I have chronic back pain and long legs. Running puts my back into spasms, and most elliptical…read moremachines stride length is too short for me. The Precor AMT is one of the only machines that didn't cause me problems. I was able to order it online. Unfortunately, I ordered it with the wrong screen. I called the company, and they immediately responded and set up a way to change the order. They kept in touch to verify every step of the process. Customer support was to notch. They contacted me to verify the delivery time and date. They gave me a 1 hour window and actually showed up during that time. What a shock compared to other deliveries I have received. They say the system up exactly as desired. I couldn't ask for a better experience. If you are looking for high-quality fitness equipment, this is the place to shop!

ZERO stars. "Not good" does not begin to describe how terrible this company is to deal with. Worst…read morecustomer service experience I have ever had. Total incompetence not to mention a complete disregard for safety concerns for terrible product installation. Wouldn't recommend buying from this store to my worst enemy. And to top it all off RIDICULOUSLY overpriced. DO NOT BUY FROM THIS BUSINESS.

Went here for a month while on travel. The gym was very clean! The staff was super helpful and I…read morehighly recommend to anyone in the area!

First off I wish I would have taken some pictures of the place as it looks nothing like most of the…read morepictures posted. It's a large warehouse, full of equipment. Quite overwhelming actually. Could use some tiding up but with the quantity of equipment they have, it's acceptable. We purchased an Octane lateral XL8000. The price was acceptable to what I found for used-unknown-age like item. Great service overall. Delivered to our home and moved it inside.

Our elliptical machine was showing signs of wear and definitely not running as smoothly as it used…read moreto. When I called Precor support, their rep was pretty rude and condescending in general, but I managed to get the names of two authorized repair centers in the Bay Area. The first one in Hayward wanted to charge extra because they would have to hike down to South Bay so I gave Club Care a call. Gina who answered the phone was super friendly, quoted a fair price, didn't rush to get off the phone, and even put me in touch with someone there (Jeff) who could answer my questions specific to our elliptical machine and the problems we were having with it. I was impressed with how Jeff treats his potential customers. Anthony who came out to fix our machine was great - he quickly diagnosed the problem and fixed it in no time flat and even answered all my questions about preventative maintenance for the future. Give these guys a shot when your exercise machine needs maintenance or repair!

When my stationary bike needed a fix, I was given (like the previous reviewer) two choices by the…read moremanufacturer. Choice #1 was crap; the rep was totally uninterested in what was wrong with the bike, but totally interested in describing the high cost of having the problem diagnosed, fixed, etc... And so I called ClubCare. What a relief! Starting with the initial phone call and ending with the resolution of my issue, ClubCare provided outstanding service. Jeff (the guy who handled most of the situation) listened closely to the "symptoms" affecting my bike, and was able to provide a diagnosis over the phone and have a part ordered to be delivered to my house. I had the choice of installing it myself (to save the time and $ of having a ClubCare service rep come to my house) or have an on-site service call. I handled the repair myself, with some minor coaching from Jeff, and now I have a fully operational bike. It was really refreshing to have ClubCare explore the options that would work best in my circumstances and provide me with a reasonable price to fix the bike. Very different than Choice #1 (see above) that provided me with a rote, uninterested approach to my broken bike. I think ClubCare works mainly with health clubs and gyms (lucky them), but I have to say that ClubCare treated me (an individual bike owner) like I was just as important as any other "big" customer.

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

Not helpful at all, called in to ask if they had hockey pucks, he just said I'm not sure if we even…read morehave them anymore, and said I don't even know what type they are. But wouldn't go check literally making a pointless effort to call because I have to drive to check myself anyways.

They cover all the bases: Service, Selection, and Value. Even when COVID hit and it seemed like…read moreeveryone with a spare room or garage was going to make their own. Marvin and Patrick as co-owners have the integrity one only hopes to find in local business. They give great advice and assure proper installation. And totally fair pricing. Here are two shots of what you can fit into a 10' by 20' single-car garage.

My husband and I have been building our dream home gym. We keep coming back here because you can't…read morebeat the ultimate combination of quality of products, price, and wonderful customer service. Marvin and Patrick are both so knowledgeable, and they always help us find exactly what we need within our price range. There's no upselling or pushy sales tactics that I've experienced at other stores. It doesn't matter if you are spending $50 or $5000, they want you to get exactly what you need and be super happy with your purchase. Anytime we are looking to expand our gym, we stop by and always walk away with what we needed. :) You seriously cannot get a better price anywhere else for the quality of these products.

Great customer service! Mike was extremely friendly and helpful if you need recommendations on…read moreequipment, he's the guy to go to!

Quality products, great selection, knowledgeable staff. They took great care of us! They have a lot…read moreof cool stuff for home gym.