After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled to recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple. read more

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the display pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out! read more

Dick’s Sporting Goods - When you order on the Dicks website for pick up same day then end up with fake ones. - Sporting Goods Near Me - Pleasant Hill, California

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I had a very disappointing experience at this store. I went in to buy a FIFA World Cup soccer ball that was clearly marked as being 50% off (or 30% off). However, when I got to the cashier, I was told there was no discount on the ball. I politely asked to speak with the manager because the sale sign was confusing and I wanted someone to explain it. Instead of listening to my concern, the cashier, Michaela, simply said the sale applied to a different ball. Before I could explain what I was trying to say or ask another question, she walked away while I was still speaking. She said, "I already explained it to you," and left. I wasn't upset that the ball wasn't on sale--I was disappointed by how I was treated. A little patience and respect would have made a big difference. Michaela didn't try to understand my point of view and came across as very rude and dismissive. Because of this experience, I don't plan to shop at this store again. read more

Dick’s Sporting Goods - Receipt - Sporting Goods Near Me - Pleasant Hill, California

Came here about 45 minutes before closing to grab a beanie. Was greeted upon entering the store and asked where I could find the Carhartt beanies. The associate was very helpful in pointing me in the right direction. However even though it said multiple colors at low stock in store, I only found two beanies. Granted the associate warned me it was low stock but I didn't expect it to be this bad. Found a St. Patrick's day themed beanie and went with it. The place will do in a pinch but don't expect much. read more

Dick’s Sporting Goods - Only Carhartt beanies in stock. - Sporting Goods Near Me - Pleasant Hill, California

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Mixed feelings for sure. Was in search of a new hybrid bike. Nothing special just looking for a good company at a good price. Dick's just happened to be having a sale on their Schwinn bikes so purchased one. The people who work in the bike section were very nice and I got phone calls with updates on when the item will be ready. Once I got upstairs I got the bike very quickly, but before that had to read and and answer some questions on a tablet. Which is not an issue. What was an issue? Tablet asked - was I provided with a manual. I was not until I had to inquire about one and then they had to look around for one. I also had to ask about the return policy which is very unrealistic - You have 24 HOURS to return a bike. Yes 24 HOURS! Took the bike home and realized that the front break pad was stuck on the wheel. I called this location a couple of times and never could get ahold of customer service, so ended up calling another Dick's location that answered right away. Even this location was vague with their information - I asked what is the policy on getting things fixed? Rep said "Dick's tries to take care of their customers". I asked a couple more times expecting an exact timeframe on how long I have to get items fixed that were incorrectly installed by Dicks. No such luck. Thankfully my partner was able to fix the bike. As many people have mentioned - this is a risky purchase where it is known (from reviews) that assembly is often not done correctly. With that said for standard items Dick's is ok, but for larger purchases or if assembly is required I would go somewhere else that has a better return policy. read more

I usually find this location to always be disorganized and cluttered. I easily give up if there are too many obstacles in my way. The main clothing is fine, but in the baseball section, boxes and crap everywhere. The prices are comparable to other sporting goods stores, I don't come here often, only if I have to. read more

Came here to look at the selection that they had for yetis lunch bag, and they had sooooo much! Definitely had great value. Service was all there too ! Will come back! They had some things on sale as well! read more

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So my beautiful wife and I went in to to find and buy one specific item. The mini Hydro Flask bottles. We found what we were searching for, but one of the bottles had a dent on it. Naturally we asked our cashier if they had anymore bottles in that color, they found another one; but it was actually in worse shape. So we asked if we could get a small discount, the manager had a nasty attitude and was like, "Nope, no discount, either you buy it or don't." I mean I had every intention of buying it, and did; but let's just say she gets a zero in people skills. Customer Service: Zero Quality of Product: 9/10 Overall: I wouldn't go back, because let's face it, this store is overrated, overpriced and really isn't anything to write home about. read more

