POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

Ok, it's my time to rant. Why do almost all gun shops give horrible customer service? My experience…read moretoday, has been repeated in multiple gun shops I have visited, I am ignored. Walked into THE BUNKER this morning, I was the only customer and I could tell that the clerk was on the phone with a vendor, and they were definitely discussing business. I expected her to at least recognize that I was a customer with a handful of money to give her, a nod of the head, a wave would have been nice. Or what if she told vendor, "Hey, I'll call you back in a few minutes, I have a customer here"? I walked around the shop four or five times, she knew I was there but I was ignored, so I left. This is a rule and not the exception when I enter a gun shop. Sometimes the clerk is talking to a friend or some old man, swapping hunting stories, there is no product on the table and as far as I can see, the customer is not purchasing anything, but I am ignored. I work retail, let me give you a few lessons on how to treat a customer. 1. Greet every customer within 30 seconds of coming in. When I am with a customer, wrapping up a deal at the counter and a new customer walks in, I say, "Welcome, glad your here, we are closing up this deal and I'll be with you in a few minutes" 2. Or how about this, you are showing a customer product when a new customer comes in, say to you existing customer, "Hey a new customer has just come in, let me greet him and show him where to go and I'll be back with you in a new minutes. 3. If some old guy comes in with no intention of buying, but just comes in to swap stories. say to him, "Hey, I would like to hear the end of your story, but first, let me help the customer who just came in." If I treated my customers like I am treated in most gun shops, I would be fired. Hey gun shop owners, I want to do business with you. I will ben pay a premium to help support your business. I do not want to shop at the big national retailers or on line. But if this crap continues, I will take my money elsewhere.

Absolute worst customer service ever. Front manager was rude and mouthy. amd according to customer…read moreservice we called at the corporate office he lied to us as well. We will never buy another thing from that store. Looks like ranch and home and cabelas are getting all our fishing and hunting business

I would rate these guys zero stars if I could. I will never buy anything from them again. The…read morecustomer service is a joke...don't take my word for it, go ahead and try to call them right now...see if you can get anyone on the phone. HA!

Super nice dude working the gun counter and had a great selection, everything you could ever want…read morefor pistols was there and their rife and shotgun selection was awesome. I went to get a knife but they dont take any type of tap to pay, which is the only reason I can't give 5 stars. Their knife selection had pretty much everything, but not a ton of variety in things. Lots of stuff at good prices though.

If you are looking for great customer service and guidance to the product that will that will best…read morefit what you are looking for, this is the place. Not only fit but at a reasonable price. If you looking for a friend in the gun business, look no further. My best advice is to to stop by on a Saturday and look for Mick. You will be glad you did.

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

Been shopping here for over 20+ years and found out today they don't even honor their own return…read morepolicy on fishing item over 200 dollars and seven days since the purchase got told to go thru the manufacture...store owner/manager CHRIS was great about letting me know they have audio and video so pls post it as well and show folks how u tried to take my receipt after trying to do the wright thing and exchange the item that has over 400 dollars purchase and pretty much kick me out from shopping there like I told him I love shopping there but do your own re-search and go else where when it comes to doing something u love...

Kevin in the shoe department at Bass Pro in Mesa, AZ, was phenomenal. He was courteous,…read moreknowledgeable, polite, helpful, and a great sales associate! He helped us process an online order. Helpful and 100%! Thank you.

Have had four transactions with this store and each was quick and easy despite the store being a…read morebit busy each time. It was nice to have quick and competent service without the typical gun counter attitude.

Very knowledgeable, willing to re-search my questions to provide best informed answers. Up to date…read morewith gun laws and provide resource information on where to obtain the information and where the gun safety classes are. Oh, and super selection of firearms and accouterments.

Ellenburg and Jerrol' - it is a must once a year for me. An Alum of CWU - it's my reminder of what…read moreto celebrate from my past; and an experience that conti urs to shape my present and future! Jerrol's continues to show out when it comes to retro gear, fun trinkets, and ultimate shopping for specific needs to comolete your college needs! You need to make it your next stop! Onward!

Jerrol's has a complete line of hobby products. Scale models, RC cars and trucks and also rockets…read more The gentleman there was very instructive on the rocket information I needed to get started. I'd never done it before. He suggested an alternative to my original selection of products which ended up saving me money. Jerrol's also has a nice selection of foods, products, art supplies and much more. Its a small town feel type of establishment and everyone so far has been informative and friendly. I go way out of my way when passing through to stop in.