted "that's what I thought, and hey thanks for all your help too you creep." I put my stuff down and walked out. I swear on everything I love I was in a great mood ready for my daughters bday, and ready to drop about 400 in the store. I gave no one attitude and did not deserve his odd creepy behavior. Nor did my daughter. I called corporate to tell them of my experience and although they thought it was odd, they did nothing ultimately. I used to live near this store and have spent tons of money there. Than one day years later I return and it all goes down the drain. So weird. read more

I always get my running shoes here, I think they offer a great value. Today the cashier was Gina and she was great. Great energy, upbeat and good at her job. I'll be back. read more

We shop at big 5 quite a bit. We camp a lot and have two kids in sports, I've literally never had a problem, but my husband usually goes with me. He sent me by myself today to pick up a new tent, they didn't really have what he wanted, but I picked one out anyway, and then went and dropped it at the campsite, I never opened it, i dropped it and left to go run a few errands and eat. I finally touched base with him and he told me to take it back so I did. The guy who took it opened it and it wasn't the tent that I had bought, he immediately started accusing me of taking it and kept telling me to return HIS tent. I stayed calm, but was upset. He said the box had been tampered with and continued to blame me. I worked in customer service for over 10 years and even when I thought the customer was lying I never blatantly accused them, I always tried to find a solution, my husband is a General Manager and does the same. My fault for giving who ever did take it the opportunity, but my problem was the way I was treated more than anything, and the way the supposed manager talked to me. You have someone who is visibly upset, not screaming or at you, but trying to talk to you, and is out over 100$ and you stand there acting like you know everything and make accusations. It makes me want to pack up everything I've bought from the company and return it. I wouldn't recommend coming here if you have to speak with someone. read more

Great place and always helpful. Gary has been there for years and knows the family by name. He gives this Big 5 the feel of a small mom and pop business. Thank you for all that you have done for us and our neighborhood. read more

This location has the best sales. Customer service is also great! However only one changing room -_-

The location is right off of other business areas so its sometimes hard to get into. Still the workers are helpful and know their stuff. Seems like it has less things yet every time I have gone I've always found what I'm looking for and more! Definitely cheaper in cost than other retailers hence Big 5 is my sporting goods store. read more

First time at this location and so far am really satisfied with the customer service over at the gun/knife counter. Dustin is great and really helps out the customer. He went above and beyond my expectations. Another great thing is they special order many long guns. Will definitely be coming back to this location. read more

Sadly, this Big 5 is really lacking in the customer service department. Went in to purchase wristbands that the website says were in stock. Could only find Nike and Underarmour brands. Up at the check out I asked if they had any other brands as the website said they did.... the girl just said "probably not". I was greeted upon entry but that really was it. No offer of help, even when I asked. Both the Moreno Valley and Redlands Big 5 stores offer better service, even when swamped. 4 sales people, 2 customers, no assistance. The only reason for 3 stars.... I like Big 5 overall. I doubt I will go back to this location. read more

I was greeted when I walked in and found the store manager and asked if he could assist me with locating a helmet for my son. He turned away and said he would try to find someone, didn't bother to stop and offer his assistance. He demeanor was rude and irritated. I won't bother going back there again! read more