We visited on Saturday, February 22, 2025 around 4pm. The parking lot was busy, but there was still parking. They have a private lot shared with the shopping center. The store is huge. There are 2 levels. Upstairs has swim wear, golfing equipment, Yeti coolers and cups, and lots of SF Warriers and 49er gear. If you are looking for a gift this is the place to go. Downstairs they have clothing separated by brand. They have a large selection of soccer Jerseys from all different teams around the world. They even have their local team the Roots, who are located in Oakland. They even have a batting cage you can rent out by the minute. 15 minutes for $15, and so on. It appears that you bat from a tee not a machine. They had a large selection of bats in the batting cage. No one was using it while we were in there. They also have a glove steamer. I'm not sure if you need assistance to use it or it's on your own. I saw one couple using it when we walked by. Socks were buy 1 get 3 free when we were there. Mostly they were winter/Christmas fuzzy socks. A great deal, but I don't need anymore stuff. Overall, the store was a mess. Stuff was everywhere. You'd think you found a sale rack because everything was hanging on it all mismatched, as it turn out those are go back racks. I wonder if you go first thing in the morning would everything be put away and more organized? If you aren't shopping for anything in particular then this is the store for you. If you are hunting out something specific, good luck finding your item. read more

Dick’s Sporting Goods - Bright short shorts - Sporting Goods Near Me - Pleasant Hill, California

Well, I tried again... Went shopping with my wife and she liked one of the NB running shoes. Guess what was brought out from the stock room: men's size. TBF I kinda expected something like that. read more

I've tried shopping here 4 times. First 2 times, about a year apart, I needed a study pair of athletic strapped sandals and a pair of firm arch support flip-flops for the summer season. The mid to late 40s salesman in the men's shoe department was rude, curt and I guess didn't like serving senior citizens. On my first visit there, I had to wait about 30 minutes for him to finish waiting on 2 teenage boys with there mother's. The second mother and son had come into the department about 10 minutes after I arrived. When I objected that I was next, the salesman claimed they were ahead of me. When I finally got my turn to be helped, he did so with a unpleasant attitude and it turned out neither the sandals or flop-flops I needed were in stock. On my second visit to the shoe department I encountered the same rude salesman. After waiting about 15 minutes for him to finish helping another teenage boy and before his next teenage customer I asked if the pair of black Adidas Air Monarchs on display were in stock in my size, as I wanted to know if it was worth waiting. He yelled at me with a loud no. My take away is the salesman is more interested in waiting on teenage boys. The third trip to this store years later was to the camping goods department. That netted no help to answer some questions and therefore no sales. I walked out emty handed. The fourth trip to the store to buy a set of Adidas gym shorts and a shirt was just as frustrating. There is no understandable logic to finding a matching set of gym shorts and shirt. The shorts were in one place and the shirt was about 45' away. I finely found the location after searching all over the store and purchase the set I wanted. From the time I entered the store to the time I left took way too long at 50 minutes. All I want is to get in, find what I want, pay for my purchases and leave. Not going to shop here again! read more

I like that the employees don't constantly ask you, "find everything ". I enjoy just shopping and not feel like I'm being followed or asked a bunch of questions. When I do need help its hard to find someone. In the fitting rooms, I push a button that's supposed to signal an employee to open the door and no one comes. I have actually left items and not made a purchase because no one came to open the door after waiting 15 minutes. read more

Today I walked in to grab my daughters Easter gift. I was buying catchers gear for her and had no idea what I was looking for. Jordan was a huge help! He guided me in the direction to the fast pitch softball gear after learning my daughter was in softball. He explained the difference between baseball and softball catchers gear. The item I ended up wanting was no longer available at this location but Jordan took the time to call another store and make sure they had it, after confirming that they had it he requested they put it on hold for me! I went to that store and bought it and it's EXACTLY what I wanted. Thank you Jordan for being willing to help and even going the extra mile. It's greatly appreciated! read more

This place has the youth shin socks that I was looking for for Jenbert Jr.'s soccer practices. Reserving merchandise online and doing curbside pickup is super fast and easy. They were good about doing a return when I got a bad pair that had only one sock and was not the size advertised on the bag. The prices, too, were better than the soccer merchandise being sold by Jenbert Jr.'s soccer league, which is why we came here to begin with. read more

They have the right products and the right prices, but getting out of this place as hell. There's 18 people in line at 6 PM on a Friday night and one person checking them out at a glacially slow pace. Trying to save money by on reduced headcount is going cost more in lost customers and business. It shouldn't take me 25 minutes to buy a pair of socks. read more

It gotten even worse over time. I pretty much stopped relying on Dick's for any fishing tackle. I can never find what I need. Can't find the hooks or weights that I need. Their selection is really poor. Lately, I have only been coming to Dick's for bait: warms, sardines, shad, anchovies. Well, I came on Thursday and their refrigerators were basically empty. There was nothing but dirty empty fudges. Do managers ever look inside those fridges? At least clean them if you have nothing to put inside! Why is it so hard to keep the inventory at this store? Why do you have a huge store and you can't even restock things? The management of this store really needs to get fired. They completely ran it down. And as far as service, I couldn't even find anyone on the fishing/hunting side. Not a single person. Eventually I found one person upstairs, but I saw a bunch of service people just hanging out downstairs and doing nothing. I predict that this store will get closed down pretty soon. It used to be such a good store and management ran it down into the ground. Sad. read more

Store is a complete mess. There is no sign of leadership. Who wants to shop at a high end priced sporting goods store and have to search through piles of merchandise as if shopping at a discount clothing store. Floors are filthy, merchandise is laying all over floors. read more

I have yet to have a positive experience in this store. Lines are often long. I avoided it for years, but thought we'd give it a try. They never seem to have what we need/want and often up going home to order correct item or size online. Recently went in and some kid measured my daughter's feet and they told us they didn't have the shoe she wanted in her size. So again, went home and ordered it. Well the shoe was too big. He sized her wrong. My bad, deleted my email receipt. Went to store to try and return with my credit card/look up. They couldn't find it. So I left and went home. Found the box with order # on it. Went online and printed an in-store return authorization. Went to store and they told me it was expired. No where on the code does it show an expiration. Young woman helping me was so confused. Said there was no order number on it. I showed her where it clearly said "order number." She asked for my receipt. I told her I didn't have it but I had the return slip. She then told me she could give me $49.99 on my $100+ shoes. I said no thank you. So then she goes to a manager who said "either it's expired or they've already been returned." And walked away. Woman followed him asking what she should do and he just repeated himself. I was like the shoes are right here they were not returned. He literally just turned away. She handed me the shoes with a confused look. No apology. No offer to help figure it out. I left in an admitted huff letting them know they are useless. Won't be back. read more

Horrible customer service in the shoe department, they Are slow, no acknowledgment to any customer waiting for service and they all hide in the back ! WTF read more

I can see why they have the two stars. They have what you need, good selection - good prices, but don't ever rely on anyone here helping you. The service completely sucks. Judging by all these other reviews, I can see I'm not the only one. REcently bought a bike here, but again - do your own DD read more

Outrageous Customer Service Experienc I cannot believe the horrendous customer service I experienced at Dick's Sporting Goods while picking up two kayaks I ordered online. This was a complete disaster from start to finish! When I arrived, I was met with a long line, and after what felt like an eternity, I finally reached the counter. Sonia, the associate assisting me, treated me like I was an inconvenience. When I said I was there for an online pickup, she brushed me off and told me to wait to the side. Is this how you treat paying customers? After waiting, I asked her if she could check if I could choose a different color from the selection listed online. I was just trying to help save everyone from the hassle of moving heavy kayaks only to find out I couldn't get what I wanted. But Sonia's response was nothing short of rude. She told me the kayaks were upstairs and that I could check myself. When I asked her to assist me, she snapped back, insisting I wait for someone else. At one point, when I inquired if I was supposed to wait on the side from the beginning, she had the audacity to snicker and say, "yes." I kept my cool, but her attitude was infuriating. After a long wait, the same kayaks I originally ordered were brought down without any indication of other color options. I felt utterly forced into taking what I didn't want simply because Sonia couldn't be bothered to help. When I asked for Sonia's name to file a complaint, she screamed it at me like I was a child. I had to tell her how unprofessional her behavior was, and all she could do was yell back that she didn't care and didn't have to do anything for me. The level of disrespect was unreal. After all of this, I simply wanted to leave. As I walked out, ignoring Sonia's screams, a police officer came after me due to a false complaint made by her! As a Mexican, this was particularly frightening and humiliating, especially with the current climate of immigration laws being pushed heavily in the Bay Area. The fear of being treated unjustly is all too real, and I had to endure this simply because Sonia wanted to exert control. After a thorough check, the officer found absolutely no reason to detain me and let me go. This entire situation was not only embarrassing but completely unnecessary. The officer agreed that Sonia's handling of the matter was appalling. It's clear that Dick's Sporting Goods doesn't live up to the premium prices they charge for sporting goods. The service I received was no better than what you'd find at Walmart, yet I paid significantly more for the products. Sonia needs to be reprimanded for her unprofessional behavior and the chaos she caused. And to top it all off, I realized I walked out without those sunglasses I originally wanted to buy! I guess when it comes to customer service, my vision got a little cloudy! I am outraged after spending a significant amount of money on two kayaks, only to be treated like a criminal and disrespected at every turn. I expect Dick's Sporting Goods to take this feedback seriously and to respond with an apology and appropriate compensation. This is unacceptable and should never happen to anyone! read more

So just to give you heads up, although DICK's SPORTING GOODS Websites says they do PRICE MATCH, THEY DON'T. The service is ok (average) I was going to buy a few pairs of Nike 270's , but in another store they have them 20% off. I asked an associate before I start looking if they will honor it, the associate said YES! and when I was ready to pay they said they don't. I wonder what else they do not honor at this store! read more

Dick’s Sporting Goods - Sporting Goods Near Me - Pleasant Hill, California

Finding Basketball shoes for my granddaughter was made quick and easy by your associate, Nico. He was very knowledgeable and helped us get the right shoes quickly.,,, especially when he came in only with an hour before closing. Thank you, Nico. You're the best.My granddaughter starts basketball tomorrow. Go Lady Rams Rio Vista. read more

Shoutout to all of the employees here. We came to shop for 49ers jerseys. The staff went the extra mile to help us find the style and size we wanted e.g. searched the racks, radioed each other to inquire, and checked stock online and other Dick's locations. They were all very patient and kind. Cashiers were also friendly. This is a huge store with tons of inventory. Parking is available but can be a little tight on the weekends. read more

Probably the most disorganized unmanageable sporting goods store out there. I don't know if they're now trying to live up to their store name but the young employees are very unhelpful. I tried to ask for help opening the dressing room 5 times and even pushing the notification button on it. Not one person came to help for 30 minutes until I just quit. This place is messy with clothes and items all over the place. Reminded me of Hilltop Mall right before they closed down. Hopefully this places does the same. They are too expensive. read more

You've got this two-story massive store and I can't find a single pair of size 8 1/2 OR 9 in 4 different colors of this soccer cleat for my daughter! Ridiculous!! Never coming back! read more

Dick’s Sporting Goods - Sporting Goods Near Me - Pleasant Hill, California

Took my nephew to the store for a couple of things he needed for football. I had to wait in the car and it was about closing time. I wondered how much respect a 14 year old was going to get under those circumstances. He said they helped him find the items and were super friendly. He walked out and they locked the door behind him. Easy parking is a bonus. read more

My family and I came in on Thursday. If I could give this store 0 or negative stars I would. Not one helpful person in the store, it's crazy how management lets this happen? I'd rather keep shelling out money to Amazon than ever consider shopping here again. Employees are so, so rude; they act annoyed you're even in the store and don't even think about asking for help! You'll either be ignored or be met with a nasty, completely non helpful response. Do yourself a favor and avoid this store at all costs. read more

Abysmal selection of hiking boots. And an even worse display for the few that they have. Dick's sporting goods very rarely meet's expectations. It's a big store and a lot of stuff but it just never seems to be anything I'm looking for. REI! Shop at REI. read more

Dick’s Sporting Goods - Abysmal selection of hiking shoes - Sporting Goods Near Me - Pleasant Hill, California

Basketball we came here for our 2022 warriors Tshirts and they had great variety but the line was pretty long! We got the T-shirts. Great selections of sports goods! Lots of parking! We will be back soon ! read more

Dick’s Sporting Goods - Basketball - Sporting Goods Near Me - Pleasant Hill, California

overpriced items that you can find at any other sporting goods store for MUCH cheaper

This Dick's Sporting Goods is a great size, easily accessible, easy parking, really great sales compared to everywhere else, with top brands and without having to settle. I would not advise going here if you have a time constraint, if you do you will be disappointed. Some of the staff is unmotivated and service can be slow, however, sometimes it can be a lot for them as well - for example the shoe section can get crazy with the amount of people that come in. If you don't have the expectation on immediate service, it can overall be a pleasant experience. I have gone here myself, had no issues with returns or pricing, and I also have taken family members to stock up before trips. read more

Lots of clerks. Couldn't get anyone to help me Dono t go here They don't help Th customers

Employees couldn't be bothered to help me. Scoured the store twice and couldn't find what I was looking for. I pushed the help button and it didn't work, no one came. The two employees I saw made zero effort to assist me. One guy went down the escalator and I asked him if someone could help, he pointed me toward the bikes and said someone there could help. Went to the bikes and no one was there. After circling the store again I found an employee who was too busy looking at his phone to make eye contact with me. I asked him where a particular product was and told me it was downstairs in the bottom right. Was he too busy to bring me to it? It's a huge store. What does bottom right even mean? Service sucks. Store was a mess too. read more

Amazing service! I had an online order for 2 golf gloves (for a beginner's golf class) but they were different sizes. The employees here helped me by taking it back and allowing me to look for an exchange. Since I couldn't find a matching pair, they gave me a gift card instead and recommended me to Golf Galaxy instead, where the Dick's credit card and gift cards work as well. I mentioned that online orders are probably not great, and they agreed, recommending me to shop in store next time, and I gladly will! Also, while I was upstairs searching for my exchange, a different employee helped me search as well. And at the cash register, there were 3-4 people helping me. People typically don't use 2 gloves for golf but I wanted to as a personal preference. I am a beginner and I thought that wearing only 1 glove might feel awkward, maybe? They're not meant to be sold in pairs, but the employees here helped me a lot with that! So I ended up not actually getting anything from here, except money to use at Golf Galaxy. But of course, Dick's always has good products and the service here was stellar. The online order mistake was not the fault of anyone that works at this location - it was beyond their control, as it was shipped to them. The fact that they fixed it is what makes them deserve my 5 star rating, in my opinion. Honestly I wasn't happy about having to drive here twice in a day but like I said, that was not at all their fault. I'll definitely stop ordering online (through the app) and just come inside this store next time I need anything! I wouldn't mind, the employees are great! read more

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Tons of 49 er Accessories and Gear! They always have all the latest. High quality lots to choose from! Team is very helpful! read more

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Thomas in the bike department was so helpful with putting my bike cleats on my new cycle shoes. Ready and willing to help with 5 star customer service!!! Thank you Thomas!! read more

The store is a complete mess. I went in to look at the women's apparel. The clothes were in complete disarray. Just walking through the space I unintentionally walked atop clothes that had fallen and not been rehung. Overall, a not good shopping experience. read more

For record, you probably shouldn't berate your employees in front of customers in such a harsh way. You feel good humiliating your employees like that? Does that not weigh on your conscience behaving that way? I'm assuming you're either a senior position and god forbid the manager. You should seek help, and I'm not just talking about a normal doctor visit either. Ethan the employee that helped me out at the shoe section was great and superb, so there was no reason to treat him the way. Do the store a favor and leave. read more

Dick’s Sporting Goods - Sporting Goods Near Me - Pleasant Hill, California

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Jon was very helpful. I appreciated how thoughtful he was when listening to my concerns about my unique foot problems. He helped me pick out the perfect pair of shoes which have helped me be able to enjoy running again! read more