Purchased my weights and picked them up the same day! Everyone else was so overpriced. I love that…read morethey offered curbside pickup. Everyone has masks on and they are very knowledgeable in the products they are selling. I will definitely be back to add to my home gym.

DO NOT do business with this company. Ordered dumbbells over a year ago with promises of receiving…read morethem. I still haven't got my products, emails ignored, and no refund. I have attempted to contact the business more than a few times and no reply. I have been more than patient and I hate being that guy to give such a review. I DO NOT want anyone else to go through what I have been through or treated this way. I will take my loss and move on.

great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

Between friendly Grace up front at the counter to nice chat and banter with the humorous and…read morecustomer-service-oriented Mr. Young upstairs to the elder woman ( maybe in her late 60's, thick-rimmed glasses, quick wit, re-stocking clothes then scanning SKUs to get prices for me on various items ), a generally good shopping experience. Really love the store layout, not sterile, has personality to it, the variety of sports items, apparel, shoes, and was even pleasant enough with the air-conditioning and fans on. Can't give it 5 Stars, though. Would love to, but this place has more items missing price tags than Grocery Outlet! Mentioned it to a couple of the employees, one replied there are "some items" where that is true ( more than some ), and another assured me that the items I was referring to had price tags on them. Yeah, No! At least in the energy bars / nutrition / protein powders / hydration packs, etc. department. Yes, there are some stickers designating price / bar and price / box, which IS helpful, then...a row or two or three of suddenly no price tags. And look at it this way, if you're going to put in the effort to label containers with expiration dates like "5/27" ( which seems like the store did in the spirit of good customer service ), then you CAN actually make the effort to clarify to the customer what item is what price. ( Why does this seem like basic Common Sense here, and if managers are not on top of this problem, then that is on them. I spent too much time walking the aisles, trying to find pricing, asking for help to scan items, discovering more things without pricing. Fix that problem ASAP. Or install a scanner in parts of the store for customers to utilize on their own. ) Overall, check out the store. Here's another reason why: I observed (2) separate employees, one younger 20's male in the running shoe department, one latter 20's female in the ski boot department, personally attending to customers, giving their input on products, doing some old-school sales and persuasion. VERY GOOD to see that. Both had product knowledge, were hands-on, was refreshing to see. Thumbs up!

This is a long overdue review of Gym Guards. I reached out via Yelp and Sasha responded within…read moreminutes. He was able to provide a date and time frame when a technician can come look at my treadmill. I sent him the video of the issue and treadmill brand. He also provided a quote for the service. My treadmill was making squeaking and rushing sounds when used. It seemed misaligned or caught onto something. It was internal issue and I was no expert on figuring out what it was. A few days later Tim arrived, he texted me 15 minutes before which was greatly appreciated. He assessed the issue and not only did he fix the issue, he even fixed what a previous tech did to my treadmill. My treadmill was originally seen by a Nordictrack outsourced tech to replace my belt and battery back in November 2025. After Tim corrected the lazy method the previous tech made, I had regrets of going through Nordictrack in the first place. I should have just went with Gym Guards when I first came across them on Yelp. Tim gave me advice on future maintenance I can do to my treadmill i.e. lubricant application after 150 miles, as well as using an Allen wrench when it comes to tightening my walking belt. Tim was a perfectionist and didn't leave till he checked the treadmill thoroughly. He actually spent a decent time making sure the issue was fixed, treadmill was stable, and no other problems arose as he let the treadmill run. Definitely worth getting your equipment checked by them.

6 month update- our treadmill is still doing as fantastic as when we had it repaired. It's so hard…read moreto find a place that can repair gym equipment and I am so glad we found Gym Guards. I thought it was deserving of an updated five star review!

I expected significantly better service from Peloton. My Tread screen stopped working, and over the…read morecourse of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others.

Ordered a rental bike to try it out; they only deliver on one day of the week so if that's a day…read morethat doesn't work for you, you are shit out of luck. How in 2025 is this so inept? Clearly they are not customer focused. Canceled my order because unfortunately I have a standing commitment on the ONE day they can deliver to my area and no, I cannot grab a random neighbor and ask them to sit around my house for half a day. Get it together Peleton.

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

Not helpful at all, called in to ask if they had hockey pucks, he just said I'm not sure if we even…read morehave them anymore, and said I don't even know what type they are. But wouldn't go check literally making a pointless effort to call because I have to drive to check myself anyways.

Our elliptical machine was showing signs of wear and definitely not running as smoothly as it used…read moreto. When I called Precor support, their rep was pretty rude and condescending in general, but I managed to get the names of two authorized repair centers in the Bay Area. The first one in Hayward wanted to charge extra because they would have to hike down to South Bay so I gave Club Care a call. Gina who answered the phone was super friendly, quoted a fair price, didn't rush to get off the phone, and even put me in touch with someone there (Jeff) who could answer my questions specific to our elliptical machine and the problems we were having with it. I was impressed with how Jeff treats his potential customers. Anthony who came out to fix our machine was great - he quickly diagnosed the problem and fixed it in no time flat and even answered all my questions about preventative maintenance for the future. Give these guys a shot when your exercise machine needs maintenance or repair!

When my stationary bike needed a fix, I was given (like the previous reviewer) two choices by the…read moremanufacturer. Choice #1 was crap; the rep was totally uninterested in what was wrong with the bike, but totally interested in describing the high cost of having the problem diagnosed, fixed, etc... And so I called ClubCare. What a relief! Starting with the initial phone call and ending with the resolution of my issue, ClubCare provided outstanding service. Jeff (the guy who handled most of the situation) listened closely to the "symptoms" affecting my bike, and was able to provide a diagnosis over the phone and have a part ordered to be delivered to my house. I had the choice of installing it myself (to save the time and $ of having a ClubCare service rep come to my house) or have an on-site service call. I handled the repair myself, with some minor coaching from Jeff, and now I have a fully operational bike. It was really refreshing to have ClubCare explore the options that would work best in my circumstances and provide me with a reasonable price to fix the bike. Very different than Choice #1 (see above) that provided me with a rote, uninterested approach to my broken bike. I think ClubCare works mainly with health clubs and gyms (lucky them), but I have to say that ClubCare treated me (an individual bike owner) like I was just as important as any other "big" customer.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!

I don't typically leave reviews, but I wanted to thank Fix Fitness for fixing my elliptical and…read morethen servicing my treadmill for free! I wasn't expecting that. The technician also brought the correct parts with him so he could complete the work in one visit, which was nice and saved me money from paying for a 2nd visit. Definitely recommend giving them a call!

We have nothing but good things to say about this business. We ended up purchasing a treadmill…read morefrom them after the Gym Guard fellow got over on us, selling us garbage that broke in less than two weeks. Fix Fitness came out and gave us an honest straight forward assessment, showed us that we unknowingly bought a worn out machine. luckily, my girl just received a bonus so we had some extra money to spare to get a quality machine. They ended up delivering the new(reconditioned) treadmill in just two days and hauled away the broken on for free. Very professional and great experience. Customer for life